Rate and special offer based on Check-in: Dec 14, 2014 Check-out: Dec 17, 2014

Valentin Imperial Maya- Adults Only All Inclusive

5 stars
Carretera Chetumal Puerto Juarez, KM 311 +500, Playa del Carmen, 77710
Hotel Overview
Reviewer score
4.5
out of 5
642 reviews
Great value and great vacation!

This hotel is wonderful. The entire property is similar to a botanical garden. The staff is very... See full review

  • Excited Florida Traveler
  • Oct 28, 2014
Most fun ever!!!!

My husband and I stayed with 2 other couples in October of 2014. Right from the beginning of our... See full review

  • CharlaB53072
  • Oct 21, 2014
The Valentin brand has been managing family-oriented hotels since 1966, but Valentin Imperial Maya caters solely to the adult crowd, in the paradise-like setting of Mexico's Riviera Maya. Stroll through quiet gardens or paddle in the free-form pool beside thatched lanais, greeted by staff in traditional floral dress. With full kitchenettes, complimentary Wi-Fi, and a ready-stocked-and complimentary-mini-bar, guests can come and go freely on vacation or handle business at their own pace. Enjoy Quintana Roo in peace, with Swedish massages and a spectrum of all-inclusive benefits dining at restaurants like French gourmet L'Alsace or tasting Thai-Indonesion fusions at Taman Sari.

Key facts
  • 540 suites
  • 8 restaurants, including Il Olivio, Ginger, L'Alsace and The Corner
  • 11 bars, including Sun & Moon, Heaven & Earth and Sunrise & Sunset
  • 12,000-square-feet of conference and event spaces
  • Spa
  • Hair/beauty salon
  • Fitness center
  • Tennis
  • Complimentary Wi-Fi
Neighborhood
About 20 minutes north of buzzing Riviera Maya resort Playa del Carmen, the Valentin Imperial hotel is based on Playa del Secreto beach, a private stretch of coastline. Playa del Carmen is a feast for the eyes if you're hungry for souvenir shopping, with local handcrafts, accessories and jewelry available, while the lively nightlife here is centered around 5th Avenue. Cancun International Airport (CUN) is 25 minutes away by car, and you can ride north to Cancun for access to the wider Quintana Roo area.
Hints and tips
Make your daily beach excursions easier by booking a Golden Swim-Up room. These venues are a bit more private, although some travelers prefer the views from the upper level floors.

If it's your anniversary, be sure to let the concierge know so that you get the extra special treatment; you may even return from a day of scuba diving or jungle trekking to discover a complementary bottle of wine!

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Valentin Imperial Maya- Adults Only All Inclusive Rooms

