Thistle Marble Arch

Hotel and restaurant staff was very friendly and helpful. The restaurant service and food was excellent. I recommend to get the breakfast and dinner vouchers. Excellent value. I'd definitely return to this hotel on my next trip to London.

Hotel staff is indifferent. Concierge has good attitude, but that's it. Bar staff needs training in learning to be polite.

The staff is very helpful, professional and friendly. This is a huge hotel and it's busy! There is a lot of construction in the area so it's a bit loud. I was awaken on Saturday at 7:30am with construction on Portman street. The interior rooms are probably better.

Got a great deal for mid week stay, perfect location for central london event and the very helpful staff gave me a room upgrade!

i would suggest this hotel to all my friends due to its excellent location and service!

Friendly staff. Good room service. Spacious room. Decent sized bathroom. Furniture in hotel room was a little outdated and the bathroom floor wasn't the cleanest but overall it's a pretty good hotel. Little noisy because you can hear the doors slamming but I only noticed it because I was napping during the day. I didn't have a problem with noise at night.

This was my 5th stay at the Thistle Marble Arch. I have alway's had an excellent experience when staying there. The staff is great. Alway's an easy check in & out. I have not done the breakfast so I can not comment on the times or quality. The hotel does reference the best and worst times to try and get breakfast. All of the staff that I have interactived with have been very atttenive and polite. I give them 4 stars.

The location is convenient, right off the Marble Arch tube and near shopping if that's your thing. Our first night was very noisy--there was a party or noise from a nearby club that kept me up all night. It was also a long walk from the elevator to our room, and it was difficult to get our luggage in from the ground floor to reception. We stayed in the east end near the Tower Hill tube and I liked that area and hotel (the Mint) much better. It was also less expensive

Absolutely unbelievable value for money. This is a very good hotel and the promotional price we were offered through Ebookers was astounding. The use of the executive lounge with complimentary drinks and breakfast alone was worth the price of the whole stay! If this deal is ever repeated I would arrange a trip to London just to make use of it!

This was an O.K. hotel. The breakfast buffet had a wide variety of foods and the food was good. This is an old hotel, "historic". The room was clean, and beds sleep well; however, the carpet in the halls in front of the elevators needed replacing. Wake up calls went well. The business center only has 2 computers and it closed at 4:30 PM. The only way to get in the center after 4:30 pm was to have the security guard open the room. This was an inconvenience. I needed to print a boarding pass and was unable to because after I got the guard to open the room I found out that the Internet connection was down. I went to the the hotel across the street which allowed me to access the Internet for free if I bought food. The room price was too high for what the hotel offered. The location was good. The next time I would stay in the Best Western across the street.