Rate and special offer based on Check-in: May 1, 2014 Check-out: May 2, 2014

Grand Palladium Colonial Resort & Spa - All Inclusive

3 stars
Carretera Chetumal Puerto Juarez Km 256-100, Riviera Maya, 77710
Hotel Overview
Reviewer score
4.2
out of 5
240 reviews
Great Place! Lots to do!

We stayed the week of March 24th for 8 nights! Had a really wonderful relaxing time. Good food,... See full review

  • Sun Dancer Tim
  • Apr 4, 2014
Excellent Staff

When we arrived (14 of us), we requested a different room from Riviera to Colonial from the one we... See full review

  • Pete from Oswego NY
  • Nov 9, 2013
Caribbean beach complex offers four all-inclusive resorts in one
The Grand Palladium Riviera Maya all-inclusive resort complex combines four resorts in one. Resort sections are the Riviera Resort, the White Sand Resort, the Royal Suites Yucatan and the Colonial & Kantenah Resort and Spa. These resorts strive to offer creature comforts and luxury in harmony with nature. The adults-only Royal Suites Yucatan is the complex's VIP entity. Guests there enjoy exclusive access to bars and restaurants and access to all other resorts on the property. The Grand Palladium Riviera Maya complex has five pools, 13 bars, a mini-golf course and spa.
Highlights:
  • Four resorts in one in a natural setting
  • Five pools, one exclusively for Royal Suites guests
  • Mini-golf course
Rooms:

Accommodations at Grand Palladium Riviera Maya vary among the resorts, but expect heavy Spanish influences with neutral color schemes and comfortable amenities. All rooms include one king or two double beds, in-room climate control, private terrace or balcony and personal mini-bar. For a fee, guests enjoy docking station for MP3 players, pillow menu and pay-per-view channels with movies. The 22 bungalow-style cabins called Mayan Suites are designed for couples and include hydromassage bathtubs, outdoor shower and a private entrance to the outside. These suites are positioned on the edge of large on-site lake.

Features:

Guests at Grand Palladium Riviera Maya can partake in a number of outdoor and water activities including archery, badminton, tennis, canoeing and snorkeling. For a fee, sailing, windsurfing and scuba diving classes are available. At night, the resort offers live entertainment and access to the discothèque, a dance club stocked with local and international drinks and music hits. For a quieter trip, check out the reading lodge or book a massage (fees apply) in the spa and enjoy free access to the gym, sauna and steam bath at Grand Palladium Riviera Maya.

Transportation
  • Cancun International Airport (75 minutes)
Attractions
  • Akumal (4 mi/7 km)
  • Playa del Carmen (19 mi/31 km)
Business
  • 12 conference rooms
  • One luxury convention center that seats up to 600 people
  • Business center and concierge (fees may apply)
Policies and Fees
  • The access to the wet areas (hot tubs, pool, sauna and steam baths) in the Zentropia Palladium Spa & Wellness centres is charged at $10 USD per guest and per day. Also, patrons who purchase any of spa treatments at Zentropia Palladium Spa & Wellness will be given free access to the wet areas that day.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Grand Palladium Colonial Resort & Spa - All Inclusive Rooms

Standard Room
All rooms have two double beds or one king-size bed, air conditioning, ceiling fan, minibar restocked daily, TV (satellite), movie channel, telephone, electronic safe, hair dryer, magnifying mirror, tea and coffee facilities, smoke detectors, iron and ironing board, alarm clock, Wifi*, MP3 player station and pillow menu (Additional Charges).
Junior Suite
These rooms feature the same amenities as the Standard Rooms but have a sofa bed, hydro massage tub, bathrobes and slippers.
Mayan Suite
These rooms feature the same amenities as the Junior Suites, plus a separate entrance and a terrace, a magnificent bathroom with whirlpool and an outdoor Mayan-style shower. ADULTS ONLY

Amenities

  • All inclusive
  • WiFi
  • Airport shuttle
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Night club
Game room
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Transportation
Airport shuttle
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Accessible parking

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Hotel Map

20.441 -87.2871
Area served
Carretera Chetumal-Puerto Jurez Km, 256-100, 77710 Municipio Solidaridad - Riviera Maya (Mxico)
Nearby airports
Cancun International Airport.
Area description
The "Mayan Riviera" is the name given to the area located in the eastern extreme of the Yucatan peninsula and to the south of Cancun. An incomparable tourist destination whose main attractions are its beautiful water and white sandy beaches, the Mayan Riviera is home to the second largest coral barrier reef in the world. This area of the Mexican Caribbean, full of exotic animals, offers plenty of places to explore. Winding underground rivers that pour into beautiful cenotes (natural wells), caverns and caves and the archaeological remains of the thousand-year-old Mayan civilization that once flourished in the region amaze and delight visitors. The plentiful and spectacular marine life of the Mayan Riviera also provides an unforgettable experience for those who love diving and snorkeling.

