Rate and special offer based on Check-in: Feb 27, 2015 Check-out: Mar 2, 2015

Riu Palace Las Americas - All Inclusive

4 stars
Bkvd. Kukulcan Lote 4 Hotel Zone KM 10, Cancun, 77500
Hotel Overview
Reviewer score
4.4
out of 5
637 reviews
Awesome family trip

this hotel is amazing, enjoyed every minute of it, since the welcoming until we left See full review

  • frank0007
  • Jan 21, 2015
Fabulous Experience

10 day visit exceeded expectations. Staff is superb and goes out of their way to please. Nightly... See full review

  • DB.511
  • Jan 15, 2015
Sun-soaked Cancun all-inclusive with luxury amenities, two pools

The Riu Palace Las Americas is situated on Cancun's Yucatan peninsula and offers endless ocean views. The property is dotted with palms and fringed by the vibrant waters of the Caribbean Sea. All-inclusive amenities range from unlimited dining at six restaurants to premium beverages at four bars and 24-hour room service. Elegant rooms have fully stocked mini bars and liquor dispensers, some with terrace Jacuzzis. Added perks include two swimming pools -- one with an adjoining jetted hot tub -- plus a playground for children and a spa offering restorative massages and body treatments.

Highlights
  • Conveniently located in Cancun's hotel zone
  • All-inclusive dining and cocktailing at 10 venues, plus 24-hour room service
  • Rooms with stocked mini bars and terrace Jacuzzis
  • Exchange privileges with other Riu properties during the day
Rooms

The 372 guest rooms have either a king-sized bed or two double beds. Most have either a private balcony or terrace overlooking the Nichupte lagoon or the ocean. Amenities in all rooms range from in-room climate control, satellite TVs and ceiling fans to stocked mini bars and liquor dispensers, in-room safes, telephone with available data port and bathrooms with hair dryers and Lavarino Cosso products. Suites -- some with terrace Jacuzzis -- have more space, and many have an integrated living area with sofa.

Dining

Guests enjoy 24-hour in-room dining as well as all-inclusive meals and snacks at several a la carte and buffet restaurants. Options include Los Arcos, Japanese restaurant, steakhouse and fusion-minded eatery. Several bars, including a poolside bar and a terrace lounge, offer a respite from the sun-drenched sands. The guests at Riu Palace Las Americas can enjoy the facilities at sister properties Riu Cancun and Riu Caribe during the daytime.

Recreation

The property has a tennis court and gym as well as windsurfing, catamaran, canoe and snorkeling equipment. One introductory scuba lesson may be arranged at the pool free of charge. Additional entertainment includes organized activities for adults and children ages 4 to 12, an on-site nightclub and live music, shows or events nightly.

Transportation
  • Cancun International Airport (12 mi/19.3 km)
Attractions
  • Downtown Cancun (8 mi/ 12.8 km)
  • Cozumel (45 mi/ 72.4 km)
  • Hilton Golf Course (5.2 mi/ 8.3 km)
Policies and fees

There must be least one person of 21 years or older in every room. The hotel reserves the right to refuse admission and may not allow any room in which all guests are younger than 21 years. No student groups under 21 years or "spring breakers" are accepted.

Unless specified otherwise, the maximum occupancy is four people per room -- three adults plus one child or two adults plus two children. Four adults are not permitted. All bodies in room must fit on existing bedding. Any special request remains upon availability. Children and third adult must sleep in existing bedding.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Riu Palace Las Americas - All Inclusive Rooms

