Rate and special offer based on Check-in: May 22, 2015 Check-out: May 25, 2015

Dreams Puerto Aventuras Resort & Spa - All Inclusive

4 stars
View map of Carretera Chetumal KM 269, Caleta Xel-Ha Y Ave Playa, Puerto Aventuras, 77780

Hotel Overview

Reviewer score
4.0
out of 5
143 reviews
Perfect getaway

if you are looking for a clean hotel that has everyones best interest in mind, BOOK this hotel. YOU... See full review

  • Patrycja
  • Feb 15, 2015
Excellent staff service

This was our second visit to this hotel and we were once again very pleased with the overall hotel... See full review

  • Canadian family of four
  • Nov 23, 2014
All-inclusive modern Caribbean resort in Riviera Maya with spa
The Dreams Puerto Adventuras Resort & Spa offers the signature Dreams unlimited-luxury all-inclusive package. The grounds have beautiful white sand beaches and a plethora of high-end accommodations and amenities. Dreams Puerto Adventuras boasts five restaurants, four bars, a full service spa, fitness center and Explorer's Club for kids. The resort is positioned between Playa del Carmen and the Tulum Mayan ruins. This location means that you will have access to shopping, history and excitement during your stay.
Highlights:
  • Family-friendly with a kids club
  • Close to Playa del Carmen and Mayan ruins at Tulum
  • Access to Riviera Golf Club, designed by Robert Trent Jones II (fees apply)
  • Free Internet access
Rooms:

Suites at this Dreams resort are a blend of funky, retro and modern fabrics and colors, with luxurious dark wood accents and full marble baths. Standard amenities include one four-poster, king-sized canopy bed or two double-sized beds, a furnished balcony, daily mini-bar, satellite TV, robes, slippers, hair dryer, in-room climate control and twice daily maid service. Internet access is available for free. Upgrades to the preferred club suites include personalized concierge service, fine liquors, hors d'oeuvres and desserts, and upgraded bath amenities. Ask about the preferred club when booking your room.

Features:

Guests can take an introductory scuba lesson in the pool, snorkel, windsurf, kayak, jump on the ocean trampoline, go euro-bungee jumping, play bocce ball, beach volleyball, billiards, or take a dance lesson. For a fee, visit the nearby Riviera Golf Club, a course designed by Robert Trent Jones II, or plan a diving trip with the Gold Palm certified diving center. Kids enjoy the Explorer's Club, a secured and supervised program that gives kids the chance to participate in daily activities. Sand castle contests, storytelling and music, treasure hunts, arts and crafts, video games and a weekly tent campout on the beach are just a few of the things that kids will have the opportunity to do. Visitors can also interact, swim and kayak with the dolphins and manatees at Dolphin Dreams by Dolphin Discovery.


A complimentary, interactive Dreams Digital Network mobile app that allows guests to stay connected is also on offer.

Transportation
  • Cancun International Airport (39 mi/64 km)
Attractions
  • Playa del Carmen (5 mi/9.5 km)
  • Tulum pyramids (37 mi/60 km)
  • Chichen Itza (128 mi/207 km)
Business­
  • 1,646 square foot ballroom accommodates up to 120 guests
  • Free wireless Internet access
  • Audiovisual equipment is available for a fee

