Rate based on Check-in: Aug 24, 2014 Check-out: Aug 25, 2014

Extended Stay America - Phoenix - Biltmore

2 stars
5235 North 16th St, Phoenix, AZ 85016
Hotel Overview
Reviewer score
3.0
out of 5
31 reviews
relaxing business trip

I really enjoyed how nice and clean the room was. was The atmosphere of the hotel was very relaxing... See full review

  • brito family
  • Mar 28, 2013
quiet and clean

The staff was friendly, easy check in and check out. Quiet and clean just didn't like where the ac... See full review

  • Bagdad Mom
  • Apr 7, 2014
At Extended Stay America, only 7 miles from Phoenix, guests find a friendly home away from home, whether they stay a day, a week or a month. Free grab and go breakfast, onsite laundry facilities, free WiFi, and a fully equipped kitchen in each of our 111 suites make traveling easier, while flat screen TVs with premium channels and a pool add relaxation and recreation. Savvy business and leisure travelers find our hotel the convenient, affordable, smart choice. … Hotel requires guests to place a valid credit card on file upon arrival for incidental charges or damages to the guest room. If guest cannot provide a credit card, hotel collects a cash room deposit in the amount of 100USD per stay per room. At check out, the room will be inspected, after satisfactory inspection, room deposit will be refunded. Refunds over 100USD will be refunded by check within 14 days of departure.

Extended Stay America - Phoenix - Biltmore Rooms

Deluxe
DELUXE STUDIO-QUEEN BED
Deluxe
DELUXE STUDIO-QUEEN BED
Deluxe Suite
DELUXE STUDIO-2 QUEEN BEDS

Amenities

  • High-speed internet
  • Free parking
  • Heated pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Pet friendly
Free local telephone calls
Elevators
FEMA approved
Activities
Heated pool
Fitness center or spa
Jacuzzi
Golf
Dining
Continental breakfast
Coffee maker in room
Meal plan - continental
Services
24 hour front desk
Maid service
Guest laundromat
Security
In-Room Safe
Copy service
Internet
High-speed internet
Parking
Free parking
Parking
Accessibility
Accessible facilities
Accessible rooms
Accessible parking
Room
DVD player
Television with cable
Radio
Phone with speaker
Telephone
Kitchen
AM/FM alarm clock
Desk with lamp
Heated guest rooms
Hairdryer in room
Microwave
Sofa bed
Temperature control
Electronic door locks
Iron
Ironing board
International direct dial
Sprinklers in rooms
Bath tub

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Reviewer score 2.7 out of 5
Reviewer score 4.1 out of 5

Hotel Map

33.5124 -112.0473
Nearby airports
Phoenix Sky Harbor Intl Airport, (PHX), 8.00, MI, N; Phoenix-Deer Valley Municipal Airport, (DVT), 17.90, MI, N;
Area description
City Center

Nearby points of interest

  • Wrigley Mansion: 1.4 mi
  • Piestewa Peak: 2.9 mi
  • Heard Museum: 3.1 mi
  • Phoenix Mountain Preserve: 3.5 mi
  • Phoenix Art Museum: 3.5 mi
  • Phoenix Children's Museum: 4.4 mi
  • The Rosson House: 4.4 mi
  • St. Mary's Basilica: 4.5 mi
  • Phoenix Civic Plaza Convention Center: 4.5 mi
  • Phoenix Theatre: 4.6 mi
  • Phoenix Symphony: 4.6 mi
  • Orpheum Theater: 4.6 mi
  • Wells Fargo History Museum: 4.7 mi
  • Chase Field: 4.7 mi
  • Camelback Mountain: 4.8 mi
  • Wrigley Mansion: 1.4 mi
  • Piestewa Peak: 2.9 mi
  • Heard Museum: 3.1 mi
  • Phoenix Mountain Preserve: 3.5 mi
  • Phoenix Art Museum: 3.5 mi
  • Phoenix Children's Museum: 4.4 mi
  • The Rosson House: 4.4 mi
  • St. Mary's Basilica: 4.5 mi
  • Phoenix Civic Plaza Convention Center: 4.5 mi
  • Phoenix Theatre: 4.6 mi
  • Phoenix Symphony: 4.6 mi
  • Orpheum Theater: 4.6 mi
  • Wells Fargo History Museum: 4.7 mi
  • Chase Field: 4.7 mi
  • Camelback Mountain: 4.8 mi
  • US Airways Center: 4.8 mi
  • Arizona Capitol Museum: 5.3 mi
  • America West Arena: 5.3 mi
  • Pueblo Grande: 5.8 mi
  • Octane Raceway: 6.2 mi
  • Papago Park: 6.8 mi
  • Desert Botanical Garden: 6.8 mi
  • Phoenix Zoo: 7 mi
  • Western Destinations: 7.1 mi
  • Arizona Science Center: 7.4 mi
  • South Mountain: 9.2 mi
  • Musical Instrument Museum: 11.4 mi
  • South Mountain Park: 11.6 mi
  • Jobing.com Arena: 12.4 mi
  • Phoenix - Mesa: 14.5 mi
  • University of Phoenix Stadium: 6,992.6 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

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Guest Reviews (31)

Ratings and reviews for Extended Stay America - Phoenix - Biltmore

Overall score

3 / 5
5.01.0
31 out of 31
Amenities:
3.1
Room cleanliness:
3.2
Hotel staff:
3.4
Room comfort:
3.2
Location:
3.8
Value:
3.4

61% would recommend to a friend.

