K West Hotel London

I loved this place! From the outside and in the lobby, it seemed a bit out of the 70s - rather like an avocado green fridge or frilled shirts. But that turns out to be more of a retro look, with quite a few hipsters hanging out with some tourists types. My room was lovely and HUGE - I had a king sized bed, desk, couch, coffee table and TV setup with oodles of floor space and a full length and lovely mirror. Bathroom was typical size but the shower huge and I was tempted to spend hours there; the towels were big and of good quality; and if you too think that two ply toilet paper is a meaningful indicator of quality, they are tops! I was on the first floor, which meant towards the back of the hotel at garden level (reception is on the third floor) - this seemed dubious to me at first, but it was wonderfully quiet and for such a great room, well worth it. The staff was amazingly friendly and helpful (thank you Maria!) - I was waiting behind a checking in tourist who demanded to see her room before accepting it, and the staff person actually took her to do so without a word of complaint! Whoever trains staff here deserves kudos - they are relaxed yet respectful and receptive, and friendly without being obsequious. The spa is fantastic, not particularly expensive by the standards of my local spa, and here too the staff people were astonishingly nice. Inevitably a few gripes: the location is slightly odd on a vaguely sketchy looking street, and certainly not a place for those who want to be in the middle of the tourist trade. But the street looks more off than it actually is (as a middle-aged woman I walked late at night and felt safe), 5 minutes from a Central line tube station and equally close to the extremely upscale Westfield mall. To the east of the hotel is a large residential area that seems safe and middle class, before you hit the Holland Park area and its lovely little shops (yay Daunt Books!). The in-room internet service is expensive and not all that reliable - I gave up after a day but could then simply use one of the three lovely big Macs in the lobby - always found at least one available and went online without a problem. Finally, it is too bad that you have to pay to use the big, well-equipped gym - it seemed underused as result. But these issues were easily outweighed by the pluses, and I look forward to staying here again on my next trip.

Was great that we could stay in the KWest - which is well situated and on a quiet side street. The room was comfortable and roomy.

Really enjoyed my stay. Large room for London. New and clean.

Hotel room was nice, very tight. First morning sink was blocked, advised maintenance of the issue and how there was no hot water, he said to advise if the same issue happens the next morning, again on Sunday no hot water called reception on 3 ocassions within 1 hour 20mins and still wasnt fixed. Went to main desk and we were moved room which was really nice and we had hot water. We got a good deal but hotel is expensive. Staff were slow to react to the issues with the room

Stayed for 3 nights over the weekend. Perfect location, right on the central line and hotel is a 2 minute walk from the Shepards Bush underground. The rooms are more than big enough and the hotel also has a gym and spa. Would definitely stay there again.....unreal price and great location.

Decent room, however we were placed at the back of the hotel which is a 800 foot walk from the front door. Stayed for 10 nights, asked to be moved closer to front as my mother has trouble walking and we were told that wasn't possible. It made our stay very inconvenient.

K-West is a nice hotel. The staff were friendly, the location very convenient for the centre of London, lots of shops and lots of places to eat in and around Westfield shopping centre, a big room (we had a huge double bed and a sofa-bed for our 10-yr old daughter).. Very annoying to have to pay for wi-fi (why on earth do London hotels do this!!??). Other than this, no complaints at all..

We were very happy here. It was easy to get anywhere in London from Shepherd's Bush Station, close by, the rooms were very comfortable, the staff helpful. We had two issues--the internet is expensive and was not reliable (they said they were working on it) and our housekeeper couldn't seem to remember to replace everything every day. We would probably stay there again, however.

The hotel is located neat to Westfield, make it easier for shopping. It is near to both the underground and overground station, but is hard to find since it is in the neighborhood. The room is clean, and the staff are helpful.

the hotel was near the mall and the underground subway, pretty quiet area, not much else going on! I would recommend something a little closer to central london, although subways are fast and efficient!