Sandos Riviera Select Club - Adults Only All Inclusive - Playa del Carmen

IT is the right place to go with familiy or couple!!

Our room was nice, clean, but had a lingering odor that didn't go away, mold or mildew. The safe needed programming 3 times due to malfunctioning. TV remote worked only the first night. Otherwise the room was spacious and comfortable. Beds are a rather hard. Some of the staff was exceptional and some just very average, if not helpful. Very good food. We enjoyed the venues and the dining room staff. Marguarita in Fesitval and Daniel in Piedmont in the evening were delightful. Lots of amenities. Entertainment was very good and the beach was absolutely beyond, wonderful! All in all, we enjoyed our stay .

The hotel was nice and we appreciated the Adult-only area for the quiet. The beach was great for relaxing. The food was not good. We were enticed to listen a long 2.5 hour high pressure membership sales schpell, when promised it would be no longer than 30 to 45 minutes. However, the regular hotel staff were friendly and gracious! I don't know if all All-Inclusive's are like this hotel, but I think we discovered that perhaps we are not the All Inclusive types... We traveled to Xichen Itza (amazing) with a tour group (ok, but tour guide was excellent) and Tulum (spectacular history and a fantastic public beach with snorkeling and terrific beach side bar) in our rented car (which we only used this one time... something to consider).

The hotel is spotless and beautiful. The employees are the best. The Adult section is really nice, but as people have said, it is a long walk to the beach. But after all the choices of food and bars, it was nice to walk. The resort had many animals and apear to be well taken care of. We would return to this resort again.

This hotel is advertised as 'Adults Only', and it is not true. There is a section at the hotel that is for adults only, but that is only one swimming pool! At the beach, even though there is a section for adults only, it was full of children with no adult supervision. The restaurants are also incorrectly advertised as 'Adults Only'. This was not the only bad thing. We had an issue with the room key, and we had to go EIGHT times to the reception since not a single employee was able to walk with us to the room, so we had to walk every single time to the reception for getting the key changed. All the restaurants have to be booked in advance, almost 24 hours before dinner time. This makes an unflexible customer experience. But imagine the frustration we had when we saw people arriving to the restaurant with NO RESERVATIONS! So what's the point of making a reservation when it's not needed? Lastly, for the price I paid for this hotel, I could easily got a better deal in some other one. Alcohol was not great, food was not great. Only cheap pieces of meat and cheap alcohol in all cocktails!

I spent a lot of time looking for a great place for my husband and I to spend a long weekend to get away and relax after too much working. We ended up choosing this resort based on reviews and a suggestion of a friend. Pros Breakfast buffet is great Buffets in general much better than the restaurants SPA Pool. Go there if you want to relax and have some peace and quiet. Really nice. We discovered on our way out. Adult section- we stayed in the select adult area and we were happy we did. It was nice and quiet and a great escape. Hot tub/bath in room. We used this almost everyday. It was huge. Beach (anywhere in Playa del Carmen) is SPECTACULAR Adult section lounge section on beach is great. Quiet, no one bothers you except the barmaid to take drink orders. Very large- which meant that even though there were a lot of people there, it never seemed like it. Cons Restaurant food felt like it was very low quality and that they microwaved most of it. If you order meet, as for it to be red. They will still overcook it, but it will be edible. Mine was burnt and dark brown throughout for a medium. Drinks- low quality. Ask for high quality the entire time. We got headaches immediately after having a drink. In general the food felt really cheap. Seriously, don't even get "reservations" for the restaurants. They are always "booked" and it is not worth it. Our room was only half-cleaned one of the 3 days we were there. Overall, if the food was better, I would probably overlook most other things. In general, it is a fine place and if you don't want to think- this place is just as good as any other of these style resorts. The next time, we will stay in a hotel in playa del carmen on the beach that is not part of an all-inclusive. We did not use the pools but spent the days on the beach playing volleyball and swimming. Mexico has such spectacular food and for cheap- better idea to get into the town and take advantage of it! We also spent one fully day out of the resort- we hired a driver to take us to all the ruins and a cenote. It was an excellent thing to do and we didn't have to stick with a large tour group and avoided all the crowds. If you are a native speaker, you can hire of the cab drivers to take you to Chichen Itza, Coba, Ik-kil, and Tulum. it is a little more than doing the tour, but so worth it! Overall, I wanted to love this place but it was just fine.

No complains. Great hotel if you want all inclusive. Adults only area is only part of the hotel though. Maybe not a good idea if you want an "only adults only" hotel.

This hotral exceeded my expectations, the staff were great, room clean and comfortable, food was good but not exceptional. We stayed at the adults only select club. The only thing I could have asked for were lunch to be served in that area and for an ice machine. All in all a great time and value for the money.

These have been unforgettable vacations, the hotel is fantastic, the activities were not lacking in any area of the hotel and at any time. The beach is spectacular, the spectacular pools, the restaurants and buffets spectacular. The most important thing was the attention of the staff of the hotel. They were friendly, familiar, and make you feel right at home. Absolutely loved it, definitely going again.

The hotel staff was attentive, friendly and responded quickly. The cleanliness of the room and the resort as a whole was very good. The pools were nice and the beach area was great, great places to lounge, perfect sand and crystal clear beaches. I stayed at the Adults Only section with my girlfriend. The food at the hotels resturants and buffets were good and better then what I have previously experienced at other all inclusive resorts. The hotel put on quality entertainment at night and it was just a short ride into the town of Playa Del Carmen for those who like to get away. All in all, it was a solid trip.