Rate and special offer based on Check-in: May 8, 2015 Check-out: May 11, 2015

RIU Emerald Bay - All Inclusive

3 stars
View map of Calzada Camaron, Sabalo C. 25 Mazatlan, Sinaloa, Mazatlan, 82110

Hotel Overview

Reviewer score
3.8
out of 5
101 reviews
Awesome family trip

I absolutely liked the hotel great costumer service. Almost every employee was awesome example... See full review

  • Jesus C.
  • Apr 17, 2015
Awesome family trip

I absolutely liked the hotel great costumer service. Almost every employee was awesome example... See full review

  • Jesus C.
  • Apr 17, 2015
All-inclusive resort with spa, swim-up bar and numerous dining options
Rising 20 stories over the Pacific at Playa Brujas, the lavish and all-inclusive Riu Emerald Bay provides guests with an unforgettable Mazatlan experience. While away an afternoon at the beachfront swimming pool or adjoining Jacuzzi, taking advantage of complimentary sun loungers and pooside palapas. Kids love the children's pool, playground and daily activities. Grown-ups sign up for daytime activities, too. Afterwards, unwind at the Riu Emerald Bay sauna and then get ready for an evening of live music, theme shows or dancing.
Highlights
  • Renova Spa with massage therapies and salon (fees apply)
  • Fitness center, sauna and Jacuzzi
  • Two lighted, hard surface tennis courts
  • Introductory scuba diving lesson in the pool
  • Asian, Mexican and steakhouse restaurants, sports bar and swim-up bar
Rooms
The expansive and all-inclusive Riu Emerald Bay features 715 guest rooms and suites with traditional decor such as poster beds and modern amenities such as flat-panel TVs. Standard rooms include a balcony or terrace, air conditioning, ceiling fans, satellite TV, mini-bars, in-room safes and hairdryers. Loft suites and ocean view rooms are available.
 
For additional space, request a Riu Emerald Bay triple room or junior suite, all with ocean views. Suites provide the utmost comfort and luxury, with a Jacuzzi, separate shower, lounge area with sofa, dressing room and a Jacuzzi terrace with ocean view.
Dining
The all-inclusive amenities at Riu Emerald Bay feature all meals and 24/7 snacks -- full American breakfast buffet or continental breakfast, lunch selections such as pizzas and salads, and theme dinner buffets with on-the-spot cooking stations. Local and imported beverages are unlimited, and each guest room's mini-bar and liquor dispenser is restocked regularly. 
Transportation
  • General Rafael Buelna International Airport (16.6 mi/26.7 km)
  • Mexican Federal Highway 15 (5.1 mi/8.2 km)
  • Central de Autobuses (6.8 mi/10.9 km)
Attractions
  • Mazagua water park (0.3 mi/0.5 km)
  • Marina Mazatlan (2.6 mi/4.2 km)
  • Mazatlan Aquarium (6.2 mi/10 km)  
  • City and State Tourism Office (8.1 mi/13 km)
  • Cathedral of the Immaculate Conception (8.1 mi/13 km) 
  • Museo Arqueologico de Mazatlan (8.2 mi/13.2 km)
  • Plazuela Machado (8.2 mi/13.2 km)
  • Teatro Angela Peralta (8.2 mi/13.2 km)
  • Lighthouse (El Faro) (9.3 mi/14.9 km)
Business
  • Meeting and event space available
  • Public computers with Internet access (fees apply)

RIU Emerald Bay - All Inclusive Rooms

Deluxe Ocean View Room
Room providing Ocean View with 2 double beds or 1 king size bed along with air-conditioned, ceiling fan, satellite TV, direct dial phone, mini bar, liquor dispenser, electronic in-room safe (laptop size 15''), iron and ironing board, radio alarm clock and balcony/terrace. Bathrooms equipped with bathtub, hairdryer, amenities kit, double sink and vanity mirror.
Deluxe Room
Room with 2 double beds or 1 king size bed equipped with Air-conditioned, ceiling fan, satellite TV, direct dial phone, mini bar, liquor dispenser, electronic in-room safe (laptop size 15''), iron and ironing board, radio alarm clock and balcony/terrace. Bathrooms equipped with bathtub, hairdryer, amenities kit, double sink and vanity mirror.
Family Room Ocean View
Room with 1 double and 1 king size bed equipped with Air conditioning, balcony/terrace, ceiling fan, direct dial phone, regularly replenished mini-bar and liquor dispenser, satellite TV, radio alarm clock, electronic in-room safe (laptop size 15''), iron and ironing board. Bathroom equipped with bathtub and shower, double-sink, vanity mirror, hairdryer and amenities kit.
Balcony or terrace with ocean view.
Suite Jacuzzi Ocean View
Room with 1 king size bed equipped with Air conditioning, ceiling fan, split-level living room area with sofa, direct dial phone, regularly replenished mini-bar and liquor dispenser, satellite TV, radio alarm clock, electronic in-room safe (laptop size 15''), iron and ironing board, walk-in closet. Bathroom equipped with hydro massage bathtub, extra shower cabin, bidet, double-sink, vanity mirror, hairdryer and amenities kit. Balcony or terrace with ocean view and private Jacuzzi.
Honeymoon Ocean View Room
Air conditioning, ceiling fan, 1 king size bed, direct dial phone, regularly replenished mini-bar and liquor dispenser, satellite TV, radio alarm clock, electronic in-room safe(laptop size), iron and ironing board.
Decoration detail upon arrival and special spa discount. Bathroom equipped with bathtub and shower, double sink, hairdryer and amenities kit. Larger balcony or terrace with ocean view.
No marriage certificate required.