Standard features for all room categories
-Private furnished terrace or balcony -Full marble bathrooms -Separate shower cabin -Separate Toilet -Vanity mirror -Hair dryer & Scale -Bathrobes & Slippers -Phone in bathroom -Satellite TV -Air Conditioning with in-room climate control & Ceiling fan -Radio/Alarm Clock with I-Pod dock -Direct dial telephone with voice mail -Free High speed Internet connection -Electronic in-room safe (laptop size) -Coffee maker set -Mini bar -Iron & Ironing board -Turn down service available from Silver Jr Suite -Umbrella
Imperial One Bedroom Suite
1.032 feet2.Large suites with separate living room with sofa-bed. Roof terrace is complete with outdoor hot tub and large enough to host a small cocktail party. Located in buildings 2-8, these corner units provide impressive views of the Resort. All Imperial Suites have King bed only and two bathrooms, one with a double Jacuzzi. Living room features a second TV with dolby surround sound and a dining space. Perfect for the guest looking for the ultimate in luxury, service and personal attention. Privilege amenities are included. No double beds or Handicap rooms in this category. -King size bed -Separate living room -Sofa bed in living room -2 Bathrooms including 1 oversized bathroom with open concept and double jacuzzi -Private and furnished terrace with outdoor Hot Tub -DVD player with Dolby Surround System in living room
Suite Diamond & Imperial offer the same services but are not identical and have a different room distribution.
Golden Swim-Up Jr. Suites
656 Sq Ft. Junior Suites with oversized terrace that faces the pool. Located in buildings 6, 7 and 8. These large Golden Jr. Suite Privilege, are on the ground floor and offer two doubles or one king bed. An oval double jacuzzi separates the bedroom from the bathroom. Large sitting area with 2nd TV makes one feel at home. These ideally situated suites are directly in front of a pool with only a patio, a patch of grass and two chaise lounges separating the suite from the welcoming water. Perfect for the guest who wants to feel as if the pool is an extension of their suite. -King size or 2 Double beds -Jacuzzi for two -Double vanities -2 Satellite TVs, (1 LCD) -Division between living room and bedroom and closed bathroom -Furnished (2 lounge chairs) terrace -Direct access to the swim-up pool from terrace garden -Pillow Menu -3 Handicapped rooms available
Honeymoon Junior Suite
624 Sq Ft.All Jr Suites have oversized jacuzzi, balcony or terrace. Enjoy an oceanfront location directly on the beach, but the view of the ocean may be obstructed by vegetation and is not guaranteed. Located in building 9-14, these Junior Suites are equipped with one king bed. The ultimate in romance is incorporated by a huge tile jacuzzi in the corner of the suite that may be accessed from either the terrace/balcony or the bathroom. Bathroom has a separate toilet area with a bidet for total privacy. Perfect for the guests looking to spend a lot of time enjoying their suite and those who do not want to walk to the beach. No double beds or handicap rooms in this category. -King bed only -Double vanities -Super sized Jacuzzi with panoramic mirror windows -Separate shower cabin with Rain Shower -LCD Satellite Television
Diamond Suite Privilege (Privilege Package Included)
1.032 Sq Ft. Large suites provide a separate living room and a roof terrace. Located in buildings 1 - 5, these corner units provide the best views of the Caribbean and the resort. All Diamond Suites have King bed only and feature a double Jacuzzi in the bathroom. Living room features a second TV. Perfect for the guest looking for that extra space, service and personal attention. Privilege amenities are included. No double beds or Handicap rooms in this category.
King size bed Separate living room Sofa bed in living room Private and furnished terrace. Jacuzzi in bathroom DVD player with Dolby Surround System Privilege amenities included.
Suite Diamond & Imperial offer the same services but are not identical and have a different room distribution.
Deluxe Junior Suites
516 Sq Ft. Jr. Suites with pool or garden view and balcony or terrace. The majority of the Deluxe Junior Suites are located in buildings 3, 4 and 5 with a few scattered in buildings 1 and 2. Deluxe Junior suites are equipped with either two double beds or one king. These rooms are perfect for friends/family because there is total privacy between the bedroom and bathroom. Handicap rooms available. -Hydro massage bathtub -Single vanity -3 handicapped rooms available
Silver Junior Suites
516 Sq Ft. Jr. Suites with pool or garden view and balcony or terrace. The Silver room category is the closest to the main lobby bar & restaurants. All Silver junior suites are equipped with one king bed and offer a romantic ambiance with a double jacuzzi that separates the bedroom from bathroom. A beautifully appointed junior suite for guests who want to be close to the restaurants, Lobby and pool. No double beds or handicap rooms in this category.
-King-size bed only -Jacuzzi for two -Open Bathroom Concept -Double vanities
Golden Jr Suites
656 Sq Ft. Junior Suites overlook the pool and have balconies. Located in buildings 6, 7, and 8, these large Golden Junior Suites offer two double beds or one king on the second floor. All thirds floor rooms are available with King bed only. An oval double jacuzzi separates the bedroom from bathroom (with bidet). Large sitting area with 2nd TV makes one feel at home. These ideally situated suites have a pool view, but also overlook a lagoon bounding with birds and nature. Perfect for the person who likes to have a coffee or drinks on the balcony and enjoy the sounds and sights of the resort. No handicap rooms in this category.
-King bed or 2 double beds on 2nd floor, King beds on 3rd floor. -Jacuzzi for two -Double vanities -Separate toilet with bidet -Division between living room and bedroom and closed bathroom on 2nd floor -2 Satellite TVs, (1 LCD) -Pillow Menu

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Outdoor pool
General
Concierge
Elevators
Activities
Outdoor pool
Fitness Center
Spa
Game room
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Hotel Map

20.77 -86.951
Area served
Playa Del Carmen
Nearby airports
Cancun International Airport
Area description
Resort is located 25 minutes from International Cancun Airport, 30 minutes frome Cancun and 20 minutes from Playa del Carmen.

