Rate and special offer based on Check-in: Aug 22, 2014 Check-out: Aug 25, 2014

RIU Emerald Bay - All Inclusive

3 stars
Calzada Camaron, Sabalo C. 25 Mazatlan, Sinaloa, Mazatlan, 82110
Hotel Overview
Reviewer score
3.6
out of 5
147 reviews
Hotel service was soooo good

Everything was do good dreamp place only coming bavk suttle Was not booked nut we paid when we... See full review

  • Mandysukhi
  • Mar 22, 2014
very nice place. very nice people. excellent service!! they makeme feel like home

I recomended 100% very nice place, excellent service, food was excellent, show was really good and... See full review

  • Adam Nl
  • Sep 7, 2013
All-inclusive resort with spa, swim-up bar and numerous dining options
Rising 20 stories over the Pacific at Playa Brujas, the lavish and all-inclusive Riu Emerald Bay provides guests with an unforgettable Mazatlan experience. While away an afternoon at the beachfront swimming pool or adjoining Jacuzzi, taking advantage of complimentary sun loungers and pooside palapas. Kids love the children's pool, playground and daily activities. Grown-ups sign up for daytime activities, too. Afterwards, unwind at the Riu Emerald Bay sauna and then get ready for an evening of live music, theme shows or dancing.
Highlights
  • Renova Spa with massage therapies and salon (fees apply)
  • Fitness center, sauna and Jacuzzi
  • Two lighted, hard surface tennis courts
  • Introductory scuba diving lesson in the pool
  • Asian, Mexican and steakhouse restaurants, sports bar and swim-up bar
Rooms
The expansive and all-inclusive Riu Emerald Bay features 715 guest rooms and suites with traditional decor such as poster beds and modern amenities such as flat-panel TVs. Standard rooms include a balcony or terrace, air conditioning, ceiling fans, satellite TV, mini-bars, in-room safes and hairdryers. Loft suites and ocean view rooms are available.
 
For additional space, request a Riu Emerald Bay triple room or junior suite, all with ocean views. Suites provide the utmost comfort and luxury, with a Jacuzzi, separate shower, lounge area with sofa, dressing room and a Jacuzzi terrace with ocean view.
Dining
The all-inclusive amenities at Riu Emerald Bay feature all meals and 24/7 snacks -- full American breakfast buffet or continental breakfast, lunch selections such as pizzas and salads, and theme dinner buffets with on-the-spot cooking stations. Local and imported beverages are unlimited, and each guest room's mini-bar and liquor dispenser is restocked regularly. 
Transportation
  • General Rafael Buelna International Airport (16.6 mi/26.7 km)
  • Mexican Federal Highway 15 (5.1 mi/8.2 km)
  • Central de Autobuses (6.8 mi/10.9 km)
Attractions
  • Mazagua water park (0.3 mi/0.5 km)
  • Marina Mazatlan (2.6 mi/4.2 km)
  • Mazatlan Aquarium (6.2 mi/10 km)  
  • City and State Tourism Office (8.1 mi/13 km)
  • Cathedral of the Immaculate Conception (8.1 mi/13 km) 
  • Museo Arqueologico de Mazatlan (8.2 mi/13.2 km)
  • Plazuela Machado (8.2 mi/13.2 km)
  • Teatro Angela Peralta (8.2 mi/13.2 km)
  • Lighthouse (El Faro) (9.3 mi/14.9 km)
Business
  • Meeting and event space available
  • Public computers with Internet access (fees apply)

RIU Emerald Bay - All Inclusive Rooms

Deluxe Ocean View Room
Room providing Ocean View with 2 double beds or 1 king size bed along with air-conditioned, ceiling fan, satellite TV, direct dial phone, mini bar, liquor dispenser, electronic in-room safe (laptop size 15''), iron and ironing board, radio alarm clock and balcony/terrace. Bathrooms equipped with bathtub, hairdryer, amenities kit, double sink and vanity mirror.
Deluxe Room
Room with 2 double beds or 1 king size bed equipped with Air-conditioned, ceiling fan, satellite TV, direct dial phone, mini bar, liquor dispenser, electronic in-room safe (laptop size 15''), iron and ironing board, radio alarm clock and balcony/terrace. Bathrooms equipped with bathtub, hairdryer, amenities kit, double sink and vanity mirror.
Family Room Ocean View
Room with 1 double and 1 king size bed equipped with Air conditioning, balcony/terrace, ceiling fan, direct dial phone, regularly replenished mini-bar and liquor dispenser, satellite TV, radio alarm clock, electronic in-room safe (laptop size 15''), iron and ironing board. Bathroom equipped with bathtub and shower, double-sink, vanity mirror, hairdryer and amenities kit.
Balcony or terrace with ocean view.
Suite Jacuzzi Ocean View
Room with 1 king size bed equipped with Air conditioning, ceiling fan, split-level living room area with sofa, direct dial phone, regularly replenished mini-bar and liquor dispenser, satellite TV, radio alarm clock, electronic in-room safe (laptop size 15''), iron and ironing board, walk-in closet. Bathroom equipped with hydro massage bathtub, extra shower cabin, bidet, double-sink, vanity mirror, hairdryer and amenities kit. Balcony or terrace with ocean view and private Jacuzzi.
Honeymoon Ocean View Room
Air conditioning, ceiling fan, 1 king size bed, direct dial phone, regularly replenished mini-bar and liquor dispenser, satellite TV, radio alarm clock, electronic in-room safe(laptop size), iron and ironing board.
Decoration detail upon arrival and special spa discount. Bathroom equipped with bathtub and shower, double sink, hairdryer and amenities kit. Larger balcony or terrace with ocean view.
No marriage certificate required.

