Sheraton Gateway Los Angeles Hotel

I felt the staff was unfriendly and rushed. I was very disappointed to find that the parking is terribly over priced and far from the hotel. For three days I paid a total of $39.60 for self parking. Valet parking is available and would have cost me $72 for three days. I was also harrassed in the parking lot about checking in. They said if I was not done checking in within 10 minutes then my car would be charged $24 for parking, even though I parked myself and they insisted on taking my keys or not allowing me to check in.

I was impressed with the modern, upscale appearance of the lobby right off the bat. It appears that the hotel has been recently updated, and the staff was nice and got me checked in very quickly. Room was decorated in the same modern, clean style as the lobby and was a nice size. Even though it is a very large hotel I didn't see a lot of people coming and going, and the halls were fairly quiet. The highlight of the hotel for me was the pool area. The patio area was spacious and had many types of sitting areas, and a few cabanas. There was a variety of people from families to groups of (I assume) people meeting for business. My daughter thought the pool was a bit cold, but that was our only minor complaint. The bar and restaurant is just inside the door - very convenient. We grabbed the free shuttle in the morning, and I would advise that you plan an extra 20 minutes to your schedule as the shuttle stops at several hotels before arriving at LAX. As a frequent traveler to the LA area I'm always looking for affordable, fun and stylish hotels to stay at. My daughter thought the hotel was similar to the Chamberlain in West Hollywood (aesthetically speaking). If I need to stay at a hotel near LAX again, I will certainly chose the Sheraton Gateway LAX.

good

The hotel staff was extremely helpful and nice through my entire stay. The room I originally booked was not ready when I arrived, but the staff went out of their way to make my stay comfortable. The room was clean and peaceful and the pillows were amazing. I would not mind staying again.

Good, close to airport, which meant having less standard amenities. Cheapest parking that's close by was in the E-Z parking-lot behind the hotel. Or park for 2 hours at a time in the street behind the hotel next to the curb that's not marked red. Parking violations are enforced. Peaceful rooms, not noisy. Black/Dark-colored furniture. Easy on the eyes. Didn't like the fact that there is no fridge or microwave in the room. When I asked the staff at the front desk to get me 12 packets of sugar in the room, I left and came back to find that they left 13 packets of sugar :) Careful with the internet fee... they tried to add it to my bill at check-out, since I tried to login, and chose not to pay for the non-free internet access, but they still recorded that that was a use of their internet. I told them that I didn't use the internet, so they removed it, and I didn't have to pay for it. I would advise you to record the times you access the internet and double check that with your bill.

Location very close to LAX. We only stayed for one night, but it was very comfortable. Only problem was that there was only fine dining or Starbucks available in the hotel for dinner and fast food around the hotel.

1. Compared to previous trips I have taken...I missed not having the option of the free, no-hassel breakfast I have enjoyed at other locations. 2. I asked for a breakfast in room between 6:30 and 6:45 (one of the options on the order card). I took a shower at 6:15 with the intent to be ready for breakfast at 6:30 and there was a knock on the door at 6:18. My meal was early! 3. The price on the order card for my omlet was $13 but I was charged $18. When I called it to attention of the server, he said the prices went up and the order card had not been replaced yet. To me that spoiled the experience of the meal. By the way, the food was good, and hot.

great pool area & food

Convenience to LAX, to shopping, to the beach areas. Entertainment, amusement parks nearby. Near to Universities.

Next time, would use the hotel shuttle - avoid the outrageous parking fee and then - the day of checkout - lease a car from the Car Rental behind the hotel.