Junior Suite Jacuzzi Sea View w/ balcony
Air-conditioned, 1 King bed, ceiling fan, satelite Flat Screen TV, phone, mini bar & liquor despenser (restockable), in room safe, hairdryer, with larger living area including sofa, walk-in closet, larger balcony or terrace with jacuzzi & bathroom, 110 v, telephone with data port available, Iron with ironing table. New Italian Bathroom amenities Lavarino Cosso
Suite Sea View w/balcony
King bed, ceiling fan, satelite Flat Screen TV, phone, mini bar & liquor despenser (restockalbe), in room safe, hairdryer, with larger living area including sofa, walk-in closet, larger balcony with spectacular ocean view, larger bathroom, 110 v, telephone with data port available, radio alarm, clock, Iron with ironing table, air-conditioned,
Junior Suite Sea View w/balcony
Guest room includes one king size bed, living room area, air conditioning, ceiling fan, satellite and local Flat Screen TV, direct dial phone, mini bar with stock and liquor dispenser (restockable), balcony or terrace with ocean view and bathrooms equipped with hair dryer and amenity kits, in room safe, radio/alarm clock, 110 v, telephone with data port available, radio alarm, clock, Iron with ironing table. New Italian Bathroom amenities Lavarino Cosso
Junior Suite
Guest room includes two double beds, living room area, air conditioning, ceiling fan, satellite and local Flat Screen TV, direct dial phone, mini bar with stock and liquor dispenser (restockable), personal safe, and bathrooms equipped with hair dryer and amenity kits. 90% of these suites have either private balcony or terrace with views to Nichupte lagoon, radio/alarm clock, 110 v, telephone with data port available, Iron with ironing table. New Italian Bathroom amenities Lavarino Cosso

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Elevators
Activities
Pool
Fitness center or spa
Fitness Center
Spa
Solarium
Dining
All inclusive
Bar/Lounge
Restaurant
Room service
Services
Laundry service
Childcare Service
In-Room Safe
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

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Reviewer score 4.0 out of 5

Hotel Map

21.1387 -86.7502
Area served
Cancun, Mexico
Nearby airports
Cancun International Airport 12 Miles
Area description
Beachfront property located at Cancun's famous resort area, across street of Plaza Caracol Shopping mall, five minutes walk from Cancun's convention center & discotheque zone.

Nearby points of interest

  • Museo Maya de Cancun: 0.6 mi
  • El Rey Ruins: 2.1 mi
  • Interactive Aquarium: 2.2 mi
  • Playa Tortugas: 2.7 mi
  • Avenida Kukulkan: 3.2 mi
  • Dubai Palace Casino: 4.7 mi
  • Avenida Tulum: 5.1 mi
  • Playa Delfines: 5.5 mi
  • Wet'n Wild Cancun: 7.6 mi
  • Dolphinaris Cancun: 8.1 mi
  • Riviera Cancun Golf: 9.5 mi

Meeting facilities

Meeting Info
Meeting facilities for groups up to 90 persons Free wireless Internet access lobby area and meeting rooms

Dining

Bars
La Nuit, Art Deco, La terraza, Cun pool bar and Can swim up bar.
Sakura Japanese
A la carte Japanese dinner restaurant with black furniture, light-colored wood paneling, floor-to-ceiling windows, bamboo accents, woven-paddle ceiling fans. Reservations required. Dress code: Gentlemen are required to wear long trousers and shirts with sleeves. Reservation is required
Tio Pepe Tapas
Theme restaurant for dinner Spanish style. Reservation required. Dress code: Gentlemen are required to wear long trousers and shirts with sleeves. Reservation is required
El Romero
Snack bar and restaurant, snack during the day (burgers, hot dogs, and pizza) and for dinner Grill Steakhouse. Open-air sea view restaurant with table linens, exhibition kitchen Dinner reservations required. Dinner dress code: Gentlemen are required to wear long trousers and shirts with sleeves. Reservation is required
Pool snack bar
Serving lunch ad snacks.
Don Roberto
Main restaurant offering buffet style dining and show cooking stations with air-conditioned and white linens, cove ceiling, wrought-iron chandeliers. Open-air sea view terrace. Buffet breakfast and lunch. Theme-buffet dinner served twice a week. Reservation is required
Los Arcos
Italian theme restaurant for lunch and for dinner Brazilian Rodizio style where skewered meats and poultry are sliced at tables. Also open from late night to early morning for snack foods. Air-conditioned restaurant. Reservations required. Gentlemen are required to wear long trousers and shirts with sleeves. Reservation is required
Krystal
A la Carte Gourmet restaurant for dinner. Intimate, air-conditioned, fine-dining restaurant with blue walls, wood paneling, etched mirrors, brocade chairs, white linens. Reservation required. Dress code: Gentlemen are required to wear long trousers and shirts with sleeves. Reservation is required

