Dreams Tulum Resort and Spa All Inclusive

Had an overall great 12 days at Dreams Tulum. A couple hiccups with our door not working but otherwise excellent service, friendly staff, decent food, and an amazing activities entertainment staff. We stayed in the Puebla Hacienda suites (1200s, 2nd fl) and really enjoyed the privacy. We looked at an upgraded room but definitely not worth it. Only difference was a "jacuzzi" but otherwise everything else was identical so we stayed in our garden view jr suite away from the activites and walking traffic. We tried all the restaurants except the asian-fusion and our fav was seaside grill for dinner and barefoot grill for lunch and world cafe for breakfast. On our last night I surprised my wife with a romantic dinner under the stars, all lobster-based menu and it was delicious. Definitely worth it with the $60 coupons!

Airline cost was too high. I expected that the cost of Cost of Airline travel to be quite lower than what we could have got on our own. The Beach front is rather limited, and quite rocky on either side

This is a beautiful location and worth the time to get to from the Cancun Airport. The staff are all very attentive and pleasant, The food was very good with very few items being marginal. That is saying a lot when we ate nearly every meal for a week there! The French restaurant was not great, but all of the others were wonderful. The grounds keepers were always touching up the landscaping and keeping the buildings tidy and clean. I was a bit surprised on a couple of louder and longer evenings of entertainment. Just not my thing and I was not expecting that all the way down to Tulum. It wasn't that bad, just surprising in an otherwise quite location. They are fairly aggressive about talking to you about their "Travel Club" which I was a bit annoyed by. They did get the hint after a while though. Would we go back? Oh, yeah, loved the place and the people.

This was our first trip to Mexico, so we really didn't know what to expect. The hotel and the beach were beautiful but the beach was so windy that it was difficult to enjoy at times. Nonetheless, still very beautiful. What I didn't enjoy was the food. With the exception of the Italian restaurant, Portofino, the food was average at best. The resort is located only 10 minutes away from the Tulum ruins, which I highly recommend. (Btw, if you are driving, it really isn't "just straight"! Be sure to get detailed directions or you will be driving "just straight" for a while!) If you do have a chance to go to the ruins, bring your bathing suit, snacks and water and make it a day! The beach there is the most beautiful beach I have ever seen!!! The staff were all nice, but the "VIP" guys could be a bit pushy when trying to get you to agree to sit in on a 1.5 hour time share presentation. Even when we said we were "busy" (a polite way of saying "no thanks"), they asked us what we were busy doing. Ok...you called my bluff. In summary, we had a great time but my experience was probably a 3.5 out of 5. The Tulum ruins and the beach especially made it all worth it!

We just got back from Dream Tulum and it was an amazing hotel. It was a perfect week for me and my boyfriend to relax and enjoy the sun. The hotel is on the smaller size but was perfect for us because the pools and restaurants were never really crowded. We were always able to easily find seats by the pools or the beach. We would definitely come back. Pros: 1) Food was quite tasty for an all-inclusive (We have been to several all-inclusives and this was by far the best and even exceeding Sandals in Jamaica). The breakfast is almost the same everyday but we enjoyed the fresh omlettes, tostadas and rancheros. Lunch was decent at the Mexican restaurant and the Seaside Grill. We didn't bother with the grill (burgers and hotdogs) by the pool. Dinner at all the specialty restaurants were very good. Portofino was the best and don't miss the Rib eye at the Sea side grill. A main plus was Coco lounge which was a cafe dedicated to coffees, flaming coffees (3:30PM-5:30 PM only) so don't miss it, lattes, mochas and cappuccinos and some light snacks (try the bruchetta). My boyfriend and I were there every day and was one of our highlights we looked forward to. We have never had a lounge like this before at the other all-inclusives and thought it was very useful. They also had a small stand 'Coco Smoothies' on the other side of the lounge and made excellent fresh fruit smoothies. 2) Staff: The staff there were always friendly and courteous. They were really hard working and always went out of their way to make you happy. Whether it was the wait staff, cleaning staff or even maintenance, they always walked by with a friendly 'Hola'. Pool and beachside always had staff walking by to see if you needed a drink or a refill. 3) Unlimited towels (no towel cards). No ugly wristbands. No reservations for specialty restaurants. 24 hour room service which came in handy for an early ride to the airport. Cons: 1) My boyfriend had to kill 4 - 5 mosquitoes a night in our room. The cleaning lady def had the door open way too long when she was cleaning our room. 2) Larger pool was generally for the kids but was the only swim up pool with bar service. 3) Entertainment team didn't try very hard to get everyone to participate. We were used to the other AI's where they would wear bright shirts and try really hard to get everyone involved. 4) Nightly entertainment was dull except the fire show which was very cool. 5) Not that many activities besides lounging by the pool/beach. We got bored fairly quickly so we went on tours for 2 days but we like to keep busy. Tips: 1) Go on the Blue Caribe Cenote/swim with sea turtles/snorkeling tour. We had sooo much fun and saw so many sea turtles. 2) Xcaret is only worth going if you are going to do an extra activity (i.e. swim with dolphins, snuba). Other than that it was pretty boring there but maybe thats because we've been to too many of these types of parks. Do Xcaret Plus if you do go, it includes transport, buffet and equipment rental. 3) Skip the buffet for lunch and dinner. Eat at the specialty restaurants. 4) Order more than one appetizer/entree at the specialty restaurants if you're hungry! They are small portioned if you're a big eater. 5) Book your tours through the Hotel's tour place (next to Coco smoothies). They were the cheapest. 6) The trip from the airport to the hotel is about 1 - 1.5 hours away. Book a transport before you get there. At the airport, walk past the gauntlet of ppl trying to sell you transports and taxi rides. Don't listen and keep walking until you get outside. Once outside look for your transport company's greeter and follow them. We booked a private transfer with USA transfers. Very reliable and on time. - I was skeptical after reading mixed reviews about the hotel but all in all, we had a great time and would def come back! :)

