Terracaribe Hotel

2 stars
Av. Lopez Portillo & Av Bonampak, Cancun, 77524
Hotel Overview
Reviewer score
3.3
out of 5
64 reviews
Nice surprise

Clean place. They beginning cleaning early and clean ALL day. Workers seem to work long hours.... See full review

  • Traveling Evangelist
  • Dec 25, 2012
Really nice and confortable hotel

All the staff was really nice and professional and we didn't miss anything or just a little of bit... See full review

  • The five french girls
  • Mar 15, 2011
This family friendly hotel offers you Free wireless internet, outdoor swimming pool and jacuzzi, sundeck on roof and an economic mexican restaurant. Conveniently located 25 minutes from the International Airport of Cancun, just 2 minutes away from the ferry to Isla Mujeres, near the entrance to the Hotel Zone, Puerto Cancun and the commercial heart of the city.

Additional information: Children 9 and under stay free in the room with parents and in existing bedding.

Terracaribe Hotel is in Cancun downtown(guests must take taxi or bus to the beach).

Hotel Amenities: An outdoor swimming pool and jacuzzi, sundeck on roof, lobby bar, laundry facilities and airport transportation (surcharge),

1 Beach Club
Located in the Hotel Zone. Services you can use: Beach chairs, showers, bathrooms/dressing rooms.
FREE transportation from the hotel to the beach club, 9:00 AM and back 5:00 PM, depending on availability.
Ask for your bracelet at the hotel reception.

Terracaribe Hotel Rooms

Standard
Mediterranean basic style decor room with one queen size bed, vanity table and chair, bedside table, air conditioning, ceiling fans, TV cable and wireless internet access in the room.
Superior
Mediterranean basic style decor room with 2 queen size beds, vanity table and chair, bedside table, air conditioning, ceiling fans, TV cable and wireless Internet access in the room.
Non Refundable
Non refundable rate. Mediterranean basic style decor room with one queen size bed, vanity table and chair, bedside table, air conditioning, ceiling fans, TV cable and wireless internet access in the room.

Amenities

  • WiFi
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Activities
Outdoor pool
Solarium
Dining
Bar/Lounge
Restaurant
Room service
Services
In-Room Safe
Internet
WiFi
Parking
Free parking

Hotel Map

21.1681 -86.818
Area served
Cancun
Nearby airports
Cancun International Airport(CUN)
Area description
Take the main highway to Cancun. After the plaza las Americas, turn right on Labna Ave. Turn left onto Bonampak Ave. The Hotel is on the corner of Portillo Ave and Bonampak Ave. Located 25 minutes from the International Airport of Cancun, just 2 minutes away from the ferry to Isla Mujeres, nearby the entrance to the hotel area and the commercial heart of the city. Hotel zone entrance 2 km. Isla Mujeres Ferry-3 km (2 miles). Playa del Carmen-68 km(42 miles). Xcaret Park-78 km(48 miles). Tulum Archeological Site- 100 km(63 milles).

Nearby points of interest

  • Avenida Tulum: 0.6 mi
  • Dubai Palace Casino: 1.7 mi
  • Playa Tortugas: 2.2 mi
  • Museo Maya de Cancun: 4.6 mi
  • Interactive Aquarium: 5.3 mi
  • El Rey Ruins: 5.4 mi
  • Avenida Kukulkan: 5.7 mi
  • Playa Delfines: 7.6 mi
  • Iberostar Cancun Golf Course: 7.8 mi
  • Wet'n Wild Cancun: 8.4 mi
  • Dolphinaris Cancun: 9 mi
  • Riviera Cancun Golf: 10.4 mi

