Rate and special offer based on Check-in: Feb 13, 2016 Check-out: Feb 16, 2016

Sun Palace Couples Only - All Inclusive

4 stars
View map of Blvd. Kukulkan KM 20, Cancun, 77500

Hotel Overview

Reviewer score
4.2
out of 5
13 reviews
Anniversary trip

Had a great stay! First time Cancun trip and this was a perfect couples retreat!!! See full review

  • Shannon M.
  • Jan 21, 2015
Super Trip

This hotel was great the staff are on call 24/7 to meet all your needs. The room was cute and the... See full review

  • Orlando M.
  • Jun 11, 2015

Sun Palace Couples Only All Inclusive in Cancun, Mexico, is the perfect place to spend time with your significant other.

It boasts 252 luxurious rooms which all have a double Jacuzzi, as well as balcony views of the Caribbean Sea or Nichupte Lagoon. Sun Palace has three infinity pools, an indoor pool, swim up bar and hot tubs.

The rooms each have king-size beds and include turn-down service and bathrobes and slippers. There is a liquor dispenser and mini-bar in each room in addition to 24 hour room service for those who would like to relax away from others.

Highlights

There are five restaurants on-site at the Sun Palace. El Alamo has a variety of foods served buffet style for those who want to grab and go. La Tratto is an elegant restaurant with Italian cuisine. For those who enjoy steak and seafood, The Steak is available for casual dining.

Oriental Lounge features Asian cuisine and boasts a sushi bar. There are also three bars on the property, The Pool Bar, The Wet Bar and The Lobby Bar for guests in the mood for a cocktail. Sun Palace offers free Wi-Fi in all areas of the resort.

If you enjoy playing golf, Sun Palace offers complimentary transportation to neighboring Moon Spa and Golf Club. There are also a variety of water sports available on-site at the Wet n’ Wild Marina. 

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Hotel Map

21.0438 -86.7831
Area served
Cancun, Mexico.
Nearby airports
Cancn International Airport (CUN): Approximate driving time is 12 minutes and distance is 12 km (7.5 mi).
Area description
The Sun Palace is only 8 miles from Cancun International airport, 17 miles from downtown Cancun and 10 miles from the Convention Center.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Sun Palace Couples Only - All Inclusive

Overall score

4.2 / 5
5.01.0
13 out of 13
Amenities:
4.1
Cleanliness:
4.5
Hotel staff:
4.3
Comfort:
4.2
Location:
4.1
Value:
3.8

77% would recommend to a friend.

Sort by:
Review of Sun Palace Couples Only - All Inclusive

Reviewer score

4
5.01.0
Orlando M.
Couples
N/A
Jun 11, 2015

Super Trip

This hotel was great the staff are on call 24/7 to meet all your needs. The room was cute and the staff came by 2 times per day to ensure that towels, the wet bar and other supplies in the room were fully stocked. If you are looking to get away from children this is the place to be as this is an adult only hotel. If you are a foodie warning this hotel only has 3 restaurants, however you are allowed to go to use the other Palace restaurants with the exception of the Moon Palace are on the bus line and cost $2 round trip to get to. Overall this hotel is great, I would stay over and over.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Couples

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
5.01.0
Shannon M.
Family
N/A
Jan 21, 2015

Anniversary trip

Had a great stay! First time Cancun trip and this was a perfect couples retreat!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

4
5.01.0
adpate
Couples
chicago, il
Sep 14, 2012

GREAT HOTEL

This hotel is a great all-inclusive. Rooms were clean and the staff is great! Only wish their was a different menu at the restaurants/buffets everyday. Overall this is a great buy!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Couples

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
5.01.0
K. SO
Couples
Irvine, CA, USA
Nov 20, 2011

The best

The service is excellent. All the staff are great. Will share this experience with friends and families.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

2
5.01.0
Disappointment
Couples
Cancún, Quintana Roo, Mexico
Oct 25, 2011

Will never go back

We were constantly bumbarded starting at the airport and hotel to buy timeshare that we never felt like we were on vacation. Kaveen (cust svc) negotiated tours/svcs which we never got. When asked, another customer svc said we had to pay $89, then the manager said, it's free; but later came and said $20. Diff prices for same tours/services. Hotel didn't have that "special something!"

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
1
Comfort:
2
Location:
1
Value:
1
Trip purpose:

Couples

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
5.01.0
bigR
Couples
Greeley, CO, USA
Oct 18, 2011

Honey Moon to the nines

Had a great time, great time and good service. The resort is beautiful and it was awesome to be able to go to other palace resorts.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
5.01.0
Anonymous
Couples
clyde new york
May 31, 2010

the best of the best its a 5 star

entertainment was great the food incredible beach hot but had an umbrella every day with the drinks coming all day long. the bus ride to shopping mall is its own experience.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

3
5.01.0
Househaze
Couples
Durham, NC
Jan 12, 2010

Not what we'd hoped for!

