Rate based on Check-in: Feb 11, 2016 Check-out: Feb 12, 2016

Extended Stay America - Phoenix - Biltmore

2 stars
View map of 5235 North 16th St, 5235 North 16th St, Phoenix, AZ 85016

Hotel Overview

Reviewer score
3.3
out of 5
4 reviews
Very comfortable

I love the room size and linens made me feel at home See full review

  • DOMINIC W.
  • Jan 27, 2015
relaxing business trip

I really enjoyed how nice and clean the room was. was The atmosphere of the hotel was very relaxing... See full review

  • brito family
  • Mar 28, 2013
At Extended Stay America, only 7 miles from Phoenix, guests find a friendly home away from home, whether they stay a day, a week or a month. Free grab and go breakfast, onsite laundry facilities, free WiFi, and a fully equipped kitchen in each of our 111 suites make traveling easier, while flat screen TVs with premium channels and a pool add relaxation and recreation. Savvy business and leisure travelers find our hotel the convenient, affordable, smart choice. Hotel requires guests to place a valid credit card on file upon arrival for incidental charges or damages to the guest room. If guest cannot provide a credit card, hotel collects a cash room deposit in the amount of 100USD per stay per room. At check out, the room will be inspected, after satisfactory inspection, room deposit will be refunded. Refunds over 100USD will be refunded by check within 14 days of departure. Hotel requires a valid credit card on file upon check in for incidental charges or damages to guest rooms. If no valid credit card or guest is paying cash, a cash room deposit in the amount of 100USD per stay per room is collected. After satisfactory inspection at check out, room deposit will be refunded. Refunds over 100USD will be refunded by check within 14 days of departure.

Recommendations for you

Customers who viewed Extended Stay America - Phoenix - Biltmore also booked these hotels.

Reviewer score 1.0 out of 5
Reviewer score 4.0 out of 5
Reviewer score 4.5 out of 5

Hotel Map

33.5124 -112.0473
Nearby airports
Phoenix Sky Harbor Intl Airport, (PHX), 8.00, MI, N; Phoenix-Deer Valley Municipal Airport, (DVT), 17.90, MI, N;
Area description
City Center

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

Ratings and reviews for Extended Stay America - Phoenix - Biltmore

Overall score

3.3 / 5
5.01.0
4 out of 4
Amenities:
3.5
Cleanliness:
3
Hotel staff:
2.8
Comfort:
3.3
Location:
3
Value:
3.5
Sort by:
Review of Extended Stay America - Phoenix - Biltmore

Reviewer score

4
5.01.0
DOMINIC W.
Business
Chicago
Jan 27, 2015

Very comfortable

I love the room size and linens made me feel at home

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Money-saving tip: In Hotel

I travel 69 of time and this was great

Review of Extended Stay America - Phoenix - Biltmore

Reviewer score

5
5.01.0
brito family
Business
chino valley, az
Mar 28, 2013

relaxing business trip

I really enjoyed how nice and clean the room was. was The atmosphere of the hotel was very relaxing and it had everything we needed!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
3
Comfort:
5
Location:
2
Value:
5
Trip purpose:

Business

Review of Extended Stay America - Phoenix - Biltmore

Reviewer score

3
5.01.0
ThriftyandProud
Palm Springs, CA
Apr 3, 2012

Centrally located, Organized Experiance

Inexpensive stay, with amenities to fit the price. Budget conscious room with new carpet and pleasant staff. Enjoyable visit.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Dining tip: Short drive from hotel

Great atmosphere in local area resort hotels, with outside seating and above average food and drink.

Review of Extended Stay America - Phoenix - Biltmore

Reviewer score

1
5.01.0
mrs005
Couples
Las Vegas, NV
Mar 28, 2010

Horrible cleanliness & customer service

Upon check in to our room, we were told there would be no housekeeping during our 4-night pre-paid stay, but we could have more towels if need be. That would have been fine had the room been clean to begin with. When we entered our room the conditions were deplorable the bathroom floor and tub had hair on them, there was a towel on the back of the door from a previous guest, the trash cans weren't emptied and food was left in the disposal, refrigerator and drawers. We called the front desk and were told that housekeeping cleaned the room and that management checked it and signed off on it. After much discusion, the front desk clerk agreed to come empty the trash and said we'd have to wait for housekeeping the next day. After two days, housekeeping never arrived and we fought to get out of our stay because of the conditions and lack of cooperation. Also, if you run out of toilet paper, you have to walk to the front desk to get more... they won't bring it to you. I've stayed at other Extended Stays as have my friends, but this was horrible.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
2
Value:
2
Trip purpose:

Couples

Back to menu Return to top