Rate and special offer based on Check-in: Nov 30, 2014 Check-out: Dec 1, 2014

The Westin Resort & Spa, Cancun

4 stars
Blvd. Kukulcan Km. 20 Zona Hotelera P. O. Box 1808, Cancun, 77500
Hotel Overview
Reviewer score
4.0
out of 5
446 reviews
GOOD VALUE!!!

GREAT PLACE WITH A GREAT VIEW!!! I WILL BE BACK TO THIS SPOT!!! See full review

  • YELLAJ71
  • Aug 25, 2014
Great getaway

The hotel stuff was very nice and friendly. We have a great time staying at this hotel. The... See full review

  • waterfall123
  • Jul 6, 2014
Quiet Cancun beach getaway in the hotel zone between lagoon and sea

The Westin Resort & Spa Cancun is perched between Nichupte lagoon and the Caribbean waters on a white-sand beach. The hotel has four shimmering outdoor pools, a fitness center and signature spa, as well as lit outdoor tennis courts, water sports and a club for kids. Elegant, contemporary guest rooms swathed in crisp linens overlook the lagoon or turquoise sea. Breeze-swept outdoor bars and restaurants and an array of indoor dining venues cater to diverse tastes. An all-inclusive plan is an option.

 

Highlights
  • Optional all-inclusive plan, including three meals daily, 24-hour room service, snacks and by-the-glass beverages
  • Modern, spacious rooms with sweeping lagoon or ocean views at Westin Resort & Spa Cancun
  • Club for children, complete with playground and indoor discovery room (fees may apply)

 

Rooms

All of the 387 contemporary guest rooms at Westin Resort & Spa Cancun are located in a six-floor main building and seven-story beach club. Each is flooded with light and features one king or two double signature Heavenly Beds with pillow-top mattresses, a breathtaking sea or lagoon view, satellite TV and wireless Internet access (fees apply). Royal rooms have private balconies, mini bars, oversized desks and in-room, laptop-sized safes as well as private check-in, complimentary daily buffet breakfast and evening hors d'oeuvres and cocktails. All-inclusive rooms in all categories feature 24-hour room service.

 

Dining

A wide range of dining options at Westin Resort & Spa Cancun caters to guests of all tastes. Options include the contemporary fine dining establishment overlooking the Caribbean or thatched-roof palapa, which sizzles fare atop hot stones. A casual snack bar, sunset bar steps from the main pool, and lounge serving martinis alongside gourmet appetizers are additional perks.

 

Recreation

The beachfront Westin Resort & Spa Cancun has its own workout room and spa offering massages and body treatments (fees apply). Many water sports are available, including parasailing and waterskiing (fees apply). Close proximity to Palancar Reef makes diving and snorkeling an option, too. Meanwhile, guests can opt to arrange tee times at a golf course nearby.

 

Transportation
  • Cancun International Airport (6 mi/9.6 km)

 

Attractions
  • Plaza Kukulcán shopping (4.5 mi/7 km)
  • Cancun Convention Center (7 mi/11.2 km)

 

Business
  • 11 flexible meeting spaces, the largest of which is a 9,688-square-foot ballroom for up to 1,200 reception-style
  • Business center

 

The Westin Resort & Spa, Cancun Rooms

Deluxe
Description not provided

Amenities

  • High-speed internet
  • Free parking
  • Heated pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Pet friendly
Activities
Heated pool
Fitness center or spa
Jacuzzi
Children's activities
Golf
Tennis
Tennis pro
Boating
Driving range
Water skiing
Steam bath
Scuba diving
Dining
Bar/Lounge
Restaurant
Coffee maker in room
24 hour room service
Services
24 hour front desk
Business center
Childcare Service
Concierge desk
In-Room Safe
Shops/Commercial services
Tour desk
Meeting/Banquet facilities
Boutiques
Barber/Beauty shop
Internet
High-speed internet
Parking
Free parking
Valet parking
Accessibility
Accessible facilities
Room
Mini bar
Hairdryer in room
Ironing board

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Reviewer score 4.3 out of 5
Reviewer score 3.5 out of 5

Hotel Map

21.0396 -86.7825
Nearby airports
Cancún International Airport, (CUN), 3.73, MI;
Area description
Resort

Nearby points of interest

  • Playa Delfines: 1.7 mi
  • Dolphinaris Cancun: 2 mi
  • Wet'n Wild Cancun: 2.2 mi
  • Riviera Cancun Golf: 3 mi
  • Avenida Kukulkan: 4 mi
  • Interactive Aquarium: 5 mi
  • El Rey Ruins: 5.1 mi
  • Playa Tortugas: 7.6 mi
  • Dubai Palace Casino: 7.7 mi
  • Museo Maya de Cancun: 7.8 mi
  • Avenida Tulum: 8.9 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (446)

Ratings and reviews for The Westin Resort & Spa, Cancun

Overall score

4 / 5
5.01.0
446 out of 446
Amenities:
4
Room cleanliness:
4.2
Hotel staff:
4.4
Room comfort:
4.2
Location:
4
Value:
4.1

84% would recommend to a friend.

