Rate and special offer based on Check-in: Dec 8, 2014 Check-out: Dec 11, 2014

Pueblo Bonito Emerald Bay Resort & Spa

4 stars
Av. Ernesto Coppel Campany #201 Camino Al Delfin, Zona Nuevo Mazatlan, Mazatlan, 82110
Hotel Overview
Reviewer score
4.3
out of 5
63 reviews
Fantastic place, location and staff, 100% confort

the best vacation of my life by far exceeded all my expectations, I wish every time you stay at the... See full review

  • Yoshimtz
  • Jul 2, 2014
Your home away from home !

This Hotel is without a doubt the best Hotel in Mazatlan, your home away from home. Unlimited... See full review

  • G42312
  • May 11, 2014
Fine dining, and easy access to all sports and local activities. Spectacular new beachfront resort in exclusive new area.

This hotel is in the 2008 Top 20 Conde Nast Best Mexico Hotels. Discover the ultimate getaway-the gorgeous new Pueblo Bonito Emerald Bay Resort in an exclusive new area of Mazatlan.

This jewel among resorts overlooks the Pacific Ocean and its own magnificent beach, a setting ideal for relaxation, yet with easy access to Mazatlan's Golden Zone.

Emerald Bay's graceful architecture, gorgeous surroundings and beautifully decorated ocean view suites provide every comfort and convenience. All of its 371 beautifully decorated suites offer ocean views and all amenities.

Relax on the beach or by the pool with swim-up bar. Have a massage, work out in the gym, or take advantage of the many nearby water sports. You'll discover fine dining in the ocean-view La Cordeliere Restaurant and relaxed camaraderie in the extraordinary Kelly's Piano Bar with its Hemingway-esque atmosphere.

Emerald Bay is your perfect choice for a vacation destination that is away from it all--but not too far away.
Amenities:
Fitness center/health club, handicapped access, two large pools plus children's pool and jacuzzi, internet center, business center, restaurant, 24-hour room service available, concierge and sandy beach.

Pueblo Bonito Emerald Bay Resort & Spa Rooms

Junior Suite Ocean View
Our Junior Suites are a full 425 square feet. A balcony with a panoramic ocean view is off of a large sitting area, adjoining a bedroom, private bath and kitchenette. Each Junior Suite is tastefully decorated offering guests a sense of space, as well as the following amenities: Purified water, Individually controlled A.C, Free satellite TV, Direct dial phones, In-room safe. The fully furnished kitchenette includes a refrigerator, cook top, coffee maker, toaster, microwave, blender, and full complement of dishes, eating and serving utensils for four. Hair dryers, Irons and ironing boards. 24-hour suite service. Babysitting service.
Ocean View Master Suite
Our Master Suites are an expansive 973 square feet. Beyond a kitchenette, private bedroom and two baths, a living room opens to a 180 degree bay window with full ocean view. Each Master Suite is appointed in a style of sophistication and taste, offering you the following amenitites: Purified water, Individually controlled A/C, Free satellite TV, Direct dial phones, In-room safes. The fully furnished kitchenette includes a refrigerator, cook top, coffee maker, toaster, microwave, blender, and full complement of dishes, eating and serving utensils for six. Hair dryers. Irons and ironing boards. 24-hour suite service. Babysitting service.

Amenities

  • High-speed internet
  • Airport shuttle
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
Restaurant
Room service
Services
Business center
Conference facilities
Internet
High-speed internet
Transportation
Airport shuttle
Parking
Free parking
Accessibility
Handicapped rooms/facilities

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Reviewer score 3.3 out of 5

Hotel Map

23.2632 -106.4654
Area served
Mazatlan, Mexico
Nearby airports
Rafael Buelna International Airport
Area description
Located near Golden Zone - 3 miles, Downtown City Center - 9 miles, and Historic Center - 10 miles.

Dining

Kelly's Bar
Appetizers and other delicacies are served in the relaxed camaraderie of Kelly's Bar where an exotic decor resplendent with fine woods, handcrafted furnishings and impressive trophies inspires visions of another era, when Ernest Hemingway might come strolling in the door.
La Cordeliere
You can explore the art of fine ocean-view dining in La Cordeliere Restaurant's casually elegant interior or al fresco on the shaded terrace.
The Gril
Poolside dining at a charming Bistro overlooking the ocean and a large Infinity Pool.
The Bistro
Our brand new Bistro Restaurant offers informal, family cuisine.

Hotel Policies

Check-in:
1600
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

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Guest Reviews (63)

Ratings and reviews for Pueblo Bonito Emerald Bay Resort & Spa

Overall score

4.3 / 5
5.01.0
63 out of 63
Amenities:
4.3
Room cleanliness:
4.7
Hotel staff:
4.6
Room comfort:
4.6
Location:
4.1
Value:
4.3

94% would recommend to a friend.

