Rate based on Check-in: Apr 6, 2015 Check-out: Apr 8, 2015

Extended Stay America - Phoenix - Metro - Black Canyon Highway

2 stars
View map of 11211 North Black Canyon Hwy, 11211 North Black Canyon Hwy, Phoenix, AZ 85029

Hotel Overview

Reviewer score
2.7
out of 5
26 reviews
Nice place

The room was large enough. There was a small continental breakfast. The staff was helpful. See full review

  • Judit
  • Jan 28, 2015
great service

Mariah at the front desk was very nice and accommodating! See full review

  • eye girl
  • Oct 5, 2014
At Extended Stay America, only 12 miles from Phoenix, guests find a friendly home away from home, whether they stay a day, a week or a month. Free grab and go breakfast, onsite laundry facilities, free WiFi, and a fully equipped kitchen in each of our 133 suites make traveling easier, while flat screen TVs with premium channels and a pool add relaxation and recreation. Savvy business and leisure travelers find our hotel the convenient, affordable, smart choice. … Hotel requires guests to place a valid credit card on file upon arrival for incidental charges or damages to the guest room. If guest cannot provide a credit card, hotel collects a cash room deposit in the amount of 100USD per stay per room. At check out, the room will be inspected, after satisfactory inspection, room deposit will be refunded. Refunds over 100USD will be refunded by check within 14 days of departure. …Hotel requires a valid credit card on file upon check in for incidental charges or damages to guest rooms. If no valid credit card or guest is paying cash, a cash room deposit in the amount of 100USD per stay per room is collected. After satisfactory inspection at check out, room deposit will be refunded. Refunds over 100USD will be refunded by check within 14 days of departure.

Extended Stay America - Phoenix - Metro - Black Canyon Highway Rooms

Deluxe
DELUXE STUDIO-KING BED
Deluxe Suite
DELUXE STUDIO-2 DOUBLE BEDS
Standard
STUDIO-QUEEN BED
Standard
STUDIO-QUEEN BED

Amenities

  • High-speed internet
  • Free parking
  • Heated pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Pet friendly
Free local telephone calls
FEMA approved
Activities
Heated pool
Fitness Center
Exercise gym
Dining
Continental breakfast
Coffee maker in room
Meal plan - continental
Services
24 hour front desk
Maid service
Security
In-Room Safe
Meeting/Banquet facilities
Internet
High-speed internet
Parking
Free parking
Parking
Accessibility
Accessible facilities
Accessible rooms
Accessible parking
Room
Television with cable
Radio
Phone with speaker
Telephone
Kitchen
AM/FM alarm clock
Desk with lamp
Heated guest rooms
Hairdryer in room
Microwave
Temperature control
Electronic door locks
Iron
Ironing board
Sprinklers in rooms
Bath tub

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Reviewer score 4.2 out of 5
Reviewer score 3.0 out of 5

Hotel Map

33.5906 -112.1167
Nearby airports
Phoenix Sky Harbor Intl Airport, (PHX), 18.00, MI, SE;
Area description
City Center

Nearby points of interest

  • America West Arena: 2 mi
  • Western Destinations: 3.4 mi
  • Phoenix Mountain Preserve: 4.5 mi
  • Piestewa Peak: 6.3 mi
  • Wrigley Mansion: 7 mi
  • Heard Museum: 8.6 mi
  • Phoenix Art Museum: 9 mi
  • Jobing.com Arena: 9.3 mi
  • University of Phoenix Stadium: 9.5 mi
  • Phoenix Theatre: 9.5 mi
  • Musical Instrument Museum: 9.6 mi
  • Arizona Capitol Museum: 9.9 mi
  • Orpheum Theater: 10 mi
  • Wells Fargo History Museum: 10.1 mi
  • St. Mary's Basilica: 10.1 mi
  • America West Arena: 2 mi
  • Western Destinations: 3.4 mi
  • Phoenix Mountain Preserve: 4.5 mi
  • Piestewa Peak: 6.3 mi
  • Wrigley Mansion: 7 mi
  • Heard Museum: 8.6 mi
  • Phoenix Art Museum: 9 mi
  • Jobing.com Arena: 9.3 mi
  • University of Phoenix Stadium: 9.5 mi
  • Phoenix Theatre: 9.5 mi
  • Musical Instrument Museum: 9.6 mi
  • Arizona Capitol Museum: 9.9 mi
  • Orpheum Theater: 10 mi
  • Wells Fargo History Museum: 10.1 mi
  • St. Mary's Basilica: 10.1 mi
  • Phoenix Civic Plaza Convention Center: 10.1 mi
  • Phoenix Symphony: 10.1 mi
  • Phoenix Children's Museum: 10.1 mi
  • The Rosson House: 10.2 mi
  • Camelback Mountain: 10.2 mi
  • US Airways Center: 10.3 mi
  • Chase Field: 10.4 mi
  • Pueblo Grande: 12.5 mi
  • Octane Raceway: 13 mi
  • Desert Botanical Garden: 13.3 mi
  • Papago Park: 13.3 mi
  • Phoenix Zoo: 13.6 mi
  • Arizona Science Center: 14.1 mi
  • South Mountain: 14.8 mi
  • South Mountain Park: 17 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

