Rate and special offer based on Check-in: Mar 3, 2016 Check-out: Mar 6, 2016

Secrets Aura Cozumel - All Inclusive - Adults Only

5 stars
View map of KM. 12.9 carretera Costera Sur, Cozumel, 77600

Hotel Overview

Reviewer score
4.1
out of 5
18 reviews
Great first trip for couple

This resort met all of our expectations without fail. The snorkeling was incredible at the beach... See full review

  • Myles H.
  • Aug 6, 2015
Great trip for a first date

Got the side with the walk out to the beach which was very amazing. They had other rooms that walk... See full review

  • A. Wills
  • Jun 16, 2015
Secrets Aura Cozumel Resort & Spa, the only All- inclusive Adults Only Resort in Cozumel Island, Mexico. Located just 15 minutes from Downtown Cozumel and 20 minutes away from Cozumel International airport (CZM), offers 238 Junior suites and suites, all the suites have either terrace or private balcony. Not only the perfect place for the celebration of love, if you desire pampering and seclusion in the Mexican Caribbean, look no further than Secrets Aura Cozumel. More than just a place to unwind, a getaway that offers a stylishly contemporary environment for guest accustomed to the best. Each suite indulges with an inviting blend of light and comfort, as well as a private balcony featuring beautiful ocean view and pool views. The hotel also offers lobby and reception.

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Reviewer score 4.1 out of 5
Reviewer score 4.8 out of 5

Hotel Map

20.4048 -87.0158
Area served
Cozumel.
Nearby airports
Cozumel International Airport.
Area description
Secrets Aura Cozumel Resort & Spa is located in the south of Cozumel Island and 15 minutes from town. Close to Chankanaab Natural Park, coral Reefs, and Punta Sur.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

Ratings and reviews for Secrets Aura Cozumel - All Inclusive - Adults Only

Overall score

4.1 / 5
5.01.0
18 out of 18
Amenities:
3.9
Cleanliness:
4.4
Hotel staff:
4.8
Comfort:
4.3
Location:
4.4
Value:
4.2

89% would recommend to a friend.

Sort by:
Review of Secrets Aura Cozumel - All Inclusive - Adults Only

Reviewer score

3
5.01.0
Marc P.
Couples
N/A
Nov 9, 2015

All-Inclusive in CZM

Property was under construction which limited aesthetics and may have caused bad smells in room. Food limited for non-seafood eaters. Free room service and in-room bar. Great pier for dive shops/ fishing pick-ups.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Couples

Review of Secrets Aura Cozumel - All Inclusive - Adults Only

Reviewer score

1
5.01.0
JFR
Couples
N/A
Aug 7, 2015

Not as Advertised

Hotel did not meet our expectations of other Secrets Resorts. Out of 4 days staying there, we TRIED to get in touch with a manager 3 of those days to help. We were never able to speak to someone. Food Service is slow, Food was marginal, location was beautiful, but shares it's beach and pier with commercial dive and fish companies, Staff worked very hard to please. Overall, very underwhelmed and disappointing.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
2
Hotel staff:
4
Comfort:
2
Location:
3
Value:
1
Trip purpose:

Couples

Review of Secrets Aura Cozumel - All Inclusive - Adults Only

Reviewer score

5
5.01.0
Myles H.
Couples
N/A
Aug 6, 2015

Great first trip for couple

This resort met all of our expectations without fail. The snorkeling was incredible at the beach literally right in front of the hotel. There was definitely no need to pay for a snorkeling trip because it was free right there. The swim up ocean view room was the way to go for sure and the there was no reason at all to get the preferred VIP area because it looked lame and there was a sulfur smell over there.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Couples

Review of Secrets Aura Cozumel - All Inclusive - Adults Only

Reviewer score

4
5.01.0
Stefano R.
Couples
N/A
Jul 26, 2015

Great vacation!

