Rate and special offer based on Check-in: Sep 18, 2014 Check-out: Sep 19, 2014

Blue Bay Grand Esmeralda - All Inclusive

4 stars
Carretera Federal Chetumal - Puerto Juarez Km. 300, Riviera Maya, 77710
Hotel Overview
Reviewer score
3.8
out of 5
314 reviews
almost perfect

The personnel is very welcome, exelent food and beautiful pools including the SPA zone the only two... See full review

  • gabopani
  • Jun 3, 2014
family vacation

super, fantastic place, foo super, the service is the best See full review

  • RVR TRAVELERS
  • Apr 24, 2013
The Blue Bay Group's Mayan Riviera resort, the Blue Bay Grand Esmeralda, places guests in a Mexican-Caribbean paradise, framed by Mayan-style thatched roofs with decorative wood carvings accenting the rooms. Amazingly blue water flows up to meet rugged inlets and white sand beaches directly in front of the Blue Bay Grand, where guests can enjoy the equally clear water of the oceanfront pool, or opt for more intense activities like horse-riding, archery or kayaking. Grownups can dine in peace on traditional Mexican pozole at Don Isi restaurant, while little ones have their video-gaming and playground needs met at the Kids Club.
Key facts
  • 986 guestrooms
  • 5 restaurants: Festival Restaurant, L'Atelier, Don Isi, Di Rossi, Jaal-Haa
  • Lounge bar
  • Pool
  • Fitness center
  • Spa
  • Free Wi-Fi 
  • Conference and event facilities: up to 650 people
Neighborhood
The all-inclusive Blue Bay Grand Esmeralda is located eight miles north of the town of Playa del Carmen on the Riviera Maya coast of Mexico. Drive a few minutes north of the resort to Tres Rios Ecopark to witness, firsthand, lush mangroves, sink-hole caves and untouched coastline characteristic of the Riviera Maya. When the sun sets, visitors can head down to Playa del Carmen to sample the Latino-infused sounds of hotspots like Mambo Cafe.
Hints and tips
If you have a day to spare, take a trip out to one of the Riviera's islands, such as Cozumel, off the coast of Playa del Carmen.

One of the best snorkeling destinations in the Caribbean, this island is also home to the ancient Mayan ruins of San Gervasio, and the colonial architecture of the island's capital, San Miguel.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Blue Bay Grand Esmeralda - All Inclusive Rooms

Emerald Deluxe Swim up Suite
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Super Saver Category
1 king bed or 2 double beds. 32 square meters (344 square feet). Furnished balcony or terrace. LCD TV with U.S. channels and pay movies. Wireless Internet access (surcharge). Direct-dial phone with voice mail. Bathrobes, hair dryer, and makeup/shaving mirror. Ceiling fan and air conditioning. Coffee/tea maker. Safe.
Emerald Deluxe Jacuzzi Suite Garden View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Complimentary bottled water. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Emerald Deluxe Jacuzzi Suite Ocean View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Complimentary bottled water. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Superior Deluxe Garden View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control. Private and personalizad check in, personalizad welcome letter from the General Manager, fruit plate upon arrival, fresh Beach towels in the room upon arrival, daily stocked mini bar and 5% discount on all Spa treatments only (not products and no combinable).
Superior Deluxe Partial Ocean View
1 king bed or 2 double beds. 32 square meters (344 square feet). Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

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Hotel Map

20.7003 -87.0132
Area served
BlueBay Grand Esmeralda is located on the Mayan Riviera, close to the town of Playa del Carmen.
Nearby airports
45-minute drive south of Cancun International Airport (CUN).
Area description
Blue Bay Grand Esmeralda, is a hotel in Playa del Carmen, just 10 minutes by car to Playa del Carmen city and 50 minutes from Cancun downtown. The Resort is on the Yucatan Peninsula, close to some of Mexico's most important archaeological sites, allows guests the opportunity to explore the ruins at Chichen Itza, Tulum, Akumal, and Cob. Xcaret. Day trips and diving excursions to the nearby island of Cozumel can also be arranged.

Dining

Festival Restaurant
Offers nightly themed buffet dinners.
L'Atelier
Is an haute dining restaurant featuring French and Mediterranean cuisine with live cooking demonstrations in an open kitchen (dinner only).
Don Isi
Specializes in traditional Mexican cuisine (dinner only).
Di Rossi
Features creative Italian specialties (dinner only)
Jaal-Ha
Offers an extensive buffet with a sampling of international culinary options (breakfast and lunch).
Lounge Bar
Offers a pleasant setting to enjoy fine cocktails.

Meeting facilities

Meeting Info
A brand new 2000 feet convention center is under construction and scheduled to open in December 2007. The new facility will be able to accommodate up to 700 guests in a flexible space that can be subdivided into up to three different rooms. In addition, a modern auditorium whit more than 2.700 feet will accommodate up to 1.000 guests.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (314)

Ratings and reviews for Blue Bay Grand Esmeralda - All Inclusive

Overall score

3.8 / 5
5.01.0
314 out of 314
Amenities:
3.8
Room cleanliness:
4.2
Hotel staff:
4.3
Room comfort:
4.1
Location:
3.9
Value:
4.2

83% would recommend to a friend.