Dining

El Dorado
*Steak house
Mare Nostrum
*Mediterranean style cuisine
Bamboo
*Asian Cuisine
La Adelita
*Mexican cuisine
Ribs and More
*Grill and barbecue style dinner
Tikal
*Italian corner Mexican corner *Show cooking
Kabah
Buffet restaurant *Italian and mexican cuisine
Laguna
*Buffet restaurant *Italian cuisine *Show cooking *Smoking allowed
La Hacienda
Buffet service with Italian corner, Mexican corner and Show Cooking and A / C.
La Gran Azul
It is located off the main pool at Grand Palladium Colonial / Kantenah. Buffet Service gorgeous outdoor restaurant with a spectacular palapa and wonderful views over the main pool. It features Italian corner and Show Cooking. *Smoking allowed

Meeting facilities

Meeting Info
The Grand Palladium Riviera Complex offers 12 Conference rooms an 1 Luxury Convention Center, ranging from 45 m2 to 505 m2, for 40 - 600 people, fully equipped with all the necessary technology and services for any type of celebration (subject to availability and with extra charge).

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (240)

Ratings and reviews for Grand Palladium Colonial Resort & Spa - All Inclusive

Overall score

4.2 / 5
240 out of 240
Amenities:
4.3
Room cleanliness:
4.4
Hotel staff:
4.3
Room comfort:
4
Location:
4.2
Value:
4.3

90% would recommend to a friend.

Sort by:
Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

5
Sun Dancer Tim
Phoenix, AZ
Apr 4, 2014

Great Place! Lots to do!

We stayed the week of March 24th for 8 nights! Had a really wonderful relaxing time. Good food, good shows, awesome beach, nice vendors, good bartenders and always something to do. Always open chairs at the beach to find your favorite spot. If you want to be close to the beach and pool, stay in a Mayan suite. It's well worth the upgrade. Great Value for the price! If you like to see ruins and explore Mexico on your own, rent a car. We did and had no problems.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Dining tip: Short walk from hotel

If you want to eat in one of the restaurants, make a reservation to avoid a sometimes long wait.

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

5
Pete from Oswego NY
Oswego, NY USA
Nov 9, 2013

Excellent Staff

When we arrived (14 of us), we requested a different room from Riviera to Colonial from the one we were given & the staff person were super helpful! This was my 4th time at the Grand Palladium & plan to return next year! The staff & the resort are wonderful & I would recommend the resort to anyone.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Sightseeing tip: Short drive from hotel

Akumal Beach to swim with the turtles was awesome!

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
MissGracie
Sciota, Pennsylvania
Oct 17, 2013

First time All-inclusive

My husband and I Loved the experience. The Grand Palladium was beautiful..we felt extremely welcomed. The staff was so friendly. We were there for 5 days and couldn't fit all there was to do in our stay...The spa was gorgeous, we spent hours there.We snorkeled in the salt water pool which was unique and private. The beach was breathtaking and pools were lovely. The resort is huge and we were lost a few times but once we figured out how to take the trolley around it was easy. The only feature that was not perfect was the cuisine. We were not impressed with the food at all. Of course the drinks were abundant and free... Overall we did have a fantastic time..we would love to go back again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
5
Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
Tim in Columbus
Columbus, Ohio
May 27, 2013

9th Visit to the Grand Palladium

Obviously I am a big fan of the GP having been there nine times. The value is incredible. You can spend less and get a lot less, or you can spend more for better food, but I would doubt a better setting. This is my home away from home. Yes, it is large and sprawling, but with thousands of people, there is never a time that it seems crowded. Go and enjoy, there is something for everyone!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
5
Dining tip: Not Applicable

Tip your waitstaff even though it is included, they will work even harder for you!

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
Bob and Lane
Lubbock, TX
May 4, 2013

Good getaway

We met daughter & family. Pkg did not include shuttle from Cancun Airport. Renting a van ate up any savings. 1 1/2 year G-dghtr was rejected by sitters, became upset then fell and smashed her face. . Age 6 G-dghtr loved the Kid Kamp and being in shows. Signs were hard to understand in long jungle trails.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
2
Value:
3
Time-saving tip: Long walk from hotel

Providing golf carts would help with small kids and seniors for a minimum charge.

