Rate and special offer based on Check-in: May 27, 2013 Check-out: May 28, 2013

JW Marriott San Francisco Union Square

4 stars
500 Post Street - Corner of Post and Mason, 500 Post Street - Corner of Post and Mason, San Francisco, CA 94102
Hotel Overview
Reviewer score
4.1
out of 5
32 reviews
Nice, close to shopping

People are very helpful, and friendly as well. Nicer than the last time I was there. Valet service... See full review

  • I'm a doll
  • Jan 5, 2013
Excellent hotel

I opted for guaranteed comfort over a "quaint" character hotel and this place delivered. Very... See full review

  • Rita T.
  • Aug 24, 2012
The JW Marriott San Francisco Union Square Hotel takes center stage in the cultural heart of the city, with an architecturally stunning style all its own. Guests of our hotel in San Francisco can discover Union Square, Moscone Center, Market Street, Financial District or the Orpheum Theatre all within steps of our hotel. Inspire your imagination at a wide array of nearby galleries, museums, restaurants and boutiques or simply retreat to the comfort of our Union Square hotel's spacious guest rooms offering 42-inch LCD TVs and fully adaptable plug-in-panels. Discover our state-of-the-art fitness center or indulge in the culinary creations showcased at our stylish Level Three Bar and lounge. In addition to our 13,320 square feet of state-of-the-art San Francisco conference center space, we offer dedicated event managers, exceptional catering, and a luxurious venue for corporate events. Experience the style, elegance and unmatched energy of the JW Marriott San Francisco Union Square Hotel.

Amenities

  • High-speed internet
  • Smoke-free policy
General
Air conditioned
Smoke-free policy
Pets allowed
Elevators
Activities
Fitness center or spa
Health club
Exercise gym
Horseback riding
Dining
Bar/Lounge
Continental breakfast
Restaurant
Coffee maker in room
Lounge
Room service
Services
24 hour front desk
Business center
Maid service
Laundry service
Express check in
Express checkout
Concierge desk
Laundry/Valet services
ATM/Cash machine
Security
Wake-up service
Safe deposit box
Meeting/Banquet facilities
Car rental desk
Barber shop
Barber/Beauty shop
FAX
Video checkout
Gift shop
Currency exchange
Drugstore
Florist
Internet
High-speed internet
Parking
Valet parking
Accessibility
Accessible facilities
Room
Television with cable
Radio
Cordless phone
Safe
Phone with speaker
Telephone
AM/FM alarm clock
Mini bar
Free newspaper
Hairdryer in room
Bathroom telephone
Cribs available
In room movies
Sofa bed
Temperature control
Shower
Iron
Ironing board

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Reviewer score 4.0 out of 5
Reviewer score 4.1 out of 5
Reviewer score 4.5 out of 5

Hotel Map

37.7883 -122.4105
Area served
San Francisco
Nearby airports
San Francisco International Airport, (SFO), 14.00, MI, NE; Oakland International Airport, (OAK), 20.00, MI, NW;
Area description
City Center, Location Type: City

