Rate based on Check-in: Feb 1, 2015 Check-out: Feb 2, 2015

The Westin Resort & Spa, Puerto Vallarta

4 stars
Paseo de la Marina Sur #205, Puerto Vallarta, 48354
Hotel Overview
Reviewer score
4.1
out of 5
213 reviews
I was sick the first three days

I got sick on the way down to Mexico probably from sitting in the USO all night before boarding my... See full review

  • nonametraveler1987
  • Jan 16, 2015
Awesome hotel

I was totally impressed with the hospitality, the service was awesome, the pool area was great, and... See full review

  • DanisMatt
  • Sep 30, 2014
Puerto Vallarta hotel with modern style and true resort experiences
The Westin Resort & Spa Puerto Vallarta maintains a tranquil setting, even with all the activities hosted on the site. Lagoon-style pools -- complete with a swim-up bar -- and outdoor restaurants take advantage of the stunning beach and ocean vistas. Rooms favor contemporary furniture and brightly colored accents. For parents, a supervised club for children 4 to 12 translates to more time at the spa, nearby golf courses and tennis courts.
Highlights
  • Contemporary rooms with pool- or ocean-facing balconies
  • Alfresco dining
  • Lagoon-style pools with swim-up bar
  • Club for children ages 4 to 12
Rooms
Clean lines, tasteful fabrics and modern furniture capture a contemporary look synonymous with the Westin brand. Luxurious white linens complement with color, including red walls and copper throw pillows and amber-shaded lamps. Sleek media cabinets and headboards create symmetry for the space. Guests shift to full relaxation mode with amenities such as ocean- or pool-facing balconies, Heavenly Bath products, satellite TV and mini-bar. Wi-Fi is standard.
Features
Parents rely upon the kids' club, a year-round program open to children ages 4 to 12, for daily supervised activities. A typical day has children taking part in craft-making, pool aerobics, movie-watching and more (fees apply).
For adults, the recreation menu is just as rich. Visitors might start at the outdoor lagoon-style pools (complete with swim-up bar), play a match on the tennis courts, enjoy a black-mud wrap at the spa or work out on the Life Fitness machines in the gym. Golfers can also request to have tee times scheduled at four nearby courses.
Dining
Atmosphere plays a big role in the dining experiences at The Westin Resort & Spa Puerto Vallarta. Arrecifes Seafood & Steakhouse tempts guests with fusion cuisine and tables located under a thatched roof by the beach. El Palmar Restaurant, the all-day buffet, entices guests with a rooftop terrace overlooking the pools and gardens. Guests can enjoy the bar at La Cascada International Bar, where seasonal music and flat-screen TVs provide the entertainment. They can also dine by the pool at Tlaquepaque Bar, which serves light fare alongside tropical cocktails.
Transportation
  • Puerto Vallarta Gustavo Diaz Ordaz International Airport (4.1 mi/6.6 km)
Attractions
  • Malecon (2.7 mi/4.3 km)
  • Marina Vallarta (3.3 mi/4.3 km)
  • Downtown Vallarta (4.1 mi/6.6 km)
  • Puerto Vallarta Botanical Gardens (0.7 mi/1.1 km)
  • Bay of Banderas (2 mi/3.2 km)
Business
  • More than 16,000 square feet of event space
  • Catering
  • Audiovisual equipment
  • Wi-Fi
  • Business center

The Westin Resort & Spa, Puerto Vallarta Rooms

Deluxe
Description not provided

Amenities

  • High-speed internet
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Pet friendly
Phone service
Activities
Outdoor pool
Fitness center or spa
Jacuzzi
Children's activities
Golf
Tennis
Tennis pro
Boating
Driving range
Horseback riding
Dining
Bar/Lounge
Restaurant
Coffee maker in room
Room service
Services
24 hour front desk
Business center
Laundry service
Express checkout
Childcare Service
Concierge desk
Multilingual
In-Room Safe
Shops/Commercial services
Meeting/Banquet facilities
Car rental desk
Boutiques
Barber/Beauty shop
Gift shop
Internet
High-speed internet
Parking
Free parking
Accessibility
Accessible facilities
Room
Safe
Mini bar
Free newspaper
Hairdryer in room
Ironing board

