Casa Dona Susana - Adults Only

Hotel Casa Dona Susana is not your top of the line hotel. The regular king rooms are rather small. However we received a free upgrade to a "suite" with Kitchenette + Balcony. The room was much bigger and came with a good sized mini fridge. The suite is still one bedroom with a bathroom, so it's similar to a bachelor apartment. After 2 days we received notice that the city was turning off the water at Casa Dona, so we had to move to another room at one of the 2 sister hotels. Victor (the manager) at the front desk was very helpful in finding a room that met our needs. We ended up staying the rest of the time at Los Arcos Suites (right across the street). This suite had a separate living room and kitchen, and they all have a nice balcony. I would highly recommend upgrading to the suite at los arcos if you can as it is only about 80 pesos more per night (in the low season) The pools at Los Arcos were are average and were often fairly dirty. However the rooftop pool at Casa Dona Susana was clean and beautiful. It was a great place to go to relax. If you are considering the "all inclusive" package, I would not recommend it. Their food was average at best, and the "national drinks" at the bar that were included were terrible. We ended up eating out 50% of the time, and hardly ever drank any liquor at the hotel. The beer was the only good drink they offer. This hotel was all about the location. We did not need a taxi for anything. The Malecon is right there, and so is most of the nightlife. Also very close to the gay/lesbian beach (blue chairs) and nightlife if you are looking for that. Service was always excellent, and we never had any issues with any request from staff at the front desk or at the restaurant. Late check out was also available with a courtesy room. We had a late flight at 6PM so it was nice to spend the afternoon at the hotel with the option of still taking a shower before leaving. We will definitely be back to Los Arcos/Casa Dona Susana!

Very comfortable beds, excellent location, wonderful staff. Loved the quiet pool on the roof, no kids splashing around, EVER! I'll definately stay at Casa Dona Susana again!

Room was clean, pool was nice. Bathroom was small, but okay. I went with the all-inclusive, very good value even though I like to eat and drink at the local restaurants in PV, food was good, not great, but the restaurant and bar staff were excellent. Location was great.

We've stayed at each of the three Playa Los Arcos properties multiple times, and location and use of the beach is the best in the area! Dona Susana is our pick now, due to the no kids policy (much quieter, especially during spring break season...) although this time I have a sneaking suspicion the others were sold out and they put a few kids over there. (not cool, bro, not cool.) We will be be back.

Awesome rooftop pool, will definitely stay at this hotel again if we go back to Puerto Vallarta. Very close walking distance to everything.

This is the third year we have stayed here. Casa Dona is not a 5 star hotel, it is small, clean and in the heart of the best part of PV. The pool on the top floor is our favorite place to be and the hotel staff are very friendly.

nice stay. Comfortable beds. Close to alot of action. Coffee service would have been appreciated. A very easy hotel to stay at and enjoy the Romantic Zone. Would stay there again.

i loved every bit of my stay. the location is perfect! the room was basic but had everything i needed - a mini refrigerator and stove, tv, comfortable king bed, a safe and was cleaned everyday. the place is so quiet, i had the gorgeous rooftop pool all to myself most times. you get access to two other los arcos hotel pools, (one that is right on the beach) and with a tip of your choosing the staff will set up lounge chairs on the beach and an umbrella wherever you like. can't wait to return.

This is the second time we stayed at Casa Dona Susana. It is in a great location. It is a sister hotel to Los Arcos on the Beach, where we enjoyed breakfast and other meals every day with our all inclusive package. The rooftop pool is great with an awesome view and no kids allowed. Just a great place! We will be back again!

From the moment we walked into Susanas until we left, we were treated like royality. The rooms aren't ultra modern, but they are spacious and very clean and very Mexican ! Pedro and Emilio were wonderful in getting the beach chairs and umbrellas set up every day at 9 am prompt. They had our fresh beach towels ready, and they always had a smile. But the most important thing is location, location, location, this hotel and its sister properties are in the center of all the best restaurants, shopping etc. Very safe and well lit and the rooftop pool at Susanas is so beautiful what a view ! Cannot wait to go back.