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (637)

Ratings and reviews for Riu Palace Las Americas - All Inclusive

Overall score

4.4 / 5
5.01.0
637 out of 637
Amenities:
4.5
Cleanliness:
4.7
Hotel staff:
4.7
Comfort:
4.3
Location:
4.7
Value:
4.5

93% would recommend to a friend.

Sort by:
Review of Riu Palace Las Americas - All Inclusive

Reviewer score

3
5.01.0
RedHour
Business
Los Angeles, CA
Aug 11, 2010

Great Hotel with a few ;(

The Hotel location was very nice and the view was amazing. I enjoyed the service and the food was great. This hotel is really All Inclusive...everything is included. However there were a few things I didn't enjoy. 1st. Both pools were very dirty, specially the pool with the bar smelled awe-full and the water was full of lemons from other people drinks and ash from the cigarettes and it looked like that they had not cleaned the pool for a long time. 2nd. It is nice the get free drinks all the time, but whats the point when there is no alcohol in it and I'm not a drinker I drink maybe twice a month socially. 3rd. The entertainment was ok....maybe for families but definitely not for young couples or singles...I would have liked more sport entertainment and just fun overall...that was definitely missing...they just had a 9.45pm show which was only 45minutes long and very boring. The beach area was great and nice to hang out.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

The food was very good...I liked the fusion restaurant "Krystal".

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Columbus, OH
Aug 2, 2010

Cancun getaway

Checked into the hotel room to find that the 'Garden' view that we had booked was not the case to be. Instead we got a room that overlooked the adjacent hotel's roof. The staff, although very helpful in all other aspects, was not really helpful in this case. Noticed water on the floor after checking into the room. Housekeeping came and cleaned it up as soon as we called the front desk. Restaurant staff was friendly and hard working. Food and drinks were available at all times. Pool closes at 7 p.m, a little too early, specially for those who would like to avoid the afternoon sun. Buffet food was good. It is a good idea to have reservations to the formal restaurants done in advance (even before you take the trip). Tours sold in the hotel are expensive. Step out and you have much cheaper options. It is better to stay put and/or walk around in the hotel itself. Step out and you will be stopped by almost all the shop keepers or staff at the local restaurants. Overall, a good trip.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
South Carolina
Aug 1, 2010

Exceeded Expectations. Great Hotel

We came here for a good mix of both. Quiet and relaxing and enough activities and fun to keep us entertained. We had a blast and were very impressed by the facilities and service. We highly recommend this place to couples looking for a great time.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Nightlife tip: Short walk from hotel

Buy the club hopping package. You get VIP service and a big group of hoppers that travel to several of the clubs. There staff is fun and helpful.

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

5
5.01.0
Flower Mound Girls
Business
Flower Mound Texas
Jul 28, 2010

Girls Getaway

The staff was very helpful. Drinks came fast and the fodd was good. Make sure you eat at Krystal.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

3
5.01.0
joesmoe
Business
austin Texas
Jul 6, 2010

July 2010

due to tropical storm Alex the shoreline was covered with see weed. I don't feel that enough was done to clean the beaches. The staff were professional and the rooms were very clean.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
manateeboy
Business
Melbourne, Florida
Jun 23, 2010

Simply the Best

We only go to the Riu Palace Las Americas when traveling to Cancun. We've tried others, but no other hotel campares to the excellent staff and management at the Riu Palace. Will be back in August!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

No need to leave this fabulous hotel, all you want or need is here.