After staying at the Aventura Spa Palace Resort in 2007 we were hopeful this resort would have the same benefits while offering a closer location to the airport. The website showed rooms with indoor double jacuzzi tubs and described 5 onsite restaurants. The room they gave us had an outdoor tub (not appealing in January) and a room facing the interstate, hence it was extremely noisy. The hotel was at a very low occupancy although it took us about an hour to have management agree to give us an interior room away from the noise. Their is only two restaurants on site. One offers 3 menus. By the end of the first day we had seen and done everything. We checked out w/in 24 hours. All in all it was a huge waste of money. I wish we had returned to the Aventura Spa Palace and endured the long shuttle from the airport.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
5
Hotel staff:
4
Comfort:
3
Location:
3
Value:
1
Trip purpose:

Couples

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

1
5.01.0
Jack n Priss
Couples
Los Angeles, CA
Jan 9, 2010

BAD HOTEL! Stay away from this scam!

This was the WORST hotel treatment I ever received in my entire life!I travel at least twice to Cancun and stay at different 4 star hotels. This is the first time I tried the Palace Resorts hotel because of the great reviews (perhaps falsified). To say the least, this was a HUGE disappointment and a WASTE of money and time. My wife and I booked 3 nights (Dec29-Jan1) and paid 445ddl/nt for a deluxe room with jacuzzi. We arrived at a very cheap looking reception area with a decor worse than a cheap motel. We were rudely given a room by [...] who barely cracked a smile or acknowledged our presence. He gave us the key to Room#134. Room #134 turned out to be a tiny room facing the noisy road. I asked where the jacuzzi was and I was told it's outside the patio (where the noisy road is and where people can see you naked)!I said there must be some mistake! "No, that's what you booked and paid for!" snottily replied the reception guy [...]. I asked to be upgraded to the OceanView room. No problem, just pay an extra 336 dollars! By that time I was so tired and frustrated I just paid for it without much protest. Later my wife and I went to the 'only' restaurant open because they consolidated the 4 restaurants to one single place (perhaps to save money). The food, by the way, was NOT GOOD. Later, I asked how much occupancy there was and I was told less than 50%!! WHY ARE WE BEING STUCK WITH A TINY, ROADSIDE ROOM WHEN THERE WAS ONLY 50% OCCUPANCY?!!Long story short, we transfered to Cancun Palace 2 hours later. We called the PublicRelations the next day who was dismissive of our plight/disappointment. She said that "she was aware of our complaint and that she'll bring it up to accounting!".Two nights later, we met "two" other couples who were offered room #134 upon check in and HAD TO PAY EXTRA to get an upgrade to get the room advertised on this website. The reception told me that "the hotel DOES NOT GUARANTEE to assign the room paid for on the internet if it's not available---but there was only 50% occupancy that day! What kind of business practice is that?!!DO NOT STAY AT THIS HOTEL! BAD TREATMENT OF GUESTS. THEY DO NOT TRY TO MAKE YOU FEEL AT HOME. FOOD IS NOT GOOD. POOL IS TINY. RECEPTION IS COLD AND DISMISSIVE. THEY JUST WANT TO TAKE YOUR MONEY!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
1
Value:
1
Trip purpose:

Couples

Money-saving tip: Short drive from hotel

Do not stay at Sun Palace. They are rude and they don't care how your vacation goes. You can move to another Palace resorts. I WILL NEVER AGAIN BOOK TO ANY PALACE RESORTS chain! It's a scam! Do not believe the good reviews! This is a BAD expensive hotel with BAD service!

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
5.01.0
Anonymous
Couples
Houston, TX
Nov 29, 2009

Amazing stay at Sun Palace in Cancun

From the moment we checked in to Sun Palace we were in heaven. The hotel staff was wonderful and did everything they could to make us feel welcome in their country and their hotel. Our room was amazing with a huge Jacuzzi and very large balcony (6th floor has some of the largest balconies) overlooking both the pool and the ocean. We could not have asked for a better view. The food in all of the restaurants was fantastic, but we most enjoyed the Italian restaurant (the filet is excellent), the Oriental restaurant (the Banana Roll is amazing) and the breakfast buffet in the Alamo (best Omelettes). The only negative we found is that the desserts are just so-so. The drinks are great throughout the hotel and I most enjoyed the Banana Monkey and Miami Vice (if you like fruity blended drinks). The pools are gorgeous and Sun Palace has one of the best beaches that we saw in Cancun since many hotels lost most of their beaches in recent hurricanes. The entertainment is decent. The entertainment staff is fun and we enjoyed playing different games. The nightly shows are so-so, but the contortionist and the ladies that did acrobatics were worth watching. We took advantage of the free tours and went to Isla Mujeres and also did the Zip Line Tour. Isla Mujeres was nice and the Zip Line was a ton of fun. The weather was mainly in the mid 70's and 80's with only one rainy day. It was very nice. We visited a few other Palace Resorts (Cancun Palace, Beach Palace, Moon Palace) and enjoyed the all inclusive at each resort. Beach Palace was very nice and didn't feel as crowded as Cancun Palace. Moon Palace was great as well, but very big so if you're looking for quiet and have no kids with you we definitely recommend Sun Palace. We plan to stay at Palace Resorts again, but plan to do one major thing differently... we will tip more next time. The resort claims tips are included, but after learning more about what the staff actually makes (if what we read is reliable it varies from $4-$23 per day - not per hour) we will tip for sure. The staff treated us the same with or without tips, but they really do deserve the tips as they made our stay so wonderful. Overall we could not have asked for a better vacation and look forward to going back again soon!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Money-saving tip: Short walk from hotel

Take the city bus into Cancun instead of a taxi. The cost is about $.75 per person and much cheaper than a cab. The bus stop is just down the street from the hotel.

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