Nearby points of interest

  • Kertesz Gallery: 0.1 mi
  • Union Square: 0.2 mi
  • Grace Cathedral: 0.3 mi
  • Toomey Tourell Gallery: 0.3 mi
  • Old St Mary's Cathedral: 0.4 mi
  • St Patrick's Church: 0.4 mi
  • Cable Car Museum: 0.4 mi
  • Don Soker Gallery: 0.5 mi
  • Nob Hill: 0.5 mi
  • Cartoon Art Museum: 0.5 mi
  • San Francisco Museum of Modern Art: 0.6 mi
  • Moscone Center: 0.6 mi
  • Chinatown: 0.6 mi
  • Transamerica Pyramid: 0.6 mi
  • Civic Centre: 0.6 mi
  • Kertesz Gallery: 0.1 mi
  • Union Square: 0.2 mi
  • Grace Cathedral: 0.3 mi
  • Toomey Tourell Gallery: 0.3 mi
  • Old St Mary's Cathedral: 0.4 mi
  • St Patrick's Church: 0.4 mi
  • Cable Car Museum: 0.4 mi
  • Don Soker Gallery: 0.5 mi
  • Nob Hill: 0.5 mi
  • Cartoon Art Museum: 0.5 mi
  • San Francisco Museum of Modern Art: 0.6 mi
  • Moscone Center: 0.6 mi
  • Chinatown: 0.6 mi
  • Transamerica Pyramid: 0.6 mi
  • Civic Centre: 0.6 mi
  • 871 Fine Arts: 0.7 mi
  • Octagon House: 0.7 mi
  • SoMa: 0.8 mi
  • San Francisco City Hall: 0.8 mi
  • Cathedral of Saint Mary of the Assumption: 0.8 mi
  • Haas Lilienthal House: 0.9 mi
  • San Francisco Symphony: 0.9 mi
  • Lafayette Park: 1 mi
  • Pioneer's Monument: 1 mi
  • Konko Church of San Francisco: 1 mi
  • Coit Tower: 1 mi
  • Ferry Building: 1 mi
  • Japantown: 1.1 mi
  • Japan Center: 1.1 mi
  • ATT Park: 1.2 mi
  • Lombard Street: 1.2 mi
  • Port of San Francisco: 1.3 mi
  • Ghirardelli Square: 1.4 mi
  • Underwater World: 1.4 mi
  • Aquarium of the Bay: 1.4 mi
  • Wax Museum Entertainment Complex: 1.4 mi
  • Ripley's Believe It or Not! Museum: 1.4 mi
  • San Francisco Experience: 1.4 mi
  • Pier 39: 1.4 mi
  • Hyde Street Pier: 1.5 mi
  • Wyland Gallery: 1.5 mi
  • Musee Mecanique: 1.5 mi
  • Lands End: 1.8 mi
  • Mission Dolores: 1.9 mi
  • Mission Delores: 1.9 mi

Dining

Level III Restaurant
Featuring scrumptious social food and cocktails, our Union Square San Francisco restaurant menus offer sharable dishes and hand-crafted cocktails in a sleek, sophisticated setting.
Level III Bar
Serving modern cocktails and social food throughout the day, our bar and restaurant in Union Square San Francisco is the perfect place to unwind with a cocktail or light snack.

Hotel Policies

Check-in:
04:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

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Guest Reviews (32)

Ratings and reviews for JW Marriott San Francisco Union Square

Overall score

4.1 / 5
32 out of 32
Amenities:
4.1
Room cleanliness:
4.4
Hotel staff:
4.2
Room comfort:
4.4
Location:
4.6
Value:
3.9

88% would recommend to a friend.

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Review of JW Marriott San Francisco Union Square

Reviewer score

1
Atticus052
Los Angeles
Feb 19, 2013

Hair in the shower.

So the staff was friendly, the room was nice, cleanliness, not so much. Upon going in the (very small) shower the first morning, my wife noticed hair stuck to the shower wall from the previous occupants. That morning I went down and asked them to send someone up specifically to clean the shower the shower, came back the following evening and the hair was still there. I returned again to the lobby the following morning and again requested they send someone to clean the shower, and returned the following afternoon to find the hair stuck to the wall still there. After a third time and asking to speak to the manager they sent someone up that night and the shower was finally cleaned. The second issue I had was with the billing, in short, the hotel placed a $2300 hold on my bank account for my $837 reservation when they (the hotel) couldn't get a hold of Orb. When I called 5 minutes later, Orb had no issues finding my reservation.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
1
Hotel staff:
1
Room comfort:
4
Location:
5
Value:
2
Dining tip: Short walk from hotel

About 3/4 of a mile from the hotel is Frienze By Night, best Italian food in the city.

