Hotel Nikko San Francisco

I was there to celebrate and ended up wanting to go home! I am a local person to the Bay and know the city very well. I try and stay at different hotels on each visit but after this one I will be sticking with my proven favorites. There is a parking fee of $50.00 which would have been no issue if the rate would have been disclosed up front. After checking in I went down to move my car accross the street for a lower parking charge and was told my charge would be $10.00. I was not even there for 10 minutes! Frustraited I went back up to the front desk to see if they could waive the fee and they indicated they were not sure and would give me a call back. I went up to my room and it had intoxicating paint fumes. I was debating on staying if I could get the window open but they are sealed shut. So back down to the lobby to switch rooms. I asked if I could have 2 double beds instead of the 1 bed I had. It was an additional $40.00. I was dissapointed because I have always been able to choose between a single or double beds with no charges. I paid and went up to the room. I changed into my bathing suit to go swimming and went down to the 5th floor. My key did not work as there is an additional $10.00 fee to use the pool. I had no issue with the money but was frustraited by having to go down to the lobby in my swimming attire to have the key coded for the pool. Then back up to the pool. Lastly since I did not receive a call back about the parking fee I assumed the hotel was going to waive it for all the hassle but no. The total unexpected fees to stay at this hotel cost me $100.00!!!!!! I will never stay there agian based on customer service not price. I am a rational person and understand fees but basic customer service is to inform/communicate with your customers. There are many other nice hotels in the city. This one is 80's decor and service of a motel.

Other than the location, this hotel was awful and my room was not very clean at all! When I first arrived, I had to request fresh linens because the sheets on my bed had hair on them. The furniture was old, tatered and worn and looked like something someone threw out for the trash on the curb. The carpet and the curtains were stained and there were scuff marks all over the walls. Even the lamp shade had stains. I took pictures and emailed them to management. Even they could not deny the poor condition of the room. The only good thing about Hotel Nikko is, it's in walking distance of everything - great shopping, good restaurants etc. This was by far the worst hotel I've ever stayed in. If I'm ever in the San Fran area again, I will not stay there again.

great service and location for business and personal..

The time we spent at your hotel was wonderful. It is centrally located - very close to dining, historic and shopping venues. S.F. is a wonderful city, very easy to get around and so many great things to do. We asked for dining suggestions almost daily and were very pleased with our experiences. I would suggest your hotel to anyone.

The pool was cold and the bottom of the pool was coming apart. The jacuzzi was barely 65 degrees and we had to pay an additional fee at checkin to even use it! The hotel products and amenities are cheap and horrible, comparable to a cheap motel. The room is so extremely small there isnt even anywhere to put a suitcase. The television barely had 10 channels and most of them were static. We ordered two desserts for room service and the bill was 42 dollars. When I asked the staff for information about THEIR restuarant they were short with me and not informative. We tried to ask for extra towels and it took over 45 minutes so we had to just go to the health center and grab a bunch. The only plus about this hotel is that there is a starbucks on site. We also could not get a bellmen to come to the room so we carried our own bags. For the price stay at a Red Lion or something at fishermens wharf because the location is hardly worth the horrible hotel and service.

My girlfriend and I stayed there for Valentine's Day. It was very nice except for some hidden fees. You have no choice but to use their valet parking ($54 daily). The sign stating the price was facing the window of ENTERPRISE rent-a-car rather than the driveway, so you have no way of knowing the price until you have a claim ticket in your hand and your car is already parked. The room was very nice. We got the room with a single king bed. Half the room was taken by a VERY extravagant bathroom. As for the living area, there was little more room than needed to walk around the edge of the bed. BEWARE of the mini-fridge. It has sensors to detect if an item is removed. If you remove an item just to merely LOOK at it and put it back - you will be charged. Also the single-pane windows make you VERY aware of what is going on in the street - even on the 12th floor. Overall it was a nice stay - but it will probably be my last in this particular hotel.

The location of the hotel is great because it is in walking distance to just about everything but that was the only real up side to the hotel. The staff wasn't helpful nor were they all that friendly and the bar which is supposed to open at 2:00PM was dark and without any sign of staff and I went down to grab a glass of wine at 2:30PM! Oh and by the way, I was told by the concierge that the bar was open!!! Too expensive for no service at all.

i had stayed at the nikko a few years ago and was happy with my stay. this time, however, everything about it - including the location which is overrun with homeless people - was a little down at the heels. my room was inexpensive ($300) but absolutely tiny. two people would have had a difficult time walking around the bed. also, their cable channels are very limited - no hgtv!

It was not at a higher level that I requested also i booked it through this site and the actual hotel website it self had a better deal with free wifi or another package with parking included and the hotel staff didn't let me change it to their promotion online because I booked it through this site and they wouldn't give me access to the pool which I thought was apart of the deal and they wanted to charge extra also the room had a used q-tip in the bathroom and the sheet had a blue stain on it of some sort and I have a picture of it too. Although the staff was nice they didn't really accomodate my preferences and wouldn't let me get the better package or deal. Also the concierge wasn't helpful really short answers

Great location and clean. But rather go to intercontinental for same price.