Rate and special offer based on Check-in: Jun 5, 2015 Check-out: Jun 8, 2015

Grand Palladium Colonial Resort & Spa - All Inclusive

3 stars
View map of Carretera Chetumal Puerto Juarez Km 256-100, Riviera Maya, 77710

Hotel Overview

Reviewer score
4.1
out of 5
280 reviews
Excelent hotel

Excelent dinning, excelent beach, everything was perfect. I love this hotel. Excelent for families... See full review

  • Chucha perez Love to trav
  • Jan 12, 2015
Amazing

I have to say, for the price of this resort, our expectations were set relatively low. They were... See full review

  • Raspbery10
  • Sep 19, 2014
Caribbean beach complex offers four all-inclusive resorts in one
The Grand Palladium Riviera Maya all-inclusive resort complex combines four resorts in one. Resort sections are the Riviera Resort, the White Sand Resort, the Royal Suites Yucatan and the Colonial & Kantenah Resort and Spa. These resorts strive to offer creature comforts and luxury in harmony with nature. The adults-only Royal Suites Yucatan is the complex's VIP entity. Guests there enjoy exclusive access to bars and restaurants and access to all other resorts on the property. The Grand Palladium Riviera Maya complex has five pools, 13 bars, a mini-golf course and spa.
Highlights:
  • Four resorts in one in a natural setting
  • Five pools, one exclusively for Royal Suites guests
  • Mini-golf course
Rooms:

Accommodations at Grand Palladium Riviera Maya vary among the resorts, but expect heavy Spanish influences with neutral color schemes and comfortable amenities. All rooms include one king or two double beds, in-room climate control, private terrace or balcony and personal mini-bar. For a fee, guests enjoy docking station for MP3 players, pillow menu and pay-per-view channels with movies. The 22 bungalow-style cabins called Mayan Suites are designed for couples and include hydromassage bathtubs, outdoor shower and a private entrance to the outside. These suites are positioned on the edge of large on-site lake.

Features:

Guests at Grand Palladium Riviera Maya can partake in a number of outdoor and water activities including archery, badminton, tennis, canoeing and snorkeling. For a fee, sailing, windsurfing and scuba diving classes are available. At night, the resort offers live entertainment and access to the discothèque, a dance club stocked with local and international drinks and music hits. For a quieter trip, check out the reading lodge or book a massage (fees apply) in the spa and enjoy free access to the gym, sauna and steam bath at Grand Palladium Riviera Maya.

Transportation
  • Cancun International Airport (75 minutes)
Attractions
  • Akumal (4 mi/7 km)
  • Playa del Carmen (19 mi/31 km)
Business
  • 12 conference rooms
  • One luxury convention center that seats up to 600 people
  • Business center and concierge (fees may apply)
Policies and Fees
  • The access to the wet areas (hot tubs, pool, sauna and steam baths) in the Zentropia Palladium Spa & Wellness centres is charged at $10 USD per guest and per day. Also, patrons who purchase any of spa treatments at Zentropia Palladium Spa & Wellness will be given free access to the wet areas that day.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Grand Palladium Colonial Resort & Spa - All Inclusive Rooms

Standard Room
All rooms have two double beds or one king-size bed, air conditioning, ceiling fan, minibar restocked daily, TV (satellite), movie channel, telephone, electronic safe, hair dryer, magnifying mirror, tea and coffee facilities, smoke detectors, iron and ironing board, alarm clock, Wifi*, MP3 player station and pillow menu (Additional Charges).
Junior Suite
These rooms feature the same amenities as the Standard Rooms but have a sofa bed, hydro massage tub, bathrobes and slippers.
Mayan Suite
These rooms feature the same amenities as the Junior Suites, plus a separate entrance and a terrace, a magnificent bathroom with whirlpool and an outdoor Mayan-style shower. ADULTS ONLY

Amenities

  • All inclusive
  • WiFi
  • Airport shuttle
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Night club
Game room
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Transportation
Airport shuttle
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Accessible parking

