Rate and special offer based on Check-in: Jun 19, 2015 Check-out: Jun 22, 2015

Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

5 stars
View map of Carretera Chetumal Pto. Juarez Km 266.3, Quintana Roo, Riviera Maya, 77750

Hotel Overview

Reviewer score
4.4
out of 5
76 reviews
Awesome awesome awesome!

Amazing time! My wife and my 3 year old son always found an activity of some sort. The resorts are... See full review

  • gregory H.
  • Apr 28, 2015
Amazinng trip! Never once bored!

We had an absolute amazing time! My wife and my 3 year old son always found an activity of some... See full review

  • gregory H.
  • Apr 28, 2015
Nestled right up against palm-lined, white sand beaches, the Barcelo Maya Palace Deluxe occupies an enviable spot on the Yucatan Peninsula. Float around in utter peace in the adults-only pool, experience the region's culture firsthand in the Mayan steam bath or 'Temazcal', or take your little ones to make new friends at the on-site 'dolphinarium.' When hunger hits, the hotel's six restaurants make it easy to enjoy the French, Brazilian, Caribbean and Mexican cuisine of this multicultural region. The all-inclusive package is also much loved by parents who can't get enough of its four bars, supervised children's activity center and teens' club, and activities like fishing and golf just a short walk away.
Key facts
  • 756 guestrooms
  • 3 floors
  • Dining: Miramar Buffet, La Hacienda Restaurant Buffet, Caribe Restaurant, Rodizio Restaurant, Brasserie Restaurant and Coral Grill
  • Bars/Lounges: Carey Lobby Bar, Coco Bar, El Cielo Bar and Theater Bar
  • Jaguar's Nightclub
  • 24-hour room service
  • Swim-up bar
  • Private beach
  • In-room childcare
  • Water park
  • Health club
  • Full-service spa
  • 4 meeting and conference rooms
  • Concierge services
  • Airport shuttle
Neighborhood
This exceptional resort is situated in the midst of Mexico's Caribbean coastline, the Riviera Maya, just south of the residential community Puerto Aventuras. Playa del Carmen, with its spirited Latino bars and chic boutiques, is 16 miles north of the hotel. Visitors can take a tour through history by heading for the historic cliff-top ruins at Tulum, to the south.
Hints and tips
As with many Mayan Riviera destinations, visiting the Barcelo Maya Palace Deluxe during spring break is not a good idea for those looking to experience peace and quiet.

While you're at the hotel, squeeze in a sailing trip around the resort to experience the beauty of the jewel-like coastline from the sea.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive Rooms

Junior Suite Deluxe Pool View Club Premium
Spacious Junior Suite with 484 Sq.Ft, one King size bed or two double beds, with private terrace or balcony, living room including two day beds, mini bar (restocked daily), coffee maker, alarm clock, ceiling fan, iron and ironing board, in room digital safe, flat screen TV, full bathroom with bathtub and separate shower, digitally controlled air conditioning, bathrobes and slippers, 110 volts electricity, and digital scale.

Early check & check out(3 hours maximum/subject to availability).

  • Access to club premium private lounge
  • 24 hour Room Service
  • VIP amenities
  • Aromatherapy menu
  • Free internet access
  • Concierge services
  • Pool towels in room
  • Local calls free of charge
  • Express laundry service with regular charge
  • Among other Club Premium Deluxe amenities.

    Occupancy 5.
    Junior Suites Deluxe
    Spacious Junior Suite with 484 Sq.Ft, one king size bed or two double beds and a view of the beautiful gardens on property, with private terrace or balcony, living room including two day beds, mini bar (restocked daily), coffee maker, alarm clock, ceiling fan, iron and ironing board, in-room digital safe, flat screen TV, full bathroom with bathtub and separate shower, digitally controlled air conditioning, bathrobes and slippers, 110 volts electricity, and digital scale. Occupancy 5
    Junior Suites Deluxe Ocean Front Club Premium
    Spacious Junior Suite with 484 Sq.Ft, one King size bed or two double beds, with private terrace or balcony, living room including two day beds, mini-bar (restocked daily), coffee maker, alarm clock, ceiling fan, iron and ironing board, in-room digital safe, flat screen TV, full bathroom with bathtub and separate shower, digitally controlled air conditioning, bathrobes and slippers, 110 volts electricity, and digital scale.

    Early check & check out(3 hours maximum/subject to availability)

  • Access to club premium private lounge
  • 24 hour Room Service
  • VIP amenities
  • Aromatherapy menu
  • Free internet access
  • Concierge services
  • Pool towels in room
  • Local calls free of charge
  • Express laundry service with regular charge
  • Among other Club Premium Deluxe amenities.

    Occupancy 5.

