Rate and special offer based on Check-in: Jan 26, 2015 Check-out: Jan 29, 2015

Riu Palace Las Americas - All Inclusive

4 stars
Bkvd. Kukulcan Lote 4 Hotel Zone KM 10, Cancun, 77500
Hotel Overview
Reviewer score
4.4
out of 5
637 reviews
Awesome family trip

this hotel is amazing, enjoyed every minute of it, since the welcoming until we left See full review

  • frank0007
  • Jan 21, 2015
Fabulous Experience

10 day visit exceeded expectations. Staff is superb and goes out of their way to please. Nightly... See full review

  • DB.511
  • Jan 15, 2015
Sun-soaked Cancun all-inclusive with luxury amenities, two pools

The Riu Palace Las Americas is situated on Cancun's Yucatan peninsula and offers endless ocean views. The property is dotted with palms and fringed by the vibrant waters of the Caribbean Sea. All-inclusive amenities range from unlimited dining at six restaurants to premium beverages at four bars and 24-hour room service. Elegant rooms have fully stocked mini bars and liquor dispensers, some with terrace Jacuzzis. Added perks include two swimming pools -- one with an adjoining jetted hot tub -- plus a playground for children and a spa offering restorative massages and body treatments.

Highlights
  • Conveniently located in Cancun's hotel zone
  • All-inclusive dining and cocktailing at 10 venues, plus 24-hour room service
  • Rooms with stocked mini bars and terrace Jacuzzis
  • Exchange privileges with other Riu properties during the day
Rooms

The 372 guest rooms have either a king-sized bed or two double beds. Most have either a private balcony or terrace overlooking the Nichupte lagoon or the ocean. Amenities in all rooms range from in-room climate control, satellite TVs and ceiling fans to stocked mini bars and liquor dispensers, in-room safes, telephone with available data port and bathrooms with hair dryers and Lavarino Cosso products. Suites -- some with terrace Jacuzzis -- have more space, and many have an integrated living area with sofa.

Dining

Guests enjoy 24-hour in-room dining as well as all-inclusive meals and snacks at several a la carte and buffet restaurants. Options include Los Arcos, Japanese restaurant, steakhouse and fusion-minded eatery. Several bars, including a poolside bar and a terrace lounge, offer a respite from the sun-drenched sands. The guests at Riu Palace Las Americas can enjoy the facilities at sister properties Riu Cancun and Riu Caribe during the daytime.

Recreation

The property has a tennis court and gym as well as windsurfing, catamaran, canoe and snorkeling equipment. One introductory scuba lesson may be arranged at the pool free of charge. Additional entertainment includes organized activities for adults and children ages 4 to 12, an on-site nightclub and live music, shows or events nightly.

Transportation
  • Cancun International Airport (12 mi/19.3 km)
Attractions
  • Downtown Cancun (8 mi/ 12.8 km)
  • Cozumel (45 mi/ 72.4 km)
  • Hilton Golf Course (5.2 mi/ 8.3 km)
Policies and fees

There must be least one person of 21 years or older in every room. The hotel reserves the right to refuse admission and may not allow any room in which all guests are younger than 21 years. No student groups under 21 years or "spring breakers" are accepted.

Unless specified otherwise, the maximum occupancy is four people per room -- three adults plus one child or two adults plus two children. Four adults are not permitted. All bodies in room must fit on existing bedding. Any special request remains upon availability. Children and third adult must sleep in existing bedding.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Riu Palace Las Americas - All Inclusive Rooms

