Rate and special offer based on Check-in: Feb 10, 2016 Check-out: Feb 11, 2016

The Westin Resort & Spa, Cancun

4 stars
View map of Blvd. Kukulcan Km. 20 Zona Hotelera P. O. Box 1808, Boulevard Kukulcan KM 20, Cancun, 77500

Hotel Overview

Reviewer score
4.1
out of 5
55 reviews
Great honeymoon!

This is a great place to come and relax. Away from the party scene at a very quiet location. Staff... See full review

  • aurelijus s.
  • Aug 25, 2015
Honeymoon

We really enjoyed our trip to Cancun for the first time. The Westin company alone offers great... See full review

  • Jamaal W.
  • Jul 2, 2015
The Westin Resort & Spa, Cancun rests peacefully at a quiet end of Cancuns Hotel Zone. Enjoy the serenity of private white-sand beaches with breathtaking views of the Caribbean Sea and Nichupte Lagoon, plus easy access to Cancuns excitement. Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. Each of our 379 bright and airy guest rooms feature inviting contemporary decor, the signature Heavenly® Bed, and stunning Caribbean Sea or lagoon views. For an upgrade, consider our Royal Beach Club, with its exclusive services and private pool.

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Reviewer score 4.4 out of 5
Reviewer score 4.5 out of 5

Hotel Map

21.0396 -86.7825
Area served
City Center
Nearby airports
Cancun Airport, (CUN), 16.09, KM;
Area description
Resort, Airport

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

Ratings and reviews for The Westin Resort & Spa, Cancun

Overall score

4.1 / 5
5.01.0
55 out of 55
Amenities:
4.1
Cleanliness:
4.3
Hotel staff:
4.5
Comfort:
4.4
Location:
4.1
Value:
4.2

95% would recommend to a friend.

Sort by:
Review of The Westin Resort & Spa, Cancun

Reviewer score

5
5.01.0
aurelijus s.
Couples
N/A
Aug 25, 2015

Great honeymoon!

This is a great place to come and relax. Away from the party scene at a very quiet location. Staff is very friendly and the prices are fair. The beach is right there and the water is calm. If you do want to do water activities, there are plenty that are very close to the hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Couples

Review of The Westin Resort & Spa, Cancun

Reviewer score

5
5.01.0
Jamaal W.
Couples
Lithonia
Jul 2, 2015

Honeymoon

We really enjoyed our trip to Cancun for the first time. The Westin company alone offers great potential to all of their resorts, and they offer great quality service. The staff was very friendly and they offer a lot of incentives to make sure that we as a couple were well taken care of. I would highly recommend this for someone who just desires to getaway or have that special moment with someone

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of The Westin Resort & Spa, Cancun

Reviewer score

4
5.01.0
Tracey T.
Family
N/A
Jun 22, 2015

a good experience

Our stay was very nice at the hotel, I was hoping for more of a welcoming hospitality and help in being told what was available at the hotel so that I could have taken more advantage of the wonderful amenities that the hotel had to offer. I bought transportation to the hotel off the internet and unknowingly it was not part of the hotel services, thus unfortunately I got taken in by a competing time share - be very careful to not buy into a time share without carefully being aware of what you are getting.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
3
Value:
3
Trip purpose:

Family

Review of The Westin Resort & Spa, Cancun

Reviewer score

5
5.01.0
Juan B.
Couples
N/A
May 1, 2015

very happy !

family oriented, super clean, friendly people, very happy with their service, I will definitely come back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Couples

Review of The Westin Resort & Spa, Cancun

Reviewer score

4
5.01.0
Michael e.
Couples
round rock
Jan 12, 2015

Nice hotel

Would go back .The good, The staff was helpful and the place was nice, the beach and pool areas were great . Plan on eating else where because the restaurants are over priced and $7 dollars for a bottle of water was not acceptable. The place was on the quiet side when I went and so if you seek a quiet get away this an awesome place! The location was not very central but rather at the beginning of the hotel stretch, Wifi works in lobby area.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
3
Value:
3
Trip purpose:

Couples

Review of The Westin Resort & Spa, Cancun

Reviewer score

5
5.01.0
Tawana J.
Couples
N/A
Dec 17, 2014

amazing trip

I was on vacay with my bf and it was amazing. The staff was great. The hotel in a whole was perfect. The view, cleanliness, and staff was GREAT. I would definitely recommend this hotel to a friend

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Couples

Review of The Westin Resort & Spa, Cancun

Reviewer score

4
5.01.0
Almo52699
Family
South Brunwick, NJ
Sep 7, 2014

Decent Vacation

Stayed at RBC in the last week of August. Had a nice time at the beach. Had practically the beach to ourselves. Had a relative who stayed at the other building. The front staff did not make an effort to offer him an upgrade. The staff quoted full price. Had a problem wih the room safe. Had to call 3 straight days before someone fixed it. Also had other minor room problem such as lightning by the door which did not turn on. Wish we knew what was covered under RBC. It would have been nice if there was a brief tour given. Marco was fabulous! The staff during cocktail time did the bare minimum. Overall, would come back again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Family

Dining tip: In Hotel

Excellent breakfast buffet at the RBC. That along was worth the upgrade. Marco went out of the way to serve you. The morning staff was better than the cocktail staff.

Review of The Westin Resort & Spa, Cancun

Reviewer score

2
5.01.0
not a happy camper 12345
Couples
rancho cucamonga, ca
Aug 25, 2014

Worst room.

The room is not properly cleaned. The noise of the air conditioning affects our sleep. It is just too noisy.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
2
Comfort:
1
Location:
2
Value:
2
Trip purpose:

Couples

Dining tip: Not Applicable

We enjoyed the dining and tours.

Review of The Westin Resort & Spa, Cancun

Reviewer score

4
5.01.0
JCAMary
Friends
New York
May 29, 2014

Westin Resort and Spa

Relaxing place. Good and quiet location. Helpful staff.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Friends

Review of The Westin Resort & Spa, Cancun

Reviewer score

5
5.01.0
Fonda Family
Couples
Chicago, IL
Apr 6, 2014

Fantastic getaway

I've stayed at this hotel before and loved it which is why I chose to stay again and will continue to come back..

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Time-saving tip: Short drive from hotel

10-15 minutes to airport

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