Rate and special offer based on Check-in: Feb 28, 2016 Check-out: Feb 29, 2016

Occidental Grand Xcaret - All Inclusive Resort

4 stars
View map of Ctra. Fed. Puerto Juarez, Chetumal Km. 282 # 307, Riviera Maya, 77710

Hotel Overview

Reviewer score
3.9
out of 5
26 reviews
2nd visit to Occidental Grand Xcaret

We visited the Occidental Grand Xcaret resort for the 2nd time July 4th weekend 2014. We requested... See full review

  • MXTRVLR
  • Jan 25, 2015
family trip

More choices of food and better quality. Also more choices Of alcoholic drinks in the room, 24 hr... See full review

  • Alberto R.
  • Oct 31, 2015
Tucked within an ecological and historical preserve, the all-inclusive Occidental Grand Xcaret captivates guests with spectacular grounds, a pristine coastline and unparalleled service and amenities. Located less than an hour south of Cancun International Airport and 10 minutes from renowned Playa del Carmen, this glorious resort boasts winding river channels, free-form pools and a private beach with powder-soft white sand on a quiet cove. The Occidental Grand Xcaret features 11 international restaurants and 10 bars to fit every mood and occasion, from a romantic dinner to a lively family meal.

The Occidental Grand Xcaret offers direct access to the breathtaking natural wonder of the eco-archeological Xcaret Park. With an exclusive private entrance from the resort, travelers with a taste for eco-touring and adventure can explore the remains of a Mayan village, snorkel through ancient caves and underwater gardens, swim with dolphins, or observe jaguars, butterflies, tropical birds and other indigenous species in their natural habitat. For guests who wish to explore for three nights or more, can experience the newly released Unlimited Xcaret Experience, which provides unlimited access to and from the park, and many other exclusive VIP benefits. Explore these one of a king room types below for additional details on this special offer.

An all-inclusive escape from the everyday begins at any of the Occidental Grand Xcaret's five inviting pool areas and its 10 public whirlpools. Plus, the resort features a man-made beach on a cove with crystal clear water and sparkling white sand - perfect for an afternoon playing with the kids or for floating your cares away.

Also included in the all-inclusive plan are sports and activities, such as archery, mini-golf, tennis, a gym, snorkeling, Kids Club as well as spa services such as sauna, steam room and whirlpool. Daily entertainment and activities programs for children and adults are also part of the package as well as nightly shows and entertainment. All-inclusive include:

Unlimited meals, snacks & beverages
Full open bar with premium brands
11 restaurants, 9 bars & 1 Disco with bar
5 swimming pools
Beach Club
Beach bar with butler service
Chaise lounges & towel service at pool & beach areas
Daily activities program by the pool & beach areas
Nightly entertainment
Fitness room
Solarium
Sports: 2 paddle & 2 tennis courts, shuffleboard, mini-golf & archery
Kids Club with supervised activities (ages 412)
Taxes & gratuities

OPTIONAL FEATURES (not included in all-inclusive plan)

Spa services (beauty salon, massages, treatments)
Car and scooter rental
Excursions to: Tulum, Xel Ha, Chichen Itza and nearby attractions
Golf course nearby
Business and meeting center
Wedding and honeymoon programs
24 hour medical attention
Babysitting
Laundry service
Currency exchange
Telephone calls

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Hotel Map

20.5848 -87.1219
Area served
Riviera Maya, Mexico.
Nearby airports
Cancun Internaional Airport (CUN).
Area description
Area attractions include the town of Playa del Carmen, Cozumel via ferry Golf nearby, shopping, Cancun nightlife (45 min), Xcaret Park, and water sports.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

Ratings and reviews for Occidental Grand Xcaret - All Inclusive Resort

Overall score

3.9 / 5
5.01.0
26 out of 26
Amenities:
3.8
Cleanliness:
4.3
Hotel staff:
4.2
Comfort:
4.2
Location:
4.1
Value:
3.9

88% would recommend to a friend.