Ratings and reviews for Extended Stay America - Phoenix - Metro - Black Canyon Highway

Overall score

2.7 / 5
5.01.0
26 out of 26
Amenities:
3.1
Cleanliness:
2.9
Hotel staff:
3.3
Comfort:
2.8
Location:
4
Value:
3.3

62% would recommend to a friend.

Sort by:
Review of Extended Stay America - Phoenix - Metro - Black Canyon Highway

Reviewer score

2
5.01.0
luis a.
Business
N/A
Feb 14, 2015

Business trip

Carpet was filthy and restroom was clogged and was not able to use. I checked in late and left early so there was no time to ask for help. I felt the room needed to be ready for guest.There was no wash towels and did not know one would have to ask for wash towels. Very below average stay. I like staying at these hotels. Just needed a little more work.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
3
Comfort:
2
Location:
5
Value:
3
Trip purpose:

Business

Review of Extended Stay America - Phoenix - Metro - Black Canyon Highway

Reviewer score

1
5.01.0
Terra H.
Business
N/A
Feb 9, 2015

Trust reviews and don't stay!

My family was in town for a softball tournament and booked this hotel with other families on the team. All of us had issues! For us the first red flag was while we were waiting to check in. Another patron came up and checked out two days early saying "that's ok were not staying here." As we came to the stairwell there were two full trashcans with trash spilling to the ground, the sidewalks were littered with cigarette butts and hot sauce packets. As we entered our room we noticed the filthy carpet the previous reviews all mentioned. We also noticed our drawers in the bathroom were broken off, mildew in shower, water marks on side table from previous guest, cracks in the ceiling drywall with piece hanging down, wires hanging down from ceiling were smoke detector use to be (thank God there was no fire) but despite our better judgement we decided to tough it out because we only needed it one night. As my daughter laid down on bed she looked over the side were there, along with the carpet that had fallen off the wall, were more cigarette butts.(nonsmoking room) We decided to have dinner at the pool/BBQ area but after lighting a fire one of the long term guests complained and asked us to not BBQ there because the smoke would bother her sensitive lungs, she said this as she held her rather large cat. Afterwards she just stood at the window peering down at us ...AWKWARD When we were packing up to leave my husband checked all the kitchen cupboards to make sure we hadn't missed anything and he came across food left over from the previous guests. I wonder if they had cleaned our room at all. For breakfast the grab and go breakfast was granola bars and coffee, I asked if that was all and she brought out some muffins so if you don't see it ask. We travel to Phoenix twice a month for tournaments and this will be our first and last stay at this hotel. I guess we should be grateful our room was only filthy, one of our team mates found what they believe to be a bed bug and judging by how fast the manager comped her room they thought so too.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
1
Hotel staff:
2
Comfort:
2
Location:
3
Value:
3
Trip purpose:

Business

Dining tip: Not Applicable

Trust reviews!

