Hyatt Regency Century Plaza

I must admit I really enjoyed my stay at the Hyatt. Drove to LA for a break from San Diego and it was awesome. The Hotel is within walking distance to malls, and eateries and other attractions!

We loved the hotel room, the facility and some of the staff. We wanted to get Lakers tickets and it seemed that the concierge just made one brief call and when he could not find tickets just gave up instead of coming up with other useful leads or tips.

Very positive experience. Good value for the location and amenities.

The Hyatt in Century City was found to be elegant, classy, and clean. I will definitely be staying here again!

great room. great view. good service,food and facilities.

Great location and good size of the room. Most of the rooms have balcony which add fun for those who have time to spend a bit more time in the room to view the west LA city high raise. Nice staff too.

i like it but is a BIG issue that he gym cost you extra $20 per day

Just send a Fedex overnight morning package to guest at the hotel. Fedex showed delivery time at 8:51. Guest called twice. At 11am, front desk still said there is no package.

After traveled for 20 hours on a plane, my relatives found out that the hotel had sold their room to somebody else even though they prepaid for 11 nights. They were sent to a hotel 5 minutes away and had to repack then returned the next day. Hotel provided taxi vouchers which no taxi drivers were willing to accept. Hyatt Regency front desk had to pay cash to get the driver to take us instead of waiting any longer, The bell captain at the other hotel had to spend10 minutes to convince another cab to take me back to Hyatt Regency. Why sign up with a taxi company that will not accept them? Don't tell me that we are the first guests who had these experience. It only meant that your hotel is not up to the standard to offer excellent service to your guest. When we checked in, there were other guests who got the same problem. So that means you must have oversold a lot! As a matter of fact, the other guest said that he would never returned. Even the cab driver learned of our story said that your hotel is too greedy by overselling your rooms. Jose Fuentes, the assistant Front Office Manager, was the one who helped to check in my relatives. Even though he said that he was sorry, you could tell from his facial expression that he did not mean it nor care a bit about the inconvenience brought to my relatives. I drove 3 hours to the airport , then the hotel and had not had dinner at 8pm. I could not believe such a "high class????" hotel would give such a first hand impression to visitors who are a good source of income to the US economy. Even though they did not charge for the night, but that was not what my relatives wanted. They wanted a room where they could check in right away and laid on the beds to relax. Since they prepaid the travel agency overseas, they had to go through the trouble to get a refund afterwards. So I was very upset and asked for some dinner vouchers to compensate for the additional inconvenience. Jose said hastily," You want dinner, let's go to the restaurant now!" He acted as if we were trying to take advantage of the hotel. Come on. Visitors who spent thousands of dollars really want to benefit a meal. I also cannot believe that the hotel does not have coffee pot in the room and the guest has to request it. We hated that we had to stay dressed up and wait for the delivery. For a lot of people like my husband and myself, the first thing we want when out of bed is to have a cup of coffee. This is especially important to travelers who have jet lag. Just want to advise other guests not to be fooled by this hotel by its star rating. It definitely does not deserve it. I give 2 stars for the location close to tourist attraction and the look of the lobby.

My only complaint was that the rooms on the North facing side suffer from a lot of traffic noise from the busy street below.