Sort by:
Review of Occidental Grand Xcaret - All Inclusive Resort

Reviewer score

4
5.01.0
Alberto R.
Family
N/A
Oct 31, 2015

family trip

More choices of food and better quality. Also more choices Of alcoholic drinks in the room, 24 hr room service should be added to all rooms.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Family

Review of Occidental Grand Xcaret - All Inclusive Resort

Reviewer score

5
5.01.0
MXTRVLR
Family
Antioch
Jan 25, 2015

2nd visit to Occidental Grand Xcaret

We visited the Occidental Grand Xcaret resort for the 2nd time July 4th weekend 2014. We requested building 20 3rd floor once again and had no issues with our room. We don't mind the stairs and there is no elevator but we don't mind them. Our stay was wonderful as usual and it was nice to see familiar faces on the staff from our previous trip making us feel more than welcome. This time we were offered a night at the Occidental Cozumel due to overbooking but was not mandatory and on a volunteer basis. We had been debating visiting Cozumel previously we saw it as a great opportunity to try it. The staff took care of our taxi and ferry to Cozumel round trip the transfer was painless and organized and they stored your baggage if you didn't want to take all to the other hotel. Alas, we did not enjoy the other hotel quite as much as we like the Occidental Grand Xcaret but feel it would be great for people primarily wanting to dive in Cozumel. We appreciated the offer and the ability to see this other hotel through Occidental. We enjoyed our visit thoroughly and will definitely be back in 2015.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Review of Occidental Grand Xcaret - All Inclusive Resort

Reviewer score

4
5.01.0
cucayneto
Couples
los angeles,california
Sep 10, 2014

Paradise!

Occidental Grand Xcaret was a beautiful place to stay. The hotel map looks like a huge place, but it's easy to get around. Gorgeus beach, I loved swimming with the fish.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Couples

Dining tip: In Hotel

Reserve your restaurants as soon as you check in. No need to reserve for the buffet. The tacos at the Swimming pool snack bar were good. The Food at the Pescador was delicous. Buffet Restaurants were ok, If you're not planning to buy any tours from the hotel, make it clear from the beginging otherwise you will be asked again and again. Nice staff, clean place.

Review of Occidental Grand Xcaret - All Inclusive Resort

Reviewer score

5
5.01.0
Monkey10
Family
Los Angeles, California
Jun 30, 2014

Heaven

It is really comfortable. You feel so relaxed. The staff is really nice and attentive. I would definitely recommend the hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Sightseeing tip: Short drive from hotel

Disco...Shops...restaurants

Review of Occidental Grand Xcaret - All Inclusive Resort

Reviewer score

4
5.01.0
MXTRVLR
Couples
Illinois
Oct 23, 2013

Great Vacation at Occidental Grand Xcaret

We just came back from an 8 night vacation at the Occidental Grand Xcaret and can't stop talking about it. We really enjoyed our vacation. The Specialty restaurants were excellent. Buffet food was ok, but you would always find build your own omellette stations at breakfast and pancakes and fresh fruit. They had a bloody mary and mimosa station at breakfast too. Lunch: Their Pizza was great, hotdogs and burgers. I was not very fond of the burgers but a lot of people seemed to love them. There was always guacamole and chips and some type of ceviche (shrimp or fish cold salad#. Dinner buffet was themed. Friday was Mexican and Saturday was seafood. They had good representations of both. We did not eat at the buffet any other day as we were at the specialty restaurants. We loved the Seafood restaurant, that was our favorite. We had the catch of the day and the fish tacos were to die for but we also enjoyed all the other specialty restaurants. They all had some great dishes, I would say it depends on what you get, Arrachera at the Mexican restaurant was great, Rib eye at the Steak was great, kung pao chicken at the oriental was awesome. There is no beach but we didn't miss that at all. We spent sooo much time in the ocean do to the water being so calmed at the man made beach that now I would rather have this than the beach. We didn't spend much time at the pools do to this and to the small cove by the side of the all adults pool. Best snorkeling ever there. We spent the majority of our time snorkeling there, saw hundreds of fish and coral. We really appreciated Manuel and the other lifeguard. Manuel told us about this little cove the first day we went up to the salt water pool. He took the time to clean and adjust our snorkeling masks and went above and beyond so that we could enjoy snorkeling there. Because the snorkeling was so great here we opted not to go on any snorkeling tours #some people that took these out of the resort later said they had seen more here#. Rooms were clean and kept. Beds were a little firm but they were really comfortable. most comfortable bed I have ever had at an all inclusive so no complaints. The little plaza area in front of the outdoor theatre was our favorite place to hang out at night but we did go to the sports bar on a couple of ocassions #to watch a boxing match and to watch a soccer match) Great job there. We went to the Disco two times and there was a good crowd, I really liked that they had one to begin with. There are some mosquitoes. You are in the middle of the jungle. I was really nervous about this because usually I'm a magnet. I survived with only 4 bites which to me is quite an achievement. I did use repellent. I was only bit when I didn't wear it or it had worn off. The staff was great and we got everything we expected and more. we were very happy with our vacation. We bought the all unlimited xcaret xperience and we went to xcaret for 2 or 3 hours a day. We don't think we would have been able to see it all in one day. It was worth it once, I'm not sure we would do it again as we already saw everything but if you haven't been and are going to the occidental we think you should add the package. It was worth it.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Couples

