The Hotel Highland at Five Points Sou, an Ascend Collection hotel

Nice boutique hotel. Rooms very clean and uniquely decorated. Very comfortable bed. Small lobby and bar make it very quaint. The neighborhood around the hotel is more comfortable if you are not traveling alone. I would not want to walk around unaccompanied or go to the adjacent parking garage after dark.

Hotel was nicely designed and pretty comfortable but had a lingering dank smell. The bathroom sink had drainage problems and the room also lacked desired amenities like a refrigerator and microwave. Also room keys had to be taken to the front desk to be recalibrated every 24 hours because they would stop working. On a positive note the hotel is in a nice location, walking distance from several restaurants/bars and a couple of dance clubs. Overall the hotel did not meet my expectations taking into account the expense.

This hotel is really good. The staff is friendly. It has a really good free breakfast in the morning. The only bad part is the location. Five Points just has to many street bums hanging around. The city needs to do something about that. Really, that issue is not the hotel's fault.

We went for a weekend mini va-ca. Service was great from the valet, to the front desk abd bar. Super location. Good breakfast. will stay there again.

Fabulous very nice hotel and staff. The area needs too be patrol by police. Lots of bums in the area close by. But lotts of good places to eat and walk. And so many cool shops around. Highland package store has the best selection of wine and beer. Love the hotel they bring you ice. I will visit agin Thank you % point

When I arrived I was greeted by the lady at the front desk who was very accomodating and friendly. She told me about all of the restaurants and bars located around the hotel and the service was just excellent! I was very impressed with the hotel overall. The room was very clean and the bed was super comfortable! The hotel bar was amazing and very interesting. The bartender was very friendly. I read reviews about the hotel before going and I found out about the parking deck behind the hotel which was only $4 a day compared to valet parking which would have been $14 so that was a plus. The elevator was broken from the parking deck but that was not an issue only having to walk down two flights of stairs. I would definitely recommend this hotel to anyone staying in Birmingham. The five points area is a great place to stay! I will definitely be back as soon as I can! Thanks!

I must say that I really enjoyed my stay at this hotel. It really exceeded my expectations and with the value and location, it was perfect.

The bed was fantastic, slept like a Rock? The staff was great

Staff was friendly and informative, from the front desk to the room attendants. Location is ideal if you are there for 5-points restaurants or bars but still convenient to the medical community and university as well. Rooms are not huge but are spacious and really well appointed......and include free WiFi, which has become a bit of a perk these days. We will not consider staying anywhere else on our next visit, regardless of the rate.

Room smelled of cleaning agents my wife had a head ache every time we walked into the room. We knew it was the room because she would feel ok 2 hours after leaving room. Ice machines on all floors were out of order. Call quest services for ice they never showed up . I went down to the bar to get it my self. The WIFI never worked. We have stayed in Boutique Hotels all over the world, this is not the experience we were looking for on our 2nd wedding anniversary .