Canto Del Sol Plaza Vallarta All Inclusive

I have stayed at the Canto 8 times and loved it. My most recent stay was in Feb. 2012. The last 7 times I had a large comfortable sunny room looking over the tennis courts. This time I was given a room that had a bedroom window looking directly onto the hallway and everyone walking by could look right in. For this reason, I had to keep the curtins closed the entire week and the bedroom was extremely dark to say the least plus it had few lights. There was a balcony facing the street but it was in an area of no sun and offered no privacy. There was no WIFI at all the entire week and the old TV (no flat screen as advertised in their ads) barely got 3 channels clearly. The bath tub was cracked and worn and the entire room has not been updated in years. I give the cleaning staff excellent rating for their cleaning but the place is just dated, worn and needs updating badly. When I brought all of my concerns to the front desk (Marlon) and was given the run around and told to check back. I did this 4 days in a row and finally brought him up to the room. He said it was dark and would check on changing it. He then said that there were no other room options available and I would have to stay in that room. This is the first time in more than thirty years of traveling and staying all over the world that the service desk refused my request and ignored doing anything to make the situation better. I love the location and the cleaning staff. They are extremely caring and dedicated. One other thing to note is that most chairs around the pool, are always taken and the ones that are open are usually next to smokers so be prepared to smell smoke constantly.

Not only were the staff friendly & very helpful but they went out of their way to assist us with an airline issue we had (lost luggage). They assisted us in getting it back & really ensured we had an amazing trip. I have traveled around the world & no one has provided service as awesome as this, facilities & value were tops! Already booking next trip there! : )

Canto Del Sol is our favorite go to place in Mexico. Rates are affordable, centrally located for ease in accessing transportation or walk to destinations and staff are extremely friendly and helpful. Canto is working hard to polish their image and presentation to their customers in room accomodations and staff assistance. If you go, be sure to try their specialty dinners - a definite A+.

The hotel was clean and has a lot of activities. Staff was pushy about not leaving the hotel and participating in the timeshare presentation. Front desk staff was difficult to deal with at check in. Had to go back to the front deak 4 times and wait in line each time just to be told they were not ready for us yet. All ther staff was friendly.

Overall a good stay, had loads of fun, I was with 12 of us which made it fun. Bar needs to stay open past Midnight, as it shuts down then and gets pretty boring. Dont think I would have had as much fun if it was just 2 of us.

Close to shopping, attractions, downtown, excellent service.

Great location, if you are looking to limit costs on transportation in visiting the shopping/restaurant areas. It is about a five dollar cab ride, or 20 minute walk. The city is very safe and welcoming, there is no uneasiness walking downtown or exploring the area. The hotel staff was very accommodating and friendly, the rooms were cleaned sometimes up to twice a day. The resort was small, but big enough to allow you some privacy during the day, but also small enough to get to know make friends with other vacationers. We had a blast getting to know other travelers at the pool bar at night. The resort was family-friendly, but wasn't overwhelmed with younger kids running everywhere. The food was better than what you expect for a buffet, snacks were always available late at the snack bar by the pool, drinks and drink service was quick and very tasty. Servers were cruising the pool and beach area at all times to gather drink orders and were very quick to return them to you. The mattresses were a little uncomfortable, but manageable, the fitness center was not "state-of-the art" there were no treadmills, wobbly bikes, and old lifting equipment, but if you are a person who needs some exercise on vacation- the equipment will do and the community track is about 5-6 blocks away and allows you to be amongst the friendly community members and enjoy a scenic run/walk. The weather was perfect and sunny everyday, there was free entertainment almost every night with dinner, activities provided during the day, and adventures coordinators at the resort and a neighboring little stores across from the resort that were very accessible if you were interested in exploring or adventuring more in Puerto Vallarta. Overall, we enjoyed our experience and would definitely return to this resort. The staff and all-inclusive amenities are invaluable.

1- Hotel restaurant was closed due to the construction and only one was available for the whole resort. 2- Noisy rooms at night due to the construction. 3- No wireless internet was available although it is advertised. 4- Extremely cheap food was provided at the restaurant. This caused health issues for my partner. 5- Long lines and long waiting for the restaurant due to high number of people and only one restaurant available. 6- Broken safe in the room. So I had to carry my passport and money with me all the time. 7- Extremely dirty bathroom and toilet. No regular room service was provided. 8- I had to change two rooms because of the construction. 9- Extreme pressure to sell timeshare at the hotel. 10- Low quality of drinks at the bar although it is advertised otherwise. 11- Unsafe environment due to entering the local sale people and their pressure to sell. 12- Unavailability of facilities such as gym and tennis court and pressure to sell private instruction in order to use the court. 13 Finally and the worse: bugs in the bed which caused us skin issues.

This was my second time at this resort and, hopefully not my last. It was, just as explained, an average hotel and the price was right and I did not feel that I did not get what I paid for. I was, however, very disappointed with the internet service (that rarely worked) and the fact that my room was not clean until later afternoon (after 3:00 P.M.). The nightly entertainment was good, the service was great and if there was a problem that I mentioned (such as a not acceptable bathroom), it was quickly resolved (other than the internet).

Room was clean and bed was fairly comfortable. Good location to have an easy walk to downtown Vallarta. Buffet food was not good, salty and very americanized. The bar drinks were sweet and in order to get a regular strength drink had to ask for a double. Staff was very polite and eager to please.