Sort by:
Review of The Westin Resort & Spa, Cancun

Reviewer score

4
5.01.0
Jacko12
Business
New York
Sep 30, 2014

Great

A great hotel right on the beach . Very friendly staff.. Will definetly be returning

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Review of The Westin Resort & Spa, Cancun

Reviewer score

4
5.01.0
Almo52699
Business
South Brunwick, NJ
Sep 7, 2014

Decent Vacation

Stayed at RBC in the last week of August. Had a nice time at the beach. Had practically the beach to ourselves. Had a relative who stayed at the other building. The front staff did not make an effort to offer him an upgrade. The staff quoted full price. Had a problem wih the room safe. Had to call 3 straight days before someone fixed it. Also had other minor room problem such as lightning by the door which did not turn on. Wish we knew what was covered under RBC. It would have been nice if there was a brief tour given. Marco was fabulous! The staff during cocktail time did the bare minimum. Overall, would come back again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: In Hotel

Excellent breakfast buffet at the RBC. That along was worth the upgrade. Marco went out of the way to serve you. The morning staff was better than the cocktail staff.

Review of The Westin Resort & Spa, Cancun

Reviewer score

2
5.01.0
not a happy camper 12345
Business
rancho cucamonga, ca
Aug 25, 2014

Worst room.

The room is not properly cleaned. The noise of the air conditioning affects our sleep. It is just too noisy.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
2
Room comfort:
1
Location:
2
Value:
2
Trip purpose:

Business

Dining tip: Not Applicable

We enjoyed the dining and tours.

Review of The Westin Resort & Spa, Cancun

Reviewer score

5
5.01.0
YELLAJ71
Business
COMPTON, CA
Aug 25, 2014

GOOD VALUE!!!

GREAT PLACE WITH A GREAT VIEW!!! I WILL BE BACK TO THIS SPOT!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Review of The Westin Resort & Spa, Cancun

Reviewer score

4
5.01.0
Canano
Business
Acapulco
Jul 31, 2014

Best Beach in Cancun

The hotel is a good place to stay for the price you pay for it. Is very clean and in great shape. Rooms need an urgent remodeling work, but beds are fabulous. The beach and sand is the best in Cancun, and beside the hotel is the Club med in wich the sea gets even better. You can swim in the ocean like if it was a pool. The ocean's color is beautiful.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
5
Trip purpose:

Business

Shopping tip: Not Applicable

La Isla

Review of The Westin Resort & Spa, Cancun

Reviewer score

3
5.01.0
Teachertrey
Business
Oregon
Jul 25, 2014

A little less for more

When we tried to check in at 3:30, (check-in time listed as 3:00) we had to wait an additional 15 minutes for our room to be cleaned. We weren't offered anything except a sorry. The lobby smelled musty but was otherwise clean. Unfortunately the open air environment was smoke friendly. With little wind, my kids and I were forced to inhale second hand smoke. Postives: The concierge was great help. The food buffet was delicious.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
2
Trip purpose:

Business

Review of The Westin Resort & Spa, Cancun

Reviewer score

2
5.01.0
cjcj2323
Business
los angeles ca
Jul 7, 2014

Front desk & manager leave much to be desired

If you can get through the flippant front desk and the incompetent management without walking out and going to another hotel, kudos to you. The rest of the staff is actually wonderful. Don't bother paying to stay at the royal beach club section of the resort, you can just walk in and use all the amenities, no one cares or is there to check. I recommend finding a newer resort for a comparable price.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
1
Room comfort:
2
Location:
3
Value:
2
Trip purpose:

Business

Review of The Westin Resort & Spa, Cancun

Reviewer score

5
5.01.0
waterfall123
Business
NJ
Jul 6, 2014

Great getaway

The hotel stuff was very nice and friendly. We have a great time staying at this hotel. The location of the hotel is close to the airport but a bit far from restaurant.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
3
Value:
4
Trip purpose:

Business

Review of The Westin Resort & Spa, Cancun

Reviewer score

4
5.01.0
Love travel 111
Business
San Diego, CA
Jun 21, 2014

Overall good experience

Can't complain about this hotel. The staff was friendly and hotel was clean. The only negative was the Wi-Fi always cutting off at the lobby.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
5
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Good wasn't any good at the attractions.

Review of The Westin Resort & Spa, Cancun

Reviewer score

4
5.01.0
Highbluff
Business
Virginia Beach, Virginia
Jun 19, 2014

Everything great except restaurants

Nice stay. Staff were helpful and friendly. In particular: 1. They suggested buses instead of pushing cabs 2. No one tried sales pitch for buying timeshare, etc. 3. Recommended great, non-touristy restaurant 4. No sales pitch for tours and activities 5. Posted a list of set rate cab fares. Removed hassle . The only real drawback was the restaurants. None were very good. The poolside lunch one offered $22.00 hamburgers, which weren't even tasty. The buffet was uninspiring institutional food, and very expensive, even for Cancun($34.00) incredibly, none of the three restaurants featured Mexican food! No tacos, enchiladas, etc. you wouldn't have thought you were in Mexico. This was particularly frustrating because the nearest offsite alternative restaurants were a couple of miles away. As food is a big part of our foreign vacations, this probably will keep me from coming back. For those who just go for beach and sun, it's a great place.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short drive from hotel

Avoid hotel restaurants. Go to La Desterilla. Authentic, non-touristy place, despite outside appearance. Across from kulkulcan mall. Get the Beef Arranchies.

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