Rate and special offer based on Check-in: Jan 16, 2015 Check-out: Jan 19, 2015

Grand Palladium Colonial Resort & Spa - All Inclusive

3 stars
Carretera Chetumal Puerto Juarez Km 256-100, Riviera Maya, 77710
Hotel Overview
Reviewer score
4.1
out of 5
246 reviews
Fantastic Stay

This was our fifth stay at Grand Palladium. Value is great and staff are even better. Very welcoming. See full review

  • IowaStateFan
  • May 14, 2014
Great Place! Lots to do!

We stayed the week of March 24th for 8 nights! Had a really wonderful relaxing time. Good food,... See full review

  • Sun Dancer Tim
  • Apr 4, 2014
The Grand Palladium Colonial Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Its paradisiacal setting is embraced by lush gardens with regional tropical vegetation along an 800m private beach of fine white sands bathed by the turquoise waters of the Caribbean. The Resort, decorated with a Spanish colonial style, offers guests an ideal place to enjoy some well-deserved, relaxed vacations in the company of family or friends. Take a nice stroll around the environmentally friendly green paths that have been carefully paved out and enjoy the impeccably kept gardens. Relax in our modern and spacious rooms, pamper yourself at the state-of-the-art Resort Spa, practice snorkeling in our crystal-clear waters, share a delicious dinner or enjoy a new cocktail at any of our numerous bars located around the complex. At the Grand Palladium Resorts in the Mayan Riviera, the options for entertainment or relaxation are endless, no matter how old you are
Palladium Hotels & Resorts offer the facilities and services that will make your stay an unforgettable experience: 24hrs reception, check-in from 3:00pm, check-out by 12:00pm, one-day passes (9:00 am - 6:00 pm) and night passes (6:00 pm - 1:00 am), fax and telephone service*, free Wi-Fi access at the lobby, internet in rooms*, wake-up service, laundry service*, luggage room, currency exchange, newspapers, outdoor parking, handicap access, ATM machine, ice machine, games room, reading lounge, 2 theatres, babysitter*, beauty salon*, handcrafts market*, doctor in hotel*, shopping center*, supermarket*, photo shop*, boutique*, souvenir shop*, crafts shop*, tobacco shop*, bookstore*, jewelry shop*, clothing store*, Catholic mass at the GP Colonial Sundays, 5pm. And close to the resorts, there's a hospital* (30km), car rental offices* and movie theaters (30km)*

Grand Palladium Colonial Resort & Spa - All Inclusive Rooms

Standard Room
All rooms have two double beds or one king-size bed, air conditioning, ceiling fan, minibar restocked daily, TV (satellite), movie channel, telephone, electronic safe, hair dryer, magnifying mirror, tea and coffee facilities, smoke detectors, iron and ironing board, alarm clock, Wifi*, MP3 player station and pillow menu (Additional Charges).
Junior Suite
These rooms feature the same amenities as the Standard Rooms but have a sofa bed, hydro massage tub, bathrobes and slippers.
Mayan Suite
These rooms feature the same amenities as the Junior Suites, plus a separate entrance and a terrace, a magnificent bathroom with whirlpool and an outdoor Mayan-style shower. ADULTS ONLY

Amenities

  • All inclusive
  • WiFi
  • Airport shuttle
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Night club
Game room
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Transportation
Airport shuttle
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Accessible parking

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Hotel Map

20.441 -87.2871
Area served
Carretera Chetumal-Puerto Jurez Km, 256-100, 77710 Municipio Solidaridad - Riviera Maya (Mxico)
Nearby airports
Cancun International Airport.
Area description
The "Mayan Riviera" is the name given to the area located in the eastern extreme of the Yucatan peninsula and to the south of Cancun. An incomparable tourist destination whose main attractions are its beautiful water and white sandy beaches, the Mayan Riviera is home to the second largest coral barrier reef in the world. This area of the Mexican Caribbean, full of exotic animals, offers plenty of places to explore. Winding underground rivers that pour into beautiful cenotes (natural wells), caverns and caves and the archaeological remains of the thousand-year-old Mayan civilization that once flourished in the region amaze and delight visitors. The plentiful and spectacular marine life of the Mayan Riviera also provides an unforgettable experience for those who love diving and snorkeling.

