Rate and special offer based on Check-in: Oct 27, 2014 Check-out: Oct 29, 2014

Allegro Playacar - All Inclusive - Playa del Carmen

3 stars
Lote hotelero No.7, Manzana No. Desarrollo, Riviera Maya, 77710
Hotel Overview
Reviewer score
3.2
out of 5
49 reviews
Just Right

For the price you really can't beat this. The beach is superb as are the grounds and cabanas. At... See full review

  • penquino
  • Apr 28, 2014
Vacation spot!!

This is the 2nd time I have stayed here at this hotel and we will be coming back a 3rd time in... See full review

  • Sthomas83
  • Apr 13, 2014
Polynesian-style bungalows near Playa del Carmen in Riviera Maya
The Allegro Playacar resort features two-story, Polynesian-style bungalow houses and newly redesigned guestrooms in an intimate setting. A large stretch of beach gives way to Allegro's 286 rooms, all-purpose convention center and world-class restaurants and bars. There are three pools -- one for relaxation, one for action and one for kids. The all-inclusive resort provides Wi-Fi Internet access in the lobby. The Allegro Playacar is located 45 minutes from Cancun's International Airport and close to downtown Playa del Carmen.
Highlights:
  • Rooms at Allegro Playacar are set in Polynesian-style bungalow houses
  • Three themed pools for relaxation, action and children
  • Kids Club open from 9 a.m. to 5 p.m. with video game center
Rooms:

Expect bright colors in the Allegro Playacar's 286 tropical-themed rooms, which are situated in Polynesian-style bungalows, each with a private balcony or terrace. Rooms feature yellow walls and orange accents, all new furniture and modern amenities. Cool tile floors and thatched roofs combine with airy accessories to create an idyllic vacation setting. Each room includes air conditioning, mini-fridge, ceiling fan, satellite TV, full bath, iron and ironing board, coffee maker and safe. Cribs are available upon request.

Features:

Allegro Playacar boasts three pools for whatever your mood -- one for relaxing, one for activities and one just for kids. For a unique experience, guests can tour the chef's selection of fresh chilies in the "Chilarium." The all-inclusive package features water sports including kayaking, snorkeling, boogie boarding, sailing and windsurfing. Athletic guests will appreciate the volleyball, tennis and basketball courts while gamers enjoy ping-pong, darts and billiards. At night, themed parties such as Boogie Dreams allow you to dance the night away. For kids, a mini disco with piñatas and games keeps everyone entertained. For a fee, guests at Allegro Playacar can head out on a Scuba or deep-sea fishing excursion, or relax in the spa or on the golf course.

Transportation
  • Cancun International Airport (45 minutes)
Attractions
  • Playa del Carmen (0.2 mi/1.5 km)
  • Xel-Ha (21 mi/35 km)
Business­
  • An on-site theater and convention center seats up to 400 guests
  • Wi-Fi Internet is available (fees may apply)
  • A full concierge and convention staff is available for hire

Allegro Playacar - All Inclusive - Playa del Carmen Rooms

Superior Room
Guest room includes one king or two double beds. All rooms have individually controlled air conditioning, ceiling fan, color satellite TV, private bathroom with tub and shower, iron and ironing board, coffee pot and safety deposit box. Cribs available upon request.
Superior Premium
Guest room includes one king or two double beds and are closer to the beach or swimming pool. All rooms have individually controlled air conditioning, ceiling fan, color satellite TV, private bathroom with tub and shower, iron and ironing board, coffee pot and safety deposit box. Cribs available upon request.

Amenities

  • All inclusive
  • WiFi
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
Room service
Services
Business center
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Currency exchange
Internet
WiFi
Accessibility
Handicapped rooms/facilities

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Hotel Map

20.6102 -87.0883
Area served
River Maya, Mexico
Nearby airports
Cancun International Airport
Area description
Our property is about 45 minutes from Cancun. Area activities include shopping and restaurants.

Dining

The Mexican
The Mexican features authentic a la carte Mexican fare in a festive environment. Imagine a warm Caribbean evening, authentic Mexican fare and cold "cervezas" - can life get any better?

Reservations are required for both The Mexican and The Italian restaurants.
Aqua Bar
The resort's popular swim-up bar.
Lobby Bar
Casual nightly meeting place.
The Pizzeria
Pizzeria is situated poolside serving delicious pizza and assorted sandwiches
The Disco
Night Club, Disco Bar featuring a pool table, televisions, sport videos and international music.
The Buffet
Breakfast, lunch and dinner buffet. Air-conditioned and renovated in 2006.
The Italian Restaurant
The Italian restaurant offers exquisite a la carte Italian dishes in a stylish atmosphere. Dining experiences are enhanced by a selection of fine vintages from the Italian wine menu.

Reservations are required for both The Mexican and The Italian restaurants.

Meeting facilities

Meeting Info
The Allegro Playacar offers guests in need of meeting or convention facilities a roofed theater with a capacity of 400 persons. The property's attentive and experienced staff can effortlessly accommodate guests' needs to create a memorable event.

Hotel Policies

Check-in:
1300
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (49)

Ratings and reviews for Allegro Playacar - All Inclusive - Playa del Carmen

Overall score

3.2 / 5
5.01.0
49 out of 49
Amenities:
3.4
Room cleanliness:
3.6
Hotel staff:
4
Room comfort:
3
Location:
4.3
Value:
3.5

65% would recommend to a friend.