Dreams Puerto Aventuras Resort & Spa - All Inclusive Rooms

Preferred Club Dolphin View
Rooms located on the penthouse floor consist of one canopy king size bed or two double beds, closet, desk, sofa, full bathroom with shower, water closet and double vanities, and private furnished terrace or balcony. o Superior amenities include bathrobes & slippers, 32" cable-TV with MP3 player docking station, air-conditioning with in-room climate control, CD/DVD player, direct dial telephone, alarm clock, electronic in-room safe, iron & ironing board, hair dryer, coffee/tea maker, mini-bar refreshed with beer, soft drinks, and bottled water, pillow menu, superior room service menu, wider selection of mini-bar items, and access to Preferred Club
Deluxe Dolphin View
Spacious rooms with private balcony, one king-size bed or two double beds, closed, desk, sofa, full bathroom with shower , water closed and double vanities, and private furnished terrace or balcony. Superior amenities include bathrobes & slippers 27'' cable-TV with MP3 player doking station, air- conditioning with in-room climate control , CD/ DVD player, direct dial telephone, alarm clock, electronic in-room safe, cable tv, iron and ironing board, coffee/tea maker, hair dryer, mini-bar refreshed with beer, soft drinks and botled of water. Room size 422 SQ FT,39 sq mts, balcony 531 SQ FT
Family Garden View 444 Sq.Ft
444 sq ft / 41 sq mts. Garden (view to natural sites including pool & gardens ). Rooms consist of two double beds, closet, desk, hideaway sofa, full bathroom with shower, water closet and double vanities, and private furnished terrace or balcony. Superior amenities include bathrobes & slippers, 26" cable-TV with MP3 player docking station, air-conditioning with in-room climate control, CD/DVD player, direct dial telephone, alarm clock, electronic in-room safe, iron & ironing board, hair dryer, coffee/tea maker, mini-bar refreshed with beer, soft drinks, and bottled water. Max Occ 2 Adults and 2 Kids or 3 adults and 3 kinds.
Preferred Club Ocean View 422 Sq.Ft
422 sq ft / 39 sq mts. Impressive views to the ocean. Rooms located on the penthouse floor consist of one canopy king size bed or two double beds, closet, desk, sofa, full bathroom with shower, water closet and double vanities, and private furnished terrace or balcony. o Superior amenities include bathrobes & slippers, 32" cable-TV with MP3 player docking station, air-conditioning with in-room climate control, CD/DVD player, direct dial telephone, alarm clock, electronic in-room safe, iron & ironing board, hair dryer, coffee/tea maker, mini-bar refreshed with beer, soft drinks, and bottled water, pillow menu, superior room service menu, wider selection of mini-bar items, and access to Preferred Club.
Deluxe Ocean View with Private Balcony, 422 Sq.Ft
Spacious and spectacular ocean view rooms , rooms are equipped with one king-size bed or two double beds, closed, desk, sofa, full bathroom with shower , water closed and double vanities, and private furnished terrace or balcony. Superior amenities include bathrobes & slippers 27'' cable-TV with MP3 player doking station, air- conditioning with in-room climate control , CD/ DVD player, direct dial telephone, alarm clock, electronic in-room safe, cable tv, iron and ironing board, coffee/tea maker, hair dryer, mini-bar refreshed with beer, soft drinks and botled of water. Room size 422 SQ FT,39 sq mts, balcony 531 SQ FT

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Outdoor pool
General
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
Laundry service
In-Room Safe
Tour desk
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Parking
Free parking

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Hotel Map

20.5017 -87.2216
Area served
Dreams Puerto Aventuras Resort & Spa is located 15 minutes south of Playa del Carmen in Puerto Aventuras on a private beach north of the Mayan ruins of Xcaret and Tulum. 60 minutes from Cancun International Airport.
Nearby airports
Cancun International Airport at 60 minutes/87 Kms
Area description
Dreams Puerto Aventuras Riviera Maya is located on a private beach 15 minutes south of Playa del Carmen in Puerto Aventuras and north of the Mayan ruins of Tulum. Puerto Aventuras is a resort community that features a 9-hole golf course and an eclectic collection of shops, restaurants and even a dolphinarium. 60 minutes from Cancun International Airport and close to the main sites of interest.