Review of Extended Stay America - Phoenix - Metro - Black Canyon Highway

Reviewer score

5
5.01.0
Judit
Business
Budapest
Jan 28, 2015

Nice place

The room was large enough. There was a small continental breakfast. The staff was helpful.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Review of Extended Stay America - Phoenix - Metro - Black Canyon Highway

Reviewer score

1
5.01.0
Michelle D.
Business
Glendale
Jan 15, 2015

BAD EXPERIENCE

The room was dirty, smelly and there were cockroaches. No clean towels had to buy towels from store. BAD EXPERIENCE

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
4
Comfort:
1
Location:
4
Value:
4
Trip purpose:

Business

Review of Extended Stay America - Phoenix - Metro - Black Canyon Highway

Reviewer score

1
5.01.0
jodiebarowsky
Business
phoenix,az
Nov 15, 2014

Not worth it

my room smelt so strong of old cigarettesmell it burnt my nose .the bathroom was nasty i could take a shower i was scared to because it didnt look clean.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
3
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

Review of Extended Stay America - Phoenix - Metro - Black Canyon Highway

Reviewer score

4
5.01.0
eye girl
Business
phoenix, az
Oct 5, 2014

great service

Mariah at the front desk was very nice and accommodating!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
5
Comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

Review of Extended Stay America - Phoenix - Metro - Black Canyon Highway

Reviewer score

3
5.01.0
disgusted in phx
Business
phoenix, az
Oct 2, 2014

rude staff

rude staff, dirty old rooms. no feeling of being welcome

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
2
Hotel staff:
1
Comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

Review of Extended Stay America - Phoenix - Metro - Black Canyon Highway

Reviewer score

1
5.01.0
Frank Road Warrior
Business
NJ
May 12, 2014

Extended stay

The rooms are shabby and they only give you soap. The guests are rowdy and old, so if you need to sleep don't stay here. given the price, I'm not sure you can complain too much about the sundries, but if you can't get to sleep before 1am what's the point. I have had this experience at another Extended Stay in Phoenix.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
1
Hotel staff:
4
Comfort:
1
Location:
4
Value:
2
Trip purpose:

Business

Review of Extended Stay America - Phoenix - Metro - Black Canyon Highway

Reviewer score

1
5.01.0
Northern AZ Mom
Business
Black Mesa, Arizona 86033, USA
Feb 17, 2014

Horrible

Hotel was dirty. Broken door, broken dead bolt latch, lights not working correctly.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

Entertainment tip: Short drive from hotel

Metro center is close by but not worth staying here.

Review of Extended Stay America - Phoenix - Metro - Black Canyon Highway

Reviewer score

1
5.01.0
Vbitter
Business
El Paso, Texas
Jan 19, 2014

Horrible Experience

Our first impression of the company was given by an unprofessional Security Guard sitting on the ground outside the office doors immersed in his laptop. He did not stir from his seat on the concrete nor look up from his screen when my husband walked to the door to check in at midnight. We were rang in and assisted at the front desk by a disheveled looking employee with holes in her shirt and appeared to have just woken from sleep. Feeling uneasy about the lack of professionalism we took our room key soley due to the fact we happened to have a fussy 9 month old baby traveling with us. Upon entering the room we became even more disappointed! The floor was in need of cleaning as well as the toilet and the fridge had crumbs from who knows how long. Worst of all, every sheet and pillowcase was stained. Requesting a new room was the most infuriating portion of our stay. Upon trying to change rooms, we arrive at the office doors once again to find the Security Guard still mesmerized by the contents on his laptop and after fifteen minutes of calling the front desk we cannot find employee Mary on the radio to let us in. it took several tries of knocking on the front and back door before finally catching her attention and were able to switch rooms. Then when we arrive to our new room, the keys did not work! My husband goes back ONCE AGAIN for assistance only to receive a look of annoyance from the Guard and he tells us "She's gonna be mad that we keep bugging her, she's trying to do laundry." I'm sorry, I did not know that employee duties are more important than customer satisfaction! we arrived at midnight and did not settle comfortably into a barely acceptable room until a little over an hour later. Would not stay again due to the service we received and would not recommend due to the poor upkeep of the rooms. Invest in new sheets and comforters for all, even the pillowcases, have visible unremoved stains. Update the chairs in the rooms because the seem to have mold in the creases, change the awful wallpaper and get better lighting because it is a disgusting yellow hue. Then lastly room service should be done everyday not only if you are staying eight days.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
5
Value:
1
Trip purpose:

Business

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