Sandos Playacar Beach Resort and Spa - All Inclusive - Playa del Carmen

This hotel had the very best beach experience when it comes to walking and snorkeling right off the shore. Very kid friendly, if that is what you want. We enjoyed the adults only section. Would have liked adult only restaurants, but if you eat at late reservations, kids may all be in bed. Really enjoyed the 24 hour room service and frig in room. We would leave a tip in the frig each night and receive extra beer every day to carry down the beach with us. Getting a drink on the beach was a little bit of work and quite a walk. However, good exercise. Beautiful beach and sand!

wonderful stay beatiful grounds and beach ,lovely staff

Great location, good food and great staff. Room was clean and spacious.

We just returned from a one week stay at Sandos Playacar. This was my 5th time in Riviera Maya and this hotel was definitely a good bang for the buck. Our vacation price was one of the best when searching in Playa del Carmen for an all-inclusive resort and we partly picked Sandos Playacar from previous reviews. Overall we were not disappointed! This hotel is the last in the row of hotels in Playacar, so the beach to one side for about a mile is completely untouched and breathtaking! The rooms were clean and had plenty of space. The mini-fridge was always stocked with soda, beer, and water. The buffet food was pretty good considering the long hours it's open and the amount of food that has to be prepared; however we were slightly disappointed with the "reservation a-la-carte" restaurants due to what seemed to be a lack of staff and servers in a big hurry to serve smaller portions of "specialty" dishes which were rather mediocre. We recommend taking advantage of lunch and breakfast and drinks at the hotel and then spending a little extra money to eat out in Playa del Carmen (El Diez argentinean steakhouse and Yaxche mayan cuisine for sure!). The entertainment staff is awesome and they work their cute behinds off! Starting in the morning they're leading exercise classes or teaching spanish or dance lessons, in the afternoon they hold belly flop contests in the pool and beach games, and they are still going at the evening shows dancing and smiling like they really love their jobs! It really seems to be a family resort with plenty of activities for kids but as an adult couple without the kids we still found it romantic. On our arrival we were approached by what we think was a timeshare sales lady with a Sandos uniform on. She invited us to breakfast the next day to "see a presentation about what the resort has to offer and a guarantee for a full week vacation free the next visit....." yeah, yeah, yeah. We slept in and ate our free bountiful breakfast at the buffet instead and avoided her the rest of the week. We were however somewhat curious about the difference in premium club members and our regular all-inclusive rate. It seems there are a couple of kinds of upgrades you can have (not sure how to request them or how much you pay) that allow access to a pool side cabana, a private bar area, and a separate beach area with a little nicer beach chairs. We accidentally sat in one of the "club" beach areas for 2 days before we were notified (very politely) that the blue wristbands had to sit in another area of the beach...which was just as gorgeous and still the same proximity to the bar and the turquoise waves. We learned it's best to go to the beach early in the morning (8-9 am) with your towels and claim your chairs, especially if you want a spot under a palapa, otherwise the partially shade areas filled up quickly. The full sun beach areas were still not too crowded though. We appreciated the eco-friendly recycle bins and how drink cups are washed and re-used but servers picking up used cups on the beach just dumped the remainder of the drink right in the sand next to your chair. Still that didn't keep us from ordering more drinks and lounging around most of the day on the beach or taking walks along the beach. They had tennis courts and bicycle rentals that we didn't make it to....but hopefully next time. All in all, each traveller has his own likes and dislikes about a resort but we would definitely stay here again!

When we arrived at the hotel we had lots of trouble. All of the things orbiz said they would give to us were not given to us. But all of the great entertainment got us through all of that.

Our three children, ages 17, 18, and 19 really enjoyed the night life for kids their age. Other hotels we have taken our children to with us have pretty much shut down any actitivies for kids of this age at 8:00 or so. This place had music and dancing for kids of this age not only in discos but also outdoors for later at nights. The pool tables and other games were located close so they could reach these without walking a long ways. As for the resort and things for parents to do we never did do and see everthing available to us. I would recommend this hotel to families who like to travel together. There were alot of other families like us there, so our kids found those other kids to have fun with and made many new friends while on this vacation.

The service was phenomenal. The staff were very friendly and helpful. The resort was very clean and well taken care of.

Room was actually pretty comfort except ran out of hot water sometimes. And staffs were very unfriendly and unhelpful when we reported the hot water issue. Other things were good.

Playacar beaches are beautiful! The best part was this is the last hotel and simply walking south makes you feel like you have a private beach. The buffets were good, what you would expect. The sit down restaurants could have been better. The most frustrating thing was making reservations for dinner. They filled fast. And when we went to dinner, the place was only half filled. Other than that, everything was great. Only had one attempt at selling a timeshare, which my wife and I would have attended for the spa credits but didn't want to drag our child to it. Stayed in the family Riviera section.

i would not recommend leaving your kids at the club, they do not really watch them