    Amenities

    • All inclusive
    • WiFi
    • Outdoor pool
    • No smoking rooms/facilities
    General
    No smoking rooms/facilities
    Concierge
    Elevators
    Activities
    Outdoor pool
    Fitness center or spa
    Spa
    Night club
    Game room
    Tennis
    Dining
    All inclusive
    Bar/Lounge
    Restaurant
    24 hour room service
    Services
    Business center
    Laundry service
    Childcare Service
    In-Room Safe
    Tour desk
    Meeting/Banquet facilities
    Barber/Beauty shop
    Conference facilities
    Gift shop
    Currency exchange
    Internet
    WiFi
    Accessibility
    Handicapped rooms/facilities

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    Hotel Map

    20.49 -87.2369
    Area served
    This beachfront property is located on the world famous Riviera Maya only 45 miles south Cancun International Airport and 12 miles south Playa del Carmen
    Nearby airports
    Cancun International Airport. 45 Miles south of Cancun International Airport.

    Dining

    La Hacienda
    Offering Hacienda style Mexican Buffet (breakfast 7:00am to 10:30am, lunch 12:30pm to 3:00pm and dinner 6:30pm to 10:00pm).
    Rodizzio
    Brazilian Cuisine (dinner only from 6:30pm to 10:30pm).
    Brasserie
    French Cuisine (dinner only from 6:30pm to 10:30pm).
    Caribe
    Caribbean Cuisine (dinner only from 6:30pm to 10:30pm).
    Coral Grill
    Grilled Specialties (lunch & snacks from 10:30am to 6:30pm).
    Carey Lobby Bar
    Available 24 hour (terrace, live piano music, air conditioned, canap selection, dry snacks).
    Theater Bar
    From 6:30 pm to 12:00am.
    The Lounge at a la carte restaurants
    Located in the a la carte restaurant foyer from 6:30pm to 10:30pm.
    Coco pool & swim-up bar
    From 9:00am to 7:00pm.
    El Cielo Pool Bar
    At adults pool from 9:00 am to 7:00pm.

    Hotel Policies

    Check-in:
    3:00 PM
    Check-out:
    12:00 PM

    Terms and conditions

    Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

    The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

    Ratings and reviews for Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

    Overall score

    4.4 / 5
    5.01.0
    76 out of 76
    Amenities:
    4.4
    Cleanliness:
    4.6
    Hotel staff:
    4.4
    Comfort:
    4.2
    Location:
    4.4
    Value:
    4.3

    89% would recommend to a friend.

    Sort by:
    Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

    Reviewer score

    4
    5.01.0
    Edwin B.
    Business
    N/A
    May 5, 2015

    Awesome Experience

    The staff was extremely nice & helpful room was clean on arrival and cleaned daily. Beach: Plenty of chairs available along the beach, tons of pool space along side the beach, shower heads available beachside, swim-up bar at the pool and daily activities available at the pool around noon time. Hotel: It is very large, it has its own trolly to get around. It has a Spa & hair salon, a dolphin-experience in the resort (theres a brief show for free), plenty of grills & intimate restaurants (needs advanced reservation), there is a auditorium with daily nightly shows (begin at 9pm) I recommend the Michael Jackson show. The buffets serve all 3 meals: the food is just ok and the alcoholic drinks are a bit watered down. It is not a requirement to tip the staff (included in the vacation package) but I would give them a few dollars each time since they really went out of their way to serve us. Internet (wifi) is an additional cost (about $12 US dollars per day). For the additional activities, book them at the hotel. They'll give you a discount if you purchase multiple activities and they take credit cards.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    4
    Value:
    4
    Trip purpose:

    Business

    Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

    Reviewer score

    5
    5.01.0
    gregory H.
    Business
    Oakland Gardens
    Apr 28, 2015

    Awesome awesome awesome!

    Amazing time! My wife and my 3 year old son always found an activity of some sort. The resorts are huge and perfect for exploring and burning off all the great food by walking. We did upgrade to premium club which was nice but not a neccesity...We were able to dance everynight in the plaza..(they had great live music everynight) while the entertainment staff danced with my son right next to us! He loved it! Meanwhile they served you drinks and never forgot about you! A smile goes a long way to the staff! Pools were amazing and waterparks was too good to be true. The rooms were very spacious beautiful and a pleasure to come back to every day. Needless to say we loved the hotels and would return!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

    Reviewer score

    5
    5.01.0
    gregory H.
    Business
    Oakland Gardens
    Apr 28, 2015

    Amazinng trip! Never once bored!

