Rate and special offer based on Check-in: Sep 13, 2014 Check-out: Sep 16, 2014

Iberostar Paraiso All Inclusive Complex

4 stars
Carretera Chetumal Puerto Juarez, Km. 309, Playa Paraiso, Puerto Juarez, Km. 309, Playa Paraiso, Riviera Maya, 77710
Hotel Overview
Reviewer score
4.1
out of 5
150 reviews
Excellent facility

This was our third time at this resort in the last six years.It probably one of the best resort... See full review

  • Mr conservative
  • Jun 22, 2014
Definitely will revisit again

Huge, nice, great staff, clean beach, fantastic animals :) See full review

  • Ukrgirl
  • May 21, 2014
A replica Mayan temple soaring up into the brilliant blue sky marks your entrance into Iberostar Paraiso Riviera Maya, a luxury complex of four family-oriented resorts. Clouds of flamingos and swans greet your arrival, while traditional thatched roofs reveal colonial-style colonnades. Dine between gold Corinthian pillars at Don Alfredo for a taste of Italy, or try La Hacienda for an authentic taste of Mexico. Relax European-style at Spa Sensations - a whole network of Finnish saunas, Turkish baths, saltwater pools and Jacuzzis - or get active at the beach with scuba diving lessons for guests, along with on-site sports ranging from billiards to beach volleyball. If you're not exhausted by nightfall, check out the evening shows of Caribbean dance, music and acrobatic feats that come with the all-inclusive package a margarita chilled firmly in hand.
Key facts
  • 432 guestrooms
  • 5 pools
  • 9 restaurants, including La Dorada, La Hacienda, Don Alfredo
  • Snack bars throughout, including El Puente Ice Cream Shop
  • Nightclub
  • Multiple bars/lounges
  • Banquet facilities
  • Full-service spa facilities
  • Tennis courts
  • Sports facilities for billiards, bocce ball, target shooting, archery and more
  • Golf course
  • Business center
  • Free Wi-Fi
  • 24-hour room service
  • Currency exchange
Neighborhood

Situated on a slice of paradise, Playa Paraiso, the Iberostar Paraiso Hotel is a 30-minute ride from Cancun International Airport (CUN), and lies roughly 13 miles north of Playa del Carmen on the Mayan Riviera. Visitors can indulge in souvenir shopping and dining along Avenida 5, Playa del Carmen's sub-tropical version of Fifth Avenue. Check out the eco-parks, mangrove forests, and waterscapes of this bustling coastline using Playa del Carmen bus transport or hotel pick-up - you could find yourself soaring through the nearby Xplor Park on two miles of zip line.

Hints and tips

Complimentary tram services make it easy for families with little ones to navigate the resort.

Children ages 4 through 12 will enjoy the supervised play at Lucy's Club, while their parents take on the manicured golf course just across the road.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Iberostar Paraiso All Inclusive Complex Rooms

