Dolphin House London

As I was upgraded froma one-bedroomed apartment ot a 2-bedded one, it was very roomy and felt very good. Staff were very attentive and although there was a delay on arrival due to changes in their IT system meaning they had to check manually that bedrooms were ready they were very attentive and apologetic. The only criticism I had was no searrated knife in the kitchen - but when I mentioend this on leaving gthey e3xplianed that as it was a 2-bedroomed apartment which often had children they omitted sharp knives and would have brought one had I phoned down! It's a great position so near the river as well as Pimlico tube and good buses

Updated rooms, on-site gym, friendly staff and a very desirable location

this hotel is convenient but nothing fancy. The room was small and cold but adequate. Would have appreciated brighter lights. all in all however, a good stay

the hotel room was lovely! very big and comfy bed. shower was amazing! the fitness centre/spa was very enjoyable the facilities were excellent. pimlico tube station was literally around the corner about a 2 minute walk. the only down side was i was awoken early because of noise from cleaners hoovering and a loud noise outside, didnt bother my friend who slept through it. overall fantastic hotel, lovely comfy rooms and friendly staff.

Would have expected a little better for a 4 star hotel. But all in all it was a great stay :)

I was upgraded from a studio to a 2 bedroom apartment. The rooms were very well presented and very comfortable. I had 3 televisions, one bathroom with shower and another with a bath. The kitchen had all I needed to prepare a simple meal.

Close to tube and in excellent neighborhood, room was spacious and well equiped. Not your typical hotel, but wonderful for experienced travelers who like to explore on their own.

Terrible service!!! The hotel was super cheap in terms of providing service, but charged like a 4 star hotel. Very basic things that come standard in most hotels like breakfast, internet access, local phone calls, were charged! On top of that, they don't refill anything. The soap they give you is all you get for the ENTIRE stay. Even if you finished a bottle, they won't refill...they might though but you might get slammed with a service fee. They wash the 2 towels you get every 3 days only; and they don't even feel nice. The towels were rough and get sticky when wet. The door to the room was also faulty. We only realized this the second day we were there only by chance. We pushed the door after we closed it from the outside and it opened to our surprise. The door doesn't lock properly! Every time we left the room, we had to open and close the door like 10 times until it locks...and this is NOT an exaggeration. One time I got so upset that I slammed the door so hard for it to finally lock. And to top it all off, I felt like they treated us like criminals right when we entered. During check in, they not only asked for my passport, but they also wanted to look at my fiance's passport. Then they asked me to put a $200 deposit should we decide to use any of their "wonderful" services like if we wanted breakfast or use internet in our room--um, which should be free. This was the single most expensive place I stayed in, and the cheapest too!

My friend and I stayed here for 4 nights. The location is good, only a few minutes from Pimlico tube station and walking distance to many attractions. Nice restaurants and shops in the area. Lovely gardens on site. Tha apartment was comfortable and the wee kitchen ideal, there was even a pint of milk i the fridge. The pool and spa were lovely. Staff pleasant and helpful. I cannot comment on the restuarant as we ate our meals out and had breakfast in the apartment. We loved this place and will stay here again!

Used the Dolphin Square for the first time in Oct 2011. Location is really convenient to tubes but the room could use a few tweaks. The lighting was very poor - almost impossible to see to read or to put makeup on The lighting made the closet a dark hole and if the closet door was open you couldnt open the bathroom door or get into the room. We resorted to taking the shades off the lamps but it didnt help much. The information book in the room gave another guest's phone number as the number to retrieve messages - Im glad Im not him !