Rate and special offer based on Check-in: Sep 30, 2014 Check-out: Oct 1, 2014

Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

5 stars
Carretera Chetumal Pto. Juarez Km 266.3, Quintana Roo, Riviera Maya, 77750
Hotel Overview
Reviewer score
4.4
out of 5
59 reviews
Great value!

Our experience may not have been a perfect 5 star one, but considering the price and the staff... See full review

  • Sam the friendly ghost
  • Jul 13, 2014
PERFECT

The hotel was perfect and the stuff was perfect. But the check-in date was wrong and it was a long... See full review

  • good time d
  • Jun 28, 2014
Nestled right up against palm-lined, white sand beaches, the Barcelo Maya Palace Deluxe occupies an enviable spot on the Yucatan Peninsula. Float around in utter peace in the adults-only pool, experience the region's culture firsthand in the Mayan steam bath or 'Temazcal', or take your little ones to make new friends at the on-site 'dolphinarium.' When hunger hits, the hotel's six restaurants make it easy to enjoy the French, Brazilian, Caribbean and Mexican cuisine of this multicultural region. The all-inclusive package is also much loved by parents who can't get enough of its four bars, supervised children's activity center and teens' club, and activities like fishing and golf just a short walk away.
Key facts
  • 756 guestrooms
  • 3 floors
  • Dining: Miramar Buffet, La Hacienda Restaurant Buffet, Caribe Restaurant, Rodizio Restaurant, Brasserie Restaurant and Coral Grill
  • Bars/Lounges: Carey Lobby Bar, Coco Bar, El Cielo Bar and Theater Bar
  • Jaguar's Nightclub
  • 24-hour room service
  • Swim-up bar
  • Private beach
  • In-room childcare
  • Water park
  • Health club
  • Full-service spa
  • 4 meeting and conference rooms
  • Concierge services
  • Airport shuttle
Neighborhood
This exceptional resort is situated in the midst of Mexico's Caribbean coastline, the Riviera Maya, just south of the residential community Puerto Aventuras. Playa del Carmen, with its spirited Latino bars and chic boutiques, is 16 miles north of the hotel. Visitors can take a tour through history by heading for the historic cliff-top ruins at Tulum, to the south.
Hints and tips
As with many Mayan Riviera destinations, visiting the Barcelo Maya Palace Deluxe during spring break is not a good idea for those looking to experience peace and quiet.

While you're at the hotel, squeeze in a sailing trip around the resort to experience the beauty of the jewel-like coastline from the sea.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive Rooms

Junior Suite Deluxe Pool View Club Premium
Spacious Junior Suite with 484 Sq.Ft, one King size bed or two double beds, with private terrace or balcony, living room including two day beds, mini bar (restocked daily), coffee maker, alarm clock, ceiling fan, iron and ironing board, in room digital safe, flat screen TV, full bathroom with bathtub and separate shower, digitally controlled air conditioning, bathrobes and slippers, 110 volts electricity, and digital scale.

Early check & check out(3 hours maximum/subject to availability).

  • Access to club premium private lounge
  • 24 hour Room Service
  • VIP amenities
  • Aromatherapy menu
  • Free internet access
  • Concierge services
  • Pool towels in room
  • Local calls free of charge
  • Express laundry service with regular charge
  • Among other Club Premium Deluxe amenities.

    Occupancy 5.
    Junior Suites Deluxe
    Spacious Junior Suite with 484 Sq.Ft, one king size bed or two double beds and a view of the beautiful gardens on property, with private terrace or balcony, living room including two day beds, mini bar (restocked daily), coffee maker, alarm clock, ceiling fan, iron and ironing board, in-room digital safe, flat screen TV, full bathroom with bathtub and separate shower, digitally controlled air conditioning, bathrobes and slippers, 110 volts electricity, and digital scale. Occupancy 5
    Junior Suites Deluxe Ocean Front Club Premium
    Spacious Junior Suite with 484 Sq.Ft, one King size bed or two double beds, with private terrace or balcony, living room including two day beds, mini-bar (restocked daily), coffee maker, alarm clock, ceiling fan, iron and ironing board, in-room digital safe, flat screen TV, full bathroom with bathtub and separate shower, digitally controlled air conditioning, bathrobes and slippers, 110 volts electricity, and digital scale.

    Early check & check out(3 hours maximum/subject to availability)

  • Access to club premium private lounge
  • 24 hour Room Service
  • VIP amenities
  • Aromatherapy menu
  • Free internet access
  • Concierge services
  • Pool towels in room
  • Local calls free of charge
  • Express laundry service with regular charge
  • Among other Club Premium Deluxe amenities.

    Occupancy 5.