Dining

The Corner
More than a dinner, a unique dining experience. This restaurant has been created to offer you the most respected culinary trends. We have chosen unique ingredients to create our menu. Elegant and comfortable, combined with attentiveness in service, are the perfect setting for a pleasant evening or the prelude to an unforgettable experience. Dinner from 6:00 PM until 10:30 PM
Mar y Tierra
Beach restaurant offering Breakfast buffet from 10AM until noon; buffet lunch from Noon until 4:30PM.
Taman Sari
Indonesian Restaurant open from 6 - 10:30 PM. Resort evening casual: Night Casual: Dresses, blouses, skirts, jeans (not torn nor ragged), dress shoes, elegant sandals. Long pants, shirt with collar and long or short sleeves closed shoes or elegant sandals.
Le Marche
Main buffet restaurant, international cuisine serves breakfast from 7 - 11 am ; Lunch from noon until 6pm (a la carte service from 4-6PM). Resort Day Casual: Dress shorts or jeans. Swimwear must be dry and covered. No bare feet.
Il Olivo
Italian restaurant open from 6 - 10:30 PM. Resort evening casual, Night Elegance: dresses, blouses, skirts, jeans (not torn nor ragged) dress shoes, elegant sandals. Long pants only, shirt with collar and long or short sleeves elegant shoes.
L'Alsace
French Restaurant open from 6 - 10:30 PM. Night Elegance: Dresses, blouses, skirts, jeans (not torn nor ragged) dress shoes, elegant sandals. Long pants only, shirt with collar and long or short sleeves elegant shoes.
Ginger
Japanese Restaurant open from 6 - 10:30 PM. Resort evening casual, Night Elegance: Dresses, blouses, skirts, jeans (not torn nor ragged) dress shoes, elegant sandals. Long pants only, shirt with collar and long or short sleeves elegant shoes.
La Hacienda
Mexican Restaurant open from 6 - 10:30 PM. Resort evening casual, Night Casual: Dresses, blouses, skirts, jeans (not torn nor ragged), dress shoes, elegant sandals. Long pants, shirt with collar and long or short sleeves closed shoes or elegant sandals.
Tierra
Steak House Grill open from 6 - 10:30 PM. Resort evening casual, Night Casual: Dresses, blouses, skirts, jeans (not torn nor ragged), dress shoes, elegant sandals. Long pants, Bermudas, shirt with collar and long or short sleeves closed shoes or elegant sandals.
Mar
Open from 6 - 10:30 PM. Resort evening casual, Night Casual: Dresses, blouses, skirts, jeans (not torn nor ragged), dress shoes, elegant sandals. Long pants, Bermudas, shirt with collar and long or short sleeves closed shoes or elegant sandals.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (642)

Ratings and reviews for Valentin Imperial Maya- Adults Only All Inclusive

Overall score

4.5 / 5
5.01.0
642 out of 642
Amenities:
4.5
Room cleanliness:
4.7
Hotel staff:
4.7
Room comfort:
4.6
Location:
4.5
Value:
4.5

94% would recommend to a friend.

Sort by:
Review of Valentin Imperial Maya- Adults Only All Inclusive

Reviewer score

4
5.01.0
Mexico traveler 2
Business
Rochester, NY
Nov 22, 2014

2nd time there

Overall excellent experience. Ge rounds, facilities , pools and restaurants are top notch. Disappointed with temporary loss of water supply to the hotel, but it was restored in a reasonable amount of time.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Review of Valentin Imperial Maya- Adults Only All Inclusive

Reviewer score

4
5.01.0
LukeT
Business
Chicago, IL
Nov 20, 2014

Overall Good

In all honesty I expected more for Adults Only resort. Overall nice, clean, food was good, day activities are lot of fun. Resort needs more Don Julio - they always seemed to run out of it. Easy to schedule restaurant reservations.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Review of Valentin Imperial Maya- Adults Only All Inclusive

Reviewer score

4
5.01.0
BPES
Business
Rochester, NY
Nov 19, 2014

Beautiful grounds, lots of pools, excellent service

The beach is fabulous and the staff was always there to bring you drinks and offer entertainment options. The restaurants were great, especially the French. We had an ocean front room with a huge jacuzzi that we actually used.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Entertainment tip: Short walk from hotel

Really nice, quiet pool in front of the buildings shaped like a horseshoe. The staff even served snacked.