Meeting facilities

Meeting Info
Commited to provide a professional experience for groups, Dreams Puerto Aventuras offers two halls for events : Playa 1 and Playa 2... Room Playa 1 SQ FT 807 Height FT 10 Room Playa 2 SQ FT 839 Height FT 10 Foyer SQ FT 387 Height FT 10

Dining

Oceana
- Fresh gourmet seafood. Adults only.- A la carte- Marina side- Casual elegance - Neat attire. Long pants for men- Hours: open for dinner from 6:30pm - 11:00pm
Barefoot
- Delicious burgers and hot dogs served in an outdoor terrace- Beachside- Hours: open daily from 11:00 am - 6:00 pm
Gohan
- Stop and grab some sushi at this A la carte sushi lounge- Casual attire- Hours: Open daily from 6:30 pm -11:00 pm
Manatees
- Swim up Bar located on the adults only area- Hours: 10:00 am - 06:00 pm
Sugar Reef
- Poolside Swim up Bar- Hours: 10:00 am - 11:00 pm
Barracuda
- Beachside Bar- Hours: 10:00 am -06:00 pm
Desires
- Enjoy the night in a sports bar lounge ambience, serving international and national beverages.Casual attire- Hours: 06:00 pm - 1:00 am
Seaside Grill
A la carte. - Steak and Grilled specialties - Casual attire- Open daily for lunch and dinner- Lunch 11:00 am - 5:00 pm Dinner 6:30 pm - 11:00 pm
El Patio
- A la carte. Delectable Mexican cuisine- Casual attire- Open daily for dinner- Dinner from 06:30 pm -11:00 pm
Portofino
- A la Carte, fresh italian specialties- Air conditioning and outdoor service available at the terrace - Casual elegance - Neat attire. Long pants for men- Hours: open for dinner from 06:00 pm - 11:00 pm

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Dreams Puerto Aventuras Resort & Spa - All Inclusive

Overall score

4 / 5
5.01.0
143 out of 143
Amenities:
4.2
Cleanliness:
4.5
Hotel staff:
4.6
Comfort:
4.4
Location:
3.9
Value:
4.3

83% would recommend to a friend.

Sort by:
Review of Dreams Puerto Aventuras Resort & Spa - All Inclusive

Reviewer score

5
5.01.0
Patrycja
Business
Round Lake
Feb 15, 2015

Perfect getaway

if you are looking for a clean hotel that has everyones best interest in mind, BOOK this hotel. YOU WILL LOVE IT.. the hotel has two sides, one for adults and the other one for families, the adult pool is huge, clean and quiet.. the family one is entertaining if you do have kids and can appreciate a little screaming. Food was delicious, everything was clean. Staff beyond nice.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Review of Dreams Puerto Aventuras Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
Canadian family of four
Business
Toronto, Canada
Nov 23, 2014

Excellent staff service

This was our second visit to this hotel and we were once again very pleased with the overall hotel hospitality service given to us and to our children. the staff were always friendly, humble and eager to please. The rooms did unfortunately have a pretty noticeable musty smell due to the humidity and hot temperatures but this seems to be an inherent issue with many hotels in Mexico. If you have children, the kids zone activities is a real differentiator and we would visit this resort again in the future. From a price point compared to other similar type resorts, if you book early, you can't beat the price point.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
3
Location:
3
Value:
4
Trip purpose:

Business

Review of Dreams Puerto Aventuras Resort & Spa - All Inclusive

Reviewer score

3
5.01.0
vja3
Business
NY, NY
Nov 21, 2014

Mostly Good

Resort was mostly good. Generally clean and looked good. Both beach and pool were a little on the small side, but otherwise nice. One problem prevents me from rating this hotel better. One night we had a pretty strong rain storm (but not a hurricane/tropical storm). During the night our room was completely flooded which we discovered when we woke up in the morning to find virtually the entire floor covered by water. A towel was balled up outside our room door. First, this should not have happened. Fortunately, we didn't have any items damaged. Second, there was never even an apology for the problem. Just a cleanup job by the maids that included put wet rugs back on our floor. This incident was a shame, because otherwise the resort is pretty good at its price point.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
1
Hotel staff:
3
Comfort:
1
Location:
3
Value:
3
Trip purpose:

Business

Dining tip: In Hotel

Skip the sushi bar. Awful. Other restaurants are all decent or better.

