Rate and special offer based on Check-in: Mar 7, 2015 Check-out: Mar 10, 2015

Iberostar Paraiso All Inclusive Complex

4 stars
View map of Carretera Chetumal Puerto Juarez, Km. 309, Playa Paraiso, Puerto Juarez, Km. 309, Playa Paraiso, Riviera Maya, 77710

Hotel Overview

Reviewer score
4.1
out of 5
167 reviews
Awesome Trip

This Resort is Amezing. Great Services. Excellent. Maravilloso. See full review

  • Dominican Power
  • Feb 13, 2015
Great Vacation

We've stayed at the Iberostar Del Mar once before. Both experiences we're great. You'd never think... See full review

  • Beverly P.
  • Feb 13, 2015
A replica Mayan temple soaring up into the brilliant blue sky marks your entrance into Iberostar Paraiso Riviera Maya, a luxury complex of four family-oriented resorts. Clouds of flamingos and swans greet your arrival, while traditional thatched roofs reveal colonial-style colonnades. Dine between gold Corinthian pillars at Don Alfredo for a taste of Italy, or try La Hacienda for an authentic taste of Mexico. Relax European-style at Spa Sensations - a whole network of Finnish saunas, Turkish baths, saltwater pools and Jacuzzis - or get active at the beach with scuba diving lessons for guests, along with on-site sports ranging from billiards to beach volleyball. If you're not exhausted by nightfall, check out the evening shows of Caribbean dance, music and acrobatic feats that come with the all-inclusive package a margarita chilled firmly in hand.
Key facts
  • 432 guestrooms
  • 5 pools
  • 9 restaurants, including La Dorada, La Hacienda, Don Alfredo
  • Snack bars throughout, including El Puente Ice Cream Shop
  • Nightclub
  • Multiple bars/lounges
  • Banquet facilities
  • Full-service spa facilities
  • Tennis courts
  • Sports facilities for billiards, bocce ball, target shooting, archery and more
  • Golf course
  • Business center
  • Free Wi-Fi
  • 24-hour room service
  • Currency exchange
Neighborhood

Situated on a slice of paradise, Playa Paraiso, the Iberostar Paraiso Hotel is a 30-minute ride from Cancun International Airport (CUN), and lies roughly 13 miles north of Playa del Carmen on the Mayan Riviera. Visitors can indulge in souvenir shopping and dining along Avenida 5, Playa del Carmen's sub-tropical version of Fifth Avenue. Check out the eco-parks, mangrove forests, and waterscapes of this bustling coastline using Playa del Carmen bus transport or hotel pick-up - you could find yourself soaring through the nearby Xplor Park on two miles of zip line.

Hints and tips

Complimentary tram services make it easy for families with little ones to navigate the resort.

Children ages 4 through 12 will enjoy the supervised play at Lucy's Club, while their parents take on the manicured golf course just across the road.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Iberostar Paraiso All Inclusive Complex Rooms

Paraiso Maya -Suites
Iberostar Paraiso Maya takes care of having everything you're used to like plush pillows, comfortable sheets, a cozy atmosphere, even a balcony or a terrace. From Suites & Superior Suites you surely won't be homesick. Amenities range from indoor jacuzzis, a dining and an outside sitting area complete with comfortable sitting area and a swing. Plus, of course, the comforts of home like an iron board, a safe deposit box, a mini-bar (refilled every day), a hair dryer, satellite TV, ceiling fan, air conditioning, alarm clock,cd & dvd player tea and coffee making facilities, telephone handrail shower, bathtub. And don't forget, room service is available 24 hours a day. Elevators available in buildings. One Concierge desk per building.
Paraiso Beach & Del Mar- Rooms
Iberostar Paraiso Beach takes care of having everything you're used to like plush pillows, comfortable sheets, a cozy atmosphere, even a balcony or a terrace. From standard rooms and Junior Suites, you surely won't be homesick. Amenities range from a dining and an outside sitting area. Plus, of course, the comforts of home like an iron board, a safe deposit box, a mini-bar (refilled every other day), a hair dryer, satellite TV, ceiling fan, air conditioning, alarm clock, tea and coffee making facilities, telephone handrail shower or bathtub . And don't forget, room service is available from 11am to 11pm.
Paraiso Lindo - Rooms
Iberostar Paraiso Lindo takes care of having everything you're used to like plush pillows, comfortable sheets, a cozy atmosphere, even a balcony or a terrace. From standard rooms to Junior suites, you surely won't be homesick. Amenities range from indoor Jacuzzis, balcony, a dining and an outside sitting area complete with comfortable couch or a hammock, there is bathtub in every room. Plus, of course, the comforts of home like an iron board, a safe deposit box, a mini-bar (refilled every day), a hair dryer, satellite TV, ceiling fan, air conditioning, alarm clock, tea and coffee making facilities, telephone handrail shower, bathtub. And don't forget, room service is available 24 hours a day. One Concierge desk per building.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