Paraiso Maya -Suites
Iberostar Paraiso Maya takes care of having everything you're used to like plush pillows, comfortable sheets, a cozy atmosphere, even a balcony or a terrace. From Suites & Superior Suites you surely won't be homesick. Amenities range from indoor jacuzzis, a dining and an outside sitting area complete with comfortable sitting area and a swing. Plus, of course, the comforts of home like an iron board, a safe deposit box, a mini-bar (refilled every day), a hair dryer, satellite TV, ceiling fan, air conditioning, alarm clock,cd & dvd player tea and coffee making facilities, telephone handrail shower, bathtub. And don't forget, room service is available 24 hours a day. Elevators available in buildings. One Concierge desk per building.
Paraiso Beach & Del Mar- Rooms
Iberostar Paraiso Beach takes care of having everything you're used to like plush pillows, comfortable sheets, a cozy atmosphere, even a balcony or a terrace. From standard rooms and Junior Suites, you surely won't be homesick. Amenities range from a dining and an outside sitting area. Plus, of course, the comforts of home like an iron board, a safe deposit box, a mini-bar (refilled every other day), a hair dryer, satellite TV, ceiling fan, air conditioning, alarm clock, tea and coffee making facilities, telephone handrail shower or bathtub . And don't forget, room service is available from 11am to 11pm.
Paraiso Lindo - Rooms
Iberostar Paraiso Lindo takes care of having everything you're used to like plush pillows, comfortable sheets, a cozy atmosphere, even a balcony or a terrace. From standard rooms to Junior suites, you surely won't be homesick. Amenities range from indoor Jacuzzis, balcony, a dining and an outside sitting area complete with comfortable couch or a hammock, there is bathtub in every room. Plus, of course, the comforts of home like an iron board, a safe deposit box, a mini-bar (refilled every day), a hair dryer, satellite TV, ceiling fan, air conditioning, alarm clock, tea and coffee making facilities, telephone handrail shower, bathtub. And don't forget, room service is available 24 hours a day. One Concierge desk per building.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Recommendations for you

Customers who viewed Iberostar Paraiso All Inclusive Complex also booked these hotels.

Hotel Map

20.7552 -86.9612
Area served
Playa Paraiso
Nearby airports
Cancun International Airport
Area description
Directly on the fine-sand beach of Playa Paraiso in Mexico’s Riviera Maya. Less than 30 minutes away from Cancun International Airport and about 20 minutes from Playa del Carmen.

Dining

Paraiso Maya Restaurants
Go ahead, indulge a little. Celebrate at the numerous dining tables at Iberostar Paraiso Maya. Explore hundreds of food combinations, with different flavors, textures and tastes. With 5 a la carte restaurants plus one international buffet and one grill snack bar, you're really in for a gastronomic treat, Clients can also dine in Lindo/Mar/Beach. The salads are fresh and crispy, the entrees are savory to the last bite and the deserts are beyond your sweetest dreams. Try the Tepanyaki, the Iberostar Jambalaya or the seafood pappardelle. Whatever you try, it'll be a mouth-watering pleasure. Exclusive French and Japanese restaurants available for guests.
Paraiso Beach & Paraiso del Mar Restaurants
Let your imagination run wild when you're envisioning all the great dishes you can try at Iberostar Paraiso Del Mar. Holds seven a la carte restaurants plus two international buffets and two grill snack bars. Yes, that's 11 selections for dinnertime and making up your mind is challenging to say the least. When staying from 2-4 nights make sure you reserve a table at some of the specialty restaurants including Brazilian, Gourmet, Mexican and more; if staying more than 5 to 6 nights you can reserve a table in 2 of our specialty restaurants; if staying 7 or more nights you can reserve a table in 3 of our specialty restaurants. The buffets you can enjoy at breakfast and the snack bars when you're at the beach. And by snack bars we mean giant buffets with salads, cheeses, meat carving stations, fish and deserts galore.
Paraiso Lindo Restaurants
Eat to your heart's content, you're on vacation after all. This all-inclusive resort features irresistible dishes one after the other. It's almost impossible not to indulge. With three a la carte restaurants plus one international buffet and one grill snack bar, you'll never eat the same dish twice. Clients can also dine at the restaurants in Paraiso mar/beach Enjoy vol-au-vent stuffed with shrimp and river crab bisque or better yet beef steak medallions and almond chicken roll. Or sample a little bit of everything at the buffet, from cheeses, to salads, to fish and deserts, there's plenty to go around.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Back to menu Return to top

Guest Reviews (150)

Ratings and reviews for Iberostar Paraiso All Inclusive Complex

Overall score

4.1 / 5
5.01.0
150 out of 150
Amenities:
4.3
Room cleanliness:
4.4
Hotel staff:
4.4
Room comfort:
4
Location:
4.3
Value:
4.2

87% would recommend to a friend.

