Rate and special offer based on Check-in: Mar 6, 2016 Check-out: Mar 7, 2016

Sheraton Old San Juan Hotel

4 stars
View map of 100 Brumbaugh Street, 100 Brumbaugh Street, San Juan, 00901

Hotel Overview

Reviewer score
3.7
out of 5
69 reviews
Awesome stay

Great stay in a hotel that exceeded our expectations. See full review

  • Richard H.
  • Apr 8, 2015
Great Price/Stay

I was really treated with superb customer service, staff was professional/friendly, and... See full review

  • Traveling Chic
  • Mar 19, 2015
The Sheraton Old San Juan Hotel is a delightfully captivating upscale hotel in the heart of picturesque Old San Juan, a city as rich in history as it is in culture. A completely unique location highlights spectacular views of the bay and puts you mere cobblestones away from 16th century Spanish fortresses, fascinating museums, art galleries, restaurants and world-class shopping.
From its uniquely Spanish-colonial architecture to its comforting in-room amenities, the Sheraton Old San Juan Hotel offers guests the perfect blend of Old World charm and New World elegance.
The hotel offers 240 guest rooms featuring: Sheraton's Sweet Sleepersm Bed / Over 9,000 square feet of meeting space perfect for meetings and receptions / Palio, our signature restaurant, specializing in Puerto Rican fusion cuisine / Rooftop pool with striking views of the Bay / The Link@Sheraton / Full-service Business Center / Hertz Rental Car Desk.
Our 240 beautifully appointed guest rooms and suites offer panoramic views of the charming city and the San Juan Bay. Our Presidential Suite and three Governor's Suites feature separate living and dining areas, as well as breathtaking views of the bay and the San Cristobal Fort. A selection of guestrooms specifically designed to meet the special needs of guests with disabilities are also available. All of the rooms at the Sheraton Old San Juan Hotel are non-smoking. Room amenities: Suites with private balconies, offering views of San Juan Bay and the Old City / Satellite television with in-room movies / Oversized electronic in-room safe, suitable for laptops / Two-line cordless phone with voicemail / Secure computerized card-key lock system / High-speed Internet in all guest rooms / Air-conditioned rooms / Room Service / Coffee maker with complimentary tea and coffee / Hair dryer, make up mirror, iron & ironing board.
Our dining options offer Palio. Palio restaurant specializes in Puerto Rican fusion cuisine, offering fresh, natural, flavorful ingredients to capture the best of the island culinary tradition. Located on the second floor of the Sheraton Old San Juan Hotel, Palio is conveniently located in the heart of Old San Juan and features spectacular views of the San Juan Bay. Senses will be immersed in the delicious flavor of Palio's signature dishes, including mouthwatering Kan-Kan pork chops, tapas, select meats, and an array of fine wines.
Come and enjoy our unique combination of modern comforts and old-world charms.

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Hotel Map

18.464 -66.1121
Area served
100 Brumbaugh Street, San Juan, Puerto Rico 00901
Nearby airports
Luis Munoz Marin International Airport (SJU) - Located about 19 minutes from the hotel (12.78 miles)
Area description
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining, and entertainment. A myriad of restaurants, art galleries, museums, and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Nearby attractions: Pablo Casals Museum 0.2 km/0.1 miles // Museo De Arte De Puerto Rico 1.6 km/1.0 miles // San Jose Church 1.0 km/0.6 miles // Casino 0.0 km/0.0 miles // Galeria Botello 0.1 km/0.1 miles // Fortress El Morro 0.2 km/0.1 miles // Fortress San Cristobal 0.4 km/0.3 miles // Walking Tour of Old San Juan 0.4 km/0.3 miles // Miramar Area 3.2 km/2.0 miles // Bacardi Tour 24.1 km/15.0 miles // Arecibo Radio Telescope 80.5 km/50.0 miles.

