BEST WESTERN Phoenix I-17 MetroCenter Inn

Beautiful environment, great amenities, close to airport, clean rooms.

Check-in employee almost seemed bothered to check us in, "upgraded" room was very crowded, full length mirror on bathroom door looked like it hadn't been cleaned in weeks, bathroom vent fan was worse than useless, breakfast was not replenished adequately; and while we were eating we had a less than delightful view of the scattered, soiled pool towels which no one had bothered to collect the night before. However, the check-out lady was very pleasant. Also, the fragrance of the organic (or whatever) bar soap was so overpowering it almost made me sick.

Nice breakfast, pleasant staff, comfortable room....A good choice...

very loud if facing the freeway (1/3 of rooms)- so request to face the pool. We requested to be moved but hotel was full. Motel 6 on the other side of the freeway looked about same quality but was $20 less. Rooms seemed clean enough. Had to go get shampoo from front desk (they have no conditioner). Staff was nice but there weren't enough of them and they didn't seem very well trained- so to check in took almost 30 minutes. Pool is small and crowded. Breakfast is good enough.

The hotel room was average. Nothing fancy but traveling with children I did appreciate the fridge and microwave in the room. The free breakfast was a nice amenity; however, it was very crowed. We grabbed a quick muffin then went to a nearby Starbucks. The best part was the pool. It was slightly chilly in the evening but our morning swim couldn't have been better. Absolutely wonderful location and the hotel staff was very friendly.

the room was great, i was very happy with the cleanliness and that they gave alot more things then all the hotels i had stayed in in that week.

The experience we had here was very noteworthy.Very professional staff. Room very clean,breakfast was good. Only 1 negative I would say there was no sound barrier between the freeway and hotel. Didn"t want to get up at 6Am. Will ask for the other side my next visit here.

The stay was good relative to the price. In the future we would definitely ask for a room that is not facing the freeway, very high traffic noise.

For the most part we were satisfied with the hotel. My complaint is related to the lack of hot water for showering at night. It was at best lukewarm. We noticed that the first night. In the morning I went to the front desk to find out if they knew about it. I happen to meet there a gentlemen from Connecticut whom I had seen at breakfast. He was there also to find out about the lack of hot water at night. The person behind the desk ackowledge the problem and confirmed saying they were having problems with the water heater and had plumbers on site "trying to figure out the problem". She also warned us that after 5 pm was harder to get warm water. I again went to the front desk on Friday morning to check out and again mentioned the problem to a gentleman who seemed to be the one on duty that morning. He denied any knowledge of the problem. My husband said to him that it was not right for them not to warn us about the problem as we checked in. I mentioned to him that I heard they were having problems from a person working at the front desk who did not deny they were having a water heater problem and that other guests were also complaining about it. At this point he said he would Compensate us in some way the next time we stayed with them. I don't believe there will be a next time. I don't want to be subjected to lies. I'm paying what they ask for so I believe I have the right to know I'll get what I'm paying for. If they lie about this, they could lie about something else. I believe it's very important that I disclose this. It might be a temporary problem but we guests have the right to know as we check in that we might not have what they advertise as offering their guests. Also I want to mention that 2 yrs ago we took a trip and stayed at 4 different Best Westerns, in 4 different states and were very satisfied. This previous experience led us to choose staying with them again. This one in Phoenix had no refrigerator in the room and their breakfast did not compare with the previous ones.

I have stayed at this hotel before that's why I came back, used the hot tub for the first time, breakfast is good, the only thing I don't like is that the TV channel listing had channels that were not available.