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Reviewer score 3.4 out of 5

Hotel Map

20.662 -105.2528
Nearby airports
Licenciado Gustavo Díaz Ordaz International Airport, (PVR), 2.00, MI;
Area description
Resort

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (213)

Ratings and reviews for The Westin Resort & Spa, Puerto Vallarta

Overall score

4.1 / 5
5.01.0
213 out of 213
Amenities:
4
Cleanliness:
4.3
Hotel staff:
4.5
Comfort:
4.3
Location:
4.3
Value:
4.1

87% would recommend to a friend.

Sort by:
Review of The Westin Resort & Spa, Puerto Vallarta

Reviewer score

5
5.01.0
nonametraveler1987
Business
N/A
Jan 16, 2015

I was sick the first three days

I got sick on the way down to Mexico probably from sitting in the USO all night before boarding my flight...anyways, the stay was awesome and the room was even better! I should know due to me spending the first 2.5 days sick in quarters. We had free room service and access to a bar located right outside of our room! Great stay!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: In Hotel

Bring lots of ones for tips. The staff will go out of their way to please you if your a good tipper.

Review of The Westin Resort & Spa, Puerto Vallarta

Reviewer score

1
5.01.0
NGT.834
Business
Boston
Jan 15, 2015

Ants and spiders all over!

We spent 5 nights around the new year at Puerto Vallarta, and were very excited about the hotel which by its high price supposed to be a very good hotel. I will save from you the overall feeling that the room is old, stinky, and broken (taps, furniture, shower, etc.) and will jump to the highlights.... When we arrived from the airport, at 15:10 pm, we've been told that the room is still not ready (so why check-in is after 3pm??) and we should wait around 30 minutes in the lobby. OK, we have waited 45 minutes. After that time asked again what's going on and we've been told the room is still not ready, and it might take another 20 minutes. That was outrages, and we've been offered to take a similar room, at the same floor. We agreed cause we really wanted to start our vacation. The next thing is that we've found in the morning ants and mini-spiders all over the room!! disgusting! and there were tons of them, not one or two. We approached the reception, that moved us to another room. Unfortunately this room was also full of those insects. Unbelievable!! And last but not least, one day we stayed until late at the room (we needed to get ready to a wedding) and when we left we putted the "Please clean the room" sign. I was also asking personally the woman in the floor to come to our room after the time we left. When we came back the sign we hanged wasn't on the door, and she left a note under the door that we didn't hang the sign, so she didn't clean the room!!! This was outrages, and we really can express our disappointment from this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
4
Location:
3
Value:
1
Trip purpose:

Business

Time-saving tip: In Hotel

The hotel will not tell you, but you can take a bus to the downtown in 7.5 pesos instead of paying 120 pesos to a taxi.

Review of The Westin Resort & Spa, Puerto Vallarta

Reviewer score

5
5.01.0
DanisMatt
Business
Modesto, California
Sep 30, 2014

Awesome hotel

I was totally impressed with the hospitality, the service was awesome, the pool area was great, and I was totally relaxed during my stsy

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short drive from hotel

La Bodeguita del Medio is an excellent Cuban restaurant. Great food! Great music!