    We had an absolute amazing time! My wife and my 3 year old son always found an activity of some sort. The resorts are huge and perfect for exploring and burning off all the great food by walking. We were able to dance everynight in the plaza stage are (they had great live music everynight) while the entertainment staff danced with my son right next to us! He loved it! Meanwhile they served you drinks and never forgot about you! A smile goes a long way to the staff! Pools were amazing and waterpark was too good to be true. The rooms were very spacious and a pleasure to come back to every day. Needless to say we loved the hotels and would return

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

    Reviewer score

    5
    5.01.0
    LewLew Jones
    Business
    N/A
    Apr 6, 2015

    Beautiful Resort - Easily a 4.5 or 5 star

    Family of four, booked two adjacent rooms (1 for us, 1 for our 17 and 15 year old kids). Staying at the Barceló Maya Palace meant we could go to all of the other resorts - but we rarely left the Palace! The pool was absolutely beautiful, the food was excellent everywhere, and the beach was one of the nicest we've been to in the Riviera Maya. Bring bread and rolls from breakfast out to the lagoon, and the fish (and turtles!) will swim up to you. Great snorkeling, just a wonderful trip. Highly recommend.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

    Reviewer score

    5
    5.01.0
    Mike
    Business
    Stoneham
    Mar 2, 2015

    Family Trip

    Quick recap... Hotel and beach are beautiful. Staff is great. Check in is not that long...enjoy your welcome drink and breathtaking views...just wait your turn. The buffet food is very good...don't listen to other snobby reviews. Drinks are great and bartenders work quickly. Don't forget to tip and be thankful as they work hard to make it a pleasant experience for everyone. Yes you will need to walk to get around, but that is a good thing....Don't be lazy! Kids club is great. Only complaint would be the mattress and pillow conditions, but not the end of the world and think they are replacing them. You are on vacation...just enjoy it!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    4
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

    Reviewer score

    5
    5.01.0
    Sam the friendly ghost
    Business
    Redlands
    Jan 18, 2015

    AWESOME VACATION

    We had a great time. the hotel was luxurious. The place is kid friendly. Food was very reasonable, and the variety very good for an all-inclusive deal. Would definitely go back.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

    Reviewer score

    5
    5.01.0
    Steven S.
    Business
    N/A
    Jan 16, 2015

    Awesome resort!

    This hotel is beautiful! Beaches were great! Rooms are very nice and clean - nice variety of food as well!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Cleanliness:
    5
    Hotel staff:
    4
    Comfort:
    5
    Location:
    4
    Value:
    4
    Trip purpose:

    Business

    Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

    Reviewer score

    2
    5.01.0
    ilya V.
    Business
    N/A
    Jan 14, 2015

    Family Trip

    I had really high expectations for this trip and was willing to pay more for a 5 star resort. It did not live up to expectations! The GOOD: The pool, the beach, room size and the restaurants(not buffet). The BAD: The services was very poor, the hotel seems understaffed and most employees seem to be busy doing something other than helping visitors, there is no drink service to the beach and if your lucky to find a waitress by the pool, settle in cause she will be back in 45min with your drink(and most likely not getting your order right) acting surprised that you actually still there. Another major issue is that there is no food by the pool or anywhere in the hotel except for the restaurant/buffet area which is fairly far away from all the other amenities(pool, beach, rooms..etc). To get a simple lunch such a hot dog or hamburger for the kids you have to go all the way to a remote corner of the resort where all the restaurants/buffets are. Compared to other 5 Start hotels I have stayed at before, Barcelo Maya Palace Deluxe was by far the worst and I feel its all attributed to bad management, which is unfortunate because the grounds and resort itself is amazing.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    3
    Hotel staff:
    2
    Comfort:
    4
    Location:
    5
    Value:
    2
    Trip purpose:

    Business

    Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

    Reviewer score

    5
    5.01.0
    Zero the Dog
    Business
    San Jose, CA
    Dec 2, 2014

    Destination Wedding

    Hey, This was a great resort overall, the security was a bit tight since not everyone from our group of 35 was staying there, but overall they did great. The property is MASSIVE, so be prepared to do some walking. The buffets were fine, nothing amazing but not really expected since they are preparing food for the masses. The pools were great, the pool side service was awesome and so was the beach. Overall, I would recommend this resort for anyone, with or without kids.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Cleanliness:
    4
    Hotel staff:
    4
    Comfort:
    4
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Nightlife tip: Short drive from hotel

    Go to Coco Bongo, you can pay and schedule the shuttle pick up by the pool. The shows were great and the time flies when you are in there.

    Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

    Reviewer score

    5
    5.01.0
    C A M P
    Business
    Chicago
    Nov 30, 2014

    Love the Palace

    We traveled with two teenage boys. We had 2 rooms, but the couches in our rooms were daybeds so they Easily could have stayed with us (but, uh, no). The staff is excellent!! The food, I can't begin to describe the options or I won't get to anything else, is amazing. There is sooooo much to do that if you try to do it all you won't relax! We had massages both at the spa & on the beach. We windsurfed, sailed, snorkeled, swam, parasailed, jet skied, swam with dolphins, played tennis, basketball, outdoor chess . . . And so much more. Show shows, hung out, I can't wait to go back. Oh, and this was our second time there.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Cleanliness:
    4
    Hotel staff:
    5
    Comfort:
    4
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Sightseeing tip: Short drive from hotel

    Last year we did a jungle excursion and drove jeeps through . . . Um, the jungle. Wow was that fun!

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