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Hotel Map

20.441 -87.2871
Area served
Carretera Chetumal-Puerto Jurez Km, 256-100, 77710 Municipio Solidaridad - Riviera Maya (Mxico)
Nearby airports
Cancun International Airport.
Area description
The "Mayan Riviera" is the name given to the area located in the eastern extreme of the Yucatan peninsula and to the south of Cancun. An incomparable tourist destination whose main attractions are its beautiful water and white sandy beaches, the Mayan Riviera is home to the second largest coral barrier reef in the world. This area of the Mexican Caribbean, full of exotic animals, offers plenty of places to explore. Winding underground rivers that pour into beautiful cenotes (natural wells), caverns and caves and the archaeological remains of the thousand-year-old Mayan civilization that once flourished in the region amaze and delight visitors. The plentiful and spectacular marine life of the Mayan Riviera also provides an unforgettable experience for those who love diving and snorkeling.

Meeting facilities

Meeting Info
The Grand Palladium Riviera Complex offers 12 Conference rooms an 1 Luxury Convention Center, ranging from 45 m2 to 505 m2, for 40 - 600 people, fully equipped with all the necessary technology and services for any type of celebration (subject to availability and with extra charge).

Dining

El Dorado
*Steak house
Mare Nostrum
*Mediterranean style cuisine
Bamboo
*Asian Cuisine
La Adelita
*Mexican cuisine
Ribs and More
*Grill and barbecue style dinner
Tikal
*Italian corner Mexican corner *Show cooking
Kabah
Buffet restaurant *Italian and mexican cuisine
Laguna
*Buffet restaurant *Italian cuisine *Show cooking *Smoking allowed
La Hacienda
Buffet service with Italian corner, Mexican corner and Show Cooking and A / C.
La Gran Azul
It is located off the main pool at Grand Palladium Colonial / Kantenah. Buffet Service gorgeous outdoor restaurant with a spectacular palapa and wonderful views over the main pool. It features Italian corner and Show Cooking. *Smoking allowed

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Grand Palladium Colonial Resort & Spa - All Inclusive

Overall score

4.1 / 5
5.01.0
280 out of 280
Amenities:
4.3
Cleanliness:
4.4
Hotel staff:
4.2
Comfort:
4
Location:
4.2
Value:
4.3

89% would recommend to a friend.

Sort by:
Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
joyce u.
Business
N/A
Apr 26, 2015

friend trip

nice resort very large lots of walking, service in colonial al a carte was horrible,excellent in white sands Italian restaraut,especially edgar. food just ok in buffet some bad. good bands, too many kids shows at nite.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
3
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
Richard H.
Business
N/A
Feb 4, 2015

Great winter break

Staff was wonderful,very helpful. Very clean. Beautiful grounds.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

5
5.01.0
Chucha perez Love to trav
Business
N/A
Jan 12, 2015

Excelent hotel

Excelent dinning, excelent beach, everything was perfect. I love this hotel. Excelent for families and couples too.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

3
5.01.0
Roberto L.
Business
N/A
Dec 29, 2014

Couple retrieve

Overall is a great hotel the things that we like: -food selection -spa is a most -pool -beach -activities around the area -bed (mattress) really comfortable -staff is polite Things that we didn't like: -bathroom break the first night -pillows -no clean towels at the pool, we have to wait 15min for new ones! And is low season... -staff are not well round it -have to do reservations for 2 restaurant at 8am day before is not organize and is out of control -the use recycle water for the grass so one night at 6pm we have to leave the room for the smell

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
3
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Sightseeing tip: Not Applicable

Things to do! 1-Xcaret 2-Xel-ha (buy The pic package you would want it, unless you have a waterproof camera) 3-Río Secreto 4-Swim With turtles 5-dolphins Transportation- AGI Tours