Dining

Arrecifes Bar
In a cozy yet refined ambiance, you may enjoy a relaxed moment or a business appointment in our Lobby Bar "Arrecifes" with capacity for 50 people. Accompanied by your friends, enjoy with us our special events and romantic evenings with your favourite drink.
Los Caracoles Restaurant
Serving breakfast, lunch and dinner. Our International Menu offers you a variety of dishes including a special selection of our exquisite cuisine and seafood. With the expertise of our experienced Chef, our dishes will satisfy the most demanding tastes. In a delightful casual ambiance, you will enjoy the traditional Mexican cuisine with the tradition and flavours of the Peninsula. An enjoyment for all your senses. Open from 7:00 AM to 1:00 PM

Hotel Policies

Check-in:
1500
Check-out:
1300

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

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Guest Reviews (64)

Ratings and reviews for Terracaribe Hotel

Overall score

3.3 / 5
5.01.0
64 out of 64
Amenities:
3.3
Room cleanliness:
4.1
Hotel staff:
4.1
Room comfort:
3.4
Location:
2.7
Value:
3.9

73% would recommend to a friend.

Sort by:
Review of Terracaribe Hotel

Reviewer score

1
5.01.0
World Traveler in 2013
Atlanta, GA
Apr 5, 2013

Unprofessional treatment

While the hotel room and location were as expected, the check-in experience made this a 1-star review: I and my family arrived around 11:00pm on the check-in date with a confirmed reservation. At the hotel we were told that our reservation was really at another hotel and that we had to drive to that other hotel instead. A long discussion with the clerk, showing the reservation and asking for the manager yielded nothing, even though there did not seem to be a lot of guests. I then proceeded to call the booking agent's customer service and after 30 minutes on hold, just as I got a person on the phone, magically, a room was available. The staff seems to be running some kind of scam and I recommend staying somewhere else.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
1
Room comfort:
4
Location:
3
Value:
2
Review of Terracaribe Hotel

Reviewer score

2
5.01.0
buddyboy
michigan
Mar 28, 2013

Quick and Cheap Getaway

You get what you pay for. Clean hotel. Nice/ helpful staff.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
1
Location:
1
Value:
2
Sightseeing tip: Long walk from hotel

learn the bus route!!!

Review of Terracaribe Hotel

Reviewer score

4
5.01.0
Kingul
Knoxville, TN
Feb 4, 2013

Far away from the hotel zone, but a nice hotel

This hotel is located in downtown Cancun, few miles from the hotel zone. Although the locality is not so nice, the hotel itself is well worth the price. The room was clean and the staff was helpful. I will definitely recommend this hotel

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
5
Review of Terracaribe Hotel

Reviewer score

5
5.01.0
Traveling Evangelist
Birmingham, AL
Dec 25, 2012

Nice surprise

Clean place. They beginning cleaning early and clean ALL day. Workers seem to work long hours. Leisurely pace, not to worry, I was impressed. Kitchen is open til 11 am and then again all evening. Just order. The cook, full or energy, dancing around, very friendly. Desk speaks English. Many buses, and taxi's. VERY safe during the day. I did not go out @ night. Only one access into hotel. Safe. Across the street is a gas station. A regular 7-11! Hotdogs rolling on the grill. Everything to eat or drink. AND a tile shop across the street. Decorative bathroom sink bowls, etc. I bought a soap dish & they wrapped it solid. My room AC was the coldest I have ever seen. Cold air! My room had NO fridge or microwave. I took a blow dryer. Good HOT water. Regular American AC. And I mean they even "ruffled" the kleenex box paper with a bow. Actually, best folding show I have EVER seen, they folded & adorned everything that could be, and I have been in a lot of hotels! Give these guys a raise. They moved all the tables EVERY time they cleaned. Tile floors. I had a balcony room, and there was an currency exchanger ATM in the lobby. It was a GREAT value and I am glad I stayed there. I chose it because of the price. Oh, and there WAS a pool. With pretty blue tiles. Clean water. Actually larger than the picture. I also saw a hotel van. And they wash the comforters!!!!!!!!!! No wash cloths. (I always pack one.)

