Rate based on Check-in: Feb 21, 2016 Check-out: Feb 22, 2016

Shelter Hotel Los Angeles

3 stars
View map of 457 South Mariposa Ave., Los Angeles, CA 90020

Hotel Overview

Reviewer score
3.3
out of 5
15 reviews
Business Trip

Excellent staff....always ready to help enjoyed that they had parking at no extra cost and Bottle... See full review

  • Jesus V.
  • Dec 8, 2015
Wouldn't change a thing

Got their late and had a late check in after reservation and it was not a problem at all. The staff... See full review

  • Ashidesu
  • Feb 22, 2013
We are currently undergoing renovations to our lobby and pool areas which are scheduled for completion by year end. All room renovations are complete. Newly renovated Boutique Hotel, Set in the heart of Los Angeles, two blocks from Wilshire Boulevard, Shelter Los Angeles is a 48-room boutique hotel filled with spacious, comfortable, and soothing rooms. Designed by Lisa Strong, the hotel features contemporary interiors, luxurious bedding, dark hardwood floors, and stylish bathrooms. Centrally located in Los Angeles, blocks to Hollywood, LA Convention Center, Staples Center, Beverly Hills, Universal Studios, the finest restaurants and night spots, and two blocks to metro station. Parking Policy: Each guest room is allowed to park one compact or standard car in the garage at $10.00 per stay. Parking is very limited in garage and guests will be asked to leave keys at front desk so the hotel can move any blocking cars. Any additional car will be charged $30.00 per night, and will be allowed to park depending on space availability. Any large cars, SUVs, or trucks will be charged $30.00 per night, subject to availability. No U-hauls, pick-up trucks or moving trucks are permitted to park in the garage, and must be parked off-premises.

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Hotel Map

34.0656 -118.2996
Area served
Los Angeles
Nearby airports
LAX and Burbank
Area description
Centrally located in Los Angeles, blocks to Hollywood, LA Convention Center, Staples Center, Beverly Hills, Universal Studios, the finest restaurants and night spots, and two blocks to metro station.

Hotel Policies

Check-in:
4:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

Ratings and reviews for Shelter Hotel Los Angeles

Overall score

3.3 / 5
5.01.0
15 out of 15
Amenities:
2.8
Cleanliness:
3.9
Hotel staff:
4.3
Comfort:
3.5
Location:
3.5
Value:
3.4

73% would recommend to a friend.

Sort by:
Review of Shelter Hotel Los Angeles

Reviewer score

5
5.01.0
Jesus V.
Business
N/A
Dec 8, 2015

Business Trip

Excellent staff....always ready to help enjoyed that they had parking at no extra cost and Bottle water ..would stay there again highly recommend

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Shelter Hotel Los Angeles

Reviewer score

3
5.01.0
Jesus V.
Business
N/A
Jun 12, 2015

business & pleasure trip

Hotel is very clean staff is extremely helpful I really like the location...However when advertised as a hotel I expected a hotel......it's more of an apartment complex I would stay with them again because of their awesome customer service & location .........

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
3
Trip purpose:

Business

Review of Shelter Hotel Los Angeles

Reviewer score

2
5.01.0
Travel Couple
Couples
Palm Springs, California
Dec 3, 2014

mediocre at best

YOu get what you pay for.....decent price, not great location. Looks like an old run down building that they tried to make look modern and upscale with a cheap remodel.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
2
Comfort:
2
Location:
2
Value:
3
Trip purpose:

Couples

Review of Shelter Hotel Los Angeles

Reviewer score

1
5.01.0
Cookie9484
Family
Los Angeles Ca
Aug 2, 2014

Relocating

The hotel is just as described. The shelter. The hotel was dirty. The room smelled like bleach and was a little box. I had my small kids with me and we didn't even bathe because of condition and nasty room. Seemed as if I was in a shelter for the homeless. Don't recommend hotel to anyone with family.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
3
Comfort:
1
Location:
1
Value:
1
Trip purpose:

Family

Review of Shelter Hotel Los Angeles

Reviewer score

5
5.01.0
Ashidesu
Couples
Tucson, Arizona
Feb 22, 2013

Wouldn't change a thing

Got their late and had a late check in after reservation and it was not a problem at all. The staff is incredibly nice and helpful. They allowed us to use their parking when trying to get official documents taken care of at the consulate. The room was spotless, tidy, and comfortable. It was over all a great stay and comparing it to many of the hotels near Koreatown, this is A++