Review of JW Marriott San Francisco Union Square

Reviewer score

4
I'm a doll
Bakersfield, CA
Jan 5, 2013

Nice, close to shopping

People are very helpful, and friendly as well. Nicer than the last time I was there. Valet service was excellent.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
3
Shopping tip: Short walk from hotel

Macy's, Sak's, DSW, Victoria's Secret. Banana Republic, Williams-Sonoma, and many more great stores are just a stone's throw away! Perfect for the shopping weekend!

Review of JW Marriott San Francisco Union Square

Reviewer score

4
Rita T.
Maryland
Aug 24, 2012

Excellent hotel

I opted for guaranteed comfort over a "quaint" character hotel and this place delivered. Very clean, elegant, comfy room, and we got the top floor with a view - foggy of course!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Dining tip: Short walk from hotel

Scala's around the corner on Powell.

Review of JW Marriott San Francisco Union Square

Reviewer score

5
fun girl
Covington, GA, USA
Sep 30, 2011

Girls getaway

The hotel was in the best location for all of our fun. The staff was very helpful and the rooms were kept very clean. Had problems with internet service but was reinbursed for it at the end.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of JW Marriott San Francisco Union Square

Reviewer score

1
VErtigop
Fort Lauderdale, FL 33308, USA
Sep 21, 2011

I cancel my trip

I did cancel my trip because my girlfriend had a car accident and the hotel did not allow me to reschedule my reservation at another day.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
1
Value:
1
Review of JW Marriott San Francisco Union Square

Reviewer score

5
Denver traveler
Denver, CO, USA
Sep 7, 2011

Girlfriend and I were very Impressed.

loved the 42" flat screen t.v. The staff were verY helpful and friendly, room service was a half an hour late but stiLl hot and tastey.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Dining tip: Short drive from hotel

Scoma's on the wharf

Review of JW Marriott San Francisco Union Square

Reviewer score

3
traveler 10
Boston, MA, USA
Aug 21, 2011

Marriot material , not JW material

The overall experience was good , the location of the hotel is close to Union Square , just 2 blocks away . The building is a little bit old , its not what a JW Marriot usually offers , but the rooms were ok , specially the bathrooms , which were very clean and spacious . The hotel doesnt offer many amenities regarding public spaces , just a medium lobby and a small restaurant where you can have breakfast . Breakfast was ok , a little expensive , about 25 dollars per person , but there are certainly better places where you can eat. The concierge service was great and the staff were very polite and willing to help at all times. So to resume this review , the hotel is ok , comfortable , but i guess that for the price of it you can get a way better deal .

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Dining tip: Short drive from hotel

Go to Harris restaurant , one of the most famous local restaurants . Great steaks ! If you want to go for breakfast go to chestnut street by the palace of fine arts , a great posh district with many shops , restaurants , parks and incredible views of the golden gate . (Must do)

Review of JW Marriott San Francisco Union Square

Reviewer score

4
Anonymous
calexico,ca
Aug 8, 2011

perfect location. perfect service.

we have a lot of fun, a taste a very good things

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
4
Review of JW Marriott San Francisco Union Square

Reviewer score

3
Anonymous
Mexico
Jun 20, 2011

Nice hotel, bad service

The hotel has an incredibly great location, so close to Union Square. The facilities are nice, not an extremely finest hotel but pretty acceptable. The only problem comes with the service. Employees seem not to have advocacy to customers requests.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
2
Room comfort:
4
Location:
5
Value:
3
Shopping tip: Short walk from hotel

Very close to the Shopping District at Union Square.

Review of JW Marriott San Francisco Union Square

Reviewer score

5
Corel
Mexico
Apr 25, 2011

Muy Bueno!!!

The location is really great. The hotel is comfortable, clean, very good.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Shopping tip: Short walk from hotel

The Hotel it is 1 block from Union Square and very close to Market Street. Woking distance to Macy's, Nike Town, GAP, Apple Store, Bloomingdales, etc.

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