Review of Dreams Puerto Aventuras Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
D n G
Business
So California
Sep 27, 2014

4 Stars

Good location with nice beach access. Food and drinks were all good. Omelet station in the morning, buffet or hamburger station outside for lunch, a la cart restaurants at night. No need for reservations or wristbands like other all inclusives. Room was nice and clean. 24 hour room service was a plus since we had a few rainy days. A lot of fun and entertainment geared for kids. This is not the best choice if you are a couple looking for quiet time. Be prepared for kids. Staff was excellent and very accommodating which made this an overall good trip!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Money-saving tip: Not Applicable

Arrange your own transportation to and from the airport to save money. We used Canada Transfers. You can book them online. Service was top notch. Order beers for your 1 hour ride to the resort!

Review of Dreams Puerto Aventuras Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
Bostonians who loves Mex
Business
Boston, MA
Jul 21, 2014

Little getaway

The staff was very attentive for most part !!! Even though there was only one elevator working throughout our stay which made things a little stressful. But we took the stairs ... Stayed on the 5th floor ! Roe, Jorge, Ana (works in the omelette station), Carlos, Emilio (front desk) and Diana (front desk) are extremely nice !!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Dreams Puerto Aventuras Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
Scrappy1
Business
NY
Jul 5, 2014

Ordinary

First off, The staff was amazing. The hotel was extremely clean. Downfall lots o seaweed in the ocean and limited activities.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Review of Dreams Puerto Aventuras Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
Georgie George
Business
Sonora, Mexico
Dec 2, 2013

Nice hotel with excellent staff

Stayed here for a couple of nights with my wife. The Hotel is in very good condition overall although we noticed some humidity in the linen sets. They seem to have a very good plan set up for couples with children. The area of only adults pool is nice and will benefit from a little extra beds there. Staff at all restaurants was fantastic and the food was 1st class also. With a little bit more of beach this would be a more than perfect place to vacation with or without children

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
5
Comfort:
3
Location:
3
Value:
4
Trip purpose:

Business

Entertainment tip: Short drive from hotel

Playa del Carment, a lot of nice places for shopping and dining

Review of Dreams Puerto Aventuras Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
Georgie George
Business
Sonora, Mexico
Nov 25, 2013

What a wonderful service

Stayed two nights, very roomy and clean, food is first class and everyone is so kind and interested in make you comfortable.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Entertainment tip: In Hotel

Swiim with dolphins

Review of Dreams Puerto Aventuras Resort & Spa - All Inclusive

Reviewer score

3
5.01.0
Robins travels
Business
michigan
Nov 20, 2013

Customer Service Terrible

Got to Dreams at 12:30 Told "room not ready until 3:00" No problem, went to lunch. Not until 3:00 were we told we "had no availability tonight due to renovations" They were shipping us to another hotel - Wait Again! Got to new Hotel- Barceló Palace which was a really nice hotel by the way - DId not know we were coming - Did not get anything from Dreams. Barceló had to initiate contact with Dreams to even start the check in process Waiting again for Dreams to contact them. Had to wait for a room to be ready because they did not know we were coming! Finally a room around 5:30. Wasted 1 whole day of our 4 night vacation because we had to wait around the next morning to go back to the Dreams Compensation - 2x 25 minute massages and the promise of a ocean view room on the 6th floor Never got the room upgrade. Hotel in desperate need of renovations. Adult pool nice Beach small but ok Food and Drinks decent. If you have issues - a pain to get resolved.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
1
Comfort:
3
Location:
2
Value:
2
Trip purpose:

Business

Review of Dreams Puerto Aventuras Resort & Spa - All Inclusive

Reviewer score

5
5.01.0
RocketMan
Business
Alabama, USA
Jun 15, 2013

Relaxing Bacation Stay.

My wife and i had a great experiance at dreams puerto adventuras. The salt water pool has a lot of tropical fish to swim with, and the chefs special pasta at portafino was the best pasta we have ever had.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

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