Rate and special offer based on Check-in: Dec 23, 2014 Check-out: Dec 24, 2014

Blue Bay Grand Esmeralda - All Inclusive

4 stars
Carretera Federal Chetumal - Puerto Juarez Km. 300, Riviera Maya, 77710
Hotel Overview
Reviewer score
3.8
out of 5
322 reviews
Great getaway

Amazing vacation, always great service, I live to go to Cancun, Riviera Maya. The beach was not... See full review

  • Family Vacation Lovers
  • Nov 18, 2014
Fantastic romantic getaway

I have been to Mexico plenty of times and this is in my top 3 of hotels in the area. We were... See full review

  • Mrs Fancy Pants
  • Oct 21, 2014
The Blue Bay Group's Mayan Riviera resort, the Blue Bay Grand Esmeralda, places guests in a Mexican-Caribbean paradise, framed by Mayan-style thatched roofs with decorative wood carvings accenting the rooms. Amazingly blue water flows up to meet rugged inlets and white sand beaches directly in front of the Blue Bay Grand, where guests can enjoy the equally clear water of the oceanfront pool, or opt for more intense activities like horse-riding, archery or kayaking. Grownups can dine in peace on traditional Mexican pozole at Don Isi restaurant, while little ones have their video-gaming and playground needs met at the Kids Club.
Key facts
  • 986 guestrooms
  • 5 restaurants: Festival Restaurant, L'Atelier, Don Isi, Di Rossi, Jaal-Haa
  • Lounge bar
  • Pool
  • Fitness center
  • Spa
  • Free Wi-Fi 
  • Conference and event facilities: up to 650 people
Neighborhood
The all-inclusive Blue Bay Grand Esmeralda is located eight miles north of the town of Playa del Carmen on the Riviera Maya coast of Mexico. Drive a few minutes north of the resort to Tres Rios Ecopark to witness, firsthand, lush mangroves, sink-hole caves and untouched coastline characteristic of the Riviera Maya. When the sun sets, visitors can head down to Playa del Carmen to sample the Latino-infused sounds of hotspots like Mambo Cafe.
Hints and tips
If you have a day to spare, take a trip out to one of the Riviera's islands, such as Cozumel, off the coast of Playa del Carmen.

One of the best snorkeling destinations in the Caribbean, this island is also home to the ancient Mayan ruins of San Gervasio, and the colonial architecture of the island's capital, San Miguel.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Blue Bay Grand Esmeralda - All Inclusive Rooms

Super Saver Category
1 king bed or 2 double beds. 32 square meters (344 square feet). Furnished balcony or terrace. LCD TV with U.S. channels and pay movies. Wireless Internet access (surcharge). Direct-dial phone with voice mail. Bathrobes, hair dryer, and makeup/shaving mirror. Ceiling fan and air conditioning. Coffee/tea maker. Safe.
Superior Deluxe Garden View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control. Private and personalizad check in, personalizad welcome letter from the General Manager, fruit plate upon arrival, fresh Beach towels in the room upon arrival, daily stocked mini bar and 5% discount on all Spa treatments only (not products and no combinable).
Superior Deluxe Partial Ocean View
1 king bed or 2 double beds. 32 square meters (344 square feet). Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Emerald Deluxe Jacuzzi Suite Garden View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Complimentary bottled water. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Emerald Deluxe Jacuzzi Suite Ocean View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Complimentary bottled water. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Emerald Deluxe Swim up Suite
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

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Hotel Map

20.7003 -87.0132
Area served
BlueBay Grand Esmeralda is located on the Mayan Riviera, close to the town of Playa del Carmen.
Nearby airports
45-minute drive south of Cancun International Airport (CUN).
Area description
Blue Bay Grand Esmeralda, is a hotel in Playa del Carmen, just 10 minutes by car to Playa del Carmen city and 50 minutes from Cancun downtown. The Resort is on the Yucatan Peninsula, close to some of Mexico's most important archaeological sites, allows guests the opportunity to explore the ruins at Chichen Itza, Tulum, Akumal, and Cob. Xcaret. Day trips and diving excursions to the nearby island of Cozumel can also be arranged.

Meeting facilities

Meeting Info
A brand new 2000 feet convention center is under construction and scheduled to open in December 2007. The new facility will be able to accommodate up to 700 guests in a flexible space that can be subdivided into up to three different rooms. In addition, a modern auditorium whit more than 2.700 feet will accommodate up to 1.000 guests.

Dining

Festival Restaurant
Offers nightly themed buffet dinners.
L'Atelier
Is an haute dining restaurant featuring French and Mediterranean cuisine with live cooking demonstrations in an open kitchen (dinner only).
Don Isi
Specializes in traditional Mexican cuisine (dinner only).
Di Rossi
Features creative Italian specialties (dinner only)
Jaal-Ha
Offers an extensive buffet with a sampling of international culinary options (breakfast and lunch).
Lounge Bar
Offers a pleasant setting to enjoy fine cocktails.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (322)

Ratings and reviews for Blue Bay Grand Esmeralda - All Inclusive

Overall score

3.6 / 5
5.01.0
14 out of 322
Amenities:
3.9
Room cleanliness:
4.1
Hotel staff:
4.4
Room comfort:
4.2
Location:
3.8
Value:
4.1

79% would recommend to a friend.