Junior Suite Jacuzzi Sea View w/ balcony
Air-conditioned, 1 King bed, ceiling fan, satelite Flat Screen TV, phone, mini bar & liquor despenser (restockable), in room safe, hairdryer, with larger living area including sofa, walk-in closet, larger balcony or terrace with jacuzzi & bathroom, 110 v, telephone with data port available, Iron with ironing table. New Italian Bathroom amenities Lavarino Cosso
Suite Sea View w/balcony
King bed, ceiling fan, satelite Flat Screen TV, phone, mini bar & liquor despenser (restockalbe), in room safe, hairdryer, with larger living area including sofa, walk-in closet, larger balcony with spectacular ocean view, larger bathroom, 110 v, telephone with data port available, radio alarm, clock, Iron with ironing table, air-conditioned,
Junior Suite Sea View w/balcony
Guest room includes one king size bed, living room area, air conditioning, ceiling fan, satellite and local Flat Screen TV, direct dial phone, mini bar with stock and liquor dispenser (restockable), balcony or terrace with ocean view and bathrooms equipped with hair dryer and amenity kits, in room safe, radio/alarm clock, 110 v, telephone with data port available, radio alarm, clock, Iron with ironing table. New Italian Bathroom amenities Lavarino Cosso
Junior Suite
Guest room includes two double beds, living room area, air conditioning, ceiling fan, satellite and local Flat Screen TV, direct dial phone, mini bar with stock and liquor dispenser (restockable), personal safe, and bathrooms equipped with hair dryer and amenity kits. 90% of these suites have either private balcony or terrace with views to Nichupte lagoon, radio/alarm clock, 110 v, telephone with data port available, Iron with ironing table. New Italian Bathroom amenities Lavarino Cosso

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Elevators
Activities
Pool
Fitness center or spa
Fitness Center
Spa
Solarium
Dining
All inclusive
Bar/Lounge
Restaurant
Room service
Services
Laundry service
Childcare Service
In-Room Safe
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

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Reviewer score 4.0 out of 5

Hotel Map

21.1387 -86.7502
Area served
Cancun, Mexico
Nearby airports
Cancun International Airport 12 Miles
Area description
Beachfront property located at Cancun's famous resort area, across street of Plaza Caracol Shopping mall, five minutes walk from Cancun's convention center & discotheque zone.

Nearby points of interest

  • Museo Maya de Cancun: 0.6 mi
  • El Rey Ruins: 2.1 mi
  • Interactive Aquarium: 2.2 mi
  • Playa Tortugas: 2.7 mi
  • Avenida Kukulkan: 3.2 mi
  • Dubai Palace Casino: 4.7 mi
  • Avenida Tulum: 5.1 mi
  • Playa Delfines: 5.5 mi
  • Wet'n Wild Cancun: 7.6 mi
  • Dolphinaris Cancun: 8.1 mi
  • Riviera Cancun Golf: 9.5 mi

Meeting facilities

Meeting Info
Meeting facilities for groups up to 90 persons Free wireless Internet access lobby area and meeting rooms

Dining

Bars
La Nuit, Art Deco, La terraza, Cun pool bar and Can swim up bar.
Sakura Japanese
A la carte Japanese dinner restaurant with black furniture, light-colored wood paneling, floor-to-ceiling windows, bamboo accents, woven-paddle ceiling fans. Reservations required. Dress code: Gentlemen are required to wear long trousers and shirts with sleeves. Reservation is required
Tio Pepe Tapas
Theme restaurant for dinner Spanish style. Reservation required. Dress code: Gentlemen are required to wear long trousers and shirts with sleeves. Reservation is required
El Romero
Snack bar and restaurant, snack during the day (burgers, hot dogs, and pizza) and for dinner Grill Steakhouse. Open-air sea view restaurant with table linens, exhibition kitchen Dinner reservations required. Dinner dress code: Gentlemen are required to wear long trousers and shirts with sleeves. Reservation is required
Pool snack bar
Serving lunch ad snacks.
Don Roberto
Main restaurant offering buffet style dining and show cooking stations with air-conditioned and white linens, cove ceiling, wrought-iron chandeliers. Open-air sea view terrace. Buffet breakfast and lunch. Theme-buffet dinner served twice a week. Reservation is required
Los Arcos
Italian theme restaurant for lunch and for dinner Brazilian Rodizio style where skewered meats and poultry are sliced at tables. Also open from late night to early morning for snack foods. Air-conditioned restaurant. Reservations required. Gentlemen are required to wear long trousers and shirts with sleeves. Reservation is required
Krystal
A la Carte Gourmet restaurant for dinner. Intimate, air-conditioned, fine-dining restaurant with blue walls, wood paneling, etched mirrors, brocade chairs, white linens. Reservation required. Dress code: Gentlemen are required to wear long trousers and shirts with sleeves. Reservation is required

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (637)

Ratings and reviews for Riu Palace Las Americas - All Inclusive

Overall score

4.4 / 5
5.01.0
637 out of 637
Amenities:
4.5
Cleanliness:
4.7
Hotel staff:
4.7
Comfort:
4.3
Location:
4.7
Value:
4.5

93% would recommend to a friend.