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
48
Business
bismarck,north dakota
Jun 20, 2010

great experience on first all inclusive

My wife and i had a great time. First week of June. Weather was great. Service was great. Staff was very friendly and helpful. Beautiful beach and pool area. The shows were great also. Didn't get to try too much of the resaurants because we both got sick on our third day and couldn't handle much to eat. Don't know if we got sick from being in touch with the unfiltered water? Maybe the salads and fruits are washed in it? Not really sure. Other than getting sick, we had a great time and would definitely go again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: Not Applicable

arrange your transportation on the cancun airport website prior to your trip. other guests told us they paid twice as much as we did by not arranging transportation.

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Dallas, TX
Jun 18, 2010

AWSOME!

Just returned last night. Awsome infinity pools. If you plan on lots of pool/beach time & time in & around the hotel, this is the place for you. (a quiet pool & a party pool). The gorgeous views, surroundings & great service will certainly fit the bill. They are eager to please here, so if something is not to your liking, let them know and it will be addressed quickly if within their ability to do so. Regarding the humidity/musty smells - comes with the territory folks, though, they do try hard to make the best of it here. We were on the 7th floor ocean front overlooking the pool. No bad smells in the room but the hall right off the elevator was a little ripe now and then but again is typical for this part of the country, regardless of hotel class. Appreciate the air conditioning, and crank it up as much as you can stand it and open and close the balcony doors quickly to reduce the wetness in the room. Younger crowd (teens/twenties) will most likely be happier next door or somewhere else. Sailing to Isla Muejeres was a highlight.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Not Applicable

We enjoyed the Tapas/Mexican restaurant. Beef filet @ Krystal - NOT good. Beef was a weird texture/flavor at this hotel, stick with chicken and seafood. Brazilian restaurant - not to our liking, (it is a long affair), though its salad bar at beginning was pretty good. Buffet - very good with good selection of healthy choices. Favorite drinks: Banana Bahama Mama, Mojito. TIPP - don't bother going into downtown Cancun unless you have a reason (i.e. really need something from Wallmart or Sam's, etc., or have a specific destination in mind). The public bus ride there was great, however, my friends were annoyed with me for wasting their time. We didn't have a specific reason for going, didn't buy anything and downtown's charm I remembered from years past (several trips 10+ years ago) was gone.

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

5
5.01.0
Miss Hottie
Business
Los Angeles, CA
Jun 8, 2010

WOW!!!

Wow... I just loved everything about this hotel. The staff was so friendly, nice, and always ready to help you. The view from my room was great. I guess you would have to book ocean front view because I did hear of someone who was staying there that there room was facing a building. Both pools are fun to be at but the pool with the bar was the best for me. They have entertainment inside the pool a DJ, volleyball game, and some dance game inside the pool. For dinning make sure to book as soon as you arrive because it's hard to book a reservation but if you're unable to get a dinner reservation the food at the buffet is great.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Nightlife tip: Short walk from hotel

There are many clubs that are walking distance from the hotel or you can take a taxi for around $7-$10 dollars. When you get to the area where all the clubs are located ask around where the tourist are partying that night and they will tell you what club to go to. There are different nights for the clubs some nights are only for the locals. I guess you can go there if you want an experience or you can go to the club where all the tourist are at and meet people from all over the world. Whatever you do, do not miss the show at Coco Bongo it's great.

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Chicago
Jun 7, 2010

Beautiful Hotel, Friendly Staff

We found the staff to be very hard working, helpful, and friendly. The hotel is spotless. One great benefit is that your wristband also entitles you to all of the amenities at the RIU hotel next door. One drawback is that the reservations at the restaurants fill up very quickly, so you have to book them a day or more in advance. If you're only there a few days, like we were, you will end up eating at the buffet every night. Make sure to make your reservations as soon as you get there! The buffet did have a great selection each night and the food is good, but the restaurants are a bit nicer. We would highly recommend this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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