Amenities

  • All inclusive
  • WiFi
  • Outdoor pool
General
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Solarium
Dining
All inclusive
Restaurant
Room service
Services
Laundry service
Childcare Service
In-Room Safe
Barber/Beauty shop
Conference facilities
Doctor on call
Internet
WiFi

Hotel Map

23.3006 -106.4864
Area served
Mazatlan.
Nearby airports
General Rafael Buelna International Airport.
Area description
6.2 mi/10 km from a shopping center. 7.45 mi/12 km from Mazatlan and 19.87 mi/32 km from the international Airport.

Dining

Las 3 Islas
24 hours all inclusive meals, snacks, alcoholic and non alcoholic beverages. Buffet style with show cooking, serving international and local specialties.
Poolside Restaurant
Buffet style for lunch.
El Cerro Lobby bar
Unlimited domestic and selection of imported alcoholic beverages, tropical juice cocktails and soft drinks
El Estero Lounge Bar
Unlimited domestic and selection of imported alcoholic beverages, tropical juice cocktails and soft drinks
Sports Bar
Unlimited domestic and selection of imported alcoholic beverages, tropical juice cocktails and soft drinks
La Plaza Bar
Unlimited domestic and selection of imported alcoholic beverages, tropical juice cocktails and soft drinks
Playa Bruha pool bar.
Unlimited domestic and selection of imported alcoholic beverages, tropical juice cocktails and soft drinks
Bamboo Restaurant
Asian style Buffet for dinner(Reservations required).
Las Gaviotas Restaurant
Italian Cuisine with Buffet Style for Dinner , reservations required in advance
Tabasco Restaurant
A la carte Mexican Restaurant oppen for dinner (Reservations required).

Meeting facilities

Meeting Info
Free wireless Internet access Lobby area and meeting rooms

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for RIU Emerald Bay - All Inclusive

Overall score

3.8 / 5
5.01.0
101 out of 101
Amenities:
4
Cleanliness:
4.5
Hotel staff:
4.3
Comfort:
4.2
Location:
3.8
Value:
4.1

80% would recommend to a friend.

Sort by:
Review of RIU Emerald Bay - All Inclusive

Reviewer score

4
5.01.0
LD86
Business
Otsego
Apr 24, 2015

Great resort for the price

This resort is out of the city a bit beyond all of the other resorts, however it is easy to catch a taxi and head into town. The staff is very helpful and hard working , the place is always spotless. We loved the fridge being stocked with pop and water besides the usual beer. The restaurants are ok, the asian was our favorite and the buffets have a huge selection.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
3
Location:
3
Value:
5
Trip purpose:

Business

Review of RIU Emerald Bay - All Inclusive

Reviewer score

5
5.01.0
Jesus C.
Business
N/A
Apr 17, 2015

Awesome family trip

I absolutely liked the hotel great costumer service. Almost every employee was awesome example Miguel the DJ at the disco Rigo the entertainment manager there where cool guys. The bartenders where also awesome don't remember there names but they where cool guys as well. Also a girl name Yutzuri I think that's how you spelled her name she was extremely nice young lady. I would totally visit that hotel again I didn't want to come back home. The food was very good chefs there really know what they are doing they keep themselves very busy. Another thing I like and thought it was awesome was how housekeeping made animals out of towels very cool. The only thing I didn't like was the checkout processes I didn't knew I had to return my room key and towel key when I checked out I had to go up to my room 3 times just to go get those two keys and when I finally got down the front agent didn't have a pen with him he had to go look for one and still took him awhile to check me out I would say it took me about 40 min just to checkout. My suggestion is when you check in for the front agent to tell you to bring the two keys when your going to checkout and for the front desk to have pens available for their agents. But overall I really enjoyed my stay there and recomend it to others.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Review of RIU Emerald Bay - All Inclusive