Amenities

  • All inclusive
  • WiFi
  • Outdoor pool
General
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Solarium
Dining
All inclusive
Restaurant
Room service
Services
Laundry service
Childcare Service
In-Room Safe
Barber/Beauty shop
Conference facilities
Doctor on call
Internet
WiFi

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Reviewer score 4.4 out of 5

Hotel Map

23.3006 -106.4864
Area served
Mazatlan.
Nearby airports
General Rafael Buelna International Airport.
Area description
6.2 mi/10 km from a shopping center. 7.45 mi/12 km from Mazatlan and 19.87 mi/32 km from the international Airport.

Meeting facilities

Meeting Info
Free wireless Internet access Lobby area and meeting rooms

Dining

Las 3 Islas
24 hours all inclusive meals, snacks, alcoholic and non alcoholic beverages. Buffet style with show cooking, serving international and local specialties.
Poolside Restaurant
Buffet style for lunch.
El Cerro Lobby bar
Unlimited domestic and selection of imported alcoholic beverages, tropical juice cocktails and soft drinks
El Estero Lounge Bar
Unlimited domestic and selection of imported alcoholic beverages, tropical juice cocktails and soft drinks
Sports Bar
Unlimited domestic and selection of imported alcoholic beverages, tropical juice cocktails and soft drinks
La Plaza Bar
Unlimited domestic and selection of imported alcoholic beverages, tropical juice cocktails and soft drinks
Playa Bruha pool bar.
Unlimited domestic and selection of imported alcoholic beverages, tropical juice cocktails and soft drinks
Bamboo Restaurant
Asian style Buffet for dinner(Reservations required).
Las Gaviotas Restaurant
Italian Cuisine with Buffet Style for Dinner , reservations required in advance
Tabasco Restaurant
A la carte Mexican Restaurant oppen for dinner (Reservations required).

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (147)

Ratings and reviews for RIU Emerald Bay - All Inclusive

Overall score

3.6 / 5
5.01.0
147 out of 147
Amenities:
4
Room cleanliness:
4.5
Hotel staff:
4.2
Room comfort:
4.1
Location:
3.7
Value:
4

76% would recommend to a friend.

Sort by:
Review of RIU Emerald Bay - All Inclusive

Reviewer score

4
5.01.0
Speed Uno
Hudson, Wi
May 19, 2014

RIU Emerald Bay was a great place to stay

I was amazed at the Hotel. It was modern, clean, and right on the beach. This was an all inclusive package and was surprised at the quality and quantity of food(drinks too). The staff was good and very helpful and happy- I appreciated that as everyone seemed genuine. Only issue would be for the concierge as there really was not one available to help with off site excursions such as golf. If you want nice place that is clean, safe, and on the beach.....this is it. I was happy with this trip..so much so..I immediately was looking to book another RIU location.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
5
Time-saving tip: Short drive from hotel

book tours and excursions prior to arriving. Also, if you bring your cell phone do not expect your internet to work as it may not be available. Learn the correct cell phone calling process in Mexico.

Review of RIU Emerald Bay - All Inclusive

Reviewer score

4
5.01.0
Latino travelers
south texas
May 17, 2014

Great location and price

First of all Mazatlan is very safe thank God!! Our stay was great except the dj in the pacha club played ugly music and needs to stay and entertain so you will stay and dance :(...For lunch they should have option for guests to make sandwiches they only had that for breakfast. ..The alcoholic beverages were awesome all types...Overall great experience thanks Riu love your hotels everywhere !!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Entertainment tip: Short drive from hotel

Dancing at Zymbao club was nice...For dinner ocean view awesome food go to El Capitano try their bacon rolled shrimp and zarandio fish yummy. ..For inexpensive souvenirs go directly to downtown mazatlan market...50 cent key chains etc....

