Rate and special offer based on Check-in: May 4, 2014 Check-out: May 6, 2014

Sheraton Old San Juan Hotel & Casino

3 stars
100 Brumbaugh Street, San Juan, 00901
Hotel Overview
Reviewer score
3.8
out of 5
413 reviews
Wonderful Stay

Pleasantly surprised. Great rate and wonderful service. Very clean, nice room, comfortable beds,... See full review

  • MirkaZuzka
  • Apr 8, 2014
Excellent

We had a great time and the staff was awesome especially the concierge service. See full review

  • Roseandscott
  • Apr 5, 2014
Old San Juan hotel offers Spanish-colonial elegance
The blue cobblestone streets of Old San Juan weave around the Sheraton Old San Juan Hotel & Casino. The hotel offers convenient access to all the major hot spots, including restaurants, shopping, museums and historic fortresses. The hotel's Spanish-colonial character is evident in its grand lobby with high-arched doorways, a sweeping staircase and a stunning crystal chandelier. The hotel's enclosed courtyard and refined rooms further the look. The waterfront Sheraton Old San Juan Hotel & Casino has spectacular views of San Juan Bay.
Highlights
  • Short walk to tourist hot spots
  • Rooftop pool with panoramic views of San Juan Bay
  • Cruise ship piers steps away
  • On-site casino
Rooms

Plantation shutters and bamboo and wicker furniture with palm-tree upholstery make each of the hotel's 240 rooms a pleasant way to end a day of sightseeing in Old San Juan. The comfort at Sheraton Old San Juan Hotel & Casino continues with pillow-top mattresses, down pillows and richly-colored duvets. Each room has either a city or bay views and high-speed Internet access.

Features

Valet parking is available for $21/day.

Dining

The on-site Tuscan-style chophouse, Palio, serves diverse dishes including homemade lasagna and Angus beef filet mignon, with panoramic views of San Juan Bay. Build your own burger at the casual, waterfront Chicago Burger Company.

Entertainment

The 7,000 square-foot casino at Sheraton Old San Juan Hotel & Casino excites with table games including roulette and Caribbean stud poker, and more than 350 state-of-the-art slot machines.

Recreation

The rooftop pool and Jacuzzi at Sheraton Old San Juan Hotel & Casino have views of San Juan Bay. Right next door is the free health club, which shares the panorama.

Transportation
  • Luis Muñoz Marín International Airport (12.8 mi/21 km)
Attractions

 

  • Old San Juan Historical District (0.2 mi/0.3 km)
  • Cruise ship docks (0.2 mi/0.3 km)
  • El Morro Fortress (0.4 mi/0.6 km)
  • Puerto Rico Convention Center (1.7 mi/2.8 km)
  • Condado Lagoon (2 mi/3.2 km)
  • Plaza Las Americas (3.7 mi/6 km)
Business
  • Executive business center with printing, copying, faxing
  • 9,100 square feet of meeting space
  • Nine audiovisual -ready meeting rooms
  • Full catering available
  • Wireless and high-speed Internet access in all meeting areas

Sheraton Old San Juan Hotel & Casino Rooms

Traditional
Description not provided

Amenities

  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Pet friendly
Activities
Outdoor pool
Casino
Dining
Bar/Lounge
Restaurant
Coffee maker in room
24 hour room service
Services
24 hour front desk
Business center
Laundry service
Childcare Service
Concierge desk
Meeting/Banquet facilities
Parking
Valet parking
Accessibility
Accessible facilities
Grab bars in bathroom
Room
Television with cable
Radio
Safe
Telephone
Kitchen
Fire alarm with light
Sitting area
Iron
Ironing board

Recommendations for you

Customers who viewed Sheraton Old San Juan Hotel & Casino also booked these hotels.

Reviewer score 3.4 out of 5
Reviewer score 3.9 out of 5
Reviewer score 3.6 out of 5

Hotel Map

18.464 -66.1121
Nearby airports
Luis Muñoz Marín International Airport, (SJU), 6.00, MI;
Area description
Downtown

Nearby points of interest

  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • Port of San Juan: 0.2 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.4 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.5 mi
  • El Viejo San Juan (Old San Juan): 0.5 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.4 mi
  • San Juan Gate: 2.5 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 2.6 mi
  • Museo de Las Americas: 2.8 mi
  • Bellas Artes: 2.9 mi
  • Museo de Arte de Puerto Rico: 3.1 mi
  • Ocean Park: 4.2 mi
  • Jardin Botanico: 5.7 mi
  • Isla Verde: 6.2 mi
  • Arecibo Observatory: 42.9 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Back to menu Return to top

Guest Reviews (413)

Ratings and reviews for Sheraton Old San Juan Hotel & Casino

Overall score

3.6 / 5
91 out of 413
Amenities:
3.5
Room cleanliness:
4
Hotel staff:
4.1
Room comfort:
3.9
Location:
4.6
Value:
3.7

80% would recommend to a friend.