Reviewer score

5
5.01.0
Jesus C.
Business
N/A
Apr 17, 2015

Awesome family trip

I absolutely liked the hotel great costumer service. Almost every employee was awesome example Miguel the DJ at the disco Rigo the entertainment manager there where cool guys. The bartenders where also awesome don't remember there names but they where cool guys as well. Also a girl name Yutzuri I think that's how you spelled her name she was extremely nice young lady. I would totally visit that hotel again I didn't want to come back home. The food was very good chefs there really know what they are doing they keep themselves very busy. Another thing I like and thought it was awesome was how housekeeping made animals out of towels very cool. The only thing I didn't like was the checkout processes I didn't knew I had to return my room key and towel key when I checked out I had to go up to my room 3 times just to go get those two keys and when I finally got down the front agent didn't have a pen with him he had to go look for one and still took him awhile to check me out I would say it took me about 40 min just to checkout. My suggestion is when you check in for the front agent to tell you to bring the two keys when your going to checkout and for the front desk to have pens available for their agents. But overall I really enjoyed my stay there and recomend it to others.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Review of RIU Emerald Bay - All Inclusive

Reviewer score

4
5.01.0
Katherine W.
Business
N/A
Mar 20, 2015

Romantic Get Away

The hotel staff were great. The elevators were very slow and the food became very repetitive... But overall very good place for the money spent.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

Review of RIU Emerald Bay - All Inclusive

Reviewer score

5
5.01.0
Eduardo T.
Business
N/A
Mar 3, 2015

Great getaway

Friendly, everything we wanted and more. First time mazatlan and would definitely go again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of RIU Emerald Bay - All Inclusive

Reviewer score

4
5.01.0
Tricia C.
Business
N/A
Jan 16, 2015

Mexico 2014

Excellent hotel location. At the end of a strip of hotels, a few minutes walk to a small town with a great ex-pat coffee shop and massage place. Great fun, great service. This isn't a top of the line 5-star, but it's a VERY CLOSE. Food is okay, but the vibe is great. I love that they did a great job of keeping kids out of the adult's only pool. Was a nice touch. We're heading back this year to the same place. It was comfortable, welcoming, and warm. What else can you ask for?!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of RIU Emerald Bay - All Inclusive

Reviewer score

5
5.01.0
Canelita abby
Business
wichita ks
Oct 20, 2014

Excellent choice in hotel!

Monday through Friday afternoon was perfect. Not crowded, staff was exceptionally helpful, polite, respectful, and generous. Friday afternoon lots of buses arrived. Lunch and dinner on Friday were much more crowded. Still not unbearable though, just not what it had been. Make sure to make any dinner reservations by Thursday morning if you're going to make them for Thursday through sat at the themed resturants because if you don't have a resevation they will turn you away which we saw happen. However this made the environment for those who made reservations very nice. Don't pay extra for an ocean view room. They are all ocean view rooms. There are only 3 elevators and each with a weight limit. Again this was really a problem until friday though. Overall fantastic stay! I would go back in a heartbeat!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
3
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Make reservations as soon as you can! Thursday morning!

Review of RIU Emerald Bay - All Inclusive

Reviewer score

4
5.01.0
lferguson909
Business
riverside ca
Sep 8, 2014

good staff and great food

The staff is very friendly and attentive, and the food is great as well as nice rooms. The elevators are slow during the weekend peak days, but not bad during the week. Had a great vacation

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of RIU Emerald Bay - All Inclusive

Reviewer score

4
5.01.0
Sunny Young Traveler
Business
Chicago, Illinois
Aug 11, 2014

Perfect destination for families and singles

We had a wonderful time, this all - inclusive hotel was perfectly located on the beach. There was live regional music on the beach during the afternoon. In the evening the hotel continued the fun night with a live mix of music and entertainment. The delicious food included an array of healthy dishes to satisfy your taste buds.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Nightlife tip: Short drive from hotel

Although the hotel has night life accommodations, there are additional night clubs a short drive away.

Review of RIU Emerald Bay - All Inclusive

Reviewer score

4
5.01.0
Speed Uno
Business
Hudson, Wi
May 19, 2014

RIU Emerald Bay was a great place to stay

I was amazed at the Hotel. It was modern, clean, and right on the beach. This was an all inclusive package and was surprised at the quality and quantity of food(drinks too). The staff was good and very helpful and happy- I appreciated that as everyone seemed genuine. Only issue would be for the concierge as there really was not one available to help with off site excursions such as golf. If you want nice place that is clean, safe, and on the beach.....this is it. I was happy with this trip..so much so..I immediately was looking to book another RIU location.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Time-saving tip: Short drive from hotel

book tours and excursions prior to arriving. Also, if you bring your cell phone do not expect your internet to work as it may not be available. Learn the correct cell phone calling process in Mexico.

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