    Amenities

    • All inclusive
    • WiFi
    • Outdoor pool
    • No smoking rooms/facilities
    General
    No smoking rooms/facilities
    Concierge
    Elevators
    Activities
    Outdoor pool
    Fitness center or spa
    Spa
    Night club
    Game room
    Tennis
    Dining
    All inclusive
    Bar/Lounge
    Restaurant
    24 hour room service
    Services
    Business center
    Laundry service
    Childcare Service
    In-Room Safe
    Tour desk
    Meeting/Banquet facilities
    Barber/Beauty shop
    Conference facilities
    Gift shop
    Currency exchange
    Internet
    WiFi
    Accessibility
    Handicapped rooms/facilities

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    Hotel Map

    20.49 -87.2369
    Area served
    This beachfront property is located on the world famous Riviera Maya only 45 miles south Cancun International Airport and 12 miles south Playa del Carmen
    Nearby airports
    Cancun International Airport. 45 Miles south of Cancun International Airport.

    Dining

    La Hacienda
    Offering Hacienda style Mexican Buffet (breakfast 7:00am to 10:30am, lunch 12:30pm to 3:00pm and dinner 6:30pm to 10:00pm).
    Rodizzio
    Brazilian Cuisine (dinner only from 6:30pm to 10:30pm).
    Brasserie
    French Cuisine (dinner only from 6:30pm to 10:30pm).
    Caribe
    Caribbean Cuisine (dinner only from 6:30pm to 10:30pm).
    Coral Grill
    Grilled Specialties (lunch & snacks from 10:30am to 6:30pm).
    Carey Lobby Bar
    Available 24 hour (terrace, live piano music, air conditioned, canap selection, dry snacks).
    Theater Bar
    From 6:30 pm to 12:00am.
    The Lounge at a la carte restaurants
    Located in the a la carte restaurant foyer from 6:30pm to 10:30pm.
    Coco pool & swim-up bar
    From 9:00am to 7:00pm.
    El Cielo Pool Bar
    At adults pool from 9:00 am to 7:00pm.

    Hotel Policies

    Check-in:
    1500
    Check-out:
    1200

    Terms and conditions

    Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

    The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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    Guest Reviews (59)

    Ratings and reviews for Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

    Overall score

    4.4 / 5
    5.01.0
    59 out of 59
    Amenities:
    4.5
    Room cleanliness:
    4.6
    Hotel staff:
    4.4
    Room comfort:
    4.1
    Location:
    4.4
    Value:
    4.3

    90% would recommend to a friend.

    Sort by:
    Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

    Reviewer score

    4
    5.01.0
    Vansteix
    Lima, Peru
    Sep 16, 2014

    Good vacation resort

    The hotel and the staff where great! Lost of things to do although some of them in other hotels part of the resort far away. Food is good and the restaurants where good, lovely staff, although you have to book them personaly, couldn't do it by phone something that is outrageous for a 5 star hotel.... Also the Mexican restaurant was close because was low season... I couldn't understand that... As a tourist I go to places to try their cuisine. Have to improve their burocracy to do some stuff like asking for internet, but by all means it was great, good location, great staff, nice views and beautiful rooms

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Room cleanliness:
    5
    Hotel staff:
    4
    Room comfort:
    5
    Location:
    4
    Value:
    3
    Sightseeing tip: Short drive from hotel

    Xcaret, tulum, xel ha, playa del Carmen

    Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

    Reviewer score

    4
    5.01.0
    Just a guy in paradise
    US
    Sep 14, 2014

    Great place to stay!

    Great food--really great! Friendly staff (except front desk on the day we were there), awesome beach and pools, clean and big room--all around, you cannot go wrong. Things the hotel can work on include better Wi-Fi (doesn't work well in the rooms or anywhere for that matter and the hotel would not credit us for not being able to use it#, fixing up their boats and gear #some were worn to the point of unsafe, like the life preservers), and better a/c in the rooms and facilities. We would go back though, in a minute...or forever.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Room cleanliness:
    5
    Hotel staff:
    4
    Room comfort:
    4
    Location:
    5
    Value:
    4
    Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

    Reviewer score

    4
    5.01.0
    Darla vaca mom
    Montgomery,Tx
    Jul 17, 2014

    good family resory

    Resort was beautiful. Mattresses were not comfortable, definetly need upgrades. Accommodates a family of 5 or 6 very well. Food was great for all meals.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    3
    Hotel staff:
    4
    Room comfort:
    2
    Location:
    4
    Value:
    3
    Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

    Reviewer score

    5
    5.01.0
    Sam the friendly ghost
    LOs Angeles, California
    Jul 13, 2014

    Great value!

