Camino Real Polanco

The TV did not work when I arrived. A main ceiling light flickered for three days. Each tiny bottle of water in the room costs $3.50. Worst of all - the internet service was terrible. I have stayed at this hotel four times and the internet service is always bad and unreliable. Technicians come check the connections and can never fix it - even their Ethernet is bad. I'm taking this hotel off my list because of this.

The hotel was really really bad in every single aspect. First they got my reservation wrong and did not have king size beds. I had to talk to the general manager who finally got us a room, the noisiest room in the whole hotel. There was no hot water and at the time of check out they had several extra bogus charges they wanted me to pay. Had to talk to the general manager again so they could eliminate them. Anyway the worst hotel to stay in Mexico city although the location is good

We had $800.00 USD cash, stolen from our room safe. Hotel management was unconcerned and never contacted us in any manner to show they cared in any way. We will try to go to the corporate level to further the investigation and get some type of compensation, even if it's a "we are sorry".

Unfriendly service, unwilling-to-help staff. Lots of confusion with reservations. Check-in past hotel posted time. Billing errors. Safety box in one room was not operational. Light bulb broken in another room. Overall, a sad experience.

Arrived at hotel after long day of travel to Mexico City. Waited in line for what seemed to be an eternity at 9 PM. When we finally arrived to our room we didn't know if we were on the highway or indoors. I have never been in a room that was worse. Not only are the rooms outdated by 30 years, but our room was located at the intersection of two major roads. All night heard the cars/horns. Couldn't sleep a moment. Next day we tried to explain the problem and the staff at the front desk were useless. Finally a manager helped transfer us to another room, but it took hours. I would never recommend this hotel to another traveller.

The Camino Real, Mexico DF gave us a room that was less than what we paid for. The matresses were very hard. Our room was as far as one could get from the desk and was on the street side with accompanying Mexico City traffic. This will be our last stay at this Camino Real.

This hotel had large, clean, lovely rooms in one of the best locations in Mexico City. Unfortunately, the bedding was truly terrible. The beds we experienced were very hard and yet sagged under one's body weight. The result was poor sleep and significant back pain. Further, the pillows were rather uncomfortable. My pillow was rumpled, I assume due to laundering, and was thus even more uncomfortable than the other pillows. But excepting this problem, the hotel was quite nice.

All the rooms on the side of the hotel where I stayed were right on a busy street. The noise from the bars across the street were extremely noisy and the traffic (including horns) from the street were non-stop even in the middle of the night. There was zero noise insulation in these rooms. It was like the windows were wide open. The hotel really needs to install some type of noise barrier.

The hotel it self was not bad but the room smeled like tobacco and they were not too clean. Great location but not forth the 4 stars.

I stay at this hotel quite often and haven't been happy for some time now. Rooms are in need of renovation and cleaning standard is not the same. During this last stay, 3 light bulbs were burned out, safe was broken, door lock was broken, carpet stained.