Sheraton Phoenix Downtown Hotel

Lovely ambiance in lobby. Room was spacious, very quiet and comfortable. Staff very accomodating. Attached restaurant was excellent.

Great location for downtown Phoenix area. Was able to walk to most places of interest. All of the hotel staff were willing to go out of their way to make the visit enjoyable. Definitely liked the fact that you didn't have to have your room cleaned daily. Called the "Green Choice" (I think) and you would receive a $5 coupon to be used at the hotel dinning or bar areas on the days you choose not to have housekeeeping.

Friendly staff, good food, close to other restaurants, shops and downtown events.

Very nice facility, Starbucks coffee in room" great stay

Phoenix is not a place you expect to be cold. The room with a view that required an extra fee had a broken heater. Maintenance responded quickly, but said it was fixed when it was not. Called back to be moved and was questioned about our knowledge of thermostats. Finally got them to move us and it was not on one of the floors that the fee for the view covered. Heat did work thankfully. The nice woman at checkout did end up waiving the valet parking fee.

Decided to stay downtown instead of outside the city on this trip and have no regrets. The hotel is very accessible and within walking distance of most entertainment areas. The room is comfortable and the hotel staff is very accommodating!

Pros - Front Desk staff, bar/cafe staff, location, minibar, workout facilities and large pool area. Cons - Gift shop and Valet staff, plain rooms, lack of drawer or cabinet space, leaves in pool. Each time we went to the reception desk, (checking in/out, basic questions), the staff was extremely knowledgeable, efficient, and friendly. Various hotel employees we encountered throughout our stay (in the hallways, in open areas or workout center, etc.) were friendly and took time to ask how we were doing and if we needed anything. On the flip side, the lady working the gift shop was fairly curt in asking us to leave as closing time approached, not bothering to give us a few minutes warning or to ask if we intended to purchase anything. Upon arriving to check in, a valet demanded our keys to move our car ~50 feet, which seemed to offer no real benefit over where we parked it. He later seemed upset that we did not tip for the relocation. Pool was large and nearby hangout area also large for a downtown hotel, but pool seemed not to be cleaned often as little green leaves were noticeable throughout. Nearby workout area was well stocked with plenty of cardio equipment and machines, though we would have also liked mattresses for floor workouts (minor inconvenience). The room itself was fairly basic, obviously designed for the business traveler. Bed was very comfortable and executive chair and desk were good quality, but room had only 2 small drawers under the closet for clothes. No drawers or cabinets of any kind in the bathroom. I don't mind but my gal likes to unpack and organize her things to feel at home. The mini fridge was actually empty, allowing us to stock it as we saw fit, which we appreciated having instead of the overpriced minibars many hotels offer. Overall, pretty decent hotel, and pretty good downtown location (we walked the 6 blocks to a Suns game, hit a sports bar on the way home, and felt safe walking back). At the same time, the experience was not quite as ritzy as some other 4-star hotels I've visited (e.g. Omni and Hyatt).

We had a great stay! The bed was comfy and the room quiet. Hotel was everything that it appeared to be in the description.

The Hotel was perfect for what we were going to Phoenix for. the location cant be beat if you are attending a sporting event or something at the Phoenix Convention Center all are within a short walking distance. Our room was great and the bed was the most comfortable one we've slept in in a long time. I will stay here again for sure as well as recommend this to anyone heading to Phoenix for a getaway

Easy cab ride to hotel. Staff great. Never left hotel, but didn't feel like I was put out. Loved the room, the exercise facility, the green option, and the meeting rooms were as expected.