Review of Valentin Imperial Maya- Adults Only All Inclusive

Reviewer score

2
5.01.0
Adrchick
Business
Burbank, CA
Nov 16, 2014

Spent our anniversary in two double beds. Seriously?!

We arrived for our anniversary on Wednesday and was told that we would be spending our celebration in a room with two double beds instead of the king size bed and style of room I had reserved and prepaid for. Three days later (and two days before departure) we finally got the room we purchased. It is gorgeous but getting it was one of the most frustrating experiences I've ever had while traveling, and I have traveled the world. The manager at the front desk laughed at me when I said this was unacceptable. Then the other manager took care of us 3 days later and for our "inconvenience" made us a reservation for dinner. Wow. Another "reward" was not having our new room cleaned by the time we returned from an excursion at 3pm. The resort grounds are gorgeous and the food is quite good. The gourmet package special dinner we reserved was amazing. So there's a lot that's good here and a lot that is completely unacceptable for a resort of this caliber. I will not return here because of the room and cleaning issues and the complete lack of trying to make it right by the management. As a result I can't really recommend this hotel, which is a shame because it truly is beautiful.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
2
Hotel staff:
2
Room comfort:
4
Location:
4
Value:
2
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Go to Rio Secreto and get the tour of the caves there. It is awe inspiring.

Review of Valentin Imperial Maya- Adults Only All Inclusive

Reviewer score

5
5.01.0
Excited Florida Traveler
Business
Lake Worth, FL
Oct 28, 2014

Great value and great vacation!

This hotel is wonderful. The entire property is similar to a botanical garden. The staff is very friendly and the activities are fun. I would highly recommend it!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Valentin Imperial Maya- Adults Only All Inclusive

Reviewer score

5
5.01.0
CharlaB53072
Business
Wisconsin
Oct 21, 2014

Most fun ever!!!!

My husband and I stayed with 2 other couples in October of 2014. Right from the beginning of our trip it was perfect check in was fast and easy. The staff went above and beyond to make us feel welcome and at home!! We enjoyed all of the food and drinks. The restaurants were great. The grounds were beautiful!! Would return in a heart beat!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Valentin Imperial Maya- Adults Only All Inclusive

Reviewer score

5
5.01.0
Didn't burn
Business
Boston
Oct 19, 2014

I would return !

We hung at the beach most of the time because it was noisy at the pool with games, boisterous guests - with 2 swim up bars and unlimited drinks it was expected! The beach was quiet, plenty of shade, waves just big enough to make it fun, and pleasant drink service as needed. Overall food and service was excellent. Our room was ground level and it did smell moldy upon entering every time but not once inside for a while. Bed was very comfortable. I would return.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Nightlife tip: In Hotel

Get up to watch the sunrise and go to bed early. Night life at the resort was lame.

Review of Valentin Imperial Maya- Adults Only All Inclusive

Reviewer score

4
5.01.0
ivfmommyx3
Business
SouthEast MA
Oct 16, 2014

Amazing and relaxing getaway

our 10th anniversary trip to the Valentin Imperial Playa was fantastic. From our room in building 1 to the spectacular pool to the dining options, we had a great time. Our room overlooked the jungle which was lush and green! We were close to the main lobby, central plaza and restaurants, and a short walk to the pool and beach. The pool bars were easily accessible and were able to get a drink quickly. Breakfast and lunch buffets were plentiful and the selection was robust. The restaurants were more upscale, especially the French L'Alsace (sp) where dining was a long experience. Would definitely keep this resort in mind for a future trip

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Money-saving tip: In Hotel

no need to upgrade to an 'ocean front' room as none of the rooms were actually ocean front, its still a walk to the beach. Best views are on the upper floors and buildings 4 and 5 are probably the closest to the pool and entertainment venues

Review of Valentin Imperial Maya- Adults Only All Inclusive

Reviewer score

5
5.01.0
MMG9
Business
Baltimore, MD
Oct 13, 2014

Anniversary getaway

My husband and I loved every minute at the Valentin. The pool and pool activity staff were amazing! The restaurants were also delicious with very polite wait staff.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Valentin Imperial Maya- Adults Only All Inclusive

Reviewer score

4
5.01.0
alexyue
Business
LA California
Oct 12, 2014

Nice vacation

Very good hotel, security is good. Food is OK, drinks are funny.. Cannot swim in the beach

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
2
Value:
4
Trip purpose:

Business

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