Quality Inn Near American Consulate

I have traveled 2 times to Cd Juarez. They don't have a gym the pool is always close. The suttle service is never available, but you can see the that the car is outside. There was a guy who told me that whe you use the service they ask you to pay almost the same price for a cab. This hotel is way to expensive for the service you receive.

When I get there, I have two reservations, made by orbitz, under two different names.I am told be [...] at the reception desk that I need to call Orbitz and cancell my wrong reservation. We get to our room, my husband and I and it is not the room requested. We requested a smoking room. So we now have to take all our bags downstairs to reception as they said when we called them to check if it was a smoking room. We do not get any help, they do not send any one up with the cart to help with the bags. We then get our new room. I call orbitz and give [...] my record and he says that this reservation is under the wrong name, not as my email confirmation says. Thank goodness I was not double charged, however, I did have to pay about $20.00 for the phone call to Orbitz to cancell the incorrect reservation, only to be told by [...] that [...] had already cancelled the reservation. We were interrupted a total of three times during our stay. Once at 8 in the morning (by whom, I do not know, but they opened our door), another at night (by a man serving dinner to the wrong room), and another during the day again. The only two actually friendly people were our room cleaning service and the gentleman who brought our bags to our incorrect room. Then you have to put your key in this slot inside the door for the power to work in the room and it constantly needed to be taken out and put back in so the power would turn back on, because it would just go off. Over all not a very good experience for us. The food from the resturant was very good though!!!! Absolutely no complaints.

I had business to attend to at the US consulate. The location was perfect and no complaints with the price! it was walking distance from the US consulate, the US consulate clinic, the mall, etc. Nothing was more than 5 minutes away. The staff was kind and there was a 24 hour staff member patrolling the parking lot- which made me feel safe in regards to my vehicle. It was a big plus that the hotel was gated. The continental breakfast was fine- no complaints. The lobby had an odd stench. I was not satisfied with my bedroom. It was not spacious and had no comfort factor. The pillows were poor; very small- three for a Queen bed. There was no comforter and I was fortunate to have brought my own. The shower and towels were far too small- a great Inconvenience. The mouth rinse cups were DIRTY with residue from previous guests!! That was gross! I was also missing important necessities as an iron, ice tongs and a restaurant menu. I have had better visits- the only way I would book here again would be due to the location and price.

Well, I didn't like that my room's phone didn't work at all, I was there for 5 days and they replaced the phone on my 4th nigh, which i had asked them to changed or fix my phone and they just ignored it till i asked them a few times. I felt ignored at times,because i look young.

Staff is not only friendly but professional and helpful. I really cannot complain as the location of the hotel was very safe. I would highly recommend hotel to anyone doing business at the American Embassy.

As many people do when they travel to Cd. Juarez I was there with my husband because he had his appointment at the US consulate office. This hotel is located at a very convenient location within walking distance of the consulate. I would highly recommend this hotel for anyone traveling to Juarez with that purpose. They have a business center where you can constantly check if you packet has arrived, they provide transportation to the airport, bus central and DHL offices.

A business trip to the American consulate. Nothing was missing. This trip was very productive.

Stay was ok. good location. Pharmacy behind the hotel at walking distance. Hotel is fenced in for security which avoids a lot of walk through traffic

Everything was fine. 2 things 1 they told me that I have free suttle service ( they will give me a ride when I need it but that didn't happen) 2 there was a guy there who was mean he talked to me so mean

is ok...