Sort by:
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
LesleyMa
Portland OR
Apr 2, 2014

Very close to old San Juan

The location is perfect - just blocks away from everything in old San Juan. The room was very nice, the staff was very helpful, the room service and food in the restaurant were both excellent. I would definitely stay here again if visiting San Juan.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
3
Dining tip: Short walk from hotel

Raices Restaurant try Mofongo

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

2
amy48
Pennsylvania
Mar 16, 2014

Family vacation

A little disappointed. We were told an airport shuttle would take us to and from...not true. We were to be in our rooms at 3pm and had to wait until 5pm. The locks didn't work correctly, the bolts fell out of the locks, the remote/tv didn't work right, the panels on the door/window were broken, and the pool is small. Not enough area available to sunbathe. The nearest beach is 25 minutes away. We were disappointed with this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
4
Room comfort:
2
Location:
3
Value:
3
Dining tip: Short walk from hotel

There was some very nice restaurants that served local cuisine but it is pricey.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

1
Borincano
Phoenix, Az
Mar 12, 2014

What do you mean you have no parking area??!?!!!

The location is perfect right in front of the bay area. Your a walk away from fantastic food and night life. There is a lot of culture surrounding this area. You also 20 minutes walking distant from El Morro Fortress. The bad is this hotel does not have parking. If you know a bit about El Viejo San Juan is that parking is hard to get buy unless your prepared to pay a daily premium price. The cheapest parking is about 15-20 minutes walking distance. The closest parking is pretty expensive. I also reserved the upgraded room which was nothing at all upgraded. The TV was awful. There was nothing free on TV not even regular programming. Want to watch a movie? That will be $15. The only thing good was the location.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
5
Value:
2
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
Sophie and Dixie's mom
Eau Claire wi
Mar 2, 2014

Perfect site

The hotel is in an ideal location. Easy to walk to the restaurants, shops, and historical sites. Fun it watch the cruise ships from the room which overlooks the docking locale. Close to trolley stops...courteous and friendly staff... One suggestion would be to include breakfast with room reservation...the 20 dollars per person for the buffet seemed excessive...only ate there once...other meals were all at area cafés.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
Mare Monroe 245
OH
Jan 29, 2014

loved it in San Jaun the weather was beautiful

very clean, very nice people working and helpful on what to do

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Entertainment tip: Short walk from hotel

the weather let us walk every day

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

5
Delarosa
Chicago
Dec 21, 2013

Thank you !

At my mother's sudden passing,I booked a package deal at the very last minute when airfares were scarce. I was very stressed out upon arrival. I had to maybe accommodate my grand daughter & handle funeral arrangements. I know I was sobbing & babbling at the check in counter. Thankfully, Marcos Vega & Sibelia Castro were on duty ! They tended to our every need with professionalism & compassion. Edgardo the bartender lightened our load at the end of the day. Lucy the operator, thanks for your assistance & good wishes!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Sightseeing tip: Short walk from hotel

This hotel is perfectly located. You can walk all of Old San Juan & return to a hotel that offers all you need for a great stay!

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
TwyS
Pittsburgh
Oct 6, 2013

rooms

While I expected minimal water pressure in the hotel- The shower was the best ever. After sweating in the heat and humidity The showers really restored us. The rooms were comfortable but it would be nice to have at least a small refrigerator in the room without having to pay additional. I would also suggest has a TV channel guide in the room. But the staff was friendly and had no difficulty understanding and being understood. Located right on the bay on a nice level street with easy access to the free trolley and bus terminals and ferrymade getting around Old San Juan very easy. The only negative on our stay was our view was of the parking garage.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Money-saving tip: Short walk from hotel

Free trolley takes you all around Old San Juan,

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
2 sisters ohio
Bedford ,Ohio
Sep 5, 2013

Sisters get away

Overall the hotel location was great. The only thing was the workers in the pool area they were painting so they block off so much of the area. I belivie they could have done it early in morning not start at 11am when the guest are trying to catch the sun.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Sightseeing tip: Short walk from hotel

so much to do the location area was great for things to do

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

4
Foxtrotlobo
Westchester, NY
Aug 15, 2013

Definitely location!!!!

The hotel is under renovation but the staff was very good and always attentive. The room was a bit old and lack of decoration but this did not bother as it was spacious, clean, and most of the time were outside sightseeing. The location was perfect and everything was close by. Very convenient!!! The trolley was 2 blocks away to take you around the Old San Juan.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Dining tip: Short walk from hotel

Barrichina Rest. for a perfect pina colada, La Princesa Cafe for an excellent mojito, and El Jibarito por a good local food.

Review of Sheraton Old San Juan Hotel & Casino

Reviewer score

2
liz924
new york
Jul 27, 2013

it was okay.

cons: weird smell when you walk into the hotel but room was clean. elevators are annoying. beaches arent close. everything closes at 12am.(restaurants,stores,pharmacy) bars are open til 2 am. beware with the cabs, their prices are ridiculous. pros: area is safe, RENT A CAR! makes life easier ;) you will be walking alot to find restaurants,bars ect. If you dont rent a car well then the transportation is ok. *take the trolley which is the hotels transportation service.( its infront of the subway restaurant or across from cvs right by the hotel)EARLY in the morning its FREE so it gets packed. -people who work there are very nice. -chicago burger has good food. -casino is nice. -very safe to walk around in the area,theres cops all over.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
3
Back to menu Return to top