Sort by:
Review of Extended Stay America - Phoenix - Biltmore

Reviewer score

4
5.01.0
Bagdad Mom
Bagdad, AZ
Apr 7, 2014

quiet and clean

The staff was friendly, easy check in and check out. Quiet and clean just didn't like where the ac was located, other than that it was a great stay.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
4
Review of Extended Stay America - Phoenix - Biltmore

Reviewer score

3
5.01.0
JACBird
Business
Buffalo, NY, USA
Feb 7, 2014

Cost Effective

If your looking for a place to sleep and shower without spending a lot of cash then this is your place. Just make sure you grab some shampoo from the front desk (and a bag of popcorn if you wish) since they don't have shampoo in their rooms. I've stayed there twice so it wasn't all that bad. The first time I stayed, the hallway smelled like wet dog (they do allow pets there). The second time I stayed, the room smelled like smoke although it was a non-smoking room. Furthermore they must have double-booked my room because I woke up the first night with someone trying to get in my room (good thing I dead-bolted it). Then I heard the desk person come and go and got a call (at about 12:30am) from the front desk asking my name. Kind of a pain. They have kitchenettes and dishes if you want to make your own stuff but I was only there a few days so I ate across the street. They have a breakfast room but they don't use it. They just have a "grab-n-go" breakfast (oatmeal, coffee, one type of fruit) across from the front desk. I would have liked to see the breakfast room open with a breakfast like they have at other hotels but I'm sure the rates would be a tad higher.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

The 5 & Diner across the street is not a bad place to grab some eats. Strawberry lemonade is good. Go for a hike (climb) up Camelback mountain if you are in shape and have a big bottle of water. The view at the summit it well worth it.

Review of Extended Stay America - Phoenix - Biltmore

Reviewer score

3
5.01.0
Guesttoday
MI
Oct 20, 2013

Average

Average, I would not stay here again. I am sure there is a better value somewhere else.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
3
Dining tip: Short walk from hotel

5 and diner across the street

Review of Extended Stay America - Phoenix - Biltmore

Reviewer score

5
5.01.0
brito family
Business
chino valley, az
Mar 28, 2013

relaxing business trip

I really enjoyed how nice and clean the room was. was The atmosphere of the hotel was very relaxing and it had everything we needed!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
3
Room comfort:
5
Location:
2
Value:
5
Trip purpose:

Business

Review of Extended Stay America - Phoenix - Biltmore

Reviewer score

3
5.01.0
gmpcolo
Seattle
Mar 12, 2013

Great location, could use some updating

For the price and location, it wasn't a bad place to stay. The breakfast was pretty bad-- cereal bars and incredibly tiny oranges and apples. But since I had a kitchen and full fridge, I just ate my own cereal with milk each day. The room itself was clean and pretty comfortable. The closet door needed to be fixed but other than that most everything worked pretty well. I'd probably stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
3
Review of Extended Stay America - Phoenix - Biltmore

Reviewer score

1
5.01.0
daniel h.
phoenix, arizona
Mar 3, 2013

does not worth the money

stayed 2 night in different rooms; i made reservation 25 days in advance and requested non smoking but did not get it -smell was terrible in the room and in the hallway; the was a bug in the bed; 2 night they gave non smoking room and it was OK but in the middle of the night there was a commotion in the neibor's room and police came then dog was barking in the hallway-so no much sleep i got-this should be rated as motel with $35-40 per night and not $80 that they charge

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
2
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
1
Review of Extended Stay America - Phoenix - Biltmore

Reviewer score

3
5.01.0
New Grandparents 2012
Frankfort,IN
Jan 7, 2013

Met our needs

Good Value. Good Location. Met our needs. Could have used softer sheets and more blankets on the bed and pull out sofa (no blankets in our room-just sheets and a bed spread).

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
3
Dining tip: Short walk from hotel

Try out the breakfast accross the street at the 5&Dimer

Review of Extended Stay America - Phoenix - Biltmore

Reviewer score

3
5.01.0
ThriftyandProud
Palm Springs, CA
Apr 3, 2012

Centrally located, Organized Experiance

Inexpensive stay, with amenities to fit the price. Budget conscious room with new carpet and pleasant staff. Enjoyable visit.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
3
Dining tip: Short drive from hotel

Great atmosphere in local area resort hotels, with outside seating and above average food and drink.

Review of Extended Stay America - Phoenix - Biltmore

Reviewer score

1
5.01.0
Anonymous
Business
Phoenix AZ
Jun 20, 2011

Don't Extend your stay.

It took four tries to get a room. First room, the bathroom had not been cleaned. Second room had a very large cockroach, third room had A/C not working. Front desk was very nice and kept trying to find us a room that would be clean. We ended up leaving and going to a new hotel on the third night.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
1
Hotel staff:
3
Room comfort:
1
Location:
4
Value:
2
Trip purpose:

Business

Dining tip: Short walk from hotel

Great Fifties diner right across the street.

Review of Extended Stay America - Phoenix - Biltmore

Reviewer score

2
5.01.0
Anonymous
Business
Pinetop, AZ
Mar 18, 2011

The good, the bad, and the ugly

the ad description did not fit the hotel. The hotel was worn out and nothing updated as furniture, bedding, television, carpet, bathroom.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
1
Hotel staff:
2
Room comfort:
1
Location:
3
Value:
2
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

malls that are near by.

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