Riu Cancun All Inclusive

We had a nice time at the Riu Cancun, too short. We did have a pet lizard in the room, must have come through the A/C. The lighting in the rooms was not very good and the bed was not the most comfortable we have slept on. The Customer Service girl who makes the dinner reservations was very nice and we got to eat in both the Steakhouse and the Brazilian Restaurant. Food in Don Juan's was very good and a great variety. The food by the pool was not the best. The entertainment staff work very hard.

It was very good, we enjoyed our trip. I would like to go again. I recommended it to people.

Avoid ! The holte is old and infested with cackroaches!

The hotel is pretty old/run down. They have done a face lift and it looks good from the outside. But when you enter its a stale/old place. The rooms are terrible - bad colors/ terrible furniture. They do not even have key card access and hand out actual keys. I was very disappointed upon entering the hotel and even more in the room. The balcony is tiny. We paid 308$ per night for 3 people and did not even get an extra bed. A complete waste of money. The all inclusive plan - The buffet is decent. The restaurants are practically useless coz they need reservations 2 days in advance, no vegetarian options, the customer service desk staff only works until 4, making it even harder to make a reservation or get your questions answered. It works like a run down market with little assistance. They do not even help with local calls to work with car rentals and such. The entertainment/theater is another hoax. I wanted some entertainment and picked Riu just for this - but that too amateur. Overall, a vacation spoiler with an exorbitant price tag. At best I would give this room 50$ a night and a 2 star rating.

The hotel was ok. Could've been better. Beds were hard and the food got me sick. Best thing was the pools and they're spa services.

By the time we were proceding the check-in, they offer us a free up-grade do RIU Pensinsula, a brand new resort from RIU. We've accepted and the experience was fastastic. Room, pools and restaurants, very good. Beach location not very good, we missed the availability of Coco Water and in the last day, in the Italian restaurant, the served me some meat too raw tha make me sick for a couple of days. Except for that, everything was perfect. Satff and cleanliness excelente.

Excellent location for clubs, shopping, etc. Food is good, similiar to cruises. Excellent drinks, wine; however, only beer served was DosXX. I highly recommend the junior suites. Did not realize topless beach on premises. If I had children, I would consider another hotel. Otherwise, we plan to go back another time. Overall, great for couples and singles.

There should be a smoking. And non smoking area not smoking thru out the resort

I have to say, I can't imagine a vacation at a nicer hotel, with any friendlier staff, cleaner rooms, better food, etc.--especially for the price! Our vacation was perfect, and we have no complaints. The staff is extremely friendly, and they really seemed to enjoy serving us hand and foot the entire stay. This was our second trip here, and there will be more. Why try anywhere else??

My wife and I stayed here from 9/18 to 9/25 and loved every minute. I was a little weary about this resort after reading some poor reviews around the web. But after staying here, it is clear that all the negative reviews I have read were either by travelers who are extremely picky or just like to complain. The location is the best, just a short walk to party zone with Coco Bongos and other shops, restaurants and clubs. There was always something fun going on at the resort. A lot of games, music and just overall fun during the day. The entertainment staff was great putting on shows at night. The all inclusive food and drinks were great also, a lot to choose from. You could easily not eat the same thing twice. The beach here isn't the biggest, but there was never a problem with being too crowded and we were always able to find a lounge chair. The ocean was calm and warm and great to hang out in. The entire resort is extremely clean, including the rooms. There is constantly staff working to keep everything clean. They are also very friendly and always said Hello. The only thing for us that kept this from being a 5 star hotel is that there is no coffee pot in the room and there is no room service, but we're not going to complain about it. I could go on and on, but bottom line is this is a great place to stay in Cancun and it is definitely recommended.