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Hotel Map

20.7552 -86.9612
Area served
Playa Paraiso
Nearby airports
Cancun International Airport
Area description
Directly on the fine-sand beach of Playa Paraiso in Mexico’s Riviera Maya. Less than 30 minutes away from Cancun International Airport and about 20 minutes from Playa del Carmen.

Dining

Paraiso Maya Restaurants
Go ahead, indulge a little. Celebrate at the numerous dining tables at Iberostar Paraiso Maya. Explore hundreds of food combinations, with different flavors, textures and tastes. With 5 a la carte restaurants plus one international buffet and one grill snack bar, you're really in for a gastronomic treat, Clients can also dine in Lindo/Mar/Beach. The salads are fresh and crispy, the entrees are savory to the last bite and the deserts are beyond your sweetest dreams. Try the Tepanyaki, the Iberostar Jambalaya or the seafood pappardelle. Whatever you try, it'll be a mouth-watering pleasure. Exclusive French and Japanese restaurants available for guests.
Paraiso Beach & Paraiso del Mar Restaurants
Let your imagination run wild when you're envisioning all the great dishes you can try at Iberostar Paraiso Del Mar. Holds seven a la carte restaurants plus two international buffets and two grill snack bars. Yes, that's 11 selections for dinnertime and making up your mind is challenging to say the least. When staying from 2-4 nights make sure you reserve a table at some of the specialty restaurants including Brazilian, Gourmet, Mexican and more; if staying more than 5 to 6 nights you can reserve a table in 2 of our specialty restaurants; if staying 7 or more nights you can reserve a table in 3 of our specialty restaurants. The buffets you can enjoy at breakfast and the snack bars when you're at the beach. And by snack bars we mean giant buffets with salads, cheeses, meat carving stations, fish and deserts galore.
Paraiso Lindo Restaurants
Eat to your heart's content, you're on vacation after all. This all-inclusive resort features irresistible dishes one after the other. It's almost impossible not to indulge. With three a la carte restaurants plus one international buffet and one grill snack bar, you'll never eat the same dish twice. Clients can also dine at the restaurants in Paraiso mar/beach Enjoy vol-au-vent stuffed with shrimp and river crab bisque or better yet beef steak medallions and almond chicken roll. Or sample a little bit of everything at the buffet, from cheeses, to salads, to fish and deserts, there's plenty to go around.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (167)

Ratings and reviews for Iberostar Paraiso All Inclusive Complex

Overall score

4.1 / 5
5.01.0
167 out of 167
Amenities:
4.3
Cleanliness:
4.4
Hotel staff:
4.4
Comfort:
4
Location:
4.3
Value:
4.2

86% would recommend to a friend.

Sort by:
Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

2
5.01.0
ashley p.
Business
N/A
Feb 23, 2015

the worst experience ever

We had stayed in LIndo resort for seven days. We were looking forward to our long awaiting vacation but, unfortunately, the vacation ended up turning into complete disaster. On our first night I got bitten with seemed to be a bed bug. I had developed swelling and terrible rash within 24 hours. I had addressed the problem with the front desk and the manager had taken me to see the doctor. We were offered to be moved to a different room. When we returned from the pool to our new room and, to my horror, we saw tons of 'sugar' ants crawling all over the refrigerator and all over our belongings. When we went to the front desk one of the representatives very rudely told us that we shouldn't expect anything different because the hotel is 'in the jungle'. Let me remind you that they are promoting the hotel as a 5 star hotel (???) We have traveled many places around the world but have never ever had bed bug or ants problem at any other hotels. One of the family members couldn't tolerate the nonsense and left 3 days earlier and the youngest member of our family got bitten by some type of spider as well. When we looked carefully around the room we had discovered spider webs in every single corner. The food verity was awful even at the 'specialty restaurants' everything was burnt, chewy and over-salty.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
2
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

