Rate and special offer based on Check-in: Oct 25, 2014 Check-out: Oct 28, 2014

Blue Bay Grand Esmeralda - All Inclusive

4 stars
Carretera Federal Chetumal - Puerto Juarez Km. 300, Riviera Maya, 77710
Hotel Overview
Reviewer score
3.8
out of 5
320 reviews
Great experience! Would definitely go back!

We upgraded our room to the swim up pool room and it couldn't get any better. Room was big, clean... See full review

  • Regi jersey girl
  • Oct 3, 2014
almost perfect

The personnel is very welcome, exelent food and beautiful pools including the SPA zone the only two... See full review

  • gabopani
  • Jun 3, 2014
The Blue Bay Group's Mayan Riviera resort, the Blue Bay Grand Esmeralda, places guests in a Mexican-Caribbean paradise, framed by Mayan-style thatched roofs with decorative wood carvings accenting the rooms. Amazingly blue water flows up to meet rugged inlets and white sand beaches directly in front of the Blue Bay Grand, where guests can enjoy the equally clear water of the oceanfront pool, or opt for more intense activities like horse-riding, archery or kayaking. Grownups can dine in peace on traditional Mexican pozole at Don Isi restaurant, while little ones have their video-gaming and playground needs met at the Kids Club.
Key facts
  • 986 guestrooms
  • 5 restaurants: Festival Restaurant, L'Atelier, Don Isi, Di Rossi, Jaal-Haa
  • Lounge bar
  • Pool
  • Fitness center
  • Spa
  • Free Wi-Fi 
  • Conference and event facilities: up to 650 people
Neighborhood
The all-inclusive Blue Bay Grand Esmeralda is located eight miles north of the town of Playa del Carmen on the Riviera Maya coast of Mexico. Drive a few minutes north of the resort to Tres Rios Ecopark to witness, firsthand, lush mangroves, sink-hole caves and untouched coastline characteristic of the Riviera Maya. When the sun sets, visitors can head down to Playa del Carmen to sample the Latino-infused sounds of hotspots like Mambo Cafe.
Hints and tips
If you have a day to spare, take a trip out to one of the Riviera's islands, such as Cozumel, off the coast of Playa del Carmen.

One of the best snorkeling destinations in the Caribbean, this island is also home to the ancient Mayan ruins of San Gervasio, and the colonial architecture of the island's capital, San Miguel.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Blue Bay Grand Esmeralda - All Inclusive Rooms

Emerald Deluxe Swim up Suite
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Super Saver Category
1 king bed or 2 double beds. 32 square meters (344 square feet). Furnished balcony or terrace. LCD TV with U.S. channels and pay movies. Wireless Internet access (surcharge). Direct-dial phone with voice mail. Bathrobes, hair dryer, and makeup/shaving mirror. Ceiling fan and air conditioning. Coffee/tea maker. Safe.
Emerald Deluxe Jacuzzi Suite Garden View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Complimentary bottled water. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Emerald Deluxe Jacuzzi Suite Ocean View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Complimentary bottled water. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Superior Deluxe Garden View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control. Private and personalizad check in, personalizad welcome letter from the General Manager, fruit plate upon arrival, fresh Beach towels in the room upon arrival, daily stocked mini bar and 5% discount on all Spa treatments only (not products and no combinable).
Superior Deluxe Partial Ocean View
1 king bed or 2 double beds. 32 square meters (344 square feet). Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

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Hotel Map

20.7003 -87.0132
Area served
BlueBay Grand Esmeralda is located on the Mayan Riviera, close to the town of Playa del Carmen.
Nearby airports
45-minute drive south of Cancun International Airport (CUN).
Area description
Blue Bay Grand Esmeralda, is a hotel in Playa del Carmen, just 10 minutes by car to Playa del Carmen city and 50 minutes from Cancun downtown. The Resort is on the Yucatan Peninsula, close to some of Mexico's most important archaeological sites, allows guests the opportunity to explore the ruins at Chichen Itza, Tulum, Akumal, and Cob. Xcaret. Day trips and diving excursions to the nearby island of Cozumel can also be arranged.

Meeting facilities

Meeting Info
A brand new 2000 feet convention center is under construction and scheduled to open in December 2007. The new facility will be able to accommodate up to 700 guests in a flexible space that can be subdivided into up to three different rooms. In addition, a modern auditorium whit more than 2.700 feet will accommodate up to 1.000 guests.

Dining

Festival Restaurant
Offers nightly themed buffet dinners.
L'Atelier
Is an haute dining restaurant featuring French and Mediterranean cuisine with live cooking demonstrations in an open kitchen (dinner only).
Don Isi
Specializes in traditional Mexican cuisine (dinner only).
Di Rossi
Features creative Italian specialties (dinner only)
Jaal-Ha
Offers an extensive buffet with a sampling of international culinary options (breakfast and lunch).
Lounge Bar
Offers a pleasant setting to enjoy fine cocktails.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (320)

Ratings and reviews for Blue Bay Grand Esmeralda - All Inclusive

Overall score

3.8 / 5
5.01.0
320 out of 320
Amenities:
3.8
Room cleanliness:
4.2
Hotel staff:
4.3
Room comfort:
4.1
Location:
3.8
Value:
4.2

82% would recommend to a friend.