Sort by:
Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Lioness7731
Minneapolis, MN, USA
Apr 16, 2012

Great Beach

Compared to other resorts I've stayed at in Riviera Maya and Puerto Vallarta, this resort had the best beach by far. It was clean, white sand and no rocks to worry about stepping on in the swimming area. We also had the absolute best server on the beach named Amilcar who always brought our drinks to us with a smile and a joke. When staying at the Palace you can enjoy the Riu Cancun resort as well which has a little better snack bar during the afternoon and a bigger buffet at night. We didn't play at the pool bar at Palace but did hang out for awhile at the Cancun pool bar...we mostly stayed at the beach. The only unpleasant thing I was hoping would be different at Palace was the quality of the drinks - more specifically the mixers. Maybe most all-inclusives carry only cheap mixes and juices, but was hoping that spending a little more money this year would be different but guess not. Stick with the frozen drinks like Miami Vices and Bahama Mamas if you like those. The rooms were kept clean if you wanted housekeeping, and you got towel animals on those days which is always amusing. room service left a lot to be desired as well..not many choices and the food was cold. Cold, congealed nachos are not very good, even when you are drunk :) The reservation restaurants were fabulous though, especially Tio Pepe's and the Steakhouse. We didn't get to try Sakura as they were full every night and you were not allowed to book a place more than two days in advance which was disappointing. Overall though, very pleasant experience.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Review of Riu Palace Las Americas - All Inclusive

Reviewer score

5
5.01.0
frank0007
Business
Bronx
Jan 21, 2015

Awesome family trip

this hotel is amazing, enjoyed every minute of it, since the welcoming until we left

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

5
5.01.0
DB.511
Business
N/A
Jan 15, 2015

Fabulous Experience

10 day visit exceeded expectations. Staff is superb and goes out of their way to please. Nightly entertainment was very good. Food was excellent. My only suggestion is to get customers more involved in the spa by offering spa credits.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Bruce C.
Business
Indianapolis
Jan 9, 2015

Awesome Trip

Beautiful Trip, Great Adventure, Fantastic Staff. Always helpful and attentive! Very clean Hotel. Great food and drinks! The view is wonderful.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

5
5.01.0
samar t.
Business
west bloomfield
Jan 7, 2015

brithday trip

the hotel was very clean the staff were so nice very beautiful hotel I would go again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

5
5.01.0
lola
Business
lawrenceville
Jan 7, 2015

great trip

great stay! short distance to nightclub, staff was friendly. awesome drinks.....the best part ..service on the beach dont even have to walk to the bars.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Lisa M.
Business
N/A
Jan 5, 2015

Hotel is great, but...

The hotel location, food and staff were great! However, the rooms need to be updated and there is an intense smell of cleaning agents throughout the lobby and rooms.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

5
5.01.0
Roger P.
Business
N/A
Dec 29, 2014

Our favorite in Cancun

Amazing property with a superior staff. You truly feel pampered. They never disappoint. Can't wait for next year. Always recommended to our friends.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

5
5.01.0
Thomas B.
Business
N/A
Dec 29, 2014

Perfect Choice

Unlike most people who travel to CancĂșn for pleasure, I was there for work but the RIU Palace is such a wonderful facility and the staff so great that I ended up having a really nice time. Not only were the amenities top-notch and the service as good as it can get, the package included all meals and even drinks at no additional cost. The bar and restaurant staff were very friendly and generous. And if it's life poolside you're looking for, you can't get better than the pool complex at the RIU Palance. Just in case you grow weary of the beautiful pools with their swim up bars, you can walk 30 feet and jump into the ocean or hang out on the white sand beach.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

But the round trip shuttle service from the airport to the hotel when you book your trip. Transportation to and from the airport is easy and totally safe, but the transportation package makes it even easier.

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

5
5.01.0
Roger P.
Business
N/A
Dec 17, 2014

Our favorite in Cancun

Amazing property with a superior staff. You truly feel pampered. They never disappoint. Can't wait for next year. Always recommended to our friends.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

5
5.01.0
Bradley S.
Business
N/A
Dec 17, 2014

First class experience

All inclusive, wow, and it was. Excellent romantic restaurants, full buffet, endless alcohol, decent night time entertainment, excellent pools and nice beach. Will return next year at same time.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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