Hotel Policies

Check-in:
3:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

Ratings and reviews for Sheraton Old San Juan Hotel

Overall score

3.7 / 5
5.01.0
69 out of 69
Amenities:
3.7
Cleanliness:
4.2
Hotel staff:
4
Comfort:
4.1
Location:
4.6
Value:
4

87% would recommend to a friend.

Sort by:
Review of Sheraton Old San Juan Hotel

Reviewer score

4
5.01.0
Roberta L.
Couples
Ridgewood
Jun 18, 2015

night before Carnival cruise

We got there about 11:45 am. They said our rooms were being cleaned checked us in and took our cell number to call when the room was ready. We ate lunch in Chicago Burger (It was really good) by the time we finished our room was ready. It was about 12:30 pm. Our room was on the 6th floor, Our room did not have a view but it was a large room. When we got into the room our toilet was not flushing right (was about to over flow) we called the desk they sent someone within 15 or 20 minutes they fixed it. We didn't not find the hotel noisy like we read in other reviews. The bed was comfortable and we slept very well. The only thing they need to improve on is their check out system.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Couples

Review of Sheraton Old San Juan Hotel

Reviewer score

5
5.01.0
Richard H.
Couples
N/A
Apr 8, 2015

Awesome stay

Great stay in a hotel that exceeded our expectations.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Couples

Review of Sheraton Old San Juan Hotel

Reviewer score

4
5.01.0
Steven B.
Friends
brooklyn
Mar 24, 2015

Good four day getaway

Overall, it was a decent experience. Hotel staff and amenities were on point. The roof top pool has an amazing view, and the lower level casino was entertaining. The hotel is pretty much in walking distance from restuarants, tourists attractions, bars, etc. And the cab fare was reasonable for nightlife and beach travel. The only thumbs down was the room size, which seemed a bit small, and the view since my room was directly across the street from a parking lot.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Friends

Review of Sheraton Old San Juan Hotel

Reviewer score

5
5.01.0
Traveling Chic
Single
Birmingham
Mar 19, 2015

Great Price/Stay

I was really treated with superb customer service, staff was professional/friendly, and cordial.Before choosing the hotel I read the reviews, and I am glad I chose to stay at the Sheraton Old San Juan Hotel & Casino. The room was beautiful and with the service given, I felt like a "Queen" that I am. LOL The next time I visit , I will definitely book with the hotel. Everything is within walking distance and economical.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Single

Review of Sheraton Old San Juan Hotel

Reviewer score

5
5.01.0
elizabeth l.
Family
envigado
Jan 24, 2015

great location

great place to stay specially when cruising, cruise terminals are across the street, close to everything in old San Juan, highly recommend it.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Review of Sheraton Old San Juan Hotel

Reviewer score

5
5.01.0
Julissa V.
Couples
N/A
Jan 12, 2015

Honeymoon trip.was spectacular

The stay here was very comfortable, the rooftop pool and spa overlooking the cruise ships at port was an amazing view

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
3
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Couples

Review of Sheraton Old San Juan Hotel

Reviewer score

5
5.01.0
OJAV04
Couples
Chicago IL
Sep 21, 2014

Great Deal!

Perfect Location.. Clean.. Rooftop Pool!! Yesss Pls!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Sheraton Old San Juan Hotel

Reviewer score

5
5.01.0
Hyacinth
Friends
Greensboro
Aug 5, 2014

Ms

Best experience ever!!!!friendly staff , quite and every clean

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Friends

Review of Sheraton Old San Juan Hotel

Reviewer score

5
5.01.0
lisabe
Couples
boston
Apr 17, 2014

The overall trip was amazing.

The valet staff was great the front desk staff could be more friendly,but overall it was a great trip.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Dining tip: Short walk from hotel

Racie's

Review of Sheraton Old San Juan Hotel

Reviewer score

4
5.01.0
Lili718
Couples
NYC
Apr 14, 2014

Hotel Stay

I love staying staying at this hotel it is near many restaurants & attractions. The room was clean and the bed was quite comfortable. Will definately stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Couples

Sightseeing tip: Short walk from hotel

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