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

3
5.01.0
Roberto L.
Business
N/A
Dec 16, 2014

Couple retrieve

Overall is a great hotel the things that we like: -food selection -spa is a most -pool -beach -activities around the area -bed (mattress) really comfortable -staff is polite Things that we didn't like: -bathroom break the first night -pillows -no clean towels at the pool, we have to wait 15min for new ones! And is low season... -staff are not well round it -have to do reservations for 2 restaurant at 8am day before is not organize and is out of control -the use recycle water for the grass so one night at 6pm we have to leave the room for the smell

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
3
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
eMerging dude
Business
Sylvania, Ohio
Oct 13, 2014

Nice place for a stay

We have not been to an all inclusive resort in the past while our friends who we traveled with have been to several. In all, our stay was positive. Resort was clean. Staff was good. But there is a lack of attention to detail and some staff "caring" about your stay. When asking for some simple things, they were forgotten or ignored, especially if you asked for something that an individual could not be accountable for. If you needed coffee or something at a restaurant, all was good. If you asked for something in your room that someone had to follow through on, not good at all. Not detrimental to the trip, but comfort in an all inclusive is what is being sold and that did not come through in all cases. But beach was great, bartenders fun, food plentiful and good and you could always find something to eat that was good.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Playa de Carmen is a nice side trip for an evening to break up the trip.

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

1
5.01.0
Carleeq
Business
Los Angeles, CA
Oct 9, 2014

Not Great

The service is bad, and 95% staff really does not care, food is so, no ocean views, no handicapped amenities. Looked like a small apartment complex. Would not recommend.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
5
Hotel staff:
1
Comfort:
2
Location:
1
Value:
1
Trip purpose:

Business

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

5
5.01.0
Raspbery10
Business
Rhode Island
Sep 19, 2014

Amazing

I have to say, for the price of this resort, our expectations were set relatively low. They were blown out of the turquoise water! The staff is unbelieveably helpful and wonderful. The food was even better; quality and selection. My only two gripes were the wifi connectivity which I was actually never able to connect to, and the water temp in the room; not always the hottest shower. But this was my first all inclusive resort and I couldn't have asked for a better stay!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
Landlocked in Denver
Business
Denver
Aug 25, 2014

family trip

Third time to Riviera Maya and loved this resort. It's only as big as you make it! (see hint). The nicest, longest beach of any resort I have stayed at, and also the most and largest pools. Kid's pool fabulous! and close to the beach. Food was very good, and although a bit "European" in the selections for our group, you can ALWAYS find something good to eat. Customer service was a bit spotty, but there were some excellent people in the buffets. Beach bartenders could have been a bit friendlier, El Rinconcito bar service was excellent. Ate in two a la carte restaurants--both were almost too hot to make the meal completely enjoyable, although the food was good. Had read this on other reviews, and found it to be accurate; not sure why the management doesn't address this issue since it is mentioned over and over. Room was large, clean and comfortable and the renovations taking place now will make them even better and more attractive. Would definitely return to this resort and check out the other sections we just didn't have time to explore!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Time-saving tip: In Hotel

This resort is huge, so take the map everywhere, find some shortcuts early on, and you can get to and from the locations you use the most (room-food-pool-beach-lobby) much quicker. Take the train/shuttle ride in the first day or so to explore the other parts of the resort. Then it's up to you if you want to stay in the same location every day, or venture out into other sections/pools, etc. I also discovered that you can use the "house phone" at the pool bars if you need to check in with people back in the room, etc. this was very helpful and saved $$ on the cell phone bill!

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

3
5.01.0
dhpatton
Business
Harrisonburg, Virginia
Jul 28, 2014

Nice place with room for improvement

Let me start out by saying this is a wonderful resort in a beautiful location. The whole place seemed to be pretty well maintained and the food was adequate. Our experience however left a lot to be desired. The service at this resort is downright bad. The main culprits were the dining facility staff and the front desk personal. They were rude and not helpful throughout our stay. If you want good service from anyone you better give them a few dollars in advance or they will more or less ignore you. I could probably ignore the poor service if I was able to catch a decent buzz, but all the alcohol is watered down way too much to do so. Let me add that the group I was with is very low maintenance and have never had this much trouble in all our our years of traveling together.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
1
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

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