The Westin Kierland Resort & Spa

The hotel is beautiful and the staff very accommodating. The only suggestion I have is to allow access to the jacuzzi in the evening. Our group of athletes sure would have appreciated that!

The hotel is beatiful, the palm drive as you come in will instantly change you to vaction mode! The resort staff is always friendly and they greet you around every corner. We love hanging out at the pool but nothing competes with the lazy river! Sitting in your tube, basking in the sun all while sipping on a frozen drink is amazing. The long weekend stay is perfect for us and we always return home refreshed and relaxed. There are only two things that they need to improve on, the AC in the rooms does not work very well and even on high and set at 68 degrees we could not get our room to cool down at night. The other is when you order a beer at the pool the staff delivers to about 12 other patrons before getting to you, resulting in warm beer... not so refreshing at that point. Either way we love staying here and will be back for years to come.

Hotel property very nice, but our room was another story. Looking down from our balcony was gross. Tons of garbage on roof below and railing and other areas could have definitely used coat of paint. Staff extremely rude about swimming pool access and fees associated with lost bracelets. Other then that, great place!

Spent most of our days at the pool enjoying drinks and snacks. Kids also participated in kids activities held at the pool and indoors. Kids told us this was the "best vacation ever" Really a nice balance between kids activities and adult relaxation. Also - the dining close by to the hotel was fantastic - so much to select from and at all price ranges.

The resort and rooms are very nice. And we would like to stay there again BUT We had bugs in our room (possibly fleas) that were getting worse each night. Finally we asked for a room change after 3 nights of being bit up, which they did without reservation, however They made us feel like we had done something wrong and didn't offer to compensate us in anyway. Not that we expect a free trip but for 3 nights it was very disturbing and this is our one vacation for the year and it ended up being a bit disappointing.

Recently stayed and had a nice time. Hotel needs some improvement on customer service. Not terrible, but room for improvement. Dinner was good, but took way to long for food delivery. Seemed a bit understaffed. Hotel check in was terrible. Not enough people to help on a holiday weekend. Stood in line way to long. Pool service was excellent. Great pool and clean.

The customer service was wonderful, very friendly staff everywhere...at check-in, concierge, dining, pool and spa areas. Our family had a great time at the lazy river, slide and regular pools; spent many hours there! And the kids loved the day at the Kids Club..and we had a very relaxing couples massage at the spa.