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
Katteran
Brooklyn, New York
Apr 24, 2013

Great family getaway

We went for my cousins wedding. We got upgraded to the riviera side of the hotel which is more mellow compared to the colonial. It was a beautiful set up, the room and the hotels. The problem was that everything was too far apart. The place is HUGE! We were exhausted by the next day. Definitely have to wear comfortable shoes. They had trollies but they dont come as often as you would like. The buffet wasnt that great either. But if your looking for a place to just enjoy your company with a large group, this is the place. We still had an amazing time. The staff were nice and accommodating. The spa was nice also.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
4
Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

2
Kimmy Kisses
Long Island, New York
Apr 24, 2013

Disappointed

When I arrived at the hotel I was told that my husband and I will have two full beds in our room. We wanted a king size bed so we were put in the waiting list. We were number 3 on the list. Our stay was for 9 nights. They did not accomodate us into a king bed room for the entire 9 day stay. We follwed up with recepion for the first 5 days but they just kept brushing off our request. Our family members who came 4 days after us were offered upgrades becase the hotel was so booked. One family member was by herself and she was given a king sized bed. The full sized bed is smaller than the average full sized american bed. Im very tiny and so is my husband and we were extremely uncomfortable. if you wanted more comfortable pillows, you have to pay extra for it.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
3
Room comfort:
1
Location:
3
Value:
2
Dining tip: Long walk from hotel

Get there early if ou dont have a reservation

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

5
MEParker
Maine
Apr 7, 2013

Can't wait to go back to Mexico and the Grand Palladium Colonial!

The whole family enjoyed the Grand Palladium! Prior to arriving I emailed the hotel and requested rooms in the same building and received a response back the next day indicating that while they could not guarantee our request they would try to accommodate us. We did get adjoining rooms which was great because we were traveling with our teen daughter and 20 year old daughter. The check-in went smoothly. Our rooms were spacious, modern and clean. The mini-fridges were restocked daily. This was our first time at an all inclusive. The food was great and the service was outstanding. We were able to eat as many times as we wanted at any of the specialty restaurants. The resort grounds were well kept and we enjoyed walking over the bridge each day to get to and from our rooms. There was a lot of wildlife to see. Did not have to play the towel game at the pools or at the beach. The staff was always friendly and attentive. We enjoyed chatting with many of the staff about their culture and families. If you go to the Grand Palladium make sure you stop by the main bar where the swim up bar is located and ask for Mario. Mario makes the best signature drinks! There were so many activities by the pool. You can take a diving lesson at the pool for no extra charge. The beach is beautiful and you can walk for miles. My husband and daughters went to Tulum to tour the ruins and had a great day. The tour guide was very friendly and knowledgeable. If you are looking for a beautiful place to relax or want to venture off the resport to see some of the sights then this is the place! We are already planning a return trip for 2014.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

3
Mississauga Super Mom
Mississauga, Ontario
Mar 20, 2013

March Break Family Vacation

The good things about this resort are the beautiful beach and pools, good food especially at the a la cartes, nice, clean rooms and good amenities. Our room cleaner was great and we were upgraded to the Kantenah junior suites, which were roomy. On the down side, the service was often poor, the resort is a bit too big and the pools were almost too cool to swim in. Our room wasn't close to anything and we had to walk through the forest maze to get anywhere. The shuttles helped but didn't seem to come often enough. They seem to be understaffed compared to other resorts in the Riviera Maya such as the Gran Bahia and Iberostar, which negatively affected service. The beds seemed to have some kind of rubber on them so were very noisy and not very comfortable. There was no drink service at the pool or beach. You had to wait in lines for drinks.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
3
Room comfort:
2
Location:
3
Value:
4
Dining tip: In Hotel

We liked the Mexican, Ribs and More and Steakhouse restaurants. The Brazilian BBQ was good too. We went between 6:00 and 6:30 and had no problem getting tables for our group of 11. We had a la carte meals 5 nights out of 7.

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

3
M. Sheehan
Sarasota, Florida
Feb 24, 2013

Beautiful grounds and beach, awful food

The grounds and beach were beautiful. Loved the lush foliage and wildlife. Grounds were very well kept and even the walkways were scrubbed and cleaned regularly. Loved the open lobbies so you could really get that balmy, tropical breeze. Food was awful and the beds were hard. We stayed in the Kantenah and the room itself was nice. Good size. Some of the furnishings, like the seat cushions in the restaurants, were shabby and needed to be replaced. Many of the staff were very good and extremely helpful, others were just fair. Will not be back, food just too bad and beds could be more comfortable. Too bad, because otherwise it would be a very nice hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
3
Sightseeing tip: Short drive from hotel

Akumal Beach is very pretty. Can swim with turtles. Five minute drive. Can take collectivo ($3 per person each way) just outside of hotel which drops you off at the main road and you walk about 10 minutes to beach or can sometimes bargain with a cab or van service for just a few dollars more and have door to door service and guaranteed a seat, which you are not on the collectivo. Can ask staff at hotel entrance about cab charges, they vary.

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