Money-saving tip: Short drive from hotel

My husband wears glasses, the snorkeling was so great that we took a cab into Playa del carmen $10 one way to try and find an opthalmologist so that he could get contacts. We found one on 10th ave near a banorte were he was able to get an eye exam and contacts for 45 days for about 41 dlls. He was able to enjoy the snorkeling a lot more thanks to this. I could not believe the price.

Review of Occidental Grand Xcaret - All Inclusive Resort

Reviewer score

3
5.01.0
heidij
Friends
milwaukee, WI
Feb 27, 2013

girls getaway

went there with 6 other girls. we had a good time. I'd have to say the hotel was pretty average. the beach was ok but was manmade. It kind of sucked that you couldn't just take a long stroll down the beach. The food was ok. nothing spectacular. there were multiple pools which was nice, but the water just seemed so cold. the staff was friendly. overall it was a nice trip and was a good trip for the price we paid.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
3
Value:
3
Trip purpose:

Friends

Review of Occidental Grand Xcaret - All Inclusive Resort

Reviewer score

5
5.01.0
Canadian sick of Winter
Couples
London, ON, Canada
Mar 18, 2012

Badly Needed get a way!

From the check in (upgraded to VIP!), to the meals, the facility, the A La Carte dinners, and the entertainment, the Occidental was amazing. The staff is very friendly, encourage you to learn and use Spanish and make you feel welcome. The wait staff is incredible, the food and drinks were good. The beach is a little small, but we had done our homework so we knew to expect that. The snorkelling was great. Saw more fish in the bay then on a snorkelling tour! Would definitely go back to this resort.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Couples

Entertainment tip: In Hotel

The evening shows were top notch. Do not miss the "fire night" show. The best A La Carte is the Oriental, by far!

Review of Occidental Grand Xcaret - All Inclusive Resort

Reviewer score

4
5.01.0
Albert Sr
Couples
Pleasant Mount, Pennsylvania
Mar 16, 2012

Stress Free Annual Leave

People extremely friendly they would go out of their wat to serve you. Concierge service top notch. Execellent food at all restaurants. The pool area was awesome; my wife loved the jacuzzi. Can't beat the drinks and wacamoli. Rooms were cleaned promptly daily and frig was well replenished with libations. Snacks were placed in our rooms every eve. Walks around the grounds were pleasant, however if you didn't want to walk, a shuttle was available only minutes wait. The shopping on the grounds was bit expensive, however there were a few isolated bargains. Overall a nice place and we would visit once again!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Couples

Dining tip: In Hotel

El Pescador fantastic mussles and shrimp

Review of Occidental Grand Xcaret - All Inclusive Resort

Reviewer score

4
5.01.0
mdouc
Couples
new brunswick , Canada
Feb 13, 2012

soso

First of all we booked our transfers through this site with gray line, i have only traveled for a couple of years , but i would have to say they are the best!! They sent a rep to come and meet us at the resort to give us a time they would pick us up to go back to the airport. They went above my expectations. Now for the resort, it's nice, very clean, staff is the best, the food averge, always the same things at the buffet. There is a couple of things that would make me not ever go back to this resort 1- the guy in the lobby ,hasseling , bugging, non stop every time you go by him, a discount for this a discount for that, only if you go listen to them try to sell you a timeshare. 2- they is NO BEACH 3- the maids never refilled the fridge or put ice in the bucket. Nothing major but it would of made things nicer if they would of had this things. And the best part was there was no BUGS!!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
1
Value:
3
Trip purpose:

Couples

Dining tip: In Hotel

i would eat in the restaurants for meals not the buffet, the restaurant we went to was perfect!delicious!

Review of Occidental Grand Xcaret - All Inclusive Resort

Reviewer score

4
5.01.0
Meeks
Couples
Albany,NY
Dec 11, 2011

Great vacation

Friendly staff service, except when we arived we had to wait 4 hours for our hotel tobe ready. We also had water leaking from our ceiling for a few days. We didn't make too big of a fuss considering we spent very little time in our room, except to sleep and shower.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Couples

Dining tip: In Hotel

The seafood restaraunt, Pescador was amazing... the very best of all the Al a carte rservations we had. It was perfect from the location to the meal and the service we received.

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