Sort by:
Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

4
5.01.0
Keeda
Palm Springs, California
Jul 23, 2014

One of the best vacations ever

This was the first time that we went on a vacation that was all inclusive. I have to say, it was the best vacation ever. The staff, the resort, the location were all more than what we imagined and expected. We will definitely be choosing Iberostar again for other vacation getaways.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

3
5.01.0
Jimbo5
Parker Colorado
Jun 24, 2014

Wanna walk?

We stayed at the "Beach" Complex, and it is huge. Getting anywhere is a long walk. The place was well maintained, the grounds and bathrooms, etc.... But the room was not cleaned well each day (sandy floor on tile) and towels were sometimes replaced. The buffet was just passable, but the dinners were awesome, except the "Steakhouse" which was more than terrible....which is strange since we heard it was good. They had a very off night with service and food. The pool closed every night at 8pm, we would have liked a night swim, Jacuzzi,m etc. Overall, the staff was friendly and attentive. I might go back to Iberostar but not this location!!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
3
Room comfort:
3
Location:
3
Value:
3
Sightseeing tip: Short drive from hotel

The Cozumel diving trip was awesome!

Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

5
5.01.0
Mr conservative
Muskegon, Michigan
Jun 22, 2014

Excellent facility

This was our third time at this resort in the last six years.It probably one of the best resort values around for the price. It seems to get better with every visit.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

5
5.01.0
Ukrgirl
Kyiv, Ukraine
May 21, 2014

Definitely will revisit again

Huge, nice, great staff, clean beach, fantastic animals :)

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

4
5.01.0
Vhardesty
Chicago, Illinois
Apr 4, 2014

Excellent Stay

Can't say enough about this hotel. The staff was extremely nice and accommodating. The grounds were clean and well maintained. The food was good, some buffets better than others, but the restaurants never disappointed. The rooms were large and comfortable. The beach was beautiful. My four kids had a great time, lots for them to do. The entertainment staff were fun, so friendly, easily accessible.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

4
5.01.0
banthony
Overland Park, KS
Mar 31, 2014

Family friendly hotel Lindo

Our extended family of 6 adults and my 3 year old spent 5 days at the Lindo hotel. This was the 2nd time staying at an Iberostar having stayed at the Toucan in Playa del Carmen last year. The Lindo's grounds were immaculate and the art and architecture around the buildings made for pleasant scenery while walking the grounds. (Staying here does require a good amount of walking when going from the main dining room near the entrance to the beach at the other end of the resort.) The people working at the resort all were extremely friendly and helpful and worked hard to ensure that we enjoyed our stay. The resort seemed tailored to families with younger children, which was great for us. With a baby pool, pirate ship splash pool, wave pool, lazy river, and one of the longest main pools I've seen, there are plenty of swimming options for kids. They also have decent sized playground which kept our daughter happy in the mornings between breakfast and swimming. The animal life running around the grounds was a hit for our daughter as well - tons of peacocks, coati (cute raccoon-looking animals) to be found. The resort was heavily populated with families. For those not excited about kids, you might want to look at a different resort. The rooms were nice, but nothing fancy. While my room didn't have any problems, others in my group had some problems with theirs - a TV that wouldn't turn on, the electronic lock failing during the middle of the stay, one room mysteriously having the TV come on every time that someone opened the door to the room. Maintenance was prompt and fixed the problems when reported, but it did seem the electronics within the rooms weren't on par with the beauty and upkeep on the building's exterior. Our building was in the middle of the resort which seemed like the best option for location - the building nearest the reception building was attached to the theater and seemed as though it would be loud late into the night with the nightly performances, and the building closest to the beach didn't look at nice as the others (at least on the outside). Overall we enjoyed our stay and would recommend this resort for families. After walking around the other resorts in the complex, we were glad we paid a little more for the Lindo resort when compared to Del Mar and Beach (while those were nice, they didn't seem to have as much to offer in terms of facilities as Lindo and Maya did.) Since Maya shared the same facilities with Lindo except for the restaurants and is priced higher, we felt that the Lindo was the best value.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
4
Dining tip: Not Applicable

Recommend emailing the Lindo concierge 2 weeks prior to your trip to setup your dining reservation. (They allowed us to book up to 3 dinners this way.) This allowed us to ensure we could some of the restaurants and times that we wanted which was nice for our group of 7.

Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

4
5.01.0
UpstateNY Traveller
Upstate, NY
Feb 24, 2014

Excceptional All-Inclusive

This was our second time here. Beautiful grounds, terrific activities and entertainment, really friendly staff. Clean and comfortable, and plenty to do, One of my only issues might be the difficulty in getting reservations at the a la carte restaurants. I was told that some people call ahead, which seems a bit onerous.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Dining tip: In Hotel

If you go to Mexico, eat Mexican food. Don't miss out on the Taco stand in the shopping plaza on the hotel grounds.

Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

4
5.01.0
UDchica7
Cincinnati, OH
Feb 18, 2014

Good value for the money

Overall we had a really good experience at Iberostar. We have been to several all inclusives and this one was very much on par with others. A few things that would have made it 5 star - the food - while it was just fine, there was very little variety. It would have been nice to have a different themed station at the buffets. The restaurants were ok - the line to sign up for reservations is a pain - would be really nice to have something online or when you're checking in so you don't have to waste precious time standing in line. As for the alcohol - there was only higher tier alcohol available in 2 of the bars and even when we asked for a specific brand we didn't always receive it. Overall it was a good vacation and pretty good value for the money - clean, friendly staff, decent food, solid amenities.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

1
5.01.0
Honey Meerzon
Old Bridge, NJ
Jan 6, 2014

TERRIBLE EXPERIENCE

I came to the resort with 40 other families for a wedding. My rings were stolen, from my hotel room, by people who work for the resort. They stole my engagement ring and my wedding band. I reported it to concierge, as my luggage was ripped and I noticed my rings, both my engagement ring and my wedding band were stolen. Three men went thru every single personal property that I have, from the hotel security when I reported it. They threw all my belongings and my children's belongings on the floor and moved all the furniture of the hotel room. I asked for the police to be called and they said they do not allow police on the property. I called them myself and waited for them in the lobby as instructed. They were not allowed into the property. The hotel manager of concierge gave me her email address and said they will do an investigation to see who came in and out of my room and will reimburse me thru the hotel insurance, as obviously someone stole from my room. I wrote to her and called many times and they have stopped taking my calls and returning my email messages. This happened April of 2013. They said they had a card reader to see who came in and out of my room and would investigate but they would not give me any further information. You should be afraid to stay at this hotel. They do not answer calls, I even called other departments of the resort to assist me and no one called me back. My parents were so upset when this happened that they immediately checked out and were NOT refunded their stay. They stayed 1.5 of 7 days of our time we paid there for our family. No courteous week given to them, nothing given to myself and my husband for the theft. No one was fired. We have stayed in MANY MANY resorts and never have been treated like this with no resolution at all. No apologies at all.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
1
Value:
1
Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

4
5.01.0
Mellow mom with teens
Northern New Jersey
Jan 5, 2014

Very nice Family Christmas vacation

There are 5 Iberostar hotels on 1 property that have a shopping center and night club in common. Be sure you know which resort you're in as you will be entitled to cross privilegesfor restaurants in some but not others. The room was adequate nothing special. We had 4 rooms some had better showers ie hot water/pressure than others. One room had ants-but the staff responded quickly. The property is beautiful very spread out but easy to navigate. The food was fine. Buffet breakfasts and lunch The Japanese restaurant was a favorite of our group for dinner and the steak house was good too. Reservations required some effort. One downside- Only 1 English channel on TV. Wifi $40 per week per person. Very relaxing atmosphere- hard to get a seat at the pool.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
5
Value:
3
Back to menu Return to top