Sort by:
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Mexican Cutie
Business
Atlanta, Ga
Aug 25, 2010

Great Resort

Great Rooms, very modern. The pool is large and accommodates large groups. Poolside service is amazing.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

The food at the restaurants is very good, for an all-inclusive resort.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Beach Park, IL
Sep 13, 2010

Unbeatable location for the price

we had a good relaxing time!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Holland, MI
Nov 20, 2010

Great Vacation

We read a lot of negative reviews before we left so were unsure of what to expect. From the moment we arrived it was nothing but great. We were able to check in early, the room was nice and clean, the gounds and pool areas were very clean too. I loved that there was no need to save seats by the pool also you could exchange your towel as many times as you wanted through out the day. The ala carte restaurants had great steaks and chicken. The buffets were plenty. There is no reason anyone should go hungry at Blue Bay. This hotel was awesome. Dont listen to the negative reviews!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: Short drive from hotel

Hotel does a shuttle a couple times a day to Playa Del Carmen. It costs 8.00 round trip. The town is awesome, totally safe and good shopping.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Leonardtown, MD
Feb 15, 2011

12 Days at Blue Bay Grand Esmeralda

The resort is beautiful our room was very clean and well stocked and the food was probably the best we have had on any of our trips. The problems we had was the fact that the resort is too big. It was a 3/4 mile walk from our building 8, to the beach. The resort claims that a shuddle runs to the beach every ten minutes but we waited as long as 20 minutes and no shuddle showed up. The beach is very nice but don't try to swim in the water, it is full of coral and rocks to the point that it's very hard to get into water up to your waist and the water is very murky. The six of us spent most of our time in town or on side trips, there was very little to do at the resort.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
1
Value:
3
Trip purpose:

Business

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Melly
Business
Canada
May 11, 2011

Amazing getaway with lots to do!

The resort was lovely with lots of free activities to do during the day and shows and events during the night. The staff at the resort were really friendly and helpful and took the time to answer questions about the resort and the area. The spa at the resort is beautiful and the treatments they offer are amazing, though not included in the price it was well worth the expense. There are a number of places to eat and the food was great just make sure to make reservations early as the restaurants fill up fast.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Money-saving tip: Not Applicable

Take a taxi to and from the airport rather than arranging a shuttle service to save a bit of cash. The shuttle was convenient for us but once we were there we realized that it's really easy to take the taxi and we could have saved ourselves some money.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Minneapolis
May 12, 2011

I'd recommend It

Overall I had a great experience at this hotel. the staff were helpful and very friendly, the rooms were clean and there were lots of options for food. The pool was gorgeous and there were plenty of activities to do at the resort as well. The one thing I would warn about is the noise - every morning I woke up to the sounds of the staff cleaning the hallways and rooms. I would eventually fall back to sleep, but if you're a light sleeper the loud noise might be a problem for you as the walls must be pretty thin (or the cleaning crew is extremely loud).

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Shopping tip: Short drive from hotel

For souvenirs, take the shuttle into Playa Del Carmen! The shuttle from the resort is $5 each way per person, and in town not only can you see the AMAZING ocean and walk on the white sand beach, but there are tons of places to buy souvenirs. All prices are negotiable so don't even think about paying the full price that they ask of you. It's much cheaper an dyou have more options than if you shop at the stores at the resort

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Maine
Apr 15, 2011

BlueBay Swim-up is Great

Good place overall. Better food than many others we've been to. Lots of lush vegetation, path walking. 35 min from the airport. Negatives: Beach has lots of seaweed but other were swimming, not me. Pools are only 3.5-4' deep. Fecal smell when they water the vegetation. Positives: Swim-up suite is really nice; great for kids. Friendly staff. Be aware that there are basically no direct oceanview rooms (mangroves) when booking, even if you pay for oceanview, which we did. $5 pp to downtown Playa del Carmen for shopping ($20 cab fare each way). Great shopping in a store on the corner of 2nd and 5th avenue.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

Buffet Festival near lobby has wider selection, better food than the buffet down by the beach. A-la-cartes are very good - book daily with the building concierge by 8:30 for the best times one day in advance.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Sfdk97
Business
Edgewood, MD
Jun 10, 2011

Bluebay Grand Esmeralda

This was our first all inclusive vacation. Overall it was a great vacation. The buffet was better than expected with different selections daily. We always sat in [...] section. He was the best server ever! Mexican food-Great! loved the corn soup! Italian food-Good French food-Great! Steakhouse-Great! Seafood-terrible. Service was extremely slow, and the surf and turf was not good. The steak didnt taste like steak. The bars were great. Every server or bartender always very friendly.The second day we were pulled in a meeting for the hotel timeshare program. Extremely waseful. After four different people trying to sell a timeshare all with different prices and packages.The nightly shows were awesome. They did a very good job and very entertaining. My daughter loved the childrens theater time prior to the main show, along with the main show. Very clean. Always saw the staff cleaning, and changing spoons etc. Rooms were overall pretty good. The staff were very attentive about stocking the refridgerators, and snacks. Overall the beach was clean. No trash laying around, and the staff always cleaning the seaweed the came up onto the beach. Obviously this is not something they can help. We would just walk up about 15 minutes and the ocean was very clean. No seeweed.Overall highly satisfied. Next time no timeshare meetings, and no seafood dinner. Other than that no complaints.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Time-saving tip: In Hotel

Avoid their timeshare meeting.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
black barbie
Business
ekron Ky, USA
Jul 4, 2011

It was a good trip not great.

The Hotel was nice with the pools and spa. The beach not so great. The food was excellent.all in all it was a good place to stay not great.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
3
Value:
5
Trip purpose:

Business

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
nj
Jul 11, 2011

great service/ rooms need remodeling

the food was very good..all the employees were very friendly..pool area is great..at the beach the water was not as crystal clear as we thought it would be...but rooms need remodeling (we had issues with toilet and shower)..also there should be more activities for when it rains..

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
3
Location:
4
Value:
5
Trip purpose:

Business

Shopping tip: Short drive from hotel

take a taxi to playa del carmen

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