The Westin San Diego

Great place! Near downtown. Perfect for its purpose.

This is the second or third Westin that I've stayed at. The rooms are always nice. The location of this Westin is great for Downtown San Diego. The biggest problems are that there is no free parking for the hotel ($32 a day) and you have to pay for wi-fi if you want it in your room. Also, the workout room was small and the cardio machines were in pretty rough shape.

Unfortunately the stay was not pleasant as expected for it being the Westin. The bathtub was leaking so we heard dripping noise all night and house cleaning didn't go through all drawers the last guest left their used undergarments in the drawer which we discovered upon leaving. I had mentioned this to the front desk desk they apologized and offered a free breakfast but I was to disturbed by the situation. I made the mistake of forgetting my Bluetooth behind with charger hadn't heard from anyone called the next morning and at first I was told they didn't have it then got a call back letting me know that they did locate it and it was with the clothes I left behind! ( Not my clothes so as you an imagine I was very displeased and disgusted that they wrapped my Bluetooth with those clothes). Maybe this Review will help them improve the house cleaning and appreciate a guest choosing their hotel... It was my B-day getaway :(

Stayed there for 4 days for a seminar. The room was nice, comfortable bed, large bathroom/shower. The issue I have is with the restaurant. Didn't want to go far (mingled with other attendants) so I ate at the restaurant/bar inside the hotel. The service for this type of a hotel was sub par. Food was good but took forever. The service was also bad, understaffed but that shouldn't be my problem.

We were able to save a lot of money that we could spend on ourselves versus the room.

I greatly enjoyed my stay. The place was very nice, the room was very nice. The amenities were outstanding. The staff was friendly. The hotel lobby has a glass elevator that is very very cool. A few small kinks caused some minor issues: 1. The breakfast in the cafe was terrible. I told them and they never got back to me about this, though they said they would. 2. The phone in my room did not work. This was fixed very quickly. 3. I asked for a few things (tissues, coffee) to be brought up, and they did not understand me - (?english as a second language problems?) but this got fixed pretty quick 4. I asked them to reserve a van to the ariport for me at a certain time, and they screwed that up twice, though it was ok because I expected that they would do that and I was able to catch a van on time. 5. On my way from the airport to the hotel, they claimed that they sent the van 2 times, so I ended up calling them 4 times, and waiting around at the airport for over an hour. Eventually they got me but there was very poor communication there.

We liked the hotel but we were not comfortable walking in the area because of the large number of homeless people occupying the sidewalks. We had a good dinner in the hotel's restaurant, but we were practically the only people in the place. That detracted from the otherwise ok ambience.

Staff were helpful from beginning to the end. Location was good.

Picked The Westin after reading reviews.This was a one night getaway for the wife's birthday. The staff was very helpful and friendly. The room was very clean and very comfortable. We enjoyed our stay very much and would absolutely book another room.

excellent customer service. I would stay there again.