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
3
Location:
3
Value:
5
Sightseeing tip: Not Applicable

The lobby desk will tell you how to journey over by bus, then by boat, etc. to see lots of destinations. Just ask. Easy!

Review of Terracaribe Hotel

Reviewer score

3
5.01.0
JR yankees man
Allentown,pa
May 14, 2012

mexican getaway

was ok for the price...should at least a microwave and a refrigerator....but you get what you pay for

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
1
Value:
4
Review of Terracaribe Hotel

Reviewer score

2
5.01.0
wfhring
Sausalito, CA
Mar 28, 2012

A small convenient hotel in Cancun city

All I needed was a place to park myself and my car. Terracaribe is an inexpensive, clean and convenient (to Isla Mujares) hotel. Definitely not the Ritz, but it has a small pool and a warm-tub. Ask for one of the rooms with a (small) balcony

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
5
Hotel staff:
4
Room comfort:
2
Location:
4
Value:
5
Time-saving tip: Not Applicable

Use Avenue Bonampak to get through town to the Hotel Zone or Airport.

Review of Terracaribe Hotel

Reviewer score

4
5.01.0
Cancun visitor
Manhattan, New York, NY, USA
Mar 19, 2012

Great for travel on budget

Like other reviews have said, the location is the weakness of this hotel. It is far from the hotel zone where all the fun is going on. But since my friends and I were on a budget, spending 120 pesos (about 10 US dollars)for a cab ride to the hotel zone was more affordable than paying 200 USD extra per person for a nicer hotel at a better location. It takes about 25 mins to get to the hotel zone. The cabs are plenty and we never have any problem finding one. If you're buying a tour, then the location is not so much of a problem because they will pick you up and drop you off at the hotel anyway. The hotel is close to the ferry port to Isla Mujares. It was about 15 min walk from the hotel. Then we took the ferry for another 15-20 mins to the island where we spent a nice day snorkeling and walking around the downtown of the island. The hotel, indeed, is clean. Room service is great. We always came back to our room at the end of each day to find it so spotlessly clean. Even our messy clothes were put in the right place for us. Very impressed. The food at the hotel was great. I had American breakfast there and absolutely loved it! The superior room was spacious and the AC worked well (to a point where I actually froze at night!) It was overall a nice experience on a budget. It saved me probably 200 dollars for the whole trip of 5 nights 6 days -- adding up to 800 dollars for all four of us. So, if you come as a family and want a more economical vacation, this is possibly a good option for you. However, the next time I go back, I probably will pick a hotel in the hotel zone :(

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
2
Value:
4
Review of Terracaribe Hotel

Reviewer score

3
5.01.0
travelmex
Montreal, Quebec, Canadá
Jan 9, 2012

Terracaribe Cancun

I needed a hotel to sleep while I waited for my plane the next mourning. Too bad my stay was too short because the hotel invited me to spend more time. The hotel and the service was more than what I expected

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
2
Value:
4
Review of Terracaribe Hotel

Reviewer score

3
5.01.0
bubbaluvahubba
Dallas, TX, USA
Dec 25, 2011

Fine deal

Good deal for what you pay for. Nice people. Not a very good part of town. Restaurant was decent.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
2
Room comfort:
3
Location:
1
Value:
4
Review of Terracaribe Hotel

Reviewer score

3
5.01.0
Beautiful52
Orange, CA, USA
Nov 28, 2011

Good

The receptionist received me in a bad mood. He was so rude, he wanted me to provide him my passport in order for him to get a copy so he could give me the room I had in my reservation. In addition the room that he gave me had blood on the floor. I asked him to changed me to another room the same night I had arrived, he did it in a bad mood.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
3
Hotel staff:
2
Room comfort:
4
Location:
5
Value:
5
Sightseeing tip: Long walk from hotel

Cancun has new malls like Isla Mall where you can see the dolphins shows and places where you can eat really good food.

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