Orchard Garden Hotel

enjoy the ambience of san francisco the culture and concerts. time , you'll need more of it for the streets of san francisco. I enjoy life and the living, the world is my perish however, some hotels have a better sense of smell that can be offensive to other incoming guest...air out those funky bedspreads or something

The one great thing about the hotel was the staff: very professional and fast. Everything else ranged from blah to very bad. Overnight parking: ~$46! Ludicrous. The most charitable view of the bathroom / bedroom setup was "intimate" and in ways you'd prefer it wasn't. The room itself was ok, but nothing like the photos. As one example of the condition: the rod holding the shower broke during an adjustment, exposing rusted screws.

After looking at our room after checking in, we went back downstairs to see about changing rooms due to the tiny room size, view of neighboring buildings' walls out of the window, and noticing that the room being cleaned next to ours actually had chairs, a hall, etc. The female desk clerk said that they were full, and since we booked through orbitz instead of through the hotel, she wouldn't be able to try to move us anyway. When we asked about the empty room next to ours, she said all the rooms were "blocked out", so she could do nothing to help. She said if we were "really unhappy" that she could maybe move us to another room the next night, but it wouldn't have a better view, wouldn't be much bigger, and would be $20 more a night. We passed on that offer. When we went to use our wine glasses, we noticed one was cracked. When I called the front desk, I got a recorded message that the front desk was unavailable and to leave a message. I went down to the desk, and was told to take the glass to the restaurant and they could give me another one(no "sorry about that", etc.) There is essentially no lobby in the hotel and it is kind of stark and lacks any kind of ambience when you enter.On the positive side...later, we dealt with [...], [...], and one other very helpful, polite desk person, and they were all great about giving us directions, restaurant recommendations, etc. There is a rooftop where you can bring a bottle of wine, or order drinks from the restaurant below, and that was very pleasant. The location was convenient.

We stayed here 2 years ago and loved the hotel. The breakfast was fun, the staff was nice, the hotel was as advertised, and the rooms were clean and cozy. This time around everything suffered in comparison. The staff was OK. The room was OK. The breakfast was not included and nothing worked as advertised. I also missed their Aveda products. We were disappointed that things were not as great as last time and will reluctantly try some place new next time around. Please take this with a grain of salt. The hotel is in a great location and the amenities were well worth the price. We just struggled with a really great memory of our last stay.

At check-in we were given 3 cards that did not work to enter our room. I returned to the front desk and staff then gave me 3 new cards for the room. Fortunately the cards worked...unfortunately the room was already occupied by other guests when I opened the door. Thankfully nobody was naked. Finally after a 3rd trip back to the front desk, we got a room. There were 6 of us traveling together for a ladies' trip and to run the SF marathon, so we had reserved two rooms and requested they be adjacent if possible. We had to wait for our 2nd room to be cleaned which was directly across the hallway. No problem, we left our bags and ventured out for some shopping. When we returned, they had given that room away to some other guests and gave us our 2nd room on a completely different floor. Very disappointing! We also had requested a late checkout (1pm rather than noon) and were told that was no problem. One room received a call at 12:15 asking why we had not checked out...she didn't seem to believe us that we had arranged for a 1pm checkout and was quite snotty. Finally, upon checkout, they tried to charge us for a rollaway bed which we had not even inquired about. She questioned us as if we were being dishonest and then made me sign a "rollaway dispute" form to reverse the charge to my credit card, but couldn't seem to understand why I might want a copy of it as well. Too bad about the horrible front desk service. The rooms were basic but very clean and relaxing. Nonetheless, I think we will look for another place to stay next time. The service was inconsistent and unwelcoming.

Hotel was nice and new, the staff was very friendly and the location was great right by the gate to china town and union station. The hotel has an environmentally friendly "green" theme going. However my room was very small.

The hotel was very nice, small, but nice. First time being in a green hotel so that was kind of cool. Location was hard to find being in the heart of San Francisco, was only 2 blocks from AT&T park. Overall it was an average stay, nothing special just a room and a bed.

It was a nice experience if you're looking for a very simple hotel...didn't get a chance to try their restaurant ROOTS, but it looked very good...service was wonderful! They were more than happy to recommend restaurants if you weren't too familiar with the area...

Great location central to downtown, Chinatown, Union Square. In a neighborhood with lots of shopping and dining.

the hotel was nice but the room were too small i would have like more space. it was nice to be so close to chinatown