We had a great time at this hotel. The staff was friendly, the beach was beautiful. If you like snorkeling, Cozumel is the place. Regarding the food I would raccomend you the Patio, the Mexican restaurant. It is located in the Sunscape resort but if you stay at the Secret you have access to It.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Couples

Review of Secrets Aura Cozumel - All Inclusive - Adults Only

Reviewer score

4
5.01.0
Paula C.
Couples
N/A
Jul 23, 2015

1st vacation in 4yrs

This was our first vacation in 4yrs, so needless to say we were excited. When we first arrived at Secrets, the welcoming by the staff was outstanding. However, when we checked into our room, the floor was so dirty that after walking around, the soles of my feet were black from dirt. That same night, our toilet backed up and it took 2hrs before someone came to fix it. We had to call the front desk 3 times. We booked this resort with our friends (a couple who were expecting a baby). They had the same problem with their room and because she was pregnant, her fiancé' refused to have her stay the night in the dirty room. They went to the management that night and they arranged a new room. We were so tired, that we went downstairs the next morning to tell the manager how unhappy we were. That is when we ran into our friends who told us that the management staff told them not to tell us that they upgraded their room because if we were going to pay for an upgrade that they didn't want us to know that they gave them their upgrade for free. I was infuriated! I could not believe that they were going to make us pay for an upgrade because we had a dirty room. At first, the manager Carlos tried to tell me that he checked the room his self and that it was clean. I explained to the manager that if that were true, I would not be there complaining about how dirty the floor was and how black my feet were from walking around. I explained to Carlos that we work very hard and we picked this resort because it was suppose to be luxurious. We are medical professionals and we work really hard taking care of patients, we just wanted to be able to relax and have a stress free trip where we had someone that wanted to take care of us for a change. Eventually, Carlos seemed to understand that we were not trying to get anything free but we wanted a clean room to stay in and the luxury accommodations we paid for and were promised. I did offer to pay for the upgrade because I was so tired and we were not able to enjoy our vacation because of the hassle of trying to get management to fix the problem. We spent the rest of the day waiting for a new room. Carlos did make sure that the floor was clean before we arrived. We spent the first two days of our vacation dealing with accommodations when we should have been enjoying the 1st vacation we have had in 4yrs. By the time we were in our new room, we only had 2 days to enjoy the rest of our trip. I feel like we were cheated out of our complete vacation experience. I will compliment the wait staff at the restaurants and the staff at the pools and concierge baggage desk. They were very polite and well mannered. I can't say that I would recommend this resort to a friend or a co-worker. I am still upset by the fact that they were going to scam us into paying for something that we already paid for.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
2
Hotel staff:
5
Comfort:
2
Location:
4
Value:
4
Trip purpose:

Couples

Review of Secrets Aura Cozumel - All Inclusive - Adults Only

Reviewer score

5
5.01.0
A. Wills
Couples
Las Vegas
Jun 16, 2015

Great trip for a first date

Got the side with the walk out to the beach which was very amazing. They had other rooms that walk out to the pool but I would say nothing beats the ocean view. The food was cool and drinks were awesome. I will definitely go back to visit.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Couples

Review of Secrets Aura Cozumel - All Inclusive - Adults Only

Reviewer score

5
5.01.0
Aleksandra J
Couples
N/A
May 29, 2015

Best vacation ever

The hotel met my full expectations. There were plenty of water and sport activities available on site (my favorite were the water slides) The staff was extremely friendly/professional and food was delicious. I liked the fact you didn't need to make reservations for dinner every night and was able to go at your most convenient time.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Secrets Aura Cozumel - All Inclusive - Adults Only

Reviewer score

4
5.01.0
Coach J's Wife
Couples
N/A
May 28, 2015

Anniversary

Great vacation. Clean resort, adults only. Great food. Great entertainment. Great staff. Great drinks. Snorkeling was a lot of fun. Very nice spa. Very comfortable and relaxed atmosphere. Close to the airport. Quick cab service. Food is better at the resort than in town. A nice relaxing getaway for two

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Couples

Review of Secrets Aura Cozumel - All Inclusive - Adults Only

Reviewer score

5
5.01.0
Michael C.
Couples
ARLINGTON
Apr 10, 2015

Beyond Awesome!

This was one of the best vacation places I have stayed at and will be going back again next year! The staff was so awesome remembering my name and all ways wanting to help you. The food was excellent and portions where perfect. Overall I will recommend Secret's Aura Cozumel to all my friends

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Secrets Aura Cozumel - All Inclusive - Adults Only

Reviewer score

4
5.01.0
Steven G.
Couples
N/A
Apr 6, 2015

Secrets Aura - Cozumel

We had a great time, but you need to be aware that the beach here is not good for swimming, but great for snorkeling. The food was OK, we especially preferred the a la carte restaurants over the buffet. While we had no specific complaints, we will definitely go back to Cozumel, but probably try a different resort next time.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Couples

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