Dining

El Dorado
*Steak house
Mare Nostrum
*Mediterranean style cuisine
Bamboo
*Asian Cuisine
La Adelita
*Mexican cuisine
Ribs and More
*Grill and barbecue style dinner
Tikal
*Italian corner Mexican corner *Show cooking
Kabah
Buffet restaurant *Italian and mexican cuisine
Laguna
*Buffet restaurant *Italian cuisine *Show cooking *Smoking allowed
La Hacienda
Buffet service with Italian corner, Mexican corner and Show Cooking and A / C.
La Gran Azul
It is located off the main pool at Grand Palladium Colonial / Kantenah. Buffet Service gorgeous outdoor restaurant with a spectacular palapa and wonderful views over the main pool. It features Italian corner and Show Cooking. *Smoking allowed

Meeting facilities

Meeting Info
The Grand Palladium Riviera Complex offers 12 Conference rooms an 1 Luxury Convention Center, ranging from 45 m2 to 505 m2, for 40 - 600 people, fully equipped with all the necessary technology and services for any type of celebration (subject to availability and with extra charge).

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

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Guest Reviews (246)

Ratings and reviews for Grand Palladium Colonial Resort & Spa - All Inclusive

Overall score

4.1 / 5
5.01.0
246 out of 246
Amenities:
4.3
Room cleanliness:
4.4
Hotel staff:
4.2
Room comfort:
4
Location:
4.2
Value:
4.3

89% would recommend to a friend.

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Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
eMerging dude
Business
Sylvania, Ohio
Oct 13, 2014

Nice place for a stay

We have not been to an all inclusive resort in the past while our friends who we traveled with have been to several. In all, our stay was positive. Resort was clean. Staff was good. But there is a lack of attention to detail and some staff "caring" about your stay. When asking for some simple things, they were forgotten or ignored, especially if you asked for something that an individual could not be accountable for. If you needed coffee or something at a restaurant, all was good. If you asked for something in your room that someone had to follow through on, not good at all. Not detrimental to the trip, but comfort in an all inclusive is what is being sold and that did not come through in all cases. But beach was great, bartenders fun, food plentiful and good and you could always find something to eat that was good.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Playa de Carmen is a nice side trip for an evening to break up the trip.

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

1
5.01.0
Carleeq
Business
Los Angeles, CA
Oct 9, 2014

Not Great

The service is bad, and 95% staff really does not care, food is so, no ocean views, no handicapped amenities. Looked like a small apartment complex. Would not recommend.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
5
Hotel staff:
1
Room comfort:
2
Location:
1
Value:
1
Trip purpose:

Business

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

3
5.01.0
dhpatton
Business
Harrisonburg, Virginia
Jul 28, 2014

Nice place with room for improvement

Let me start out by saying this is a wonderful resort in a beautiful location. The whole place seemed to be pretty well maintained and the food was adequate. Our experience however left a lot to be desired. The service at this resort is downright bad. The main culprits were the dining facility staff and the front desk personal. They were rude and not helpful throughout our stay. If you want good service from anyone you better give them a few dollars in advance or they will more or less ignore you. I could probably ignore the poor service if I was able to catch a decent buzz, but all the alcohol is watered down way too much to do so. Let me add that the group I was with is very low maintenance and have never had this much trouble in all our our years of traveling together.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
1
Room comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
KathieK
Business
massachusetts
Jul 7, 2014