5
5.01.0
Dominican Power
Business
Bronx
Feb 13, 2015

Awesome Trip

This Resort is Amezing. Great Services. Excellent. Maravilloso.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
1
Trip purpose:

Business

Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

5
5.01.0
Beverly P.
Business
Chicago
Feb 13, 2015

Great Vacation

We've stayed at the Iberostar Del Mar once before. Both experiences we're great. You'd never think the hotel was 15 years old, it looks like it was built yesterday. Extremely friendly staff. Clean rooms and common areas, beautiful grounds. Even though the resort is huge, it's really easy to get around. And PLENTY of food and drink!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

4
5.01.0
IowaStater
Business
N/A
Feb 4, 2015

Great winter vacation

We had a great time at the Iberostar. The food at the resort was great and drinks were good too! The pool was very nice as well as the shows at night. Omar is the BEST at the swim up bar so make sure to treat him well. The grounds are very well kept and our room was always clean. The resort is very large with plenty of things to do. The fitness center was nice and they even had classes each day. Overall we had a great time and can't wait to go back!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

We took a cab to 5th Avenue in Play del Carmen which is about about 20 minute drive. It cost us $35 one-way for 4 people. Fifth Avenue is very neat...a couple miles of shopping and fun restaurants.

Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

5
5.01.0
Janet D.
Business
N/A
Jan 23, 2015

Great trip

We loved our stay at the Iberostar Paraiso. It was just great- no problems. It is a very big place so if you can't walk very far, they have shuttles. But I loved the walk because we ate so much great food. We will be back. Thanks.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

3
5.01.0
Cliff Y
Business
Burlington
Jan 22, 2015

I'm satisfied but not for kids' stuff

I like Riviera Mayan style resort rather than hotel based ones of Cancun zone. My son enjoys wild animals around buildings, nice beach and pool area. However, kids zones are too small anad nothing interesting to play...and prepared toys are good for infants not for older kids...

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

4
5.01.0
EGG.549
Business
Lafayette Hill
Jan 15, 2015

Good but not great

Hotel was big, lots of space. This was our 2nd trip there. Food was a bit disappointing, the variety / selection wasn't the best. Mediterranean restaurant was not good. French restaurant was the best one there. Hotel had a lot of kids, so if you don't have kids I wouldn't recommend going there. It was just average.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

4
5.01.0
Andrew Z.
Business
N/A
Jan 12, 2015

Pretty Good Resort

The hotel was beautiful and very well kept. The staff were all incredibly friendly and helpful. They all spoke at least basic English, and most could carry on a conversation with no problem. The food was okay. I was not incredibly impressed with anything, but I'm pretty picky. My boyfriend loved it. They have a ton of options. On the downside, there is not always a buffet available. Between 3 and 6 you pretty much have no options other than room service. The resort was surprisingly not crowded. It was easy to find a couple of lawn chairs and a cabana on the beach. Grounds are incredibly easy to navigate, and the pools are beautiful. One thing that really bothered us-'Beach' and 'Del Mar' have two separate lobbies, but their grounds are connected. However, if you walked up to the bar that did not correspond with your 'grounds', they would not serve you a drink. What's the point of advertising a multi-grounds resort is you can't get a drink when you visit them? Overall, we had an excellent time, and we would definitely recommend the resort. However, next time we'll go somewhere different, just to check it out. We weren't impressed enough to make it 'our' resort.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
3
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

They give you a the option to eat at 'specialty' restaurants complementary. The number of dinners you get depends on how many nights you're staying. We tried Steak House, Brazilian, and Mediterranean. The Steak House was AMAZING, but the other two were just okay. I would highly recommend eating at the Steak House if you have the option. I had the top sirloin, it was perfect.

Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

5
5.01.0
SMNJED
Business
Duluth
Jan 9, 2015

Great Trip!

From the minute we arrived we were well taken care of. We absolutely LOVED the resort and the people who worked there. We could not get over how clean and well maintained everything was.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Time-saving tip: In Hotel

My only word of advice would be to make sure you get the layout of the resort, having a tour at the beginning of the trip would be very helpful. The resort is HUGE, which is one of the reasons we loved it, you want to make sure you take advantage of everything it has to offer. FYI ~ the entertainment on the resort is spectacular!!

Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

5
5.01.0
GIUSEPPE V.
Business
N/A
Jan 6, 2015

great

great.....a perfect family place..cant wait to go back

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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