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Couples

Review of Shelter Hotel Los Angeles

Reviewer score

3
5.01.0
lalalala
Couples
Cypress, CA
Jul 4, 2012

Random getaway in Ktown

Pros: Shelter Hotel is close to public transit (Metro rail and buses), which was important for our trip. The building was quiet, as was the neighborhood, and the room was spacious and clean. The staff were super friendly and helpful. We loved the hardwood floors in the room! Cons: Our room did not have towel racks or a hair dryer. This hotel does not have an ice machine. Wifi was pretty weak in our room, possibly because we were in a corner of the building. After a certain hour at night, the gate is closed and door is locked; you have to call a number from a phone (so you better have your cell on you!) to be let in. Parking is free, but limited so you have to leave your keys if you double park in their garage. Just a helpful note: Entering is a little confusing. The check-in desk is on the first floor, while the entrance is on the ground floor below. You have to take the stairs or elevator up, but that fact is not indicated anywhere by the entrance. The building looks like an old apartment building that has been converted and renovated into a hotel. It could still use a lot of work and more amenities, but it's clean.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
4
Hotel staff:
4
Comfort:
3
Location:
4
Value:
2
Trip purpose:

Couples

Dining tip: Short walk from hotel

City Center has a Korean food court about a block away for some good, cheap eats!

Review of Shelter Hotel Los Angeles

Reviewer score

4
5.01.0
Tin Can
Business
Portland, Or.
May 21, 2012

Quiet, Clean Room and Free Parking

This hotel was the quietest I have ever been in and our room was next to the elevator. Plain and simply furnished hotel, no extra's like hair dryer or ironing board. The hotel guest computer was fast and I was able to print material as well as boarding passes. The staff was very helpful.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Review of Shelter Hotel Los Angeles

Reviewer score

4
5.01.0
3333
Friends
new york
Jan 4, 2012

good hotel

a nice hotel, and the transportation is Convenient.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Friends

Review of Shelter Hotel Los Angeles

Reviewer score

2
5.01.0
Alexey1964
Single
Cologne, Germany
Nov 6, 2011

middle class hotel with potential

fresh renovated, but the improvement of service is needed

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
4
Hotel staff:
4
Comfort:
3
Location:
3
Value:
3
Trip purpose:

Single

Review of Shelter Hotel Los Angeles

Reviewer score

1
5.01.0
seenitall
Couples
Chicago, IL, USA
Oct 9, 2011

Needs improvement

I have never felt the overwhelming need to review a hotel stay prior to this one, but felt obligated to share our experience. THE GOOD: Staff was friendly and the location is close to the attractions so it’s convenient. Free garage parking and free internet were useful. THE BAD: According to their description the rooms have already completed renovations while the pool and lobby were still in the process so I felt comfortable booking it. When we arrived I got the impression it was a converted apartment building. The room was very basic in that it had a bed, night stands, standard desk, large tv, and a curtain- no problem. We weren't planning on staying in the room much other than for sleeping and showering so that was fine with us. However, this already renovated room was totally lacking, I’m sorry to say. Where maybe a closet once was, there was now no rod, no hangers, no hooks, no closet door. Basically it’s just a nook now. And from the looks of it, no plans on putting anything there. Bathroom- no towel rods, hooks, or shelves to put anything. It did look remodeled, but no place to put anything. Oh, and the floor-I had walked barefoot on the dark hardwood floor in the main room for about 10 minutes before showering. Big mistake. The washcloth was dark brown after I washed the bottoms on my feet! Ewwh! They obviously don't wash the floors. We wondered what else isn't getting cleaned? The bed was comfortable but 2 of the 3 nights we found long black hair within the sheets. When we turned off the light I asked my wife, "why isn't it dark in here?" That is because there was a good 1/4" gap between the door and the jamb on not just the floor side but also the lock side. You could pass a Ritz cracker through the side of the door without making any crumbs. NO EXAGERATION! They just inserted a shim so the door would latch. I could actually see people getting on and off the elevator from our bed and hear their conversations. How lovely. Totally unacceptable. And the walls truly are paper thin as other reviewers mention. Example- my wife said I was receiving an SMS while I was in the bathroom as we both heard the vibrations coming from the phone. Problem was both our phones were turned off at the time. Yep, it was from the neighbor’s room. Again, NO EXAGERATION. Thank God we had ear plugs which we always travel with just in case. We understand every hotel is going to have some level of noise, but this really was ridiculous. Other rooms’ tv noise were unusually noticeable. They still don’t have an ice machine but if you ask them, they have a store bought bag stashed somewhere and they will give you some unless they are out. They did offer to send someone to a store if we wanted to wait for it. Not critical but something to be aware of. My wife is a long time flight attendant and has stayed in thousands of hotels with plenty of stories and said this place ranks right up there with the “Never Again” places. Our recommendation is to stay somewhere else for the basic needs of cleanliness, acceptable level of noise and, at the very least, privacy from the corridor patrons.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
4
Comfort:
1
Location:
4
Value:
1
Trip purpose:

Couples

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