Review of RIU Emerald Bay - All Inclusive

Reviewer score

4
5.01.0
Driver to Mazatlan
Guadalupe, Nuevo León
Apr 19, 2014

Good experience

Really Good experience in general ( 2 kids), there are sometimes some minutes waiting elevator, but the rest is really good.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Shopping tip: Short drive from hotel

Waltmart & Liverpool

Review of RIU Emerald Bay - All Inclusive

Reviewer score

4
5.01.0
Nemo45
Mazatlan
Apr 6, 2014

Nice relaxing getaway

We have stayed the Riu Emerald Bay a number of times and enjoy the convenience and amenities provided. The beach is beautiful and great for walking and the ocean is very swimmable. The food is good and plentiful, but is not exceptional, if that is important to you. They have a number of pools that gives you a choice what kind of crowd you want to be around...rowdy or laid back. The staff works hard at trying to make sure your needs are met. I would definitely recommend you give this resort a try.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Dining tip: Short walk from hotel

If you want to take a break from the Hotel you can walk up the beach to a couple of different restaurants. Mr. Lionzo's is right on the beach and features seafood, Roy's is in the little strip mall right past Mr, Lionzo's and features ribs on Sunday's and steak on Thursday's. Roy's food is excellent, but you may need a reservation in the busy season.

Review of RIU Emerald Bay - All Inclusive

Reviewer score

4
5.01.0
Lgaos
Salem, Oregon
Apr 1, 2014

Great hotel, great ocean views amazing facilities

This is one of the best hotels I have been in Mexico. The room was very clean and you have a great view to the ocean from any balcony. The food is Spectacular. it's hard to find better than that. The waiters are a bit spoiled with the amount of tips some tourist with them butt, it easy to please them. My husband ad I are definitely going back in the summer.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
5
Review of RIU Emerald Bay - All Inclusive

Reviewer score

5
5.01.0
Mandysukhi
Canada
Mar 22, 2014

Hotel service was soooo good

Everything was do good dreamp place only coming bavk suttle Was not booked nut we paid when we brought the ticket waist two hrs in the hotel lobby orher. Wise i am ready for next year agian

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of RIU Emerald Bay - All Inclusive

Reviewer score

4
5.01.0
Early Snowbird
Minneapolis, Minnesota
Feb 25, 2014

Relaxing Vacation!

The staff was amazing! They spoke both Spanish and English which was helpful. They were also willing to teach a little Spanish. The staff was also helpful with recommendations for tours. There is both elevators and stairs so even if you don't make it to the gym, you could take the stairs! There are 4 pools; one designated pool for children, one pool with a swim up bar and then two other pools. Downside is that there are still children in all pools and bees all around the swim up bar. Would be great if one of the other pools was for adults only. I would definitely stay at Riu again and recommend it to friends!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Dining tip: In Hotel

If you want to eat at the Italian restaurant, make your reservation right away!

Review of RIU Emerald Bay - All Inclusive

Reviewer score

4
5.01.0
Diver Traveller
Orange County, California
Feb 19, 2014

Very nice and clean hotel but it needs to improve the food and daily entertainment

The hotel itself is very nice and clean, all rooms have Ocean view and the honeymoon room with 2 large balconies is gorgeous. The staff are very friendly and polite, always ready to help. The beach is very well maintained and nice. We really enjoyed there. The only things that would make our stay wonerful was the food variety, we were served almost the same thing all 5 days there at the buffet, the other 3 restaurants that we need to book from 7am were really ridiulous with the buffet and same issue on variety. Only the Mexican's had table service but we could find the same food in the main restaurant anyway. Actually we got Paella cooked and served by the director himself on the beach the valentine day, it was very nice.Also, we would love to have more shows instead those like Karaoke, and games pretty boring. The Las Vegas show was great with excellent dancers. Other than that we enjoyed our stay and we did not feel Mazatlan downtow unsafe at all, we even took the local bus, very cheap.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Review of RIU Emerald Bay - All Inclusive

Reviewer score

1
5.01.0
DrPakirri
Guanajuato
Feb 12, 2014

The worst experience

My tablet was stolen, my rooms was not clean And even with the several reports i did to the front dedo about this situation it seemed to me that nobody cared, nobody assumed any responsability about the tablet stolen ir about the not cleaned room! I would never get back to that hotel!!!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
3
Value:
1
Money-saving tip: Short drive from hotel

Go to An other hotel!!! PUEBLO BONITO is the best choice even id you chose the lowest rate from PUEBLO BONITO is better than RIU

Review of RIU Emerald Bay - All Inclusive

Reviewer score

2
5.01.0
Kayo Kelly
Business
Orange County, California
Feb 10, 2014

Riu Mazatlan

I was sent there on business. My family and I enjoy the Riu in Cabo but this one wasn't as nice. Maybe I feel a little biased because I and many other people became sick with food poisoning on my second night there. Enough of us were sick that the Mazatlan Health Department went to inspect.. There were only large sunburned Canadians that never left the pool yet they drank beer all day ew. The bartenders called it the swim up toilet. The beach was super nice and the water was warm. Hotel food was so so. Likely if I return Ill stay closer to town. The hotel wouldn't change American currency because they are afraid of money laundering. Really?

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

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