Sort by:
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Sunny Mexico
Green Bay, WI
Mar 2, 2014

Fantastic getaway vacation

I would recommend Blue Bay Grand Esmeralda as a great value. The resort was clean and the staff was friendly, curtious and helpful. The food was excellent in the buffet and specialty restaurants. The pools were clean and the water was warm

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Dining tip: In Hotel

The specialty restaurants have great food

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
ShirlyGirl98
Brooklyn, New York
May 23, 2013

Viva Mexico

Great experience, although I will say the paper thin walls left a lot t to be desired. Security knocked on our door because our neighbor complained that our tv was too loud, although security said they could not hear it from the outside. With that said, the room was clean and was cleaned daily. If you are looking for night life, you will need to venture in to Cancun, 25 mins away via taxi. The resort is child friendly and attentive. A great resort for the money, friendly staff although the timeshare and vacation hawks did get in the way a little. Overall a great experience.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
4
Shopping tip: Short drive from hotel

If your looking to buy booze, on the trip to Playa Del Carmen stop by Wal-Mart, yes Wal-Mart...the booze was significantly cheaper there than at the Playa Del Carmen strip

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Travis Anderson
St Paul, Minnesota
Mar 26, 2014

We love vacation

Nothing bad to say; great pool, tons of food options, top shelf liqueur, what more could we have asked for? The beach was nice too, we walked south each day we'll over a mile along the shoreline - lived that. No complaints.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
4
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Mexican Cutie
Atlanta, Ga
Aug 25, 2010

Great Resort

Great Rooms, very modern. The pool is large and accommodates large groups. Poolside service is amazing.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: In Hotel

The food at the restaurants is very good, for an all-inclusive resort.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Houston, TX
Feb 22, 2010

Blue Ribon for Blue Bay Esmeralda

Beautiful resort, very modern and chic! The staff is very very friendly. The food is great and abundant!Easy access to drinks/alcohol. We had a great experience with the hotel. The only complaint we have is the beaches are not as pretty considering it's Playa!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
5
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Minneapolis
May 12, 2011

I'd recommend It

Overall I had a great experience at this hotel. the staff were helpful and very friendly, the rooms were clean and there were lots of options for food. The pool was gorgeous and there were plenty of activities to do at the resort as well. The one thing I would warn about is the noise - every morning I woke up to the sounds of the staff cleaning the hallways and rooms. I would eventually fall back to sleep, but if you're a light sleeper the loud noise might be a problem for you as the walls must be pretty thin (or the cleaning crew is extremely loud).

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Shopping tip: Short drive from hotel

For souvenirs, take the shuttle into Playa Del Carmen! The shuttle from the resort is $5 each way per person, and in town not only can you see the AMAZING ocean and walk on the white sand beach, but there are tons of places to buy souvenirs. All prices are negotiable so don't even think about paying the full price that they ask of you. It's much cheaper an dyou have more options than if you shop at the stores at the resort

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Arelo
Westchester County, New York
Nov 21, 2009

Nice hotel

The facilities and amenities are great. Hotel is very clean and corteous staff. The beach had no crystal clear waters and the food was not that great.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
2
Value:
4
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Melly
Canada
May 11, 2011

Amazing getaway with lots to do!

The resort was lovely with lots of free activities to do during the day and shows and events during the night. The staff at the resort were really friendly and helpful and took the time to answer questions about the resort and the area. The spa at the resort is beautiful and the treatments they offer are amazing, though not included in the price it was well worth the expense. There are a number of places to eat and the food was great just make sure to make reservations early as the restaurants fill up fast.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Money-saving tip: Not Applicable

Take a taxi to and from the airport rather than arranging a shuttle service to save a bit of cash. The shuttle was convenient for us but once we were there we realized that it's really easy to take the taxi and we could have saved ourselves some money.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Sacramento, Ca
Oct 19, 2010

This place was great.

The rooms were very clean, and everyone was extremely helpful. The service was great. The food was average, they had a big selection, but not the best taste. The entertainment staff by the pool was lots of fun. We had a wonderful time there.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Shopping tip: Short drive from hotel

This hotel is away from the city and any other attractions. Great for getting away from it all, but if you want to go in the small city or to any attraction you need to take shuttles and they do not run too often. We rented a car and had no problems getting around.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Jill K
Lansing, Michigan
Sep 16, 2013

Very Nice Place for Short Stay

Very Safe/Gated, Beautiful and Clean, Great Food, Great Service Overall BUT..... The rooms are very hot and humid making it a little diff to sleep. We adjusted our fan to the highest setting and it was still hot in the room and they would not help us to change it and acted a little annoyed at us for asking. If it is not nice enough to lay by the beach or pool then there is Not much to do at all. There is a nightly stage show in the bar area (some were good/some mediocre) other than that there is 1 ping pong, 1 air hockey, and 1 pool table for a resort w over 900 rooms. We were therefor a week during a somewhat rainy season so it was a really good thing we scheduled 2 excursions. However, if you don't schedule your excursions through Blue Bay (like we didn't) then they will not shuttle you down to the main gate to meet your ride and they will not let your tour bus come inside the gated area to pick you up. It was about a mile or so to walk from the main gate to the front door of the resort so we paid a taxi to take us down there and back each time.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
2
Location:
5
Value:
5
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