Rate and special offer based on Check-in: Aug 21, 2014 Check-out: Aug 24, 2014

Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

5 stars
Carretera Chetumal Pto. Juarez Km 266.3, Quintana Roo, Riviera Maya, 77750
Hotel Overview
Reviewer score
4.4
out of 5
59 reviews
Great value!

Our experience may not have been a perfect 5 star one, but considering the price and the staff... See full review

  • Sam the friendly ghost
  • Jul 13, 2014
PERFECT

The hotel was perfect and the stuff was perfect. But the check-in date was wrong and it was a long... See full review

  • good time d
  • Jun 28, 2014
Nestled right up against palm-lined, white sand beaches, the Barcelo Maya Palace Deluxe occupies an enviable spot on the Yucatan Peninsula. Float around in utter peace in the adults-only pool, experience the region's culture firsthand in the Mayan steam bath or 'Temazcal', or take your little ones to make new friends at the on-site 'dolphinarium.' When hunger hits, the hotel's six restaurants make it easy to enjoy the French, Brazilian, Caribbean and Mexican cuisine of this multicultural region. The all-inclusive package is also much loved by parents who can't get enough of its four bars, supervised children's activity center and teens' club, and activities like fishing and golf just a short walk away.
Key facts
  • 756 guestrooms
  • 3 floors
  • Dining: Miramar Buffet, La Hacienda Restaurant Buffet, Caribe Restaurant, Rodizio Restaurant, Brasserie Restaurant and Coral Grill
  • Bars/Lounges: Carey Lobby Bar, Coco Bar, El Cielo Bar and Theater Bar
  • Jaguar's Nightclub
  • 24-hour room service
  • Swim-up bar
  • Private beach
  • In-room childcare
  • Water park
  • Health club
  • Full-service spa
  • 4 meeting and conference rooms
  • Concierge services
  • Airport shuttle
Neighborhood
This exceptional resort is situated in the midst of Mexico's Caribbean coastline, the Riviera Maya, just south of the residential community Puerto Aventuras. Playa del Carmen, with its spirited Latino bars and chic boutiques, is 16 miles north of the hotel. Visitors can take a tour through history by heading for the historic cliff-top ruins at Tulum, to the south.
Hints and tips
As with many Mayan Riviera destinations, visiting the Barcelo Maya Palace Deluxe during spring break is not a good idea for those looking to experience peace and quiet.

While you're at the hotel, squeeze in a sailing trip around the resort to experience the beauty of the jewel-like coastline from the sea.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive Rooms

JUNIOR - SUITE
Jr Suite offers two double beds or one king bed with air conditioning, alarm clock, private terrace or balcony, full bathroom , bathrobe, bathroom amenities, satellite TV, LCD screen TV, ceiling fan, internet connection, digital safe box, mini bar, tea and coffee making facilities, telephone, voicemail, valet service, iron & ironing board, 110 volts electricity. Furnished with two daybed, the total area 509 square meters and the maxim capacity is for 4 people per room.
JUNIOR SUITE - CLUB PREMIUM
Jr Suite Club Premium offers the best location, two double beds or one king bed with air conditioning, alarm clock, private terrace or balcony, full bathroom , bathrobe, VIP bathroom amenities, satellite TV, LCD screen TV, ceiling fan, internet connection, digital safe box, mini bar, tea and coffee making facilities, telephone, voicemail, valet service, iron & ironing board, 110 volts electricity. Furnished with two daybed, the total area 509 square meters and the maxim capacity is for 4 people per room.
JUNIOR SUITE DELUXE POOL VIEW - CLUB PREMIUM
Spacious Junior Suite of 484 sq feet that combines the exclusive location of the Club Premium area with a view of the spectacular swimming pool. By choosing this room, guest will receive extra benefits in addition to those offered by Club Premium Deluxe. A delicate selection of petit fours and a bottle of sparkling wine will also be waiting for in your room upon arrival.
Room Details
Terrace or Balcony/Minibar w/free daily refills/Digital safe/Coffee Maker/Pillow Menu/Flat Screen LCD/Bathub

Amenities

  • All inclusive
  • WiFi
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Spa
Night club
Game room
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Gift shop
Currency exchange
Internet
WiFi
Accessibility
Handicapped rooms/facilities

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Hotel Map

20.49 -87.2369
Area served
Barcelo Maya Beach resorts Complex is situated on the Mayan Riviera, This location is also 13 miles from Playa del Carmen, 20 miles from Tulum and 90 miles from Cancun.
Nearby airports
Cancun International Airport. 45 mi south of Cancun International Airport.
Area description
This beachfront property is located on the best beach of the Riviera Maya, the hotel is just 25km (16 mi) from Playa del Carmen, 19km (12 mi) from Xcaret Park.

Dining

Restaurant
Barcelo Maya Palace Deluxe All Inclusive features a total of six on-site casual and gourmet dining options, all with Ocean View; 3 specialty restaurants (dress code apply); French, Brazilian and Caribbean specialties. 2 buffets; Mexican "La Hacienda" and International "El Mirador". Numerous bars including a lobby bar, pool bar, a private bar at the adults-only pool, at the Theater and sophisticated bar at a la carte restaurants.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (59)

Ratings and reviews for Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

Overall score

4.4 / 5
5.01.0
59 out of 59
Amenities:
4.5
Room cleanliness:
4.6
Hotel staff:
4.4
Room comfort:
4.1
Location:
4.4
Value:
4.3

90% would recommend to a friend.

Sort by:
Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

Reviewer score

4
5.01.0
Darla vaca mom
Montgomery,Tx
Jul 17, 2014

good family resory

Resort was beautiful. Mattresses were not comfortable, definetly need upgrades. Accommodates a family of 5 or 6 very well. Food was great for all meals.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
2
Location:
4
Value:
3
Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Sam the friendly ghost
LOs Angeles, California
Jul 13, 2014

Great value!

Our experience may not have been a perfect 5 star one, but considering the price and the staff availability and friendliness; I think it does deserve a 5 star recognition. Food may not be the greatest but it is great enough for an-all inclusive experience. The beach may be rocky at some spot, but you quickly learn where the sandy part is. The water is warm, and clean. The pools were clean. Children loved the slides. The rooms are clean. The beds are not the most comfortable. We chose to stay the least possible in our rooms and spend it on the pool or beach. Food and snacks were always available. Overall we had a great time. Would we go back? I think we will...

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Dining tip: In Hotel

The Brazilian and French restaurants were our favorite. It is advised to book the restaurants dinners as soon as you get there for all your stay since the numbers are limited.

Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

Reviewer score

4
5.01.0
Sugasam
Sugar land, tx
Jul 7, 2014

Glorious paradise

My husband and I booked our 2 nights stay here for my friend's wedding. Upon arrival in our shuttle, I realized I could not have imagined a bigger resort. Huge enough to need a tractor shuttle from one sister hotel to the next. We stayed at the Palace. The Lobby and restaurants were a good mile walk from our hotel suite. Large room facing palm trees. The pools I fell in love with. Many types of gorgeous pools, large swim up bars, beach nearby where sea turtles swam up next to me, and 2 buffets. The restaurants required reservations almost 2 days in advance. I didn't have time to try them. The la hacienda buffet was decent. The Coral buffet was unedible. Most food were bland. Staff was ok . Waiters don't really speak English but that's ok because it's a buffet. The sauna was small. Gym is small ( but with all the walking gym isn't necessary). Casey lounge was ok... Drinks used cheap liquor. The club Jaguar discotheque at the sister hotel was ok. We had to bribe the Dj to stop the techno music. Alcohol was all included with the food. $9.95 room service fee though. Remember to tip the staff!! Wedding was beautiful though so the staff did well

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
4
Dining tip: Long walk from hotel

Book your restaurant reservations 2 days in advance and prepare to walk a mile everywhere and anywhere so wear comfy shoes.

Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
good time d
Barcelo Riviera Maya
Jun 28, 2014

PERFECT

The hotel was perfect and the stuff was perfect. But the check-in date was wrong and it was a long time The ride you book for us with gay line was to be about a hour it was over two hours. and getting home with us airways was bad I will not fly with them anymore.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

Reviewer score

4
5.01.0
blde
Sioux Falls, SD
Jun 18, 2014

Beautiful Beach

They seemed to be having electrical problems during my stay. Every time I used the hair dryer for more than 2 minutes, the circuit breaker would go off and I would lose all power in the room and would have to wait for maintenance to restore. After this happening twice in a row, I had the maintenance person show me where it was at so I didn't have to wait for them. Also they had to switch out the TV three times before they finally got one in there that would work. The air conditioning was not working to capacity until the 4th day. Even with all the issues, I love the location, pool area and ambiance of the facility and would go again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
2
Location:
5
Value:
5
Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Uggly Duckling
Los Angeles, CA
Jun 17, 2014

Perfect setting for family reunion

From the time we arrived at Cancun airport, the ground transportation is there waiting for us. The resort staff is fast and friendly. Activities for kids are well planned throughout the day. Evening entertainements provided festive touch to the stay. The restaurant experiences made the resort quite different from my previous trips as well as the quality of the drinks served at Barcelo Palace.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: In Hotel

There are four restaurants in the resort. Reservation is required. Book your table early if possible.

Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

Reviewer score

4
5.01.0
Rodeve
New Jersey
Jun 15, 2014

Nice vacation!

The hotel was big and beautiful a breath taking ocean view from the reception area. The room was nice average, bed was not comfortable at all. Good food and very nice people. Really recommend this hotel! Will go back, yes!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
2
Location:
2
Value:
5
Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Ralph will travel
san diego,ca
May 15, 2014

7th Visit

This was my 7th visit to Barceló Maya Palace. Each visit is better than the previous year. the beds and pillows have been improved. The staff are excellent and pleasant. Be sure to visit and have dinner at the renovated Maya Beach hotel and the Mexican Resturant.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Sightseeing tip: Short drive from hotel

Tulum Mayan Ruins

Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

Reviewer score

4
5.01.0
grovedent
Chicago, IL
Apr 1, 2014

Barcelo Palace

Great hotel, very clean, excellent staff,beautiful beach, gorgeous lobby. You have to be a little careful sometimes getting in the water, some areas have rocks . Shows not that great, at least not when I was there, but overall highly recommend.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Review of Barcelo Maya Palace Deluxe Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
JEFab5
Libertyville, IL
Mar 31, 2014

A vacation to remember

This is our second stay at the Barceló and we'll certainly be returning. We went to the Barceló 2 years ago, tried the Riu last year (huge misake) and went back to the Barceló again this year. The hotel and grounds are beautiful and well cared for. The staff is attentive and pleasant. The food is wonderful. There is only 1 things that could make this hotel better. The beds are very uncomfortable- rock hard and springy. The evening entertainment was mediocre but that's what we expected so it wasn't a problem for us.Everything else was wonderful. I absolutely recommend staying at the palace if you have the opportunity.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Money-saving tip: Not Applicable

Bring as many of the 3.4 oz bottles of sunscreen as you are allowed to carry on. Buying it locally is outrageous ($25 per bottle)

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