Iberostar Grand Paraiso Adults Only All Inclusive

Second visit to The Grand. Lovely architecture, landscaping and accommodations. Mostly good food with plenty of choices. Super liquor choices and nice wine. Great daytime and evening entertainment; or not....as you wish. White, sandy beach with plenty of palapas, 'tho sea was a bit rough, plus sea grass (hotel can't control mother nature!). Huge infinity pool, tranquility pool and indoor spa pool. Service mostly spot on - a couple of lapses here and there (nobody's perfect!:):) Met friendly, sociable folks and had a great time.

We had a great time at this hotel. The staff were very friendly and catered to our every whim. Three people that stood out were Olivia, Saray, and Anne. We especially want to say thank you to Eduardo from "Star Friends." The food was great, the room was amazing, and we loved the evening shows. Our room was gorgeous, and the view was fantastic! We would highly recommend staying here; the hotel was beautiful with all the marble floors, the giant columns, the beautiful art work, and furniture. WOW!!!!!

This resort was by far one of the best, we traveled with 4 other couples. They guys were able to golf 4 times and we look forward to repeating this trip again. Service was excellent!!!!!

Returned from one week stay on 10/19. Rained 4 days straight. The buildings were not designed for this apparently, as they leaked every five feet. Flooding water on tile floors not a good mixture. The activities were changed to bingo and roulette in the bar. Sports bar was not open as had other awards meetings or just plain closed. No US TV so if you don't like to watch soccer, what else to do? We went to covered shopping center in Cancun ($55.00 each way) just for entertainment. Food is very good, but very similar in all locations. Italian, Gormet, and Surf and Turf all had fish, steak, lobster. Staff is very courteous but is not encouraged to sit and visit as in the Maya. They are there to serve you, not talk to you. Preferred the rooms here, the atmosphere and activities at the Maya were much better. This was our second time and we were not impressed this time. Beware of being "upsold" on the fine wines, they are NOT included. Great when you could lay out at the pool, not so much otherwise. Couples massage was very enjoyable but it is $250.00. Cancun had some really nice new hotels that would have been closer to action for those days when you had no sun.

Everything about this property was great. The service, the food, and the wonderful golf course one minute by golf cart. Cannot say enough.

We got upgraded from a junior suite to a private villa at no cost. We have no idea why we got upgraded. The staff everywhere is amazing and they do everything to make sure you enjoy your stay.

just had a rough expereince all around, very dissapointed.

Facility fantastic, staff exceptional, great beach, must go to Disco Show, music was great, salt water pool very relaxing, only improvement needed is food, and hard to get reservations to best restaurant

My husband and I enjoyed a much-needed kid-free vacation last week and had the best experience ever. The staff at the Iberostar Grand was like none other. Everyone was so friendly, polite, and helpful. No request was too much for them. The room was very nice and clean (with the expection of occasional bug...you are near the jungle). I found the bed extremely comfortable and the "pillow menu" was an added treat. We were given an upgrade to ocean front room. The view from our patio was beautiful. The beach was clean and had plenty of lounge chairs to choose from. Although we visited during low-occupancy time, the resort and staff gave the same value and quality as if it were peak season. We are already planning our next stay. This was my first time in Mexico and I was thrilled. We booked two excursions through the travel agency in the hotel. The American Express agent seemed a bit clueless and she kept having to contact us about our purchase. She seemed very confused most of the time. She was not an employee of the resort. We went on the Mayan Extreme trip to Talum and had a great time. Our guide [...]was awesome. We also took a reef snorkeling tour through Maroma Paradise. It was a great experience as well. The only thing I would have changed is I would have stayed longer!

This place was beautiful with great service. Food and drinks were good and plenty of activities to do. Ocean Front corner room with jacuzzi's was awesome. Only negatives were that the ala cart restaurants were by reservations only. This is where Excellence Playa Mujeres was better.