    Our experience may not have been a perfect 5 star one, but considering the price and the staff availability and friendliness; I think it does deserve a 5 star recognition. Food may not be the greatest but it is great enough for an-all inclusive experience. The beach may be rocky at some spot, but you quickly learn where the sandy part is. The water is warm, and clean. The pools were clean. Children loved the slides. The rooms are clean. The beds are not the most comfortable. We chose to stay the least possible in our rooms and spend it on the pool or beach. Food and snacks were always available. Overall we had a great time. Would we go back? I think we will...

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    4
    Location:
    5
    Value:
    5
    Dining tip: In Hotel

    The Brazilian and French restaurants were our favorite. It is advised to book the restaurants dinners as soon as you get there for all your stay since the numbers are limited.

    Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

    Reviewer score

    4
    5.01.0
    Sugasam
    Sugar land, tx
    Jul 7, 2014

    Glorious paradise

    My husband and I booked our 2 nights stay here for my friend's wedding. Upon arrival in our shuttle, I realized I could not have imagined a bigger resort. Huge enough to need a tractor shuttle from one sister hotel to the next. We stayed at the Palace. The Lobby and restaurants were a good mile walk from our hotel suite. Large room facing palm trees. The pools I fell in love with. Many types of gorgeous pools, large swim up bars, beach nearby where sea turtles swam up next to me, and 2 buffets. The restaurants required reservations almost 2 days in advance. I didn't have time to try them. The la hacienda buffet was decent. The Coral buffet was unedible. Most food were bland. Staff was ok . Waiters don't really speak English but that's ok because it's a buffet. The sauna was small. Gym is small ( but with all the walking gym isn't necessary). Casey lounge was ok... Drinks used cheap liquor. The club Jaguar discotheque at the sister hotel was ok. We had to bribe the Dj to stop the techno music. Alcohol was all included with the food. $9.95 room service fee though. Remember to tip the staff!! Wedding was beautiful though so the staff did well

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    4
    Room comfort:
    4
    Location:
    3
    Value:
    4
    Dining tip: Long walk from hotel

    Book your restaurant reservations 2 days in advance and prepare to walk a mile everywhere and anywhere so wear comfy shoes.

    Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

    Reviewer score

    5
    5.01.0
    good time d
    Barcelo Riviera Maya
    Jun 28, 2014

    PERFECT

    The hotel was perfect and the stuff was perfect. But the check-in date was wrong and it was a long time The ride you book for us with gay line was to be about a hour it was over two hours. and getting home with us airways was bad I will not fly with them anymore.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    4
    Hotel staff:
    5
    Room comfort:
    4
    Location:
    4
    Value:
    4
    Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

    Reviewer score

    4
    5.01.0
    blde
    Sioux Falls, SD
    Jun 18, 2014

    Beautiful Beach

    They seemed to be having electrical problems during my stay. Every time I used the hair dryer for more than 2 minutes, the circuit breaker would go off and I would lose all power in the room and would have to wait for maintenance to restore. After this happening twice in a row, I had the maintenance person show me where it was at so I didn't have to wait for them. Also they had to switch out the TV three times before they finally got one in there that would work. The air conditioning was not working to capacity until the 4th day. Even with all the issues, I love the location, pool area and ambiance of the facility and would go again.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    2
    Location:
    5
    Value:
    5
    Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

    Reviewer score

    5
    5.01.0
    Uggly Duckling
    Los Angeles, CA
    Jun 17, 2014

    Perfect setting for family reunion

    From the time we arrived at Cancun airport, the ground transportation is there waiting for us. The resort staff is fast and friendly. Activities for kids are well planned throughout the day. Evening entertainements provided festive touch to the stay. The restaurant experiences made the resort quite different from my previous trips as well as the quality of the drinks served at Barcelo Palace.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Dining tip: In Hotel

    There are four restaurants in the resort. Reservation is required. Book your table early if possible.

    Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

    Reviewer score

    4
    5.01.0
    Rodeve
    New Jersey
    Jun 15, 2014

    Nice vacation!

    The hotel was big and beautiful a breath taking ocean view from the reception area. The room was nice average, bed was not comfortable at all. Good food and very nice people. Really recommend this hotel! Will go back, yes!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Room cleanliness:
    4
    Hotel staff:
    5
    Room comfort:
    2
    Location:
    2
    Value:
    5
    Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

    Reviewer score

    5
    5.01.0
    Ralph will travel
    san diego,ca
    May 15, 2014

    7th Visit

    This was my 7th visit to Barceló Maya Palace. Each visit is better than the previous year. the beds and pillows have been improved. The staff are excellent and pleasant. Be sure to visit and have dinner at the renovated Maya Beach hotel and the Mexican Resturant.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Sightseeing tip: Short drive from hotel

    Tulum Mayan Ruins

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