Great Resort but not geared to Teens

After much research of All Inclusives in Riviera Maya, we chose Grand Palladium because it had not just a Teen Club, but a full activity schedule for teens. However, my 17-year old daughter went to about 5 of the various activities on the schedule, and none of them happened. There would be a teen coordinator there, but no event going on. We've been to Beaches a few times which is far superior in this area. If there aren't other teens participating, the activities coordinator engages you and makes you feel very comfortable. The teen coordinators really appeared disinterested. Maybe we just had a week where not many teens wanted to partake. A couple teen boys would be playing Xbox, but thats it. My daughter ended up hanging out with my husband and I most of the time. Which was fine. Other than that, we liked the resort. Very clean, good food, great shows. Its very large; be prepared to walk a lot!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
3
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

If going to Tulum plus an adventure, I recommend AllTournative Tulum/Jungle Maya combo. You get picked up in a12 passenger van instead of one of the huge, crowded coach busses. A couple hours at Tulum then half day at Jungle Maya Ziplining and swimming in the underground caves (Cenotes)!

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
CLKD
Business
Arkansas
May 19, 2014

Pretty good vacation

I stayed at the Grand Palladium Colonial in one of the suites. It was pretty nice and the rooms were clean. I wouldn't recommend a suite unless you are planning on sitting in your room a lot or just have to have a jacuzzi tub. To me the extra cost was wasted. The food was just ok but I was already expecting that from reading reviews before our trip. The entertainment and the customer service was really good.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Go to the market on 5th avenue at Playa Del Carmen and you will not regret it. It was our favorite part of the trip

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

5
5.01.0
IowaStateFan
Business
Iowa
May 14, 2014

Fantastic Stay

This was our fifth stay at Grand Palladium. Value is great and staff are even better. Very welcoming.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Time-saving tip: Not Applicable

After clearing customs at the Cancun airport, ignore the people in the atrium just as you exit. They will rope you into a timeshare trip and an expensive cab ride. If you have a ride waiting, they will be outside. Say "no gracias" and keep moving!

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

5
5.01.0
Sun Dancer Tim
Business
Phoenix, AZ
Apr 4, 2014

Great Place! Lots to do!

We stayed the week of March 24th for 8 nights! Had a really wonderful relaxing time. Good food, good shows, awesome beach, nice vendors, good bartenders and always something to do. Always open chairs at the beach to find your favorite spot. If you want to be close to the beach and pool, stay in a Mayan suite. It's well worth the upgrade. Great Value for the price! If you like to see ruins and explore Mexico on your own, rent a car. We did and had no problems.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

If you want to eat in one of the restaurants, make a reservation to avoid a sometimes long wait.

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

5
5.01.0
Pete from Oswego NY
Business
Oswego, NY USA
Nov 9, 2013

Excellent Staff

When we arrived (14 of us), we requested a different room from Riviera to Colonial from the one we were given & the staff person were super helpful! This was my 4th time at the Grand Palladium & plan to return next year! The staff & the resort are wonderful & I would recommend the resort to anyone.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Akumal Beach to swim with the turtles was awesome!

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
MissGracie
Business
Sciota, Pennsylvania
Oct 17, 2013

First time All-inclusive

My husband and I Loved the experience. The Grand Palladium was beautiful..we felt extremely welcomed. The staff was so friendly. We were there for 5 days and couldn't fit all there was to do in our stay...The spa was gorgeous, we spent hours there.We snorkeled in the salt water pool which was unique and private. The beach was breathtaking and pools were lovely. The resort is huge and we were lost a few times but once we figured out how to take the trolley around it was easy. The only feature that was not perfect was the cuisine. We were not impressed with the food at all. Of course the drinks were abundant and free... Overall we did have a fantastic time..we would love to go back again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
5
Trip purpose:

Business

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
Tim in Columbus
Business
Columbus, Ohio
May 27, 2013

9th Visit to the Grand Palladium

Obviously I am a big fan of the GP having been there nine times. The value is incredible. You can spend less and get a lot less, or you can spend more for better food, but I would doubt a better setting. This is my home away from home. Yes, it is large and sprawling, but with thousands of people, there is never a time that it seems crowded. Go and enjoy, there is something for everyone!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Not Applicable

Tip your waitstaff even though it is included, they will work even harder for you!

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