Sort by:
Review of Pueblo Bonito Emerald Bay Resort & Spa

Reviewer score

4
5.01.0
Mr. Burns
Business
Chihuahua, Mex
Aug 19, 2014

Go for the all inclusive

We stayed at the Pueblo Bonito Emerald Bay for a family vacation on Aug 13-17 2014. Its a beautiful LARGE beach hotel, located about 10-12 km far from downtown Mazatlan, so you won't find anything within a walking distance. It has 2 or 3 restaurants, and the food is really good there, but not so good on the snack bars. The food and drinks are expensive so you should go for the all inclusive plan which will take care of everything, tips included. Although you will feel compelled to tip the waiters for their remarkable service (just 1 or 2 exceptions). Be prepared to walk long distances, because the hotel is about 1.2 km across. They have golf carts to take you and your luggage from here to there, but you will have to wait for them 15-20 minutes, or call ahead. The swimming pools are great, they even have an adults only pool for people who want to read or take a nap, no music or volleyball tournaments there. The beach is not so good, really rocky. Didn't try the spa or gym, but looked fancy. I've been to Mazatlan at least 20 times, and there is a lot of things to do and see, so I would recommend to rent a car and go out, don't just stay there.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
1
Value:
4
Trip purpose:

Business

Review of Pueblo Bonito Emerald Bay Resort & Spa

Reviewer score

5
5.01.0
Yoshimtz
Business
Durango, México
Jul 2, 2014

Fantastic place, location and staff, 100% confort

the best vacation of my life by far exceeded all my expectations, I wish every time you stay at the same hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: In Hotel

Book at the all-inclusive plan, you will not regret in the least

Review of Pueblo Bonito Emerald Bay Resort & Spa

Reviewer score

4
5.01.0
Traveler Moose
Business
Mexico
Jun 16, 2014

Great Stay

People were friendly, food was great, great service, and in overall much better than other hotels near by.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Pueblo Bonito Emerald Bay Resort & Spa

Reviewer score

5
5.01.0
G42312
Business
Sacramento, California
May 11, 2014

Your home away from home !

This Hotel is without a doubt the best Hotel in Mazatlan, your home away from home. Unlimited luxury, excellent staff service at all times. We would deffinitely recommend the All Inclusive Meal Plan is a must and less expensive than if you pay the meals, snacks and drinks all day long. We will return soon.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

The Restaurant ¨La Cordeliere ¨fine cuisine at the hotel and you don´t need to look any further.

Review of Pueblo Bonito Emerald Bay Resort & Spa

Reviewer score

4
5.01.0
Joe Ochoa
Business
Mexico City
May 6, 2014

Nice hotel

This is a nice hotel. Nice pools and nice beach. Restaurants expensive and the service is not the best but it is good.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Review of Pueblo Bonito Emerald Bay Resort & Spa

Reviewer score

4
5.01.0
Marvy the dad
Business
culiacan mexico
Apr 15, 2014

A family getaway

It was very relaxing...spent a lot of time in the pool..the food was okay, but not "great"...

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
3
Value:
4
Trip purpose:

Business

Review of Pueblo Bonito Emerald Bay Resort & Spa

Reviewer score

4
5.01.0
Lucky Girl73
Business
Orange County, CA
Mar 26, 2014

Great value for the price

We spent $100pp for the all-inclusive option. The open buffet was good (not great) but the resort also had a restaurant from which you could order off of the menu (superb each time we chose that option). There seems to be a lot of seaweed on the beach, which caused a fishy smell in some areas at times, but not an issue at the pool. poolside service was great and the beds were way more comfortable than the hotel we stayed at next door later in the week. We took advantage of the spa/massages (both very good, additional charge) and the gym (free) and aerobics classes (additional charge). This hotel is in "new" mazatlan, which is a good drive from the main town, shopping, excursions, etc. I would definitely consider this hotel if I were to go back to Mazatlán.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
5
Trip purpose:

Business

Entertainment tip: Not Applicable

You would have to go into Mazatlán for any night life or entertainment (10-15 min taxi drive)

Review of Pueblo Bonito Emerald Bay Resort & Spa

Reviewer score

1
5.01.0
Heleanor
Business
Wisconsin
Mar 24, 2014

bad experience at checkin, and room not oceanview

upon checkin, the front desk clerk, was extremely rude, and informed us there were "no rooms available", and then she said our reservation was not for Emerald Bay, but for another Pueblo Bonito resort "Mazatlan", my printed confirmation I was holding in my hand, clearly stated, "Emerald Bay", she and I went back and forth on this fact a few times, she said, I could speak with the manager, but they were not available, I said yes, I would speak with them, and I would wait....after about five minutes, she returned to us, and said, there was a room after all, still rude as can be, and checked us in , we arrived to our room, to find, it was not ocean view as described in the description, but a view of the back of another building- very disappointed with the customer service, and the room, the bed also was saggy, on both sides, it had a mattress topper, but I think that was to hide the fact that the bed was broken down; it was like sleeping in hammock-

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
1
Room comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

Dining tip: Long walk from hotel

dining gets a bit redundant, the spa is awesome, fitness center is nice too. You will do a lot of walking, the grounds are lovely

Review of Pueblo Bonito Emerald Bay Resort & Spa

Reviewer score

5
5.01.0
Ibkukn
Business
Wabasha, MN
Feb 20, 2014

Emerald Bay

Wait staff were amazing. Food was excellent! Rooms were nice and clean. The pools were nice and chlorine free. The swim up bars were fun.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Review of Pueblo Bonito Emerald Bay Resort & Spa

Reviewer score

4
5.01.0
Natasha R
Business
Chicago, IL
Feb 12, 2014

Sun and relaxation!

Great time , beautiful grounds, wonderful staff at bars and restaurants. Jr. Suite was roomy and had a balcony with ocean view. Infinity pool and walking beach. Used hourly shuttle to downtown location for swimming and more restaurants included with all inclusive rate. Many activities available but also a great place for rest and relaxation.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Entertainment tip: In Hotel

Great guitarist singer in Kelly's bar on Monday Thursday and Saturday nights.

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