Hotel Carlton, a Joie de Vivre Hotel

Safe location, cleanliness and friendliness were all things we wanted in a hotel with our young family and this hotel delivered in all areas and more. The staff were incredibly helpful and friendly and the location was perfect for what we wanted with a reasonable price. IF travelling through San Fran again we would not hesitate to stay here.

We loved our stay at the Carlton. The room was lovely and the staff very helpful and friendly. Just a short walk from the city this hotel offerx great value for money, especially with the free wine served every night between 5.30 and 6pm!

There is nothing at all wrong with the Carlton Hotel. It is an amazing 2-2.5 star establishment. The only problem (and where my disappointment comes into play) is that it's marketed as a 4 star hotel. Needless to say, my expectations were a little high. The lobby of the hotel sets the tone/theme for the entire building. It's a little drab, but very cozy. They have an "international" theme which I thought was great and seemed to attract a wide variety of travelers. Most of the front desk staff and all of the housekeepers that I came into contact with were extremely nice. The hotel obviously has some sort of customer service training and it shows. The rooms themselves are very small and a little run down. There's no mistaking that the Carlton Hotel is an old building. The adjoining closet seemed larger than the bathroom and the only bath products they offer are shampoo, conditioner, bath gel (all received from a dispenser on the shower wall) and a small bar of hand soap. If you forget your hand lotion or expect any of the other amenities of a 4 star hotel, you're out of luck. I even asked for eating utensils because the delivery guy forgot to bring some and they didn't have any. All said, my stay was pleasant. The hotel is located within walking distance of some very nice places and I didn't spend much time in the room. I would stay here again if pressed; although for the same price you can book the Westin just down the street.

My wife and I choose the hotel for a weekend in San Francisco mainly because of its green character. Then I read earlier reviews and was concerned we made a mistake. Perhaps they were written before the hotel was taken over by new owners, but we did not find any of the criticisms to be valid. The valet parking made access very easy, the front desk staff were delightful, the room was spotless and very comfortable, and the hotel is centrally located in San Francisco. Although we did not have a chance to try it, the middle-eastern restaurant looked intriguing. I was pleased to find free wireless in the room, although it was very weak (what a relief to get away from it!) We will definitely come back.

It was our trip for the thanks giving weekend. The location is ok (10 min to Union Square). Nice Check In. Very polite people. At night a little bit noisy (police, ambulance, firefighters), but not too much. We just stayed there to sleep. Good hotel. Test it!

Overall I was pretty happy with the hotel. Nice comfy king bed, decor is friendly to the eyes and great shower. The walls are super thin though! you can hear basically everything from the next room.

overall a pretty good experience, it was out 7 wedding anniversary and the conceirge threw in a bottle of wine and ballons in our room. great service, friendly staff, very nice.. a bit noisy..walls are thin and heard next door folks talking..

This is a return visit for me and my husband. And it was just as good as we remember. Great value!

I've been to San Francisco several times but the front desk guys were the best here! Very friendly & helpful whenever we had questions. Great location & a very nice hotel for the price.

This was a very nice and confortable hotel. The staff was exceptional and very willing to provide directions, assistance and suggestions of restaurants.