Riu Palace Las Americas - All Inclusive

This was a first time for my husband and I to stay at an all inclusive resort, this place had it all! the location was perfect, the staff and hotel was more than we had expected! Can't wait to book next years vacation and hope that our kids and grandkids will take the trip with us. Something for everyone there!

The hotel catered to all our needs. When we arrived they had our reservation package all ready for us so the check-in was very quick. We were given a high floor suite that had a great view. The staff was wonderful. The were so friendly and could not have been more helpful and attentive. All the activities around the pool were fun, there was never a dull moment. One suggestion, if you plan on tipping the staff be sure to bring small bills with you as it is very hard to get change from larger bills. We highly recommend this hotel for a wonderful vacation and can't wait to go back.

Not sure where to start. Everything was so fantastic. The hotel was always clean from top to bottom. If there was anything that you needed, the staff would try and accomodate to the best of their ability.So many staff there to cater to the whims of ALL their guests. Pool areas: CUN what a blast. All the drinks you wanted, (bar staff continuously keep those drinks coming), great games, lots of sun and party time. Kiddy pool: great area for kids and quieter for the adults. Meals were very good, much more than I had expected with it being buffet style. Try some of the speciality restaurants for a change. Rooms were cleaned twice a day with turn down at night. See what animal might be waiting on your bed in the evening. Room bar and ref. were always stocked. Room amenities were great. Only thing that we were not happy with was the bed. It was not comfortable at all. Too many aches and pains when getting up in the morning. Maybe we should have had more margareitas before we went to sleep. All the conviences of a 5 star hotel without the cost. I will be booking again with this chain, and will upgrade the room to an ocean view. It is definately worth the few extra dollars.

My husband and I stayed at this resort 2 times. We love it ! The staff is very helpful. The room was spotless and staff was taking care of it a couple times a day. Tip helped too. Wi Fi is free. The food was great and there are so many choices . The beach and water are just fabulous! I really enjoyed swimming in an ocean and I could not have enough of it. We tipped as much as we could because all these people are working soooo hard to make our stay fabulous. There are a lot of activities during the day. We took a trip to Chichen Itza ruins. It was a long trip (2.5 hours in one direction), but it was nice. Book the trip when you are booking a vacation. We payed $89 booking in our resort but other tourists payed less than $60 ! I would highly recommend this resort for a great vacation.

have stay here before. food was not up to its usual.

First of all, I was expecting spectacular service after all the great reviews. I did feel like the staff were nice, but I did not feel like anyone went out of their way to make my stay special. I requested an upgraded room SEVERAL times, (and I KNOW there had to be upgrades available, as it wasn't that busy) but they wouldn't even consider it. They just flatly told us NO each time we asked. I was willing to pay for it, I just wanted an ocean view room. They would not help me at all. The food was just mediocre. We made reservations at most of the "special" restaurants, and I would not do that again. The Japanese restaurant was fine, but for the most part, the food was better at the buffet. (still not great, but better) One thing that was very upsetting was that the pool closed at 6 pm!! WHY?! One night they even pushed us out 1/2 hour early. (The one VERY SMALL hot tub closed at 8:30.) We traveled there specifically to enjoy the pools, and there was really nothing to do after 6 pm when they closed. I was VERY disappointed in that. We had money stolen out of our room one day. It was there in the morning, they cleaned our room, and then it was gone. It was a small amount, and I made sure to use the safe for all of our major valuables, but stealing is stealing however you look at it. I went to the front desk the next morning to tell them about it, and they just brushed it off. In fact, the guy even made a face like it was typical. The hotel was nice, and the outside is beautiful, but the inside needs a little TLC. Furniture is a little shabby, needs some detail wok. Overall good. Beach area is small, but nice. Overall we had a good time, and would possibly travel there again knowing what we know now. However, I would sure like it if they considered some of my concerns.

Just as good as the first time we visited. Staff is great tip a couple bucks and you will have drinks all day without asking, they will ask you. Food is something for everyone. Them resturants are great just need to reserve a spot, no problem. Entertainment staff is great, awesome pool games and music. Night resort hotel shows are fun and entertaining. Hotel is close to all clubs plus they reserve table at different night clubs every night with transportation from hotel. Inside bartenders are the bomb, Abundio is his name and he makes a mean chocolate martini. Like I say I know its all inclusive but tip a couple bucks and their your friend for life. Only thing with all the resorts you just have to be early with your towels on the chairs by the main pool but plenty of beach chairs and they have a nice beach area. I would go again.

We have been to the Riu Palace twice and it is our favorite resort!! The hotel staff is incredible- every single staff member is extremely courteous, kind, and go above and beyond to make your vacation enjoyable. They truly enjoy serving you! The hotel is absolutely gorgeous. Food is fantastic. I especially recommend the Krystal french fusion restaurant- incredible! There is no need to leave the resort. It's near the airport, so you can get there quickly and maximize your time. Riu Palace in Cancun is just as fabulous of an experience as you'll get on a Caribbean island at a much lower price. Highly recommend- you will not be disappointed.

the hotel was nice and people were very kind. we didn't have the best experience with the massage people. some guy walked around and sold us the massages, when we went inside to pay and do it, we were called liers and that nobody would have offered us that kind of a deal. Tomas was aweosome, that's true wow customer service. Alejandra or Alexandra from the entertainment team was great. she took my daughter and painted with her and kept her engaged on top of all of all the other stuff she was doing.

The hotel was clean from top to bottom, i've never seen a cleaner hotel. The staff was always kind and accommodating The food was good and the selection was even better