Casa Dona Susana - Adults Only

great roof top pool with nice view. wonderful service. wi-fi worked great at all playa los arcos hotels. don`t do the ai, lots of great restaurants near by

Always good. great location all inclusive drinks and bartenders were good buffet and snack bar good. If you stay 7 nights you get 2 coupons 1 dinner & 1 for bbq.

Nice hotel at a great location. Same owner as Playa Los Arcos and Los Arcos Suites, so you can use facilities at other hotels (like beach access). Wonderful rooftop pool and deck.. Rooms small. Bed large and fine. Bathroom could use an update. Hotel is quiet. A block from the beach and near a lot of great restaurants.

Very cheap place to stay at, so you cant really expect 5 star service and food, it is 2-3 stars for a reason. Good: The location of the hotel is awesome , beach is right there, downtown is right there for a nice night out. We felt very safe in the area, there were police patrolling the area so there wasn't one time in our stay in Mexico that we didn't feel safe there. Maid that cleaned our room did a excellent job every day, so our room was clean. One recommendation I will make is upgrade when you get there to a room with a balcony for extra $10 per night, its worth it. The rooftop pool is awesome, not many people know about it so you can relax there and enjoy the view, probably the best thing about this hotel and only reason why I might stay there again. The all inclusive option only cost us extra $28 per day so for that money the food and drinks were worth it, just don't expect much for dinners, we ended up going to local restaurants for dinners. Also this property is owned by Los Acros which has two more hotels across each street, and you can use their pools too, so that was nice. The crowd is a nice mix of American, Canadian, European and local tourists so you will always find somebody interesting to talk with. You can rent jet skies for $40 for 40 minutes you just have to negotiate with sales people on beach a bit, same thing for fishing tours they ask for $50 a hour, but out that $50 twenty dollars is commission to sales people, so negotiate a lot, or ask to speak to boat captain yourself. Everything there is negotiable, they start real high but work your magic and you will get it for half the asking price most of time. There are a lot of activities and trips you can take, from whale watching, to fishing to zip lines... so if willing you can stay very active there and check out a lot of cool stuff. Bad: Food for dinner was bad, it was old, felt reused. (but breakfast buffet was good, and lunch snacks were good too). Drinks are nothing special either they are too strong or just don't have a good taste, their choice of beer is Tecate light which is like MGD maybe, so very cheap, and Indigo I think that's how you spell it, which is dark beer. Another bad thing is the staff at the restaurant is more focused on the customers that are ordering of the menu, so you might need to wait 5-10 min to get a cup of coffee, some days. Beach is full of salespeople trying to sell you everything there from sunglasses to shrimp on a stick to weed, so that is Super Annoying. Bring a lot of singles for tips, from bartender to waiters to people bringing you your chairs at the beach, everybody expects a tip...

Too many better places with staff that care. The only good thing I can say about this hotel is that the beds are very comfortable. AC from other units placed right next to our window and they ran night and day with fan bearings screaming, Elevator was out most of the time as was the WiFi, the refrigerator did not work at all would not repalce it from vacant rooms. Do not waste your money on the all-inclusive because it is not and the beverage and food is not worth the time. We finally had enough and left to a quite hotel a block away for less with everything working.

Awesome rooftop pool, will definitely stay at this hotel again if we go back to Puerto Vallarta. Very close walking distance to everything.

This is the third year we have stayed here. Casa Dona is not a 5 star hotel, it is small, clean and in the heart of the best part of PV. The pool on the top floor is our favorite place to be and the hotel staff are very friendly.

nice stay. Comfortable beds. Close to alot of action. Coffee service would have been appreciated. A very easy hotel to stay at and enjoy the Romantic Zone. Would stay there again.

This is the second time we stayed at Casa Dona Susana. It is in a great location. It is a sister hotel to Los Arcos on the Beach, where we enjoyed breakfast and other meals every day with our all inclusive package. The rooftop pool is great with an awesome view and no kids allowed. Just a great place! We will be back again!

From the moment we walked into Susanas until we left, we were treated like royality. The rooms aren't ultra modern, but they are spacious and very clean and very Mexican ! Pedro and Emilio were wonderful in getting the beach chairs and umbrellas set up every day at 9 am prompt. They had our fresh beach towels ready, and they always had a smile. But the most important thing is location, location, location, this hotel and its sister properties are in the center of all the best restaurants, shopping etc. Very safe and well lit and the rooftop pool at Susanas is so beautiful what a view ! Cannot wait to go back.