Sort by:
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

1
5.01.0
Margaret1984
Business
Miami
Oct 6, 2014

Terrible

I would never stay here again. The air conditioning in my room was broken, the food was disgusting and the beach was washed away. Three people from our group ended up in the hospital because the pool needed to be resurfaced.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Miles of beach
Business
Atlanta, GA
Aug 23, 2014

Good stay

I really enjoyed staying at this hotel! We stayed in a garden room which was really close to the beach and the pool. The hotel was just the right size and offered plenty to do inside the hotel. While I enjoyed the hotel, I would say watch out for the mosquitoes and def bring bug spray as I often got bitten in my room, even with the air conditioning and ceiling fan on. Food options at the hotel were wonderful and staff were polite and helpful. Spa was really nice! They have different shows each evening which make for good entertainment. They also have a tour and rental car company in the lobby which can help facilitate additional activities if needed.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

If you are doing an all inclusive package, call in advance to schedule dinner at one of their 5 different restaurants (Mexican, Italian, French, Oriental, and Seafood). This way when you get there the first night, you can have food reservations already set up. The reservations for these places fill up a day in advance. If you don't get a reservation, it is ok as well, you can eat at their general buffet but if you want to eat there, call in advance.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Carib Vacationier
Business
Milwaukee, WI
Feb 14, 2013

Nice Resort

Just returned from a great week! Found some of the previous reviews complaints to be valid only in certain parts of the resort. We stayed in building 8 and had no problems. The beach is as described, but the lagoon is wonderful. The market area is very easy to get to via the shuttle, approximately 20 mins away from the resort......All in all, thoroughly enjoyed our stay

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
5
Room comfort:
4
Location:
2
Value:
4
Trip purpose:

Business

Sightseeing tip: Not Applicable

We took the shuttle to Playa Del Carmen to the public beach and ferry to Cozumel, spent time in the markets and malls. Also took a Tevo from the main gate to Cancun, approx. 30 mins and enjoyed the malls, markets and beaches there. Explore attraction was wonderful.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Lemon.
Business
Arizona
Nov 6, 2012

BluBay Esmeralda A Good Bargain

I stayed at BB Esmeralda Oct. 31 to Nov. 05. The Staff were friendly and accomodating at all times. The Buffet food was varied but was rather toned-down for tourists- even the "Mexican" food. The grounds and rooms were admirably clean and cared for. The A La Carte restaurants where I ate served food that was wonderfully presented but fairly ordinary. The Buffet was about as good. The architect who designed the buildings should be blacklisted. My bathroom tub had a wall on the side which was at least 1 1/2 feet tall. It was very difficult to get into the tub/shower and I am fit. Anyone not fit could not use it. Also the Sports Bar/ Show venue was disigned with low ceilings and is very unwelcoming and claustrophobic. BB Esmeralda is isolated from Playa del Carmen by 6 miles. It is a spot to stay and relax on site. Oher comments about the beach are true but exagerated in that the beach erosion did cause the staff to install some sand bags, but the sandy area is still nice. The waters are sometimes a little murkey due to the currents, but the pool area is large and very nice. BB Esmeralda is a good bargain for what one pays.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
derf151
Business
Wisconsin
Oct 26, 2012

Very Relaxing

I stayed here for my 30th birthday. The first 2 days I was barely there except to sleep and eat dinner. But the third day I spent all day there it was very relaxing by the poolside one thing to note The pool is only 4ft deep great for kids but, kind boring if you want to dive or anything. The wait staff by the pool for drinks weren't the most efficient but at the bars I never had empty drink or at the dinner table.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Wake up early and find a good spot on the beach and the sunrise is fantastic.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
pboisso
Business
Gatineau, Quebec, Canada
Nov 13, 2011

OK

OK hotel, but no more. Clean, food alright, although you should try to always eat in the restaurants, which are better than the buffet.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Time-saving tip: In Hotel

Forget about O-rbitz G-rey L-ine airport shuttle, they pick you up almost 5h before your flight. We ended up waiting almost 4h for our flight at the airport. Take a taxi, it's only a couple of buck more (and lot less if you are more than 1 in your party)

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Parking, ATL (ATL), 6000 N Terminal Pkwy, Atlanta, GA 30320, USA
Sep 16, 2011

BEST RESORT IN MEXICO

Please don't listen to the bad reviews. Go and see for yourself.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Las Vegas
Jul 16, 2011

Great resort!

Only complaint is food! Everything else was Great!!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Iowa
Jun 13, 2011

Great getaway

Great grounds, pools and rooms. Entertaiment was very average. Food was good but not great. Italian was the best. Would like more air conditioning in the public spaces such as the sports bar. Probably like to crusie better but would do this again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Sightseeing tip: Long walk from hotel

Pools and pool service were great.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Vancouver, Canada
Mar 29, 2011

Clean and well-staffed

Didn't have to wear an all-inclusive bracelet all week, which was nice. The hotel, the room, pool, beach and beach washrooms were immaculately clean. Great nightlife with bars on the beach open til 1 a.m. and a 24-hour sports bar. Michael Jackson show in the theatre was uncanny. Good food and great staff. Not the best resort for singles though as it's mostly couples and families.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Time-saving tip: In Hotel

You can check out from your building's concierge instead of the hotel lobby front desk to save time and lineups (if you don't have any extra room charges).

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