We had an incredible time relaxing on the beach for a week and stuffing ourselves with great food. Dreams Tulum is a great value and we had a fantastic trip. The staff at the restaurants and bars was not as attentive as I expected, but the food was great and we were very satisfied with our choice.

I stayed at Iberostar Tucan in Playacar previously and I felt like I was stacked on top of all these hotel, so I went to Tulum this year. Tulum is over an hour from the Cancun airport, but other than that it didn't have any drawbacks. The hotel is the only one for at least a mile down the beach, so there was plenty of space. However, the sand is not refined outside the resort, so it was a mix of shells and sand and was very rocky along the water line. Not a place to go for long beach walks. The whole resort was in good shape and clean. There were always staff all over either doing landscape or cleaning or repairs. My hotel safe didn't work the first night. I called the desk and a person was there in a few minutes. It took 30 minutes to fix, but they got it done. All of the service was pretty good, at the bars, restaurants, cafe, etc. There is plenty more I could say, but its not all important. Last, I will say there is a "VIP" program where the resort company tries to get a downpayment and yearly fee, and in return you get discounted vacations at all these resorts they own. It may be a good deal, but it took an hour of talking before I were told the "catch" of the downpayment. I got a spa coupon for our time, which I didn't use because I couldn't use it to cover an entire service, only services that were more expensive than the voucher. They were very pleasant and nice during the presentation, but it took 2 hours out of my vacation to try to sell me future vacations, and I got nothing useful for my time

Good hotel for family plan. Nice amenities, food, and location soso beach.

We had a great time here, but mostly because of the food, we wouldn't come back. We got a room close to the lobby and far from the pool, which I would recommend. There are late night events on the beach and near the pool that could be loud for young children. Our four-year-old daughter had no trouble sleeping where we were though. The rooms are lovely, and so are the pools and the staff. We have two caveats: the food and drink is all-inclusive and unlimited, and the quality is fair to poor, especially the drinks. Only the orange juice tasted like oranges. Everything else tasted like flavored sugar water, and I didn't even want to try the alcohol. The mexican food is good, the rest mediocre. The other caveat: there are discount coupons for the spa and other special offers that we only found out about after we had paid full price for it. The location is beautiful, with a great beach and a lot of stuff close by. The Tulum ruins are too close to pass up (5 minutes in a taxi) and there are many other attractions within 2 hours. If you travel back to Cancun airport with Amstar, be sure to check in with them about your pickup time from the hotel the day before you leave. They changed our time without telling us. No harm done, but we spent a long time waiting in the lobby while we could have been doing something more fun.

Dreams Tulum is a very nice resort located a few miles away from the stunning Tulum archeological site. The facility is modern and very well organized. The personnel is very nice and work really hard around the clock. The restaurants offer several options in terms of food and drinks. The beach of the resort is clean and sandy, the only downside is represented by the rocks in the water. We really enjoyed our stay, our miles long walks on the beach, and the convenient proximity to the archeological sites of Tulum, Coba and Chichen Itza. The resort and the area resulted safe.