Palm Canyon Resort

Overall, hotel was lovely. Great balcony & view, lovely pool ... lack of free internet in rooms was surprising for a hotel of this caliber, plus cleanliness (cobwebs in corners & dirty carpet) & lack of supplies (we ran out of toilet paper in the middle of the night!) wasn't so good.

Took our two kids here over spring break and had a blast! The pools were amazing and the room was humoungouse! We loved the jetted tub. We discovered our bedroom remote wasn't working at 9:30 one night and maintenance was there within minutes to repair. The bar staff, housekeeping, and maintenance staff were incredibly warm and welcoming. The only improvements I could reccomend are replace the grumpy older ladies at the front desk who appeared to hate life and put BBQs on the patios. We were blissfully happy!

Our second trip to this resort and we LOVE this place :) Stayed 4 nights and didn't get our room serviced 1 of the days...however, when we requested for more amenities, housekeeping delivered right away. The food at the pool bar is delish!!! Bartenders there work their buns off to make sure everyone is served and happy. Would definitely recommend this resort....very kid friendly, great for families :) Plan to be back in a couple months!!!

The pool is the best thing about this place and the best ends there. Our room did not get cleaned the first day. When we called down around 3 they were going to send housekeeping up. When we returned around 6 it still was not cleaned. We called down and were able to get clean towels. The next day the same thing. The food service at the pool was also awful. Our order was wrong twice, guess third times the charm! Mistakes happen except here no one seems to care.

it had everything that we wanted in this vacation. great weather, location and comfort. We would certainly return.

We enjoyed our stay at the Palm Canyons Resort, especially the pool area! One of the reasons why we booked it was for the pool and we were satisfied. The room and resort was a bit dated, but not really an issue. The kitchen was fully stocked with everything that a kitchen would have and very spacious inside the rooms. My company and I enjoyed our stay, we just wished we would have stayed longer.

I was conflicted about booking Palm Canyon R & S because of the late (4pm) check in and early (10am) check out times. After searching a lot of properties that didn't meet my price range/location and amenities, I finally booked two nights at the Palm Canyon with my young adult daughter. When we arrived to check in...the woman at the front desk was not very friendly or welcoming. I asked her in advance if they would allow us to check out (remove our things from the room) at 10am and enjoy the pool until 12pm when we would leave the property. She said they couldn't allow that. I asked why and she replied that it would infringe on the pool use by their timeshare clients. Really? - I felt pretty dismissed. What difference would it make for us to use the pool for two hours when the room our replacement guests won't be coming in until 4pm? That was disappointing. We checked into the room and it was clean and comfortable...seemed to have very good sound proofing as the rooms on each side were occupied with families but we never heard them. The bed was very comfortable and the bathroom very roomy and had a jacuzzi tub. We had a kitchenette and it was adequately equipped but feel i should mention that it needed one non stick skillet and at least a small container of dish soap...small issues but it was annoying to try and cook eggs the first morning and not have non stick or any soap to clean up with. On our first day at the pool, I was very happy with the cleanliness of pool and jacuzzi. I sat in the jacuzzi in the grotto and it was great. There were a lot of staff in the pool area that stand around observing everyone for policy violations. They don'tt allow ANY outside food or drink at the pool. I felt like I was being watched which was sort of weird. Leaving unattended towels on a lounger is not allowed! Staff will place a printed warning notification on any loungers left alone too long. I'm not sure what else would they were watching for. There is a very convenient cabana style bar at poolside and I requested two Mimosa's. While the bartender was fixing them, I asked if she could put a splash of Chambord in each one and I would pay extra for that. She said yes but seemed hesitant. I wasn't sure why, so I asked her how much extra that would cost and she said - $7 each. I said, 'Are you serious?' and she said that she would have to charge for a whole additional drink if she put any amount in. Ok - scratch that - not paying $15 for a 6 ounce Mimosa with a splash of Chambord. So I got them without. I decided to order chips and salsa which she said would be delivered to us. That's nice! I told her where we were seated and she said it would be out in about 15 min. I go back to my seat and enjoy Mimosas with my daughter. Soon I see a wait staff coming out with a tray of something that might be chips and salsa. I wasn't sure and he walks past us to the two women standing a few feet behind us and hands them the food. They kept giggling and saying, 'Are these for us?' and he kept saying, 'Yes'. After this exchange went on for awhile, he finally says, 'You did order these didn't you?" The women are really laughing at this point and say, "No'. I finally get his attention and chips in hand (maybe minus a couple). Strange! Last but not least, we were preparing to check out on our last day and a male housekeeper opened our door without knocking, started to walk in but left after my daughter asked what he was doing. Perhaps he didn't speak english but he didn't even say a word...not even -Sorry- just went back out.. My daughter was really shocked about it. That was a big bummer. So to sum it up....maybe the timeshare clients are treated a little better here. I won't be coming back.

Palm Canyon Resort exceeded my expectations. It was in a convenient and beautiful location. The pool area was clean, had a large warm pool, and had plenty of lounge chairs. Our room, a 1 bedroom suite, was spacious, clean, and the bed was very comfortable. Everything you would ever need was stocked in the kitchen. My only suggestions for improvements would be to have a nicer lobby, a gift shop and definitely FREE WiFi.

First thought is "I don't know about this.." But we had a great stay. Location is a bit outside of town but not too far to make it a hassle. VERY QUIET location with views from the pool. Golf Course is right around the corner. Pool is great! I expected Vegas prices for pool side cocktails, nope.. they we're between 6-9 dollars. Would TOTALLY recommend this hotel. Rooms are a little dated but very clean. Only complaint was lack of internet...

Unfortunately had a party directly across from us until 3 am one night. We notified hotel staff starting at midnight - they did respond but it took 3 hours to fully clear the situation. Kitchen pots need upgrading.