Review of The Westin Resort & Spa, Puerto Vallarta

Reviewer score

4
5.01.0
B.A. Traveler
Business
San Diego, Ca
Jul 30, 2014

July Stay

We came to Puerto vallarta to do some research for a wedding we are having down here. Overall, our experience at The Westin was great. The food and drinks were great, if not a bit pricey, but I suppose that is to be expected at a big resort. The staff was friendly and helpful, particularly the bell boys, although the front desk staff was very slow. The rooms were great and clean, with awesome views of the beautiful pool. Our only complaint was our room had a portable air conditioned unit that did not function well. The hotel staff did not empty the chamber where the water collected. Luckily my fiancé knows a thing or two about them and that they need to be emptied or else we would have been in a swamp by the end of our stay. We ended up having to empty the chamber a couple times a day or else it would heat up our room and get extremely humid in there.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
3
Location:
4
Value:
5
Trip purpose:

Business

Review of The Westin Resort & Spa, Puerto Vallarta

Reviewer score

5
5.01.0
Family of 5 from Houston
Business
Houston Texas
Jul 26, 2014

Overall Great Hotel

This hotel was an excellent value and very clean. The pool area is perfect for families. We experienced 2 small problems during our stay. Both were fixed fast. Both times it was a lock on a door. the sliding glass door broke and was fixed in 5 minutes. The front door electronic locking device broke on our last night and took 3 service men and climbing the balcony to break in through sliding glass door to enter room. This took about 45 minutes but not for their not trying. I WOULD stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of The Westin Resort & Spa, Puerto Vallarta

Reviewer score

4
5.01.0
Roberto el viajero
Business
Dallas, Tx
Jul 21, 2014

Nice, but...

Pros: Nice room, great view, clean and spacious. Location is good, there are a lot of restaurants close by. Cons: No wireless internet in the room, only for 15 usd the day. Ridiculous! Elevators, lobby and internet areas were hot

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

Restaurant "El Coleguita", delicious sea food for decent prices

Review of The Westin Resort & Spa, Puerto Vallarta

Reviewer score

5
5.01.0
Caroline aka Charlene
Business
Apple Valley. CA
Jul 21, 2014

Absolutely wonderful

Excellent service from Esmeralda at front desk and Lino my bell boy my main made me towel bunnies bartenders I'm definitely coming back again next year

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Not Applicable

Go visit the Isla and snorkel

Review of The Westin Resort & Spa, Puerto Vallarta

Reviewer score

5
5.01.0
Kimconferencegoer
Business
San Francisco, Ca
Jul 17, 2014

Oasis in PV!

I had such a nice experience at this hotel! The staff was fantastic - superb service! And, the room was very comfortable and well-appointed. Awesome value!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

The wings and drinks at the pool bar were excellent!

Review of The Westin Resort & Spa, Puerto Vallarta

Reviewer score

4
5.01.0
Adam and Michelee
Business
Texas
Jul 10, 2014

Westin Puerto Vallarta

Absoulutely loved the staff and the room. We had an excellent view and loved the landscaping and pool.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Nightlife tip: Short drive from hotel

Rhythyms of the Night was an absolutely excellent show.

Review of The Westin Resort & Spa, Puerto Vallarta

Reviewer score

4
5.01.0
California Sunshine
Business
Bay Area, California
Jul 6, 2014

Relaxing family vacation

This was our second stay at the Westin in Puerto Vallarta, and it was very pleasant. The hotel is beautiful and the staff are very friendly and helpful. The hotel is very quiet and private. I traveled with my husband, son and dog- it was by far the most pet friendly hotel in Vallarta! They do not charge you a pet fee or clean up fee. We had the royal beach club suite and that was very nice as usual. The pools are always clean and spacious, and the beach is only a few feet beyond the pool area. The only reason I gave the Westin 4 stars is because the food is not good. The restaurant, El Palmar is okay, but the quality is not 4 stars. The breakfast and cocktail hour is very convenient for families, however, the food was either a hit or miss (it has a very repetitive menu). Breakfast is okay, but happy hour food is sometimes old. The best part about royal beach club is that you get unlimited well drinks. Overall, the Westin is a very nice hotel which is extremely family and pet friendly; however, the food is not 4-star quality.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short drive from hotel

Eat at La Langosta Feliz! It is by far the most delicious seafood restaurant in Vallarta and it is very affordable! (Get the 3 musketeers platter & try the sweet corn ice cream) you'll want to travel back to Vallarta just for this!

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