Hotel Cozumel and Resort

The all inclusive is the way to go. Very friendly and warm atmosphere. Loved the meals, the snacks, the beach, the pool, the bicycle ride, and the wonderful staff.

I travel the world diving and return to this resort at least twice a year. I live in Texas and find that it is really convenient when I want to get "wet!" The flight is listed at 2.5 hours, however, it's more like 1.45 hours to arrive. The only issue I have is the ground transport is Zone 3. When I purchased my transport voucher from the online agency, it reflects Zone 1. It is a bit annoying when you arrive to be told you need to pay some additional nominal amount. The online agency should spend time reviewing their packages to make sure they are up to date!

I typically stay at this resort during my visits to Cozumel which are one or two times a year. The facilities are clean, the staff very helpful and accommodating. I have had nothing but positive experiences during my stay. Additionally, I am a diver and with Paradise Divers being directly across the road, it makes getting to dive sites hassle free!

I was not impressed with the value for our money. We opted not to go with the all inclusive since we rented scooters and toured the island daily, but when we would come back to our resort and wanted a beer they were $3 each. The rooms were ok, but had to walk a mile to get to our room. We did appreciate the water coolers in the hallway with cold water since there were no fridges in the room.

Just completed a weeklong trip to Cozumel Hotel and Resort. If you're looking for a place to stay while diving throughout your stay, this is a good one. The pool is huge, the beach access is great for relaxing, and there is good snorkeling directly off the beach. On the downside, the room was clean but always had a foul odor coming from the bathroom. We booked a room for 3 and got one with a twin, double, king, and pull-out. Fantastic accommodations otherwise. I can't comment on the all-inclusive aspect, but there were some loud nights (spring breakers...) enjoying the free libations. Internet coverage is spotty and very slow. Overall: Can't beat the value, although be prepared for a few headaches.

Staff were very friendly and helpful. Had a great time snorkling and the beach was very clean. Great mixed drinks.

This is the second year we stayed the Hotel Cozumel and Resort. The property is a good value for the location and has a great breakfast buffet that we paid for as we did not book All Inclusive. I have one room suggestion that would add to the comfort of your guests. This year each of the double beds had one long pillow rather than two as is typical in a bed that could sleep two people. Makes it difficult to share that space with only one pillow between the two of you for eight plus hours. :)

Had the pleasure staying at Hotel Cozumel. I found it was average. Staff was pleasent. Easy walking distance to town. Evening entertainment was Bingo and or Black Jack. ; ( . With that said very quiet resort. Disappointed the LosGirasoles beach resturant was not open much in our 10 day stay and most beach chairs are broken. Found that the drining glasses in dining room were not CLEAN.. Overall Vacation was nice and restful..

we have stayed here 7 times and there are never any surprises. The rooms are spotless and the staff are responsive and professional. Always a great value.

We had a very nice stay here. I would have given 4 stars had the front desk manager (Raul) been reasonable and fulfilled his commitments. A $50 credit at the resort was a part of our 'Special Offer'. When we checked in, they explained it was only $25 if you spent $100, $50 if you spent $200 at the resort. That was fine. The night before our departure, I went to the front desk to see what our total was and asked how much I still needed to spend to get our credit. We had spent about $78. We didn't eat there much, it wasn't that good of food. We had lunch the next day at the hotel - about $24. When checking out, the manager wouldn't issue us the promised $25 credit, he said the local phone calls we made - which didn't even work - didn't count toward the $100. We were never told that detail. I explained we wouldn't have spent that $24 for lunch had we known this. He was rude, stubborn, unprofessional, and even yelled at me. Over $25! I asked him if it was really worth $25 - that he was committed to - to him to have a customer leave unsatisfied and frustrated. He didn't budge. So disappointing! The pool was beautiful. The poolside activities were nice. The staff was nice - other than final mgr. The room was big. I loved that taxis were always available out front. The bed and pillows were comfortable. However, a few days into our stay, our AC went out, so they had to relocate us to another room - THAT bed was super hard, and sheets were unclean. They brought us new sheets to make the bed ourselves. Our upgraded room with a view was mostly blocked by buildings - wasn't worth the extra money. I was really glad we didn't get an all-inclusive pass - the food was just OK - I wouldn't have wanted to eat it all week. However, the pool bar chicken tacos were wonderful!