Sort by:
Review of Allegro Playacar - All Inclusive - Playa del Carmen

Reviewer score

1
5.01.0
Melinda Colorado
Business
Denver, Colorado
Aug 25, 2014

Not what we expected

First off we Love the Rivièra Maya area, Playacar and Playa del Carmen. The appearance of the Allegro as you arrive is good as well as the grounds. The rooms are horrible. Room one: the door (to outside)would not secure, air conditioning not working properly ceiling leaked and the refrigerator shocked us bad when you touched it. We moved to room two: no a/c, bad smell off to room three: a/c barely worked, ceiling fan only worked in reverse and the pillows smelled like someone died on them long ago. We had the maid swap pillows an bedding an stayed just to tired of wasting our vacation packing an moving. We will not stay here again an do not recommend this place. They have health an safety concerns that need addressing. We spoke with other people at the beach an pool who had the same or similar issues that the staff never properly addressed. Spend a little more an go elsewhere!!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
1
Hotel staff:
3
Room comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

Review of Allegro Playacar - All Inclusive - Playa del Carmen

Reviewer score

1
5.01.0
Zorro2121
Business
California
Aug 19, 2014

What a Disappointment! Do not Stay at Allegro Playacar

We had great hopes for Allegro Playacar and wanted not to believe all the bad reviews. We were wrong. Even though the service, food, beach and pools were good, what did it for us was the lack of attention of the room we stayed. Let me start by sharing that the beds we got had cement box springs. That's right - CEMENT BOX SPRINGS. They were hard like a rock. The mattresses were old and ripped when we lifted the sheets. We complained with front desk staff and they brought "mattress tops". Well, let me tell you, the "mattress tops" were old and ripped too. Needless to say, my and wife's back were in pain for a week. The AC units are old and noisy. Front desk staff are not trained to problem solve or make room changes. You have to wait for a manager who is not always available. In conclusion, we will never return to Allegro Playacar. This is definitely not a 3 star hotel. Also, right when you arrive, when you're tired from your flight, they have concierge staff that want you to buy their "member' s only" and are like sharks pushing you to go to the presentation. I got tired of these people. Do yourself a favor, and find another hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
2
Room comfort:
1
Location:
3
Value:
3
Trip purpose:

Business

Review of Allegro Playacar - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Sandrulis
Business
New Mexico
Jul 24, 2014

Fantastic family getaway

My almost 11 yr old son and I loved it. Very friendly and gorgeous cozy beach resort style. The style and open thatched roof restaurants and theater totally matched beach mode! Great food and excellent service/staff. Great activities for all ages to be entertained and we always looked forward to the night shows. Gorgeous vegetation, little animals, tennis courts, 20 minute walk to stores. We already miss it!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Money-saving tip: Not Applicable

Purchase ride from hotel to airport and back with package as when you arrive at airport have no option but take shuttles there which were a rip off.

Review of Allegro Playacar - All Inclusive - Playa del Carmen

Reviewer score

5
5.01.0
penquino
Business
Seattle WA
Apr 28, 2014

Just Right

For the price you really can't beat this. The beach is superb as are the grounds and cabanas. At some resorts everything is very crammed together but the layout here makes you feel like you have some space to breath. This was not a place with a lot of singles or night life but a nice mix of people from all over the world including families and couples. We will definitely be back. The only thing that could have been better for me would be hot water in the shower though the cool water did feel good at times after coming in from the hot weather.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Review of Allegro Playacar - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Cristobalmza83
Business
Mendoza Argentina
Apr 14, 2014

Fantastic family vacation

This was an incredible vacation with my girlfriend and her parents. The fun club was the best!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Nightlife tip: Long walk from hotel

Coco Bongo

Review of Allegro Playacar - All Inclusive - Playa del Carmen

Reviewer score

5
5.01.0
Sthomas83
Business
Playa del Carmen, Mexico
Apr 13, 2014

Vacation spot!!

This is the 2nd time I have stayed here at this hotel and we will be coming back a 3rd time in July. The staff are amazing and we just love how friendly they are. I definitely recommend this hotel for those who want paradise views and great service.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Review of Allegro Playacar - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Beto the barber
Business
Napa ca
Feb 7, 2014

Beach was awesome

At the arriving at the hotel was great they give me drinks and staff was friendly during the stay was fun but most was the beach. I would recomend this resort to friends

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Nightlife tip: Short drive from hotel

Nighlife at playa del carmen

Review of Allegro Playacar - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Marchus Aurelius
Business
Texas
Sep 5, 2013

Great value, great experience

The staff was very welcoming and helpful. The provided breakfast, lunch, and dinner were excellent, with many different food options. The servers were very attentive. The location of the hotel is fantastic, with easy access to the beach. One thing that was unfortunate however about the room was that the plumbing continuously made high-pitched noises, which made it difficult to sleep. I hope the hotel services this issue soon. Otherwise, my experience at the hotel was great.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of Allegro Playacar - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
josegonma
Business
Merida, Yucatan
Jun 24, 2013

To relax and enjoy the Beach

Its an hotel just relaxing enjoy the beach, and have a good stay, the food is not bad but is not so good so so, the beverages are a litle poor. In general is a good hotel and have a good relatioship with the price, so cheap and good

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
2
Location:
4
Value:
4
Trip purpose:

Business

Review of Allegro Playacar - All Inclusive - Playa del Carmen

Reviewer score

1
5.01.0
J and A P
Business
Pasadena CA
Mar 31, 2013

Boring

It was a boring experience hotel has no entertainment staff.. We have visited many hotels but this was the worst experience ever. The first two nights the room was flooded with water from AC . No activities at all nothing we have ever lived at Playa del Carmen we will never visit this hotel again..

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
2
Hotel staff:
5